Customer Reviews of Courtesy Chevrolet
Review type:
Great job!
Hey! Great discussion! Party on DeeDee!
Awesome
by Britni Shea on 04/21/2025I brought my car in for a recall, and the service was top-notch. From the moment I pulled into the service bay, everything was handled professionally and efficiently. The service advisor, Brad, greeted me right away, explained the process… clearly, and kept me updated throughout the visit.Thank you, Britni, for your wonderful review! We’re thrilled to hear that your experience with our service team was top-notch, and we appreciate the shout-out to Brad for his professionalism and communication. At Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955, we strive to provide the best service possible, and your feedback reaffirms our commitment. We look forward to seeing you again for any future needs! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
service
by gbastida on 03/26/2025updated 04/02/2025Having to go into service is always a time out of your day however Courtesy always makes notes of everything they do and notifies me every step of the way, they are always in a happy mood and make me feel like a valued customer. I will… continue my many years of loyal business both in purchase and in servicing all my vehicles. Thanks to the entire service team!Thanks for your review of Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955! We truly appreciate your loyalty and are delighted to hear you feel valued during your service visits. Our team at Courtesy Chevrolet strives to provide exceptional care and communication every step of the way. We look forward to serving you for many more years to come! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Service
by Stacy Lopez on 02/22/2025updated 02/28/2025My brand new car with less than 4000 miles was in for a transmission leak twice, 10 days each visit…my oil change was probably not done as it was not rest…when I picked up my vehicle it was filthy with oily handprints all over the hood and… a great big dent in the drivers side rocker panelThank you for your feedback, Stacy. This is not the standard we aim to uphold at Courtesy Chevrolet. I encourage you to contact me directly so we can address these issues and work towards a resolution. Your satisfaction is important to us, and we appreciate you bringing this to our attention. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com
Great job!
by DeeDee1 on 02/27/2025Everything was quick and easy.Thank you for your wonderful review! We're thrilled to hear that everything was quick and easy for you at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We appreciate your feedback and look forward to serving you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Hey! Great discussion! Party on DeeDee!
Received Superb Service
by Michael on 02/18/2025Chelsea Lanaux, my service advisor provided professional and expert service before, during and after my service appointment. The service department staff performed all tasks efficiently. Chelsea arranged for an electric brake controller… to be installed post my truck’s service. The Pro-shop staff also provided timely and efficient service. Great experience!Thank you so much for your kind words, Michael! We're thrilled to hear about your positive experience at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. It's wonderful to know that Chelsea and the service department provided you with the professional and efficient service you deserve. We appreciate your feedback and look forward to serving you again. Enjoy your truck! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
2025 Silverado 1500
by Sergio C on 12/12/2024updated 12/19/2024Good. The people work with you.Thank you for the positive feedback, Sergio! We appreciate your kind words about our team at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We're glad to hear that you had a great experience. We look forward to seeing you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
New Equinox
by Tinychgo on 12/18/2024Buying the Equinox was not a hassel as has been in buying a car in the past. Our salesman Gustavo was very patient and explained how to use the new features in the Equinox and also went to buy beverages for me and my husband.Thank you for your wonderful review! We're thrilled to hear that buying the Equinox was a smooth experience for you. It's great to know that Gustavo provided such attentive service and made sure you understood all the new features. We appreciate your feedback and look forward to seeing you again at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955! Enjoy your new vehicle! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Will continue to refer and come back as this service stays the same!
