Airport Marina Honda
Customer Reviews of Airport Marina Honda
Review type:
False Advertising
by Bait and Switch on 07/25/2021I was looking at a used Civic. Had several conversations, emails and texts with the salesman regarding the car, the price, prior ownership, etc. Super helpful. I even submitted credit application paperwork and got pre-approved before… making the 50 mile trek to the dealership. All good. Had a 1PM appointment with the finance manager all set up. Shockingly, the finance manager was busy when I arrived. They tried to get me to test drive the car, I declined, I just wanted to buy that car and drive home. Then they handed me the credit application papers, I explained that was already done and with the finance manager. The person I was dealing with said OK, I will go back and check with him to make sure everything. "Yep, all good, come over and wait here, he will be right with you". This nice handler did keep me company and we chatted amiably for 30 minutes or so. At about 1:45PM the finance manager sits down and shows me the classic one-page pricing sheet (if you have bought a car from a dealership, you know what I am talking about). The sticker price for the car was $18,200. The price he showed me was $2,000 higher. Why? "Because we added a $2,000 alarm system to the car", says the finance manager. I said I don't want that, and it was never discussed with me by the salesperson. The finance manager proceeded to tell me why it had to be there and it was not something that could be removed. I asked to see the salesperson; oh, he was out at the moment. I said this was a showstopper and I would not pay that price for the vehicle. The finance manager proceeded to huff off with parting words: 'Let me know if you change your mind'. I followed up with a polite thank you, said I would never set foot in this place again, and called an Uber to come and take me home. A most unpleasant experience.Honda Accord
by Audrey on 10/28/2019updated 11/04/2019Lorenzo’s patience, expertise, and help.Easy and enjoyable buying experience
by Marina on 10/27/2019updated 11/04/2019Fidel got me a great price and was honest about everything over email. He was able to refer me to Frank when I wanted to come in on a day he wasn't there. Frank took great care of me by making sure there were no surprises in the price and… making the buying experience easy and straightforward forward. He was easy going, never pushy, and explained everything well.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, The Airport Marina Honda Team
Great sale staff.
by Henry on 10/24/2019updated 10/31/2019Mike was straight forward. And found me what I wanted.Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Airport Marina Honda Team
Ian G's review
by Ian on 10/24/2019updated 10/31/2019Nick was very friendly and informative. He also wasn't pushy at all, which was a nice change of pace from most dealerships that called me non stop. I liked how he went about the sale.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Airport Marina Honda Team
Great Experience
by Daria on 10/24/2019updated 10/31/2019Everyone was very nice and helpful, didn't feel like they were taking advantage of my lack of car knowledge.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Airport Marina Honda Team
Airport Marina Honda, Dealership With a Heart
by Dorothy on 10/22/2019updated 10/29/2019The staff was exceptional. Salesman, Dan Cress, and his partner, Valoo Moodley, went out of their way to make my car buying experience seamless and positive.Dorothy, thank you for the feedback! We are happy to hear about your positive experience at Airport Marina Honda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Airport Marina Honda Team
Honda Accord
by Audrey on 10/28/2019Lorenzo’s patience, expertise, and help.Audrey, thank you for the feedback! We are happy to hear about your positive experience at Airport Marina Honda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Airport Marina Honda Team
Civic lease
by Alexis on 10/24/2019We felt Welcomed.Alexis, thank you for the feedback! We are happy to hear about your positive experience at Airport Marina Honda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Airport Marina Honda Team
Civic purchase
by D on 10/18/2019updated 10/25/2019Nick was very responsive and attentive. He will be a great car salesman.We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, The Airport Marina Honda Team
No hassle No Haggle just great service!
by KL on 10/22/2019Lorenzo listened intently and narrowed down exactly what I was looking for with out any hassle. I appreciate the attention and service from the team there!Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, The Airport Marina Honda Team
Airport Marina Honda in LA
by Shirley on 10/22/2019Price and customer service are good.We appreciate the kind words, Shirley. We look forward to seeing you again in the future! Sincerely, The Airport Marina Honda Team
easy and straightforward
by Joe on 10/14/2019updated 10/23/2019Mike Acosta was very straight forward and helpful. I will recommend airport Marina Honda largely because of him.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Airport Marina Honda Team
Great sales people
by Max on 10/13/2019updated 10/23/2019Easy, straight forward buying process.We really appreciate your feedback, Max. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Airport Marina Honda Team
Very friendly
by Kristine on 10/12/2019updated 10/22/2019Very friendly dealership our experience was great with RayWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Airport Marina Honda Team
Satisfied
by Sharon on 10/20/2019Everyone was very honest and straight to the point. No run around. Appreciated that. I was in and out not there all day. Kevin, Ali, Jay, Phil and Joe made my experience a good one.Sharon, thank you for the feedback! We are happy to hear about your positive experience at Airport Marina Honda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Airport Marina Honda Team
Happy Customer
by Marsha on 10/11/2019updated 10/18/2019Fast friendly and kind, excellent sales person Terry!We appreciate the kind words, Marsha. We look forward to seeing you again in the future! Sincerely, The Airport Marina Honda Team
New Honda Accord lease
by Dwight on 10/13/2019The lease transaction was easy and completed in under 1 hour!Thank you for your feedback. It's fantastic to know that we were able to make your Accord lease incredibly easy and quick. We look forward to working with you again in the future. Sincerely, The Airport Marina Honda Team
Surpassed customers expectations in every standard! Highly recommend
by Rosy on 10/13/2019What I liked most about my experience at the Airport Marina Honda dealership was the understanding and helpful staff. From beginning to end, Fidel and the rest of the Honda family took care of our needs and provided excellent customer… service!Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Airport Marina Honda Team
Great Service at Airport Marina Honda
by Paola on 10/12/2019I was happy with the kindness given by Lorenzo and giving us the best deal possible.Hi Paola and thanks for the great feedback! We're very happy that Lorenzo was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, The Airport Marina Honda Team
Mostly Harmless
by Matthew on 10/10/2019Most of the staff were pleasant to work with. There was, however, considerable waiting invovled which I believe had to do with computer system issues.Thank you for the great feedback, Matthew! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Airport Marina Honda Team
Thank you for this amazing review, Audrey! We really appreciate your business. Sincerely, The Airport Marina Honda Team
by Airport Marina Honda on 11/05/2019