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2024 Acura ZDX Consumer Reviews

3.0 out of 5 stars
15 reviews

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$55,964
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65 for sale near you

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Pros
Cons
2 out of 5 stars

Fun but not for long

Xavier Gonzalez , 09/14/2024
2024 Acura ZDX 4dr SUV AWD w/A-Spec Package (electric DD)
12 of 12 people found this review helpful

I received my 2024 Acura ZDX A-Spec on August 6, of 2024. I love how the car looks, how it drives and handles, and the red interior is super nice and comfortable, but that’s about it. After only 17 days of owning it, the vehicle left me, my wife and 2 month old son stranded in the middle of the road after losing power on a casual drive home from dinner. I had 64% of charge when the incident happened. After hearing a weird noise coming from the rear end of the car, the vehicle started slowing down abruptly and a whole bunch of lights popped up on my dash. The car wouldn’t go on drive or reverse, only neutral or park, so I had to put the car on neutral and push it to the side on the road. I was very upset at what happened. Honda Roadside came and towed the vehicle to the dealership and me and my family had to take an Uber home. After 3 days of the car being at the dealership, the service rep calls me and tells me that the codes were cleared and a system update was performed and they will test drive the car to make sure everything was good before I pick it up. A week passed and I didn’t hear back from the dealership, so I started to wonder what was going on and called them up. When I got a hold of the service rep, I was told that while the Acura tech was on a test drive , the same thing that happened to me, happened to him and they had to tow the car back to the dealership. After it happened to the technician, Acura did a more thorough check on the vehicle and determined that it needed the high voltage battery replaced, and they didn’t have an eta on when the car will be ready since it’s a brand new car and that part is limited. The car only has 1,527 miles and was only driven for 17 days and I’m already dealing with all of this. The car has already been at the dealership for 3 weeks and no signs of when I’ll get it back. I’ve been driving the loaner vehicle longer than I’ve had my ZDX. Fair to say I’ve lost all confidence in this vehicle and honestly don’t even want it anymore. I never write reviews like this, but I’ve owned plenty of car in my life and have never had any issues like this with a brand new vehicle. Hopefully my experience is a rare occurrence, because I wouldn’t want anyone else going through this with a brand new car.

Safety
3 out of 5 stars
Technology
3 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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1 out of 5 stars

Stay away from the ZDX!!!

Dorian, 12/16/2024
2024 Acura ZDX 4dr SUV AWD w/A-Spec Package (electric DD)
6 of 6 people found this review helpful

Aside from the lack of basic features that other simpler cars have that this car is missing, I’m facing technical problems every other day. It’s been at the dealer for 3 days the week after I got it. I’ve spent hours on the phone with their service department and the sales manager and nothing!!! The screens blank out, the range is off, the heat doesn’t work sometimes and other issues as well. Forget about the phone app working basic commands such as lock/unlock or remote start climate, not to mention showing basic status of the car. It seems like Acura rushed to put an EV out to the market and this premature launch of a mediocre car with a 72k sticker price. Should have gotten a Lyriq!

Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
2 out of 5 stars
Comfort
3 out of 5 stars
Reliability
1 out of 5 stars
Value
1 out of 5 stars
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2 out of 5 stars

Remote access and phone connection problems.

Yury Bukhbinder, 12/12/2024
2024 Acura ZDX 4dr SUV AWD w/A-Spec Package (electric DD)
3 of 3 people found this review helpful

Acura Ev app that was supposed to take care of remote connection to the car didn't work 100% of the time. I was getting a message "Unable to connect. Try later " Car infosystem doesn't recognize voice commands. The other party could barely hear me during all phone calls that I attempted to make. I opened a case with Acura customer service more then 2 weeks ago but so far not much help from them. I didn't expect these issues and this kind of customer support when I leased the car worth almost 75k. Shame to Acura.

Safety
4 out of 5 stars
Technology
1 out of 5 stars
Performance
4 out of 5 stars
Interior
4 out of 5 stars
Comfort
4 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Acura Type-S "ZDX-perience"

Q Mikell , 01/09/2025
2024 Acura ZDX Type S 4dr SUV AWD (electric DD)
2 of 2 people found this review helpful

I've owned several Acura vehicles--2003 TL Type-S and the 2012 TL--which were amazing cars (so I was skeptical about driving the ZDX). Although it's an EV inbreed with GMC/Acura DNA, I'm amazed at how well she drives/handles, how comfortable the seats are, at the quality invested into the sound system/technology within this SUV, and how stylish she looks. The only knock is the price (however, I've had 25K knocked off of my leased Type-S) which I'm definitely enjoying!!! Trust me, don't go off of all the hearsay (I highly recommend test driving one) for an experience beyond measure!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
3 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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5 out of 5 stars

Great car !

Jboy11, 11/28/2024
2024 Acura ZDX 4dr SUV AWD w/A-Spec Package (electric DD)
2 of 2 people found this review helpful

So me and my wife purchased this car , and at first we were kinda nervous knowing that this would be our first electric car and needless to say we’ve loved every bit of it ! Stylish,fast and a purely amazing vehicle ! One thing I will say to anyone looking to buy this vehicle , all electric car company’s have battery issues or issues with some of the electric so when you go and read reviews just take in mind that this can definitely happen with any electric car . My friend has had a Tesla,Rivion and then a Acura ZDX as well and has said that this is probably the best electric car he has owned by far !!!!!

Safety
5 out of 5 stars
Technology
4 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
4 out of 5 stars
Value
3 out of 5 stars
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