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Used 2020 Audi Q7 Consumer Reviews

4.1 out of 5 stars
42 reviews

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We have a limited number of reviews for the 2020 Q7, so we've included reviews for other years of the Q7 since its last redesign.

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Pros
Cons
2 out of 5 stars

Buyer beware Update

Matt, 08/18/2019
updated 02/22/2022
2019 Audi Q7 3.0 TFSI Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
98 of 103 people found this review helpful

It started with a crack in the windshield that wasn't caused by road debris. Not covered by Audi but I had glass insurance on my auto policy. Next came the GPS system getting lost. It took 12 days to fix due to parts. Then came warning lights coming on telling of steering malfunction and distance errors. That was caused by a loose wire to a sensor another few days in the shop. The latest is a drivetrain warning that is real. The whole car started vibrating. It goes back on Monday. This is all in the space of less than 9 months. Really poor quality!!! It's been 6 months and there haven't been any additional problems so I'm upping my review to 3 stars. It is a nice vehicle but the original quality was very poor. One other note. If you are interested in a remote starter, forget Audi. Second update In the past year I've had 3 instances of losing power and a warning coming up that stated drive train malfunction. If I turned the car off and restarted it went away. Checking on the internet, I'm not alone regarding this problem and apparently Audi can't find it because it's gone when they look for it. I will be dumping this vehicle before my warranty expires. I'm done with Audi. Third update - water pump went after 34,000 miles. I was told that if it wasn't still under warranty, it would have cost me about $1,600.

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5 out of 5 stars

Best of All Worlds

Paul Marnell, 08/01/2020
2020 Audi Q7 Prestige 4dr SUV AWD w/55 TFSI (3.0L 6cyl Turbo gas/electric mild hybrid 8A)
45 of 47 people found this review helpful

This is our first Audi. Coming off Mercedes and BMW’s before. My wife needed some extra seats for shared school duty this year. I almost bought a BMW X7 but could not get over it being a brand new platform getting bad reliability marks. Also, it was just a little too big for daily run-around. Next was an upgrade to her Mercedes to a new GLE. Needed the AMG Exterior (such a better look than chrome trim), the V6/450 variant and 3rd row option. Challenging to find inventory and ultimately driving up price over the competition. MB ride is also just so soft. We looked at Volvo, trying for something different this time. Unimpressed with manual cabin functions, seats were too firm, no USB ports and wasn’t impressed with T6 4-cylinder engine. We did not dig for a T8 - which I’m sure would have been a fun drive - because of the other drawbacks. Not sure why it took so long for me to review Audi but by the time I did it was literally like a ‘greatest hits’ of everything I’d seen in the market. Thrilling drive (especially in Dynamic), really comfortable seats, perfect ride (highly recommend air suspension), safety & tech is all there (items excluded weren’t important for us like auto-parking), MMi touchscreen is simply the best in industry (no touch pad, wheels, gesture - all touch screen, customizable and intuitive beyond all expectations). We love the looks. Driver position is perfect blend between car and SUV feel (I guess ‘wagon’ comes to mind). Dealer and discount/pricing was great. Fit and finish is tight/Germanic. We will have to see on reliability but I feel very confident in this long-running platform. So happy I held out, continued the search and found a winner.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
5 out of 5 stars
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2 out of 5 stars

Dissappointed

Audi Q7 owner, 08/10/2020
2019 Audi Q7 3.0 TFSI Premium Plus quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
19 of 19 people found this review helpful

2019 Q7 3.0 is a nice car but has some issues. For a $70K German luxury car the seating is uncomfortable and needs more adjustments, acceleration from a stop is often jerky, virtually no storage and the most glaring shortcoming is the oil consumption....in 4800 miles I have added 2.5 quarts. Hind sight I have found numerous complaints about Audi engines and excessive oil consumption.

Safety
4 out of 5 stars
Technology
2 out of 5 stars
Performance
3 out of 5 stars
Interior
3 out of 5 stars
Comfort
3 out of 5 stars
Reliability
3 out of 5 stars
Value
2 out of 5 stars
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5 out of 5 stars

Premium Ride; Arrive in style and comfort.

