Lia Volkswagen of Enfield
Customer Reviews of Lia Volkswagen of Enfield
Review type:
Atlas Cross Sport
Big review
by GJR on 04/04/2025Friendly, knowledgeable service.We're glad our service team made your day a little easier by being thoughtful and efficient. Thanks so much for your positive feedback on this experience. We look forward to your next visit with us!
Atlas Cross Sport
by TG on 01/19/2025Devan Petit was great through the whole process. cant say enough about him. Good experience at Lia Volkswagen.TG, thank you for taking a moment to share positive feedback on Devan. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!
It’s all about people
by Fara mahrehmand on 01/15/2025Everyone is very professional and courteousFara, we sincerely appreciate your thoughtful assessment of our dealership team, and we hope you'll think of us the next time you have any automotive or VW needs. Safe travels until we meet again!
Best Volkswagen Dealership
by Jeanie on 11/19/2024Everyone at this location is very helpful, pleasant, and compassionate. If there’s anything you ever need, just ask Devon.Jeanie, we're delighted Devan is someone you can count on for a reliable and supportive dealership experience! Thank you for your awesome feedback. Best wishes for pleasant travels this holiday season!
A+
by Jonathon Jasak on 10/10/2024Tony was great and very knowledgeable.Jonathon, we're thrilled you enjoyed a pleasant and supportive buying experience with Tony, and we appreciate your fantastic feedback. We wish many happy autumn travels to you, from all of us at Lia VW!
Wonderful service!
by M Hurteau on 09/05/2024We worked with Bill Aitchison at Lia VW and we could not be happier with the service. He was kind and friendly and helped in absolutely any way he could. Insurance and financing was handled so painlessly and we are so grateful! Will… definitely be going back to this dealership in the future!Nothing means more to us than your satisfaction, so thank you for your awesome review of Bill! We're pleased Bill did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new car!
My family bought/leased 8 cars from Tony at Lia VW
by Rob Koehler on 08/06/2024updated 08/16/2024My family and I have had the pleasure of working with Tony for over a decade, during which we have leased and bought six cars from him. Each experience has been nothing short of outstanding. Tony's professionalism, knowledge, and genuine… care for his customers set him apart from others in the industry. From our first interaction, Tony has always been informative and helpful, ensuring we understand all our options and feel confident in our decisions. He takes the time to listen to our needs and preferences, guiding us to the perfect vehicle every time. His ability to explain the features and benefits of each car, along with his transparent approach to pricing, makes the entire process smooth and stress-free. What truly stands out about Tony is his consistency. Regardless of whether we were leasing our first car or buying our sixth, Tony's level of dedication and service has never wavered. He treats us like family, and it's clear he genuinely cares about his customers' satisfaction. If you're looking for a reliable, knowledgeable, and personable car salesman, look no further than Tony. He has earned our trust and loyalty, and we highly recommend him to anyone in need of a new vehicle. Thank you, Tony, for making every car purchase a wonderful experience!Rob, we're so happy Tony is someone your family can trust whenever you're looking for something new. Thank you for your awesome review! We wish you many pleasant travels, from everyone here at Lia VW.
Rodney and Matthew went above and beyond
by RadSurfer on 02/29/2024Got it done on a short time frame with zero issues. Super smooth process and great car!Thanks for the 5-star review, RadSurfer! We're delighted our team provided you with all the support and guidance you needed to make this transaction a breeze. Congrats on the new car! We wish you all the best in your upcoming journeys, from everyone at Lia VW!
Have been happy with the service here for a long time.
by Why on 02/21/2024Have been very happy with the service here for a long time. Definitely better than at Belise Ford. They are however also very expensive, so be ready for that. On the other hand it's unlikely that you will have to come back because of the… same problem. Andre Green and the others work hard to make sure things get done right.Thank you for recognizing Andre's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time Andre and the Lia VW team may serve you.
Excellent service
by Meg G on 08/27/2023I came in with a problematic tire. Turned out to be an embedded screw. I was in and out within a half hour. And was charged nothing. Excellent service Jason Farwell!Thank you for sharing your experience with us, Meg! We're so happy Jason handled your problem tire with a sense of urgency, and returned you safely to the road in no time. We wish you the safest of travels until we may be of service to you again!
Fixed up
by Chance on 07/31/2023Car was fixed in an affordable and timely mannerHi, Chance! Thank you for sharing your 5-star review of this service visit. We're glad our team handled your car's needs efficiently, and returned you safely to the road in a timely manner. We hope you'll continue to choose Lia VW for all your automotive needs!
Better than the rest!
by Joy on 07/21/2023They do a great job. Jason Farwell offers good customer service. They kept my wait time to a minimum, performed the 70k mile service, and charged exactly what was expected. I’ve been to other VW dealerships in the area & these guys are… better than the rest.Thanks so much for your fantastic feedback, Joy! We sincerely appreciate your ongoing business, and we're happy Jason has always provided you with exceptional service. We wish you the safest of travels until we may of assistance to you again!
