2023 Chevy Silverado 3500HD Review

Name: 2023 Chevrolet Silverado 3500HD Review
Brand: Chevrolet
Rating: 3.4 (19 reviews)

Price Range: $52,590 - $63,500

Chevrolet Silverado 3500HD High Country Crew Cab Pickup Exterior

Chevrolet Silverado 3500HD LT Crew Cab Pickup Exterior. Options Shown.

Chevrolet Silverado 3500HD LTZ Crew Cab Pickup Exterior. Options Shown.

+592

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Price & Payment

19 cars

$57,630 avg. price

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2023 Chevrolet Silverado 3500HD Review

by the Edmunds Experts

What's new

Heated and power-adjustable towing mirrors debut
Part of the fourth Silverado HD generation introduced for 2020

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Reliability Ratings by RepairPal

2.5/5Average

#16 out of 19 among Fullsize Trucks

RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.

Cost

^{The average total annual cost for unscheduled repairs and maintenance across all model years of the Chevrolet Silverado 3500HD from 2008-2022.}

$1,090/yr

vs. $752/yr
for Average Fullsize Truck

Frequency

^{The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).}

0.95x/yr

vs. 0.98x/yr
for Average Fullsize Truck

Severity

^{The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).}

25.4%

vs. 19.9%
for Average Fullsize Truck

powered by RepairPal ^{Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.}

Chevrolet Silverado 3500HD Reviews

Owner Reviews

3.4

19 reviews

5(58%)

4(0%)

3(0%)

2(10%)

1(32%)

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Most Helpful Owner Reviews

2020 3500 dually LTZ

R Mark hoyle , 01/20/2020

2020 Chevrolet Silverado 3500HD LTZ 4dr Crew Cab LB (6.6L 8cyl 6A)

Wow. The ride is smoother than any 2500/3500 I’ve ever ridden in and not far off from my 2016 suburban! I get 18-20mpg with no load at 70. Over 75 it dips to 15 mph quickly. 15mpg is my mixed driving number as well. Haven’t pulled a load yet (1500 miles so far). The 10 speed and the bed step and improved towing numbers was why I went with the Chevy. Getting in and out of the bed to hook …