by Happy_E on 11/29/2024We recently purchased a new 2025 Chevy Suburban from Courtesy Chevrolet, and our experience was outstanding. Alec (online sales) and Luis (Sales Manager) were tremendous to work with, making the process smooth and stress-free, including… responding gracefully to reassure my gap in understanding possible options. I wanted a no-haggle, straightforward experience, and they delivered exactly that. (We live very remote - so we needed to do things quickly and easily without going into the dealership). For us, the most crucial part of buying a vehicle is not just the sale itself but how the dealership treats my wife and family when issues arise. Courtesy Chevrolet has gone above and beyond in this regard. They’ve earned our trust by consistently prioritizing our needs and addressing concerns with care and professionalism. One example stands out: my wife had to bring the Suburban back for a quick fix, and the energy and effort they put into resolving the issue were fantastic. Their team made us feel heard and respected, ensuring that everything was handled without question. This level of service shows their commitment to treating their customers like family, which is rare and invaluable in the car-buying business. Our sphere of influence is significant when it comes to big decisions, and we’re happy to share this excellent experience with our friends and family. Courtesy Chevrolet has earned our loyalty, and we’ll continue bringing all our vehicles here for service. We also won’t hesitate to recommend them to others looking for a dealership they can trust. Thank you, Courtesy Chevrolet, for making this process seamless and for the care you’ve shown my family. We’ll definitely be back!Thank you so much for your wonderful review! We’re thrilled to hear about your outstanding experience with us and that Alec and Luis were able to provide you with the seamless, no-haggle process you were looking for while purchasing your 2025 Chevy Suburban. It’s fantastic to know that we could address your family’s needs and concerns with such care, especially during the quick fix for your vehicle. At Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955, we truly believe in treating our customers like family, and your kind words affirm that commitment. We appreciate your trust and are grateful for your willingness to share your experience with others. We look forward to serving you and your family again in the future! Safe travels in your new Suburban! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Excellent dealership to work with
by Dan Walker on 10/29/2024Everything is always great when I come here. Sales and service are always on point.Thank you for your kind words! We're thrilled to hear that you consistently have great experiences with our sales and service teams at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. We appreciate your feedback and look forward to serving you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Rocky start smooth resolution
by JP on 10/02/2024I gotta give some credit where credit is due. The GM reached out after seeing my review to figure out how we could resolve the matter. Not sure if a lot of places would do the same. Thanks.Thank you for your feedback! We're glad to hear that our GM reached out to you. At Courtesy Chevrolet, we always strive to make things right for our customers. Your experience matters to us, and we appreciate you recognizing our efforts. If you have any further questions or concerns, feel free to reach out. We look forward to assisting you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Shady
by JP on 09/28/2024I would run from this dealership. I wish I had. Made the mistake of listening to what they said instead of what they wrote. I know my fault but there is a reason i don't want to disclose but part of it is what makes me a disabled veteran.… They added things I didn't notice they had charged me extra for and claimed I agreed to them with full knowledge. My communication with them prior clearly indicates that was not the case. Then tried to say well we do that with all our vehicles but they hadn't even been added when the purchase was made because the vehicle was being taking off the delivery truck when i arrived so they snuck in the cost during purchase and added after purchase then claimed they deserved to be compensated. If I said I didn't want lojack, nitrogen tires, and lifetime tint before I went because of the extra charge why would I suddenly agree? Especially when i knew they hadn't even been added yet. That was not even everything just part. I attempted to resolve my issue by having provide maintenance worth half the overcharge and the said it might be worth an oil change. I would laugh at how ridiculous it was had they not been serious.Thank you for providing us with your feedback. I appreciate you speaking with me about this matter and working on getting it resolved. As discussed, the refund is currently being processed and if you have any other questions or concerns, please feel free to reach out to me directly. Sincerely, Luis Becerra General Sales Manager 480-676-3138 Courtesy Chevrolet
Please show some respect to a loyal customer
by Joe on 08/21/2024I have purchased my last two trucks here, along with sending friends to purchase vehicles from this dealership and have always been pleased with the professionalism. However, my vehicle has been at this service shop for 7 days now with with… no diagnosis. Both simple issues have service bulletins on those exact issues which I provided printed copies to the service advisor at handoff. We have left messages for the service manager for 2 days in a row politely asking for a call back and no such courtesy given. Come on Courtesy Chevrolet, please show some respect to a loyal customer.We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.
The dealership has reached back out to me and took care of my concerns. Edmonds website does not allow you to modify your review so am posting an update. Thanks Courtesy Chevy for stepping up to the plate and working with me. Its greatly appreciated.
