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Disappointed - Serviced 5 times in 3 months
Paul P, 05/26/2023
2023 BMW X7 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 8A)
30 of 30 people found this review helpful
Purchased a new BMW X7 in February 2023. Buying experience was very good. The problem is I’ve had in for service 5 times in 3 months. Three times was a faulty seat belt sensor. One time was the drive train locked up and I had to have it towed. Final time is another faulty sensor which is back ordered for a month. I love the car styling and it drives great but having to taken in for service 5 times is ridiculous. I will say the BMW service team is super friendly and helpful. I just wish I didn’t have to get to know them. So far BMW has not offered anything for my time and inconvenience. Probably will be my first and last BMW.
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Brand New- Multiple Problems
Keelyn, 01/08/2023
2023 BMW X7 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 8A)
51 of 53 people found this review helpful
We purchased a 2023 x7 in November 2022 with 4 miles on it. We’ve actually had the x7 in our possession 3 of the 7 weeks we have owned it. The other 4 weeks it has been in the service department. First, after owning it less than 2 weeks, randomly the car started making an awful noise on acceleration. Found out that a bolt was not secured on the transfer case in assembly. Scary. A week in the shop. Had it back a week and then multiple sensors including a drive train warning and driver assist warning kept coming on. Two and half weeks in the shop and it was allegedly “fixed.” Have had it back 3 days and now the drive train warning is back on and upon accelerating, the RPMs go extremely high but the car doesn’t go anywhere. Extremely scary. Currently awaiting a call from BMW on returning the vehicle. It’s been a week with no call. This has been my 4th brand new BMW (325ci, x5, x 5, x7) and I’ve never had an issue but I will say I’m not sure I want another one at this point.
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2023 BMW X7 for sale near you
3 of 19 listings
- xDrive40i 4dr SUVMSRP: $60,8986 mi away
- xDrive40i 4dr SUVMSRP: $67,98011 mi away
- xDrive40i 4dr SUVMSRP: $64,96525 mi away
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Don’t buy
Nick, 06/10/2023
2023 BMW X7 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 8A)
36 of 37 people found this review helpful
Bought a 2023 bmw x7 in September. Has multiple issues from day 2. Electrical issues, exit warning malfunction, emergency call assist malfunction, blinder motor needed to be replaced, etc. I finally got a trade assist after 6 months, had to put in several thousand still just to build a 2024 x7. Two days into the 2024, sensors had a problem. Got it back after one day, then the check engine light came on for an actuator for control arm. Now I’m stuck with a loaner for over one month and fighting to get a refund. I have no idea how BMW can continue to do this to customers.
Great Ride BUT !
Johnnie kool, 12/02/2023
2023 BMW X7 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 8A)
20 of 20 people found this review helpful
The X7 is an amazing car and super smooth ride. However after 14 month a computer issue popped up! The turbo blast controlled by the computer does not work. The dealer told me that for 2023 there is not fix but you can stlll drive it. They checked it but if I want to pass some one and need some power forget it. Did get the car up to 80. Waiting for the software update!
Software Issues from Day 1
BRock, 12/09/2022
2023 BMW X7 xDrive40i 4dr SUV AWD (3.0L 6cyl Turbo gas/electric mild hybrid 8A)
34 of 37 people found this review helpful
Day 1 a message popped up that here was an emergency communications system failure, related to the TeleAssist. Message cleared but did not appear again. Day 3, while using Driving Assistant Pro, attempted to change lanes on the highway and it would not let me. Kept giving warnings like there was a car in my blind spot, but there were no other vehicles around. Had to deactivate and manually change lanes. Day 7, driving along a two-lane road at about 50 mph and the car said 'emergency situation detected, car is stopping, please pull over," and there was not a thing around. Was not using any driving assist features. Had to accelerate to keep the car from stopping and steer to side of road. Message cleared. Immediately took it to the dealer and said it was unsafe for the vehicle to be choosing when to stop on its own. Has been in for three days and now dealer says the are waiting to hear back from the tech in Germany. Sigh. Had not even gotten to enjoy my new car for a week. Really disappointed in the car and myself, as I should have switched brands. This is my 7th BMW, all which had no issues, but anything build during COVID seems to be horrific. My 2021 X5 was starting to have software issues to, such as the camera going out when backing up, radio screen going blank, and other things like water coming in around the moonroof. I definitely should have headed the writing on the wall about the decline in BMW quality and switched brands. Seems like the domestics are actually taking over in quality, now. Never had a single issue with my 2020 Corvette C8. Buyer's Remorse.
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