Sadly disappointed

Sam, 10/07/2020

2020 Chevrolet Silverado 3500HD High Country 4dr Crew Cab 4WD SB (6.6L 8cyl 6A)

I came from a 2018 to a 2020 both High Country 3500hd diesel. I only have 2500 miles on it and not happy at all, usually put about 75k miles per year on them. Pluses, what I like better; silver color in high country, push button start and keyless entry, power up n down tailgate, bigger, LED headlights, rear view camera, power extending mirrors. DEF fluid on the side of truck instead … of under the hood. Negatives, what I hate about it; The engine has a noticeable thump thump thump while in idle that’s louder inside the cab, my 18 didn’t have that at all, super quiet inside so it’s a big difference in noise. I often sleep in the truck and it’s very annoying. Very rattly all over, gear shifter rattles as you drive, steering feels loose and shaky not like the 18 which felt like a regular hydraulic steering. It is much stiffer suspension for everyday driver compared to the 18. Seat belts are not height adjustable, hard for my 5’2” wife, a little low for me I’m 6’2”. The center console is just a huge big open area with no way to keep anything but a 12 pack in there organized. I purchased the $80 organizer tray which works except for it’s above the light and at night it’s completely dark because the light is below it and won’t shine on it. My 18 had a little pocket toward the front to at least have the registration or insurance card handy while the 2020 is just a huge open box. The poor planning and no thought of the light usage or practicality is dumbfounding to me. They got rid of the sun glasses compartment up high center on top. Cameras are worthless. The 18 had a factory installed echo master system, when you hit the turn signal the screen would show that camera, very useful for blind spots. The 2020 won’t do that, only if you have a trailer hooked up but without a trailer they don’t work. But the absolute worse thing about it for me and my type of work is the backup camera, it only has a fisheye view, which some may like because gives you a bigger view but it’s absolutely worthless to use as an actual backup camera. Why? Because it’s not an actual view of the area you need to back-in to, as if you’re going to hit the wall that’s 5 feet away because the fisheye makes it look like it’s next to the truck. Very annoying and not usable to backup. Another thing are the digital gauges, much smaller than the analogs from 18. White rings around the speedo and RPMs and red needles not typical green/blueish Chevy, annoying. CANNOT remove the white speed limit box on the dash screen, 18 you could. Sirius radio station search is less user friendly, when you change the channel it shows the station name but not what’s playing, my 18 would go to the station right away showing the artist playing and you could go all the way up n down until you found an artist or song you liked, rather than have to click twice just to see the info and then twice again to see the next station. Another huge problem is if you have an iPhone that is linked via Bluetooth, is that as soon as it pairs up it will drop your volume all the way down, so when you leave the truck the phone stays on silent. You can sit there and physically raise the volume while in the truck just to see it automatically drop again. Power seat motors are kind of windy, sounds like being forced when going up. Cargo lights should have switch inside bed. They got rid of the power pedal adjustment for 2020. 2 “spotlight” lights on each mirror have no light indicator in the inside to tell you if they’re on or which side is on. You have to cycle through while sitting inside, not very bright so hard to see unless very dark outside. Overall very disappointed, I had high hopes for this truck, I thought it was going to be a continuation and improvement on the 18s but they just changed it all up. Instead of keeping the proven good things. I don’t particularly care for the little wheels in the steering control instead of the up n down buttons the 18 has. If I was coming from a 2004-2015 truck I could see the great benefits but from a 2018 to a 2020 it’s definitely not an improvement. 10 speed feels super smooth but the 2018 did a better job at downshifting and slowing you down while trailering with the exhaust brake on and tow hauling. Now I’m finding myself really having to step on the brakes to slow down off freeway exit ramps. Sorry long review, just wish I may help someone with it, as I wish I woulda saw something along this review before I bought this 2020

Not What I had Expected

Fulton, 09/18/2022

2022 Chevrolet Silverado 3500HD LTZ 4dr Crew Cab 4WD LB (6.6L 8cyl 6A)

Just got my new 2022 HD3500 Crewcab LB 4x4 LTZ Diesel, feels quite different than my same 2018 which I loved. Front seats are HORRIBLE, flat & firm, feels like you're sitting on wood, mileage is really bad, getting 11-13 mpg driving the same as before and getting 15-17 on the old truck. Front end has a "shake" or wobble, rear end makes noise on the freeway, the ride is also horrible …

6.6 gas is no slouch

Shane Thomson, 10/22/2020

2020 Chevrolet Silverado 3500HD LT 4dr Crew Cab 4WD LB (6.6L 8cyl 6A)

I came from 2017 2500 cummins to this 6.6gas and for all my family does its great. I tow a 33' Rv with a 7800dry weight and i load my 2000lb side by side on a riser in the box with then fuel and a 55gallon water tank and the Gas takes it no problem. I live in alberta and frequent the mountains and other then some real steap grades you dont notice its not diesel. At 60mph or 100kph it …

We have a limited number of reviews for the 2023 Chevrolet Silverado 3500HD, so we've included reviews for other years of the Silverado 3500HD since its last redesign.

See all 19 reviews of the Chevrolet Silverado 3500HD

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2023 Silverado 3500HD Highlights

Type:

Crew Cab

Trim:

Work Truck

Base MSRP Excludes Destination Fee	$46,900
Engine Type	Gas
Seating	6 seats
Drivetrain	rear wheel drive
Max Towing Capacity	20,000 lbs.
Warranty	3 years / 36,000 miles

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Safety

Our experts like the Silverado 3500HD models:

Trailer Sway Control: Helps prevent jackknifing by applying the brakes to slow down and stabilize a trailer when sensors detect too much movement.
Lane Departure Warning: Alerts you if the truck begins drifting out of its lane.
Side Blind Zone Alert: Warns you when other vehicles are in the Silverado 3500HD's blind spots.

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