Kirby Subaru Of Ventura
Customer Reviews of Kirby Subaru Of Ventura
Amazing Experience!
byon 04/03/2024
Just wanted to say a sincere thank you to Bob "INDY" Thacker for making the whole car buying process so easy and stress free. From the moment we walked on the lot he was attentive, answered all of our questions, and was not pushy (like other dealers on that street...). In the end, we went with a 2024 Subaru Impreza Sport and I couldn't be happier. Thanks again Bob and all of the Kirby Subaru team of Ventura! We will definitely be coming back in the near future :) ~Walter
Amazing Experience!
byon 04/03/2024
Just wanted to say a sincere thank you to Bob "INDY" Thacker for making the whole car buying process so easy and stress free. From the moment we walked on the lot he was attentive, answered all of our questions, and was not pushy (like other dealers on that street...). In the end, we went with a 2024 Subaru Impreza Sport and I couldn't be happier. Thanks again Bob and all of the Kirby Subaru team of Ventura! We will definitely be coming back in the near future :) ~Walter
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Easy Swap 2020 Forester for 2024
byon 03/31/2024
Kirby Subaru flyer offered swap of my 2020 Forester for new 2024 at 2.9% financing. Francisco was very easy to work with: checked his inventory, found color and model we liked, showed him the numbers that would make it work for our purchase, he and his sales manager made those work, great trade-in on my 2020 plus discounted price off sticker, so I stopped by, all paperwork was ready to go, super smooth closing with all electronic docs, and drove home brand new 2024 with much lower payment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing Experience
byon 03/22/2024
I had an amazing experience at Kirby Subaru of Ventura. Francisco Vazquez provided excellent service from his communication to his expertise and I could not be happier with my purchase. If you are interested or in need of a new vehicle this is the place for you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Subaru Crosstrek
byon 03/19/2024
Mark helped us out with our new 2024 Subaru Crosstrek at the Kirby Subaru of Ventura and we absolutely love it! He was amazing help and very informative. He answered all our questions and made the whole process a smooth and fun experience! I highly recommended asking for Mark when visiting!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent experience, start to finish !
byon 03/06/2024
Friendly, low pressure and knowledgeable staff throughout this organization! Process was remarkable in its complete attention to detail, education of a buyer with the new and improved equipment and follow through with regular contact to ensure satisfaction. Love Kirby Subaru!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best experience ever buying a new car ! 10 Stars
byon 02/24/2024
I had the best experience buying my Brand new Forester at Subaru Ventura, Dale Hicks was the best car sales person ever. I have bought 3 cars in my lifetime and the other times I purchased cars were always an ordeal! This was not. The entire time went very well. I felt very informed about all of the vehicles I test drove, when I made my choice of the car I wanted to buy things went smoothly. Dale showed me around the entire dealership so that I knew where to go for service, parts etc. I met everyone, which was nice. Very friendly staff. He even checked up on me a couple days later in case I had any questions or concerns. I appreciate that kind of service. They don't just sell you a car and send you on your way. Non stressful, non pushy. Im very grateful and will be sure that my son's next new car will be bought there and we will definitely be seeing Dale :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Kirby Subaru Team and Rep Bob Thacker make it so easy!
byon 02/12/2024
This is my second car experience working with Kirby Subaru and specifically Bob "Indy" Thacker. My most recent was with my lease of a 2024Subie Crosstrek. The people at this Subaru dealership make you feel like family. They listen to your needs and then deal with you open and honestly. Bob goes out of his way to help the customer and make the whole process smooth and professional. I also liked how he valued my loyalty. I recommend Kirby as a great dealership and Bob Thacker as wonderful salesman.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome experience buying and leasing with Robert!
byon 01/28/2024
My wife and I had a wonderful experience with Robert leasing a new car for her and buying a new car for myself. We’ve dealt with many dealerships in Southern California, and this one is the best we’ve been to. It was worth the 60-90 minute drive from LA to deal with friendly, good-natured people and better prices. Robert made the whole process seamless and explained everything very well. Val and Joey were great too and overall we’re very happy to have come to Kirby Subaru of Ventura!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Kirby Subaru treats you like family!