Great attitude from the GM of sales
by AdolfoDaniel on 06/13/2024I received a great attitude by the GM of sales, he listened everything and take care and action of all the process. Thank you.Thank you for sharing your positive experience with us at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley! We're thrilled to hear that the GM of sales provided you with excellent service and took care of all your needs. We appreciate your feedback and hope to see you again soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
A really bad experience
by AdolfoDaniel on 06/13/2024Really a bad experience. I had three issues with the car. Finance team fine. Service and sales is really a headache. They do not resolve anything, 1.-My door liners still not haven't arrived since I bought it, 2.-They lie to me about my… car telling me that never had any crash, and 3.-My wiper flew when I turn it on, and the arm crashed my windshield, and they do not do anything. I am afraid that more issues comes out. Really a bad experienceWe appreciate you taking the time to reach out to us. We are currently looking into the events you have detailed.
I am receiving wonderful response to my issues. It looks like everything goes well. Thank you for being so proactive.
Great Deal and Super Friendly Staff
by GordonB on 04/03/2024Courtesy beat the pants off any other dealer I visited. I'm typically not a new car guy, I always by cars a couple years old but Courtesy's discount just made it a no-brainer to buy new.Gordon, we love hearing about customers who have had a terrific experience at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions about your new vehicle. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
2024 Trax
by Mama Buck on 04/02/2024I have no complaints about the service we received, everyone was easy to work with and we are very happy with the work that was doneWe appreciate you for letting others know about your experience working with us here at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Service
by Abby Ortiz on 03/13/2024Received great service for my 2017 Suburban oil change, got a call in an hour and half from dropping off my vehicle to come pick it up, couldn't ask for better service.Thank you for the kind words, Abby. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955, we value our customers and we look forward to seeing you down the road. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
2024 siverado
by Thomas D on 01/15/2024I've been buying from Courtesy for the last 18 years. 5 pick ups and 3 corvettes. Ojay Vanegas is who handled the sale. Very professional and not pushy.Thank you for this amazing review and shoutout for Ojay! We really appreciate your business here at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Will never return to service Department
by Anthony Bell on 06/11/2023We bought 2023 traverse in January this year, from day one we had a tire that had a slow leak. We took it in for service all they did was top it off. I’d service it up while on a trip to Nebraska, had it looked at in Oklahoma and they… couldn’t find any thing. Got back to Phoenix and went in for oil change and tire rotation, still no leak found, went to Big O they took off the wheel and checked it out, reseated the bead and replaced the valve core, still leaks need to top off every other day. Went back to courtesy service told my wife 2 hours, 4 hours later while she patiently waited she got tired and asked how much longer. Finally got the car back service said couldn’t find a leak and told her she should probably go buy a new tire. At this point we don’t know if it’s the tire or defective wheel and why should we have to buy a tire out of our pocket when we purchase the vehicle new with a defect since day one.Thank you for sharing this review regarding your experience with us here at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919 jogunjobi@courtesyautomotivegroup.com
My new go to dealership
by Mike R. on 04/26/2023These guys are the best. Great communication, honest pricing and no hard up sell to crap you don't need. Thank you - You guys are the best.Thank you for reaching out, Mike! Reviews like these mean the world to us here at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley, and I will be sure to relay to the team. Take care and have a great day. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Smooth process
by drbdorfman on 04/26/2023From start to finish Xavier was a pleasure to work with. He made the purchase experience for our ‘23 Camaro smooth and painless. Even having our previous vehicle purchased by Courtesy was smooth and at a very fair price. Xavier really gave… us faith in the auto purchase process again. He is a true asset to the Courtesy Team. We will definitely be purchasing from Courtesy and Xavier again. Highly recommendedReviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do here at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Thank you and congratulations on your new 2023 Camaro. Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
Chevrolet Silverado 1500
Chevrolet Colorado
Chevrolet Equinox
Chevrolet Silverado 2500HD
Courtesy has been family owned and operated since 1955. We are the oldest and most trusted Chevrolet dealership in AZ! Our sign located in the front of the dealership is actually a historical landmark! We are constantly updating our pricing daily with the help of KBB to make sure our new and pre-owned inventory is offered at the best price to the customer. We have an amazing service and parts department for anything you may need after the sale, or perhaps for another vehicle you have in the driveway! Our fleet department is top notch and is ready to help supply your business with the right vehicles to get the job done.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your wonderful review! We're thrilled to hear that everything was quick and easy for you at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We appreciate your feedback and look forward to serving you again! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919
by Courtesy Chevrolet Phoenix on 02/28/2025