Quality Subaru
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Customer Reviews of Quality Subaru
Review type:
Back Again
by Marianne on 04/23/2025
I have just taken possession of my 5th Subaru, 2 purchased and 3 leased. As always I was very pleased with the experience. Chris, my salesman, was very helpful and professional. He made sure that my questions were answered and my needs… and wishes were met. I am very happy with my new Forester and will definitely be back to this dealership in the future.
9 reviews
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Back Again
by Marianne on 04/23/2025I have just taken possession of my 5th Subaru, 2 purchased and 3 leased. As always I was very pleased with the experience. Chris, my salesman, was very helpful and professional. He made sure that my questions were answered and my needs… and wishes were met. I am very happy with my new Forester and will definitely be back to this dealership in the future.Oustanding Service
by gfanolis on 12/01/2017Ralph guided us through this important decision with knowledge and he was very patient. Great service I would highly recommend purchasing a car here.Outstanding experience
by rlynne323 on 02/25/2017I walked out of 4 other dealers over the last 3 months and figured I'd walk out of this one as well but they treated me with respect and were very honest. I felt no pressure and left buying a new/used car. Sales was great and financing… department was very helpful.Customer service
by Emmaroyce on 12/10/2016updated 01/03/2017I would never buy another Subaru for Quality Subaru. I do love my Crosstrek, the sales teem is extremely unprofessional and the free life tires is a joke. My husband is in the auto-body industry and is very particular about how the routine… maintenance is done. This was explained to the sales person and the sales manager at the time we bought the car. Both explained that as long as we keep our recites the tire warranty would be in effect. When it was time to replace the tires the service department informed us that unless they do the service the warranty is voided. It was suggested that we talk to the sales department about what we had been promised. 4 messages were left for our salesman and 3 messages were left for the sales manager. Not one return call. We ended up buying our own tires. This was one of the main reasons we went with a Subaru over any other brand.Maintenance Servicing
by Margaret960 on 10/04/2014Great service and friendly atmosphere. Karen was very informative. I feel that I'm being well taken care of in respect to having my Forester serviced by professionals that know their product.charged for brake repair and never fixed them leaking brake fluid
by 107townhouse on 06/05/2008History: July 30, 2004 Mileage 24,528 Brakes were grinding-had front rotors resurfaced, front brake pads 90% worn on inside replaced brakes. Cost: under warrantee August 13, 2004 Mileage 24,903 Miles since brakes last worked on:… 375 miles Shimmy in front end or grind when applying brakes at high speed. Front brake rotors wrapped machined front brake rotors. Cost: under warrantee March 13, 2007 Mileage 44,935 Miles since brakes last worked on: 20,032 miles Brakes grinding, replaced front brake pads and resurfaced front rotors and resurfaced rear brake drums. Cost: $382.95 May 30, 2007 Mileage 47,219 Miles since brakes last worked on: 2,284 miles Grinding AGAIN, resurfaced front rotors and repaired shim Cost: $0.00 The brakes actually started grinding again about 4 days after March 13, 2007 visit but I didnt get to bring it in until May 30th. I was told that it was because I was too hard on my brakes and if I brought it in again Subaru would charge me. Interesting, since I drove over 25,000 miles the first time before I needed brakes. The second time I only drove about 300 miles. The 3rd time I drove a little over 20,000 miles before I had to bring it in again. Then the 4th time the mileage was a little over 2,000 as I said the grinding stared right after the March 13th appointment. After the July 30, 2004 and the March 13, 2007 appointments I had to bring the car back both times, as it was NOT fixed correctly. Since I was told Subaru on the May 30, 2007 appointment would charge me if I brought it in again for brakes I brought it elsewhere. Trusting the service department at Quality Subaru would have been a grave error on my part since my life and lives of my family depend on the brakes of the car. I brought the car to Monro Muffler/Brake: They told me the brakes Subaru put on the car was cheap brakes and the grinding was the metal breaking off, also the brake fluid was leaking and eventually it would have all come out and car would not stop at all. July 18, 2007 Mileage 48,534 Monro Muffler/Brake Price: $711.45 Replaced Front brake Pads Front Premium non asbestos Pads Resurfaced rotor front Brake shoes on rear, Wheel Cylinder, Brake Fluid When I brought my car in on March 13, 2007, it was for the 45K service. I know they didnt service the car properly as they would have noticed the brake fluid leaking as that should have been part of inspection. I have now paid between Subaru and Monro Muffler/Brake a total of $1,094.40. I would like a refund of the $383.95 from Subaru since I had to bring it elsewhere to get it fixed right. Also I would like a portion of the 45K mile service inspection charge returned as I believe it was not done thoroughly since you did not see the brake fluid leaking. I expect an answer by August 15, 2007. If I dont hear from you I will take this to Consumer Affairs. Thank you for your kind attention in this matter. Please respond in written form so I may keep it with my records. Respectfully, Jeanne Martin [violative content deleted]Been buying cars for 45 years, best experience ever
by 45yrCarBuyer on 10/24/2012updated 04/26/2025Treated fairly, honestly, with respect. Quite refreshing after more than four decades of being conditioned into thinking that the dealer was trying to screw me. Other new car dealers should go buy a car from them to see how it should be… done. No service yet, so can't comment on that, but am reasonably confident that treatment will be similar, since there seems to be a general pride in workmanship at Quality Subaru. The people who work there deserve to sleep well at night.Great service!!!
by hunting64598 on 09/10/2011updated 04/26/2025Just used Quality Subaru's service department for the first time. My 2006 Forester needed a 60,000 mile service. The entire staff went out of their way to make sure it was done promptly. Paul gave me an estimate on the job, before the job… was started. The total was actually less!!!! Great job guys. You have a new customer!!A+ Service...Highly Recommended !!!
by lacylu on 09/25/2011updated 04/26/2025Had a problem with my tire pressure, stopped by with out an appointment and they were kind enough to check it out and fix my problem. That's what I call amazing customer service. THANK YOU Karen Prisco for your A+ customer service!
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