John, 01/01/2020
updated 01/06/2021
2019 Audi Q7 3.0 TFSI Prestige quattro 4dr SUV AWD (3.0L 6cyl S/C 8A)
31 of 32 people found this review helpful

Audi Q7 is by far one of the best driving SUVs I have owned. Now, before I go further; I have to be clear about this: This is a premium ride. It is meant for people who do not mind paying a premium for maintenance in terms of gas and normal maintenance. I have seen several one star reviews on here and other sites because the tires were $350 a piece. One has to be realistic; the OEM tires are made in Germany by Goodyear and commands a premium price since they are runflats and due to the unique size which is not commonly produced. Now to the car: The car drives and handles perfectly for its size. For most people, the 2.0T (Turbo) is more than adequate but the 3.0TFSI (supercharged) provides excellent acceleration when the car is loaded with 6 people and their stuff. I own the 3.0TFSI, and the supercharger noise is very muted and not annoying. The ride comfort is excellent and the vehicle corners without too much lean. The space in 3rd row is more than adequate for kids but adults may find it a bit tight during long trips. The 2nd row does fold, slide, or flip up (unlike The Benz GLS450 which does not slide). The virtual cockpit and the controls require a steep learning curve. The models with Driver Assist packages is an excellent option if you are living in congested areas or in areas with stop-and-go traffic. Yes, the vehicle requires premium gas due to the forced-induction motor, but the gas mileage is excellent (approx 30 in highway @70-75 mph, and approx 18 to 20 in city, avg is approx 18 to 19 for the year in mixed driving). The build quality and build materials are exceptional. Overall, I am very happy with the purchase of this vehicle. Update: No complaints! Regular oil changes; had a recall done by Audi. Overall impressive vehicle. I was saddened to see the supercharged engine go away with the new model!

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
5 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
3 out of 5 stars
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4 out of 5 stars

Sporty 3 row SUV; Just one flaw...

Adam Moore, 09/21/2020
2020 Audi Q7 Prestige 4dr SUV AWD w/55 TFSI (3.0L 6cyl Turbo gas/electric mild hybrid 8A)
26 of 27 people found this review helpful

A beautiful, luxurious 3 row SUV that’s fun to drive? Sign me up! The Q7 has plenty of room for our family of 5 and flexible seating. I was worried I was missing out on other brands (XC90) that had captains chairs, but turns out folding the middle seat down works just as well for my kids to access to 3rd row even when two child seats installed in 2nd row. I found the Q7 to be the perfect size 3 row SUV - not too bulky like a GLS. It moves fast (get the 55) and drives rather sporty for an SUV. The interior is absolutely stunning - leather, wood, and lighting. The tech is awesome. Despite a lot of features, I found them intuitive to use. It has the best touch screen I’ve used with haptic feedback that feels closer to buttons. You can customize a lot of the tech too - including what is displayed in each screen and the design of the instrument cluster. Its nice to have Car Play google maps on the big screen, and then control music on the instrument cluster screen. The driver assistance works well and is not annoying like in other cars I’ve driven. THE FLAW? Small item storage is lacking. Actually, I had more compartments in the 2013 A4 Allroad I traded in. Some stubborn German Designer did not want to mess up his beautiful interior design with trays and compartments. The center console is shallow and can only fit a phone, wallet, and sunglasses. There are not any storage trays. The door pockets are a decent size, but awkward shaped. There is a hidden compartment to the left of the steering wheel, but it is also awkward. The glove box is small too. I had to buy roll-up organizers to optimize the space. Very disappointing as I know Mercedes does a good job with that aspect of their designs - so at least one German brand can get it right for the US market. That is the only reason I can’t give the Q7 5 stars. I still love to drive it though.

Safety
5 out of 5 stars
Technology
5 out of 5 stars
Performance
5 out of 5 stars
Interior
4 out of 5 stars
Comfort
5 out of 5 stars
Reliability
5 out of 5 stars
Value
4 out of 5 stars
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