Tom Bush Volkswagen
Customer Reviews of Tom Bush Volkswagen
Review type:
Bought my first car here and it was a great experience!
Above and beyond!!!
by Paul Cary on 08/15/2024updated 08/21/2024They are always courteous and make sure they are as concerned about your car and safety as you are.This review means so much to us, Paul! Thank you for choosing Tom Bush Volkswagen.
Bought my first car here and it was a great experience!
by Jimmy S on 07/25/2023I recently had the pleasure of purchasing a Chevy Malibu from Michael Orr at Tom Bush Volkswagen, and I can't express enough how satisfied I am with the entire experience. Michael is hands down the best car salesman I've ever encountered,… and he truly went above and beyond to ensure I drove away with the perfect car. From the moment I stepped onto the dealership lot, Michael greeted me and my sister with a warm smile and a genuine eagerness to help. He was incredibly knowledgeable, answering all of my questions with patience and expertise. I appreciated that he took the time to understand my specific needs and preferences, which ultimately led me to find the ideal car for my lifestyle. Throughout the entire process, Michael was transparent, honest, and never pushy. He gave me the space and time to make my decision, allowing me to feel comfortable without any pressure. It was evident that his main priority was my satisfaction and finding the best fit for me, rather than just making a sale. Michael's professionalism and attention to detail were outstanding. He meticulously guided me through all the paperwork and explained every step of the purchasing process, ensuring I understood everything completely. He made the paperwork, which can often be overwhelming, feel like a breeze. When it came to the test drive, Michael's enthusiasm for the Chevy Malibu was contagious. He highlighted all the amazing features and made sure I felt comfortable behind the wheel. I could tell he had a genuine passion for the cars he sells, which made the experience even more enjoyable. The level of customer service I received from Michael surpassed my expectations. He ended the experience by giving me his number and telling me that he is always just a phone call away if I have any further inquiries. Thanks to Michael, I drove away in a beautiful Chevy Malibu that exceeded my expectations. I am incredibly happy with my purchase, and I owe it all to his expertise and dedication. If you're in the market for a new or used car, I highly recommend seeking out Michael Orr at Tom Bush Volkswagen. You won't find a more friendly, knowledgeable, and accommodating car salesman out there. Thank you, Michael, for making my car-buying experience such a positive and memorable one! Thank you to Joe Jacobson as well for being extremely helpful and easy to talk to! Amazing place with amazing people all around!Jimmy, it's fantastic to know that Michael and Joe provided you with such a memorable experience at Tom Bush Volkswagen. We're glad they were able to assist in finding the perfect Chevy Malibu for your needs. This is exactly the level of support we strive to provide for our clients, so your feedback means a lot to us. Enjoy every mile ahead in the new ride!
As Promised-great service
by Ken M on 05/12/2023Appointment was scheduled and we were greeted by Allen our service adviser as we arrived with a greeting and a smile. Vehicle to service on time and returned to us with service completed and a washed and vacuumed vehicle—nice people that do… what they commit to with a smile and a Thank You for the business. Ken MKen - it was our absolute pleasure to ensure you had a positive experience at Tom Bush Volkswagen! Allen and our team of technicians are dedicated to providing the best service around and we're always happy to give your car a little extra love with a complimentary wash and vacuum. Thanks for doing business with us!
VW praises
by Sheryl A on 05/06/2023My service advisor is a genuine, caring and always professional , responsive and honest. I have had my car going on 10 years and Tom Bush VW service department keeps my vehicle running and in great shape. Allen K. Is the best !!Allen and the rest of our team at Tom Bush Volkswagen appreciate your warm review! We're delighted to hear that our staff continues to deliver genuine care, professionalism, honesty, and responsiveness year after year. Thank you for your loyalty and trust in us, Sheryl!
Some work is best done at the dealership!
by Joe m on 04/07/2023They took care of my concerns and some I didn’t request looking out for my best results well within my budget. Chris kept me informed throughout the process of my repairs and we were on the page.We are glad to hear that Chris and the team provided excellent communication and service support. Thank you for choosing Tom Bush Volkswagen, Joe!
New car
by Catie K on 03/22/2023Great dealership, friendly salesman that are not pushy or overbearing. Wonderful experience overall with purchasing from them. Steve Garcia was great!We are delighted to see that Steve and the team are going above and beyond to wow our valued guests like you, Catie! Thank you so much for supporting Tom Bush Volkswagen and congratulations on your new car!
Great Sales Rep, but for a little extra price!
by High Expectations on 03/02/2023The team of sales representative are very friendly and willing to help your needs. I recommend Danny that I used, he really tried to hit all my requirements or needs. The cars are really quality but expect to have to pay a little more. I… looked at 30 dealerships around Jacksonville and really no one had less concerns on history than this dealership. I am a Tom Bush Mazda repeat customer and also a retired military.Thank you so much for your high-star rating of Tom Bush Volkswagen and for your shoutout to Danny. We truly appreciate your feedback and are grateful for your loyal business. Have a lovely day!
Easy to work with and didn’t make things a hassle
by Max on 09/05/2022Chris was my service advisor for my recent visit. He was amazing, my car was in service for over a week and he was able to get me in a loaner vehicle! 10/10!I would recommend asking for him when getting your car serviced there.We're thrilled that Chris and the Tom Bush Volkswagen team were such a help during your recent service visit, Max! Thank you for your kind review and for trusting us with the job - we hope to see you back again next time! Be well.
