Sands Chevrolet at Surprise
Customer Reviews of Sands Chevrolet at Surprise
Review type:
Bought new car
Good experience
by Wareaglewalt on 01/30/2025Only issue I had was the rep who checked me in either didn’t listen to me close enough or didn’t communicate my situation to the tech. I told him I had a bulge on the sidewall of a tire but the tech spent a while looking for a leak to… patch. That’s when they asked about it and I told the tech like I’d told the rep that I had circled the bulge with a sharpie. Otherwise good job done.Thank you for your feedback! We appreciate you taking the time to share your experience with us. I understand your concern regarding the communication about your tire issue, and I will make sure to address this with our team to improve our service. I'm glad to hear that the overall job done was satisfactory. If you have any further questions or need assistance, please don’t hesitate to contact us at Sands Chevrolet - Surprise. We look forward to serving you again! Ron Malvestuto - Service Director (623) 455-7777 rmalvestuto@sandsautomotivegroup.com
Bought new car
by Keith bowman on 10/10/2024Will was fast and easyThank you for your review, Keith! We’re glad to hear that your experience at Sands Chevrolet - Surprise with Will was fast and easy. We appreciate your feedback and hope to see you again soon! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
Chevrolet
by Chevrolet on 04/28/2024Everything seem good except the pricing seem little high,We appreciate the kind words. We look forward to seeing you again in the future! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
Friendly Service Sands Chevrolet Surprise
by Chevy4Life on 08/30/2023I can't believe how consistent Henri has been with my service. He is always kind, friendly, always makes sure I am aware of future maintenance recommendations. The store is always clean, staff as always are friendly and I am always relaxed… when I come into this dealership whenever I have to wait for my service. Thank you so much guys, please keep up the good work!Thank you for the awesome feedback! Henri is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he has been there to provide you with great service. Sincerely, The Sands Chevrolet Team
Sand’s Chevrolet Of Surprise is The Best Around.
by Rowdy Cates on 01/28/2023Jake and the Service Team at Sand’s Chevrolet are simply Stellar. Great communication and experience as well as the best customer service around. We have been purchasing and having our vehicles from Sand’s Chevrolet Surprise for as long as… I can remember. Thomas and The sales Team are also amazing! I recommend any and all looking to purchase a new or used vehicle or to have a vehicle serviced to check Sand’s Chevrolet of Surprise out. You will be amazed at how well you will be taken care of. Thank you Jake and Thomas for such a wonderful experience from purchasing our vehicles to having them serviced. You all have The absolute best Team around… Sincerely, Raleigh Cates And FamilyRowdy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Sands Chevrolet Team
Sands Chevrolet Service Department
by SereinD on 01/14/2023Nicholas Thompson is the epitome of professionalism. His exceptional work ethic, knowledge and expertise is unrivaled. He has been a key factor as to why I continue to do business with Sands Chevrolet. I'm not treated just like another… customer, I'm treated like family.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sands Chevrolet Team
I have been going to Sands Chevrolet for over two years now and Nicholas Thompson has never disappointed.
Great experience!
by Reggie A on 12/20/2022Very organized, great experienceIt is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Sands Chevrolet Team
New purchase
by ZachM26 on 07/13/2022Gauge and Chuck made my purchase of a new Silverado very easy.Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, The Sands Chevrolet Team
Great Service
by Joycedavis on 07/03/2022As always, the service is great and Nicklaus is super.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Sands Chevrolet Team
Poor Service
by Unhappy on 05/16/20228 AM appointment with pickup by lyft, called at 8:20 was told they were looking for a driver. asked about a $15.00 service discount I received by email, Didn't get itThank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, The Sands Chevrolet Team
Routine service
by Pam Wells on 05/09/2022ExcellentThank you for your wonderful feedback! Sincerely, The Sands Chevrolet Team
tire repair
by bugdude on 05/04/2022fixed a flat tireI appreciate you taking the time to leave us this perfect star rating, bugdude! Our team will look forward to working with you again in the future. Take care! Sincerely, The Sands Chevrolet Team
Great Service!! Great Truck!!! HIGHLY RECOMMEND CHUCK!!!