byon 01/20/2024
For our most recent vehicle purchase, we went to several different dealerships so we would have a good overview of the various vehicles as well as the service and commitment of the dealership and staff. We were, hands down, sold on Kirby Subaru of Ventura because of the vehicle, but also because of Ricky, the sales representative who helped us throughout the process. Ricky was very attentive, answered all of our questions, and did not dismiss us just because we were browsing or because we were not sure exactly which vehicle we were interested in. Ricky was patient with us, answered our questions, and treated us with dignity and respect regardless for our reason being there. This was the same sentiment for Valerie in the finance department at Kirby! Both of these amazing individuals made the experience worth our while. Additionally, after our purchase we were kindly greeted by all Kirby staff and congratulated on our purchase. We are grateful for this experience and the fine staff at Kirby Subaru of Ventura.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
An extraordinary car-buying encounter.
byon 01/11/2024
I have recently visited Subaru Ventura and I must say, their sales staff is exceptional. The sales manager recruits, the sales team and sees potential in all of them, which is evident in their professionalism and the way they conduct business. During my visit, my salesman, Lars Vankirk, went above and beyond by showing me the entire sales/ service center and making me aware of the process for when I need to return for my first oil change. It's rare to see such dedication and attention to detail in a car dealership. The sales manager even came out and personally interacted with the customers, which is unheard of in the industry. I am sincerely grateful for the incredible sales experience and everything that Subaru of Ventura has done for me. I would not hesitate to drive thousands of miles to get my car serviced here and would highly recommend them to anyone, even family from across the country.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Welcomed with open arms to the Subaru Family
byon 01/06/2024
We recently purchased our first Subaru at Kirby Subaru of Ventura. From the moment my family walked onto the lot, we felt welcome and everyone we interacted with was kind and respectful, even to the point of quickly drying of a damp bench for my son to sit down. We specifically worked with Ricky in purchasing our new Ascent. He was super knowledgable about the car and never once did we feel pressure to make any decisions. Ricky worked with us to get a great deal in trading in our old car and made sure we got exactly what we wanted in our new Subaru. He kept in contact via text and calls as they prepared our car and even after we drove off, he has been quick to respond to any questions we have. Val in the finance department is so sweet and took the time to explain all options available for warranties and all other finance aspects. She never once pressured or tried to "upsell" us anything, plus she was super respectful in knowing our ties to the military. We also met JP who will help teach us more about the specific details of the tech and features of the car. We look forward to building our new car relationship with other members of the Kirby Subaru of Ventura family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
The Best Experience
byon 01/03/2024
The month prior to me coming to Kirby Subaru of Ventura I purchase a different brand vehicle at a different dealorship. Being a single senior female, I feel I was taken advantage of and the negotiating for hours experience was terrible. Well that car was totaled in an accident a month later. So...I found myself having to purchase my second car in two months time. I started shopping once again but this time I stopped into Kirby of Ventura and started my search. The moment I stepped into the dealorship I felt taken care of every step of the way. They were by far the most honest, caring experience I've had while purchasing a vehicle. Not only that but their inventory was great. I highly recommend this dealorship to anyone. I'm loving my new Subaru and the experience buying it comes into the mix of appreciated it so very much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful Experience!
byon 01/02/2024
I am so happy to have met my new favorite car salesman, Rick Mueller. Hands down, the best experience I have ever had leasing a vehicle. From my first casual visit to endless texts over trim and color. Rick, you are a patient man. Little did I know I was purchasing a spaceship. Rick walked me through all the features in detail, grabbed my attention back when he saw my eyes start to glaze over. I learned more about a gas cap than I knew possible. I am blown away with what this car can do, I am fairly certain it is smarter than me. I am so happy I made the move to Subaru, I am never leaving!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Fantastic Experience at Kirby!
byon 12/04/2023
We recently had the pleasure of purchasing our new car from Kirby Subaru in Ventura, and I must say, the experience was nothing short of exceptional. We were told to contact Jordan French at Kirby Subaru by a good friend. From the moment we made contact with Jordan, we knew we were in good hands. Jordan directed us to deal with Jim Read. Jim was the epitome of professionalism, combining a warm approach with an impressive depth of knowledge. What truly stood out was Jim and Jordan's commitment to ensuring we got the exact car and at the price we had hoped for. They worked tirelessly, maintaining transparency and honesty in every aspect of pricing and negotiations. It was refreshing to deal with a team that not only promised but also delivered on their commitments. As for Jim, he went above and beyond. His assistance didn't just end with the sale; he took the time to walk us through every feature of our new car, ensuring we felt comfortable and confident behind the wheel. His willingness to share his personal cell phone number for any follow-up questions we might have is a testament to his dedication to customer service. In summary, our experience with Kirby Subaru and Jim Read was outstanding. They've set a new standard for what car buying should be - straightforward, honest, and customer-focused. Highly recommend them to anyone in the market for a Subaru!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
KIRBY SUBARU / Rick Mueller
byon 11/27/2023
I want to thank Rick Mueller for helping me lease my 2024 Subaru Outback Touring XT. It is an amazing care and Rick made it happen for me. I wanted to lease the Solterra (all EV) but because of the lackluster range, charging speed/time and this being the first generation, I will skip this for now. Good news is in the the next couple of years Subaru will be introducing their hybrid vehicle or vehicles. Can't wait when Subaru do announce the hybrids. Thank you Rick! I believe this is my second Subaru from you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
My First subaru
byon 11/21/2023
All the people I was in contact were very helpful, knowledgeable, friendly and super patient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mark went above and beyond! Thank you!