100% satisfied
by Regina on 06/25/2022Excellent experience. The purchase process was quick and easy. Communication was great with my sales rep Steve Garcia. He walked me through the process from start to finish. There was never a lapse in communication.Hi Regina - We are thrilled that you had such a positive experience with Steve and the team! Thank you for choosing Tom Bush Volkswagen and for sharing your support on our page. Safe travels in your new vehicle!
Best VW Dealer in the U.S.
by M on 06/03/2022Ask for Don Mooney. Most knowledgeable VW sales person anywhere. Has a passion for the brand and is great to work with before, during, and after the sale. The Sales manager Jim is fantastic as well!Thanks so much for giving Don a shoutout! We're thrilled that both he and Jim made sure that your visit went off without a hitch. It means a great deal that you recommend Tom Bush Volkswagen. Take care!
Great Salesman and Car Buying Experience
by Lois H on 12/02/2020Just purchased a used VW Jetta, however it isn't really used being a 2020 with only 4,000 miles. It was the best experience ever and with the help of Danny P. in sales it was so flawless. No pressure and very knowledgeable about the… products. Gave all the important information about the product and made sure I was completely satisfied with my selection. Can't say enough about this salesman.Thank you for the kind words, Lois! It is wonderful to hear that Danny went above and beyond to assist with your purchase and get you into your new Volkswagen Jetta. Congratulations, and we hope to work with you again at Tom Bush Volkswagen!
Easiest Car Purchase Ever
by Larry H on 12/02/2020Purchased a new car (VW Jetta) after 10 years and can' t express enough gratitude to our salesman; Danny P. I have always disliked the car buying process. Danny was so helpful from beginning to end. I had concerns about the Covid virus… and didn't want to be around a lot of people and he was kind enough to come to my home and deliver the car and process the paperwork. It was a great buying experience.Larry - Thank you for taking the time to share! Customer safety is our top priority here at Tom Bush Volkswagen, and it is fantastic to hear that this was reflected during your time working with us. We appreciate the kind words about Danny and hope you love your new Volkswagen Jetta!
Great Experience
by JaxEddie on 11/29/2020We purchased a used car from here and had great salesmen. Worked with both David and Davis and they were friendly, helpful, and gave us space to make our own decisions. The process was efficient and they had a good selection.Thank you for shopping at Tom Bush Volkswagen and for sharing this feedback. We strive to find the best option for guests and I am glad to hear that David and Davis were accommodating throughout the sales process. On behalf of all of us here, we wish you safe travels!
Lance Tunsill
by Lance Tunsill on 11/23/2019Lance Tunsill best salesman you can find. Honest, friendly and was able to get the deal I was looking for. I have buy two cars at Tom Bush, both times with LT. He is the best.Vintage Bug Repairs
by LaurenGail on 12/04/2018Thank you to the Tom Bush Team for repairing our vintage 78' bug convertible. It is a hard vehicle to find parts for, and local people to work on it. Their team had a few old-school mechanics who knew exactly what they were doing.Excellent Experience
by fast377 on 10/23/2018We recently purchased a new Tiguan and had a great experience. Brett Sanders was our salesman, and he was terrific. He took the time to answer all our questions and help us feel comfortable with our purchase. It was extremely refreshing… to deal with someone who was not pushy. I highly recommend anyone go see him if they are in the market.great customer service
by kmironov on 08/22/2018Had a very good experience with the purchase of our new Jetta, and they made sure that all our questions were answered. Mike Groland worked hard to earn our trust and business, and made a potentially stressful transaction easy and gave us… confidence that we were getting the right car at the right price.Selling a used car
by Casstej on 07/25/2018Robert Hudson, general sales manager at the used car center, is a gem. He was very attentive and fair when we sold them our Volvo. I felt right at home in their offices and my family will always trust Tom Bush with all of our car needs!Awesome Customer Experience
by jwyatt3 on 06/04/2018Steve Garcia took great care of us. We got into the perfect vehicle thanks to his help. The service from the whole team was amazing!! Thanks!!No Hassle sales process is real!
by VWBeetle18 on 05/23/2018I had a very positive experience. Never felt presured or rushed to make a deal. I even walked out of the dealership once when we could not agree to numbers and even then they werent pushy or overly aggressive in trying to get me back.… Smitty did a good job in trying to get a good deal for me and I ended up buying from them. Another thing I like is that they dnt work Sundays. I feel Sundays should be family time and that was another reason I bought from them. I dnt know what car will be my next purchase but if Im considering a VW, Ill definitely go to Tom Bush before any other VW dealership.2018 Tiguan
by axsons90 on 05/12/2018Tom Bush VW treats you like family and will go out of their way to meet your expectations! Im very satisfied with my Tiguan and I will continue to do business with them in the future. Thanks Brett, youre amazing!
Volkswagen Tiguan
Volkswagen Taos
Volkswagen Atlas
Jimmy, it's fantastic to know that Michael and Joe provided you with such a memorable experience at Tom Bush Volkswagen. We're glad they were able to assist in finding the perfect Chevy Malibu for your needs. This is exactly the level of support we strive to provide for our clients, so your feedback means a lot to us. Enjoy every mile ahead in the new ride!
by Tom Bush Volkswagen on 07/26/2023