by PhilipB on 03/08/2022CHUCK made it happen! He was upfront and honest with us. Worked with our situation and let us have the time we needed to make such a big decision. We do not regret it. We will be telling all of our friends and family! Thank you again for… being honest, patient, and working with us as we made our purchaseReviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Sands Chevrolet Team
Horrible
by Chris W on 03/17/2021Salesman nice but who cares on what your going to buy. Financial with Josh takes about a week. Just a complete loss for words and really regret on buying from them. I feel like ok thanks for your business but who cares about you now leave.… Next.Chris, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Sands Chevrolet Team
My new truck
by CPinAZ4 me on 10/23/2020Rocco or Richard was very helpful in finding the right vehicle for my needs. He listened to my needs and wants. The finance manager walked through all the paperwork and answered all my questions. He worked with me on what I wanted and my… payments rather than giving me one or two optionsThank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help! Sincerely, The Sands Chevrolet Team
Very prompt
by Tatted daddy on 03/01/2019Quick service and quick return. Got the truck in and out quickly and very polite service staffLove My car!
by Michael_Sockel on 09/26/2017I purchased my Car from David Gonzales! I would recommend anyone to come to this dealership! I was treated just like family!Best price amazing experience!!
by ElyDeon on 07/31/2017I worked for Sands some 15 years ago and it was great going in seeing that some of the same people I use to work with were now managers and helping people and actually giving great deals on cars! Caleb made our experience fun and quick.… Found the right car the first time with the perfect numbers! Ask for Caleb!Very Disappointing
by PaulC099 on 06/06/2017A fairly disappointing experience from beginning to end. On May 11th I found the vehicle I was looking for had my credit checked for the deal and was ready to close. The next day I was told no need to come by as the vehicle was already… sold. What? Well I should have cut my losses right there but I had developed a relationship with my salesman and he assured me he could find another vehicle at the same price and we could make the same deal. So I bite and sure enough three weeks later I get a call that the same deal is available again. So I delay making my payment on my current car because I was sure that we were about to close the deal on a new Tahoe. So at the last minute the salesman calls and tells me that the deal isn't the same anymore. They had decided to run my credit again, changed the deal and now wanted me to come up with an additional $1000 down. A classic bait and switch if I ever saw one. And of course my credit is taking a hit now because they have run it through every bank and credit union in creation, not once but twice in the last 30 days. Not to mention that my payment on my current car is now late because of this. So suffice it to say that I am very disappointed with my experience at this dealership. I was completely approved for the car that I wanted, twice, yet I end up empty handed with my credit score diminished. It makes me wonder how serious they are about selling cars and taking care of customers. Let the buyer beware.Amazing customer service
by JayIlla on 04/08/2017I originally went in to get an owners manual for my 2016 Impala. I ended up talking with Shaun Disney, the Internet Director, he made me such an unbelievable deal on a new one I purchased it. I would totally recommend Sands Chevrolet in… Surprise!Nightmares are more pleasant than this experience
by Olnoche on 10/21/2016This is the short version. Re:Sands Chevrolet in Surprise. I was only able to drive my brand new CamaroSS for a couple days before the promises of getting the paint cleaned up (bird droppings from sitting on dealer lot) became a… nightmare. For the last 12 days the car has been in the body shop - I was told (after the fact) that they pulled the car apart to sand, prime and repaint it. I guess you can image I was shocked and quite upset about it. Since that time, although I was guaranteed that they would keep in constant contact with me and I would have the car back by the middle of this current week, I have actually not heard from anyone other than a Sales mgr today that I called - they did not call me - and he had no idea what was going on with the car. He said he would find out and call me right back. It's been about 2 hours since then and still no word on my "no longer new" car. Communication has been nonexistent and I was never given the option of what they were going to do to my car until after they had started it. I can say I am not pleased at this point. A sales guy stated previously that I would be very happy with the results, but I can't say that I am since I still have no vehicle. I was going to wait to publish a review until I received the car, but they keep sending this to me asking for my input, so, here it is.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Thank you for your review, Keith! We’re glad to hear that your experience at Sands Chevrolet - Surprise with Will was fast and easy. We appreciate your feedback and hope to see you again soon! Kurt VonTersch - Sales Director (623) 455-7777 kvontersch1@sandsautomotivegroup.com
by Sands Chevrolet - Surprise on 10/11/2024