byon 11/13/2023
Mark provided exceptional customer service when I accompanied my father, who only speaks Spanish, to shop for a new car. Mark was so kind from the start, always giving me time to interpret the information related to the vehicle my dad liked. My dad ended up liking a Crosstrek and wanted it in a specific color. Mark and the Kirby team searched dealerships in Southern California to get my dad the exact color he wanted and the car was ready for pick up in less than 48 hours! My dad and I really appreciated this because he got the exact vehicle he wanted, in the exact color, and Mark and Adam were always so patient and gracious! This was, by far, one of the best car shopping experiences we have ever had! Thank you so much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best Sales Experience at Kirby Subaru of Ventura
byon 10/31/2023
My previous car was a 2018 Crosstrek Limited purchased in Northern California in December 2017. I moved to Ventura in 2019 and Kirby Subaru became my service dealer. Unfortunately, due to an auto accident in August 2023, my Crosstrek was a total loss. I looked at Toyotas, Hondas and Mazdas but kept coming back to Subaru due to the safety features and reliability and the highly rated reviews. I decided to buy another Crosstrek Limited. I used the Consumer Reports Build and Buy Car Buying Service with TrueCar on October 6, 2023, and was linked to two Subaru dealers in Ventura County. Both responded immediately. I opted to go with Kirby Subaru due to the excellent service relationship I had with them. James Read (Jim), the Internet Sales Manager, contacted me and I explained what I wanted and didn’t want for my new car. We kept in contact via email and one or two phone calls. It was very low key, with no pressure at all. He explained the pricing and options and provided me with complete details. One was arriving by the end of the month and he reserved it for me. If I didn’t like it, I could move on to other options. The car arrived on Thursday, October 26, and I arranged to see it on Saturday, October 28. I left Kirby Subaru a happy and excited owner of a 2024 Crosstrek Limited that afternoon. I’ve been driving rentals cars since my car accident and when I turned the loaner in; Jim graciously offered to pick me up and take me to the dealership. Very courteous indeed. My time at the dealership was minimal and completing the financial paperwork was a breeze. Jim is a very knowledgeable sales person. He is professional, polite, and competent. I did my research beforehand and I found all the information he presented was accurate and matched my requirements and costs. There were no markups and I paid the price I expected to pay. I love my 2024 Subaru Crosstrek Limited. Thank you Jim Read and Kirby Subaru of Ventura!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service, very welcoming, no pressure
byon 10/30/2023
My custom car was delivered faster than I expected, and I genuinely feel like I could show up anytime with questions for the team and be welcomed and taken care of.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best experience buying my 2023 Ascent
byon 10/16/2023
Best car buying experience ever!! Bruce Holly is so amazing and helpful! He introduced us to Tim Miller who showed us only the cars we requested, helped us understand the different features, helped through the financing process (which was a bit of a challenge for the great finance lady because of some credit issues) and kept us informed at every step of the way. We walked in looking for a car and left 2 and 1/2 hours later with the transaction completed and a be vehicle to drive home. I would recommend Kirby Subaru to anyone looking for a car and I am going to bring another daughter in next week to buy a second vehicle!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Above and Beyond our wildest expectations
byon 10/09/2023
We would like to give 5 stars for the excellent service we received from Ventura's Kirby Subaru, salesman Lars Vankirk and the financial team.We had a wonderful experience purchasing our new vehicle. The process was stress free and pleasant. Lars was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. He was patient with us as we made different decisions. I will go back to Lars and Kirby Subaru if another vehicle is needed. We are extremely 100% satisfied with our service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments