Customer Reviews of Kendall Acura of Eugene
Review type:
Experience with Kendall of Eugene, OR
Experience with Kendall of Eugene, OR
by Purchasers on 09/22/2024updated 10/01/2024The salesperson was very helpful, it was the person dealing with the trade in that almost lost the entire transaction.Kenda Acura Eugene Oregon
by feedback on 10/27/2023Excellent mechanics and work, thorough free inspection, fair price, courtesy car, free wash after service, punch cards for oil changes, coupons, coffee, answers phone or returns calls quickly, good format on estimate of issue, timing,… price, as well as bill that is easy to understand, friendly, helpful employees. Dave is very knowledgeable, honest, courteous, and was particularly helpful in explaining the list of what needed to be done, when, and why. They have gotten started on my car as soon as I've arrived to reduce my wait time. In past years I've never discovered they did something that didn't need to be done. I trust them.Great & thorough service.
by Orrygun on 06/12/2023Thorough revere of what needed to be done and what may need attention down the road. Very professional.We strive for 100% satisfaction, and it is great to see you had such a positive experience at Kendall Acura of Eugene. We hope to be of service to you again in the future! Best wishes, Kendall Acura of Eugene
good job timely
by kenalden on 05/06/2023Quality service done quickly and efficiently--economicalHi Kenalden, we are very happy to have provided you with such a positive experience!
Great Service
by Margaret on 04/25/2023Pleasant, efficient, on time serviceMargaret, we really appreciate your positive review!
My mdx experience
by Demetri on 12/02/2022Let me start with I was charged 87k for a car that was stickered 56k. So this was an awkward experience and still not completed. Felt like I was a hindrance at best. Although I think they did their best to say they were sorry for all the… mistakes made from ordering conflicting parts which the salesman assured me they were not conflicting parts (this was refunded) even after I researched the car and made a build online which was not carried over to the end build of this vehicle. Not that it doesn't look good I thought my build was going to be in darkened chrome rims and lettering and emblems (front and back turned out only the rear was installed) but everything was in black I feel like this an entirely different car almost. The charging pad was not keeping up with the workload of android auto using two apps google maps and pandora (on a Samsung s22 ultra I heard there are massive issues with iPhone with this charger) which they tested and told me if I wanted a stronger charger I would have to go after market. I had a slow air leak in one of the tires from day one had no explanation there. The window tinting was incomplete and or I wasn't understanding the specifications they were trying to relay to me (this was refunded) cause their experienced tinting guy had quit. I had decided to retain all my old parts including logos, lettering, trim, rims and lug nuts. I was told my mdx lettering broke in the removal, and my lug nuts were damaged in the process with no offer to replace them guess i have to suck that loss up. The ground effect trim installed was a silver plastic which looks very strange on a dark car guess I will have to go with an aftermarket wrap kit to make it darker or black to match the rest of the car I do feel like a burden if I brought this concern up with this dealership considering how much of a burden I have been already.Hello, our General Manager, Gary Newport, will be reaching out to you shortly to address your concerns. Thank you and we look forward to speaking with you.
Gary, thanks for reaching out to try to make it better and yes I transposed the original sticker cost of this car it was a 65k vehicle from the start. Sorry my schedule has been so erratic and limiting to begin acting on the corrections that can be made. This is a beautiful car and am eager to see it made right.
Trusted Service!
by Ginger B. on 10/25/2022I have purchased 2 Acura MDXs from Kendall Acura through the years and I have always received excellent service, and what’s even more important, I trust them with my vehicle, and I trust them with their recommendations for service. I have… always felt they have never tried to overcharge me or rip me off with service estimates - for that reason, I will always come back to them for service - plus the fact they have always given me a loaner when I really needed one. Great company great service!!Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Kimber
by kimber.. on 10/25/2022Taking my Acura to have it serviced was awesome. No wait and it only took an hour. They even rotated my tires.Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Very Happy
by Mary M. on 06/10/2022I took my 2019 MDX to another dealership with complaints pertaining to the transmission. They told me they could erase the car's driving memory to see if that fixed the problem - which I chose not to do. Then, I took the car to KENDALL… ACURA and they performed updates and the car is ABSOLUTELY good as new!! To say that I am happy or pleased, is an understatement. THANK YOU!!Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Good service
by JMGVirginia on 02/26/2022I went in for an oil change and safety check without an appointment and was taken care of in 90 minutes.Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!
Love my Acura MDX
by peggysal on 02/08/2022updated 02/15/2022We have had a wonderful experience with Kendall Acura--from the time of purchase and now on our first service. So very happy!!We are very happy we could provide you with a positive experience!
Acura TSX
by Nebraska 95 on 01/18/2022Professional and friendly, as always.lhwest13@gmail.com
by lhwest13 on 12/17/2021We were very satisfied with our recent trip to Kendall Acura for a 30,000 mile service and a battery replacement. The staff was friendly and professional as usual. We were told that it would take about five hours so we requested and were… provided with a loaner vehicle. We returned to the dealer early and our RDX was ready for pickup within an hour upon our return. The vehicle was clean and ready to go as is usually the case with Kendall Acura. Special thanks to David Sanchez, our service advisor who is always a "go to" type of person.We are very happy to have provided you with such a positive experience!
MDX review
by Rodney 1 on 12/03/2021Great experienceHello Rodney, thank you for your feedback. If your experience was anything short of 5-stars, please give us a call at (541) 335-4347 and we would be happy to discuss this with you.
Reliable service done right
by DahliaDeb on 12/03/2021Kendall Acura has provided excellent service over the last 20 years. If you want the job done right the 1st time with quality parts, choose Kendall.We really appreciate your feedback!
purchase of new Acura MDX
by Jimdwal on 10/25/2021Experience was excellent. could not have had a better experience with every detail handled efficiently and thoroughly.Jimdwal, thanks for taking the time to leave a review.
great service, ahead of schedule
by Ken Woody on 10/20/2021spent less than an hour while getting oil changed--had lunch, great sandwich, finished computer work and on my way, ahead of promised timeKen Woody, thanks for taking the time to leave a review.
Help despite scarce resources
by Ken Woody on 08/10/2021Had some frustration as dealership is hamstrung by parts shortage and backlog delivery--not their fault--they communicate what they know when they know it--not fulfilling their promise was sketchy from the beginning based on the outside… resources the dealership is counting on--not completing promises was not the fault of Acura EugeneKen Woody, your wonderful feedback and rating mean a lot to us.
MDX
by Ralphie on 07/09/2021Good guys. Sharp. Efficient. Helpful. Honest.Ralphie, we're glad you had such a wonderful experience with us!
?
by Alpha755 on 05/08/2021We experienced a loud metallic "bang" under the front of the car with no idea as to the origin. I brought the car in to Kendall Acura and asked them to attempt to find the source. After a thorough search no issue was discovered.Thanks for your feedback. Please contact us if this issue persists.
Kendall Acura, Eugene OR
by Jan’sMDX on 03/31/2021I left my Acura MDX for a service and tire rotation. It was finished more quickly than I expected. I am more than pleased with their service department.We're happy to hear you had such a positive experience with our team!
Serving the Eugene area, Kendall Acura, located at 846 Goodpasture Island Rd in Eugene, OR, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous.
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- English
- Spanish
Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!
by Genesis Amador on 10/31/2023