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Satisfied 2013 X3 Customer
I researched options for a "retirement" SUV that would satisfy my need for utility and enjoyable driving at the same time--the BMW X3 has met my expectations in every way. The car handles like a sports car, carries 5 adults comfortably and accomodates my bicycle as I find places to use my new free time. I was a bit concerned about the power of the 4 cylinder engine but it has ample power with the Turbo assist. The buying experiences with client advisor Lonnie Overby was a "no pressure" and pleasant experience in every way, and I would recommend him to anyone.
Never again.
We have had repeated "Drive Train Malfunction" warnings that our dealership has stabbed in the dark at fixing. Most recently they wrote on the repair receipt that they were "100 % Certain" that everything was fixed. We drove only FIVE miles when the same warning came on. The dealership is now saying it is the turbo charger and timing belt!! This is after $6000 of repairs on other features that causes the same warning.
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- xDrive28i 4dr SUVMSRP: $7,39013 mi away
- xDrive28i 4dr SUVMSRP: $9,99919 mi away
- xDrive28i 4dr SUVMSRP: $14,9955 mi away
Expensive, but you get what you pay for
Traded in my old 2003 BMW X5 for a shiny new 2013 BMW X3 28i. It doesn't have quite the build quality of the X5, but on the other hand, doesn't cost $80,000 either. Road feel, handling, steering, and general sportiness/fun are outstanding. The 28i 4 cyllinder turbo is surprisingly powerful and capable. Absolutely love the interior and all the tech gadgets (sat nav, bluetooth, large computer screen, whole music library on hard disk, etc etc). Very upscale appointments and nice touches throughout. Kind of a cross between an SUV and a sport sedan, for those who want both and are willing to pay a premium to have them both embodied within the same vehicle.
BMW not standing behind its product
Do not buy a BMW. BMW has had several issues with the N20 and N26 engines, between 2011 and 2015, prompting class-action law suits and BMW extending the warranty. The timing chain stretches, causing the timing chain rail guide (plastic) to break. The pieces go into the oil and limit how much oil flows to the engine and turbo, causing catastrophic engine failure. BMW extended the warranty to 7 years / 70,000 miles. BMW has charged people up to $22,000 for a new engine, but has also replaced the faulty engine for free on a few occasions. Mine died at 70,800 miles, and BMW is only offering 35% - charging me $7,706.65 + tax, and I have to figure out how to get to the dealership 200 miles away to pick it up when it's done. Dealership serviced and maintained, frequent oil changes, meticulously kept. If you're considering a BMW, do a search on "BMW N20," "BMW timing chain," "BMW engine failure," or "BMW Fail" - you'll get all the answers you need.
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Maybe the anomaly but I can't stay silent
Had the car for 11 months, timing chain work done by dealer at 59,xxx. Three weeks after driving it off the lot in January, it started skipping when you wanted to accelerate to pass. Turns out they sold me a vehicle with a bad spark plug and coil pack. Took it to get it aligned and the software for the electronic steering had never been updated. Fast forward to December, I get drivetrain malfunction alert. Turns out the turbo 4cyl engines are inclined to have an actuating piece the regulates oil flow get stuck, as well as having timing chain issues. Currently have a 16+k car that could potentially cost 8+k to repair. BMW is aware of the problem and cover it for 7 yr 70k mi. Fortunately for me there are 78k on mine PLUS BMW does not reset your warranty after they replace parts under warranty. Buyers beware.
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