Repeat Customer
by Louis on 06/27/2023Lia Volkswagen has been great to deal with over the last ten years and Keri Kazalis has been with us throughout as we purchased 3 Passat Sedans. She is friendly, professional and always willing to do everything in her power to look after… her customer’s needs. Another great experience for our family and we’ll be back again the next time we need a vehicle!Louis, thank you tremendously for your years of loyalty, and for your thoughtful feedback on Keri, your favorite sales consultant. We're absolutely delighted she continues to make your buying experiences accommodating. We wish you lots of pleasant travels this summer, from all of us at Lia VW!
Really cool VW Jetta sport
by L E Circeo on 06/05/2023I am very pleased with the car and the salesperson, Kyriaki Kazalis. The car is sporty looking and fun to drive. Kyriaki was super helpful and knowledgeable, great to work with.Thanks for the stellar review of Keri and your sporty new Jetta! We're thrilled you're loving it and that you enjoyed a fantastic buying experience with Keri's support. Best wishes for amazing travels in your future, from everyone at Lia VW!
Fantastic Service
by Jazz Conboy on 05/04/2023I worked with Anthony Reynolds and he made the entire process so smooth and easy. It was a great experience and I highly recommend working with himFantastic! Thanks for letting us know how satisfied you were with Anthony's assistance. We're absolutely delighted you enjoyed a seamless experience. We wish you so much happiness on the road that lies ahead, from all of us at Lia VW!
Sensational Service
by Darcy Waldron on 04/25/2023Lia VW has the best service department and the employees are extremely kind and helpful. Jason Farwell is always willing to take the time to answer all of my questions and explain everything step by step. I would definitely recommend this… dealership's service department for all of your VW's repairs and services.Darcy, thanks for sharing your thoughtful feedback about Jason! Your total satisfaction is the reason behind everything we do, so we're glad Jason continues to be a dependable resource for your VW needs. Best wishes for safe travels until we meet again!
Great service with straightforward delivery
by Jim Dorschner on 04/12/2023Since moving to Longmeadow, MA in September 2021 we've relied on Lia to service our two VWs. They have always delivered reliable quality care with no fuss. Service manager Jason Falwell is the best I've experienced in decades of owning VWs.… Thank you.Thanks so much, Jim! We're so pleased Jason has provided you with his very best in care and communication since becoming your service advisor. We look forward to more opportunities to earn your loyalty and thank you for always choosing Lia VW. See you at your next appointment!
Why Go Anywhere Else!!!
by Frances Alvarez on 01/24/2023I love the service at Lia Volkswagen of Enfield, CT! Not only is it a clean and professional/welcoming environment but the staff is top notch and very knowledgeable in what they do. I have been especially impressed with the care and… courtesy of Chris Proctor, Matthew Doyle and William Atchison. As a returning customer, I can claim multiple testimonies of their hard work, consideration and effort in finding me the best deals they could that matched both my budget and my every day needs in a vehicle. They even found me the perfect vehicle during the pandemic and at a time when finding new and used cars on any car lot was almost impossible. I have and will continue to refer this place to any and everyone I know, friends and family alike. You're in good hands with this place and these gentlemen!Frances, thank you for your kind sentiments. It is an honor to know you appreciate and trust our sales team. Nothing means more to us than your complete satisfaction with our efforts to provide a seamless buying experience. Chris, Matthew, and William will certainly be humbled by the recognition you have provided here and we look forward to emulating these positive experiences each time our paths cross again. Thank you for your loyalty to Lia VW!
Love Lia VW!!
by NewJettaOwner on 01/12/2023It was time to replace my 16 year old car. I spoke to salesperson, Keri Kazalis, about my expectations of a newer, used car. And of course we spoke about monthly payments and what I could afford. She listened to me and took all of my… expectations and finances in mind. Within a few hours, I had a newer car! EXTREMELY HAPPY!!! Keri is AWESOME!Hi, NewJettaOwner! Thank you for sharing positive feedback on your dealership visit with Keri. We sincerely appreciate your happiness with the way Keri handled your buying experience and we hope you really enjoy the new car after driving your other one for so long. Best wishes on your upcoming travels in the new year and beyond!
Always reliable
by David on 11/01/2022Service manager Jason Farwell does a great job. He listens, then sets me up. Lia service guys get it done rightThanks so much, David! We sincerely appreciate your business and your thoughtful feedback on Jason and our service team. Providing our guests and their vehicles with pleasant, reliable service is very important to us, so we're pleased Jason made this an exemplary experience for you. Come back and see us again some day. Thank you for choosing Lia Volkswagen!
A pleasant buying experience
by Robert on 10/05/2022I worked with Bill Aitchison recently in purchasing a used vehicle (a Nissan Armada) from VW of Enfield. Bill was extremely helpful in the entire process and I highly recommend working with him for any sales in the future.Robert, thanks so much for your wonderful feedback on Bill and congratulations on the purchase of your new Armada! We are absolutely delighted to know that Bill provided you with an exemplary experience from start to finish. We sincerely appreciate doing business with you. Please give us a call if the Lia team may be of any assistance to you. Until we meet again, drive safe and enjoy the new ride!
Volkswagen Tiguan
Volkswagen Atlas Cross Sport
TG, thank you for taking a moment to share positive feedback on Devan. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day!
by Lia Volkswagen of Enfield on 01/22/2025