Used 2017 Cadillac XT5 Premium Luxury 4dr SUV AWD (3.6L 6cyl 8A) Consumer Reviews
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Another Satisfied Customer - Not great ( updated )
Ramesh M, Burbank, IL, 11/01/2016
updated 05/22/2018
Cadillac XT5 Premium Luxury 4dr SUV AWD (3.6L 6cyl 8A)
70 of 76 people found this review helpful
I was not sure about this SUV initially. Did some research before buying. I never owned a Cadillac before and has always owned a Lexus. I was planning to buy a new Van/SUV for my wife as her Toyota Sienna has done 68000 miles on it. Even though the Sienna is a great van, I did not like the fact that AWD has the Run Flat Tires on them, which gives it a bumpy ride and is expensive replacing the tires as it cannot be repaired otherwise it was a great family vehicle for us. My son has been learning to drive and it was also did not look good for him as he was driving a family van. Since my Sienna was well maintained, I good a good appraisal for it, so we decided to buy new car. Initially we saw Pacifica, which my wife did not like - quality of the vehicle was in question. Then we took a test drive in Cadillac xt5, Very good ride, excellent quality overall. People talk about the Cue not being fast enough, I think the Cue is much better than the system in my 2014 MB ML350. I also noted that the xt5 does not have a CD player - which i don't mind as we never use CDs anymore, as we have learned to use USBs/SD cards. The vehicle has 2 USB port in the front console and 2 for the back seats, I would have expected Cadillac to have SD card reader installed - but not a big deal. The other issue is the cargo space, it could have been little bit bigger, the head clearance for back seat is 2 inches short when compared to Lexus RX - hope Cadillac brings an SUV with little bit more space for the back passengers and cargo. There is no other choice, either you go for xt5, or Escalade which is huge. Over all very happy. Have to wait and see how it holds up to its reputation. The above was my earlier review. Currently my SUV is with the dealer with complete black out of CUE system. Why driving the CUE system completely went dead and an error message saying " waiting for update media" and "copying 0/100" appeared. I absolutely have no control on navigation, blue tooth etc. The service guy does not know what it means and said their technical guy in off. Its been 4 days and no answer yet. Ended up going to Cadillac owners forum and found out other XT5 owners having same problem and the fis is ti install" human interface module" and have to wait for that part to arrive. So frustrated that a SUV that is done 1400 miles and 3 weeks old in service station? what kind of quality they have in their car? I miss my Toyota van and made a blunder buying XT5 instead of Lexus RX350. No more Cadillac. UPDATE: - SOLD IT AT A LOSS
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First Cadillac - a pleasure to drive
Drew Barab, Bend, OR, 01/10/2017
updated 07/11/2017
Cadillac XT5 Premium Luxury 4dr SUV AWD (3.6L 6cyl 8A)
11 of 11 people found this review helpful
Have had the car about a month. It came equipped with all of the safety tech that I wanted. Because of Edmunds and the Cadillac site, I was able to see all of the available inventory in the four states that would sell to me without sales tax (because I live in OR where there is no sales tax). I read just about every review on this car. Seems like the reviewers were of two minds on this SUV - either they thought it was a rough ride that was not very sound proofed or a smooth ride that is very quiet. Some complained about the CUE system. I find the car to be a very smooth ride and quieter than my Lexus RX350. The CUE system is much more user friendly than the systems in the BMW and Mercedes to me. Neither of them have a touch screen. Using a mouse/touchpad and trying to maneuver it while keeping your eyes on the road is not user friendly as far as I am concerned. There is a bit of a learning curve, but certainly nothing like the other systems.
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2017 Cadillac XT5 for sale near you
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- Premium Luxury 4dr SUVMSRP: $13,717In-stock online
- Base 4dr SUVMSRP: $17,806In-stock online
- Premium Luxury 4dr SUVMSRP: $15,952In-stock online
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Horrible Reliability
drramesh28, Racine, WI, 08/30/2017
Cadillac XT5 Premium Luxury 4dr SUV AWD (3.6L 6cyl 8A)
43 of 51 people found this review helpful
I bought his Cadillac XT5 thinking I could give business to native company. I was debating between this and Lexus RX. Made a big mistake buying it. I traded my wonderful Toyota Seinna as it has done 70,000 miles ( It drove and was more reliable than this Cadillac XT5). The SUV was good for about a month then problem after problem. 1) The Central touch screen went dead within a few weeks of owing the vehicle and it took almost 10 days for them to fix it as it has to come from the company. When I got my vehicle back after 2 weeks, found that they removed the dash and was not fixed properly as the dash close to the passenger side was misaligned and the under dash led light was also not fixed properly and I have to fix it myself as I don't want my vehicle to sit at the dealer for another week. 2) I went out of Country for 2 weeks and when I came back found that the SUV will not start and called roadside assistance, they came and jump started the SUV with a Jump starter ( are you guys kidding me, its a brand new SUV that has done only 1000 miles) - it took a week for them to fix it. 3) Rattling sound coming from rear seat - which I fixed myself after buying some insulation material from Lowes. 4) "Crispy sound" coming from electrical box located below the left side of driver side dash. The fine crispy sound comes every time I accelerate from 0-30 miles and then disappears - took the SUV to the dealer - they said that everything sounds good ( they don't want to acknowledge) 5) After the battery issue was fixed, I started seeing that the voltage of the battery started falling again after a week coming back from the dealer - per dealer, the rear brake light was constantly lighting up ( the company had a recall for this as per the dealer). 6) My car has made multiple visits to the dealership in 6 months of owning it - Horrible reliability. Went against Consumer reports rating about reliability and purchased this vehicle and I got burned. Don't waste your money. I ended up selling this vehicle after owning it only for 6 months.
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Worst purchase ever made
Cyndi Miller, Oreland, PA, 07/23/2018
Cadillac XT5 Premium Luxury 4dr SUV AWD (3.6L 6cyl 8A)
15 of 17 people found this review helpful
DO NOT BUY THIS CAR!! I bought brand new.... the Auto Stop has been in for service 3 times, the motor mount has broken twice.... so in a year and half 5.... yes you heard me 5 service trips!!!! I would have never expected this from a Cadillac!!!!!!! I am now after a1 1/2 years looking to trade this car in!!! the charger is a pain, the wireless part has never worked with my Iphone. I drive a lot and after 6 months the beige soft leather interior had to be cleaned twice because even clean business attire got the seats dirty... I had to get a seat cover so as not to ruin the seats with just daily wear and tear.
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Owned less than a year...
Bill, Kennewick, WA, 07/14/2017
Cadillac XT5 Premium Luxury 4dr SUV AWD (3.6L 6cyl 8A)
11 of 13 people found this review helpful
...due to very poor interior build quality and horrible start/stop. Rattles and squeaks from day one. Did not have the patience to keep returning to the dealer. The start/stop engages at 2 mph or less. Why would it engage it anything other than zero?? The final 2 feet in the garage was a daily frustration. The engine and transmission were also disappointing....much weaker performance than you would expect from 310 hp. Passing is a chore to get the revs to a level that allow the car to pass. Second Cadillac...last Cadillac. It cost me $15k of year one depreciation to get into a rattle free car. I'm very happy with my new Audi allroad.
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