Customer Reviews of Fletcher Jones Audi
Review type:
Hood dented after oil change
by CM on 02/16/2024My wife brought our 2023 Audi A5 to FJ Audi service for an oil change on 1/26/24. I picked up the car the afternoon of 1/29/24. At the time of the pick up, the service advisor and I sat inside the car trying to reprogram both keys. He did… not ask me to do an inspection of my car and I promptly left shortly after. Once I got home, I noticed there are two dents on the hood which were never there before. I immediately texted my service advisor and sent him pictures of those dents. I brought the car back to FJ at 8:35am the very next morning on 1/30/24. I met with both the SA and the Service Manager, Andrew Rajchel at that time to discuss a path forward. I informed them that the car is meticulous taken care off as the hood has a full XPEL PPF with ceramic coating. In addition, neither my wife or I recall any rocks hitting the hood. As you know, the PPF is designed to protect the surface from gravel/rocks and prevent paint chipping. It would have protected the hood if a rock/gravel would have hit the hood. By the shape of the dents, it appears to me that certain tools may have impacted the hood as both dents are parallel to each other with one having a round impact point. On 2/2/24, Andrew phoned and informed me that the dents were already present when the car was dropped off. A grainy photo was sent to me with 2 spots circled representing the "dents". FJ's photo is inconclusive at best since the car was full of salt and the picture quality is grainy. Anyone could have circled any of the spots on the car and claim it is a dent since they all looked the same. I was advised to file an insurance claim to get it fixed. I emailed the General Manager of Fletcher Jones, Dan Flood on 2/2/24 informing him of this situation and he replied on 2/5/24 stating that he "apologizes for the issues you are having but we will not be paying to repair any damages on the hood." I have taken the vehicle to 2 auto body shops and a Paintless Dent Repair (PDR) person and all three indicated that it is not possible a kicked up rock could have caused the dents. The shape of the dents were from some sort of heavy impact which caused damage to the hood. My car went to FJ Audi for a simple oil change and came out with 2 ugly dents on the hood. FJ did not take any responsibility whatsoever. I will never bring my business to FJ Audi ever again as I have informed the General Manager. They have lost me a customer for life.Pleasant experience
by Jeffrey on 03/28/2022Stephen Donohoe made our purchase experience easy and pleasant. He listened to all our needs and was able to put together a deal that was exactly what we wanted. The management team presented a reasonable trade-in offer and the paperwork… process for the sale and financing efficient and fast.Best Audi Dealer in USA
by Daniel Moore on 03/23/2022on March 15, I purchased a 2022 Audi RS Etron GT from Fletcher Jones Audi in Chicago. I worked with Jack Broder and was outstanding explaining and detailing all the features in the all new Audi EV. Everything was perfect from start to… finish.Hi Daniel! Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and gratitude towards Jack and we will be sure to pass it along! We look forward to welcoming you back soon! Take care, Your friends and family at Fletcher Jones Audi
Great service
by Cameron on 03/22/2022Wonderful people with great serviceHi Cameron, Thank you so much for your kind words! We truly appreciate your business and look forward to welcoming you back soon! Take care, Your friends and family at Fletcher Jones Audi
Audi Lease buyout
by Jay Farrell on 02/17/2022updated 02/23/2022Great team.Hello Jay! Thank you for your kind compliments! We hope to welcome you back soon! Take care, Your friends and family at Fletcher Jones Audi
Great Experience!
by Andy on 02/04/2022Karen H. is a great sales team member. She helped me with my vehicle issues in a very quick and efficient manner and got me into a new lease at a great rate and for a great car. Highly recommend.Hi Andy, Thank you for sharing your feedback with us. We truly appreciate your business and we are so pleased to hear about the excellent service that Karen has provided you. We look forward to welcoming you back during your next visit! Take care, Your friends and family at Fletcher Jones Audi
Great Sales Person
by Sam Robinson on 01/29/2022From the moment we encountered Matthew our experience was great! My wife and I stopped by Audi after leaving Land Rover. We did not have an appointment and Matthew just happened to be at the reception desk before leaving for lunch. Once he… heard that we were interested in the A8, he said I will help them because he was one of two people who really knew that car. We walked around looked at a few and then I said we need to test drive. Matthew said ok and we drove the the car off the showroom floor. During the test drive Matthew really demonstrated his expertise regarding the A8! After driving and experiencing the power and luxury of the A8L, I was sold. A8 is the perfect executive car. It combines all the convenience the a c-level ride and the muscle of a sports car.Hello Sam! Congratulations on your new A8! We are truly pleased to hear about the wonderful purchase experience that Matthew has provided you. Thank you for sharing your feedback with us, we wish you the best memories with your new car. Please don't hesitate to contact us should you have any questions or concerns! Take care, Your friends and family at Fletcher Jones Audi
Audi Q5 e
by Philip Osenton on 01/28/2022Exceptional experience with Audi Fletcher Jones, thank you to Channing Greene for the wonderful service and for going above and beyond. Happy to finally be running on electric and having an amazing 2022 Audi Q5 e plug in hybrid for the… remainder of the Winter, 6 inches of snow here in Chicago !Hi Philip! Congratulations on your new Q5 e! We truly appreciate your business and feedback. We are so pleased to hear about the exceptional experience that Channing has provided you and we will be sure to pass along the kind compliments. Thank you for choosing Fletcher Jones, we wish you many miles of enjoyment with your new car! Take care, Your friends and family at Fletcher Jones Audi
Amazing experience at Fletcher Jones
by Zak on 12/26/2021As a first time car buyer, we had low expectations of the sales process in getting a new car, especially in the current market with all the issues related to the supply chain. The team at Fletcher Jones, with Channing as the main contact,… were both friendly and professional in helping us in our journey. We are pleased with our experience and our beautiful E-tron and would recommend all people looking for a luxury electric car to go this route.Hello Zak! Congratulations on your new E-Tron! Thank your for taking the time to share your feedback with us. We cannot be more pleased to hear about your recent visit with Channing and we will be sure to pass along the kind compliments! Thank you again for your business and your recommendations. Please don't hesitate to contact us should you have any questions or concerns! Best, Your friends and family at Fletcher Jones Audi
Good
by Ann Turner on 12/14/2021Andrew was thorough and nice to work with. Thank you.Hi Ann, Thank you for taking the time to share your experience with us! We are thrilled to hear that Andrew has provided you with excellent service; we will be sure to pass along the kind compliments! We look forward to seeing you again during your next service interval. Take care, Your friends and family at Fletcher Jones Audi
MMI and Axel Service
by Phil Moeller on 11/28/2021After spending thousands of dollars over 8 service visits and failed repairs of the MMI and axle at Audi Westmont I decided to change service dealers. Fletcher Jones was able to find the problems and fix both for me on the first visit.… Thank you Fletcher Jones!Hi Phil, Thank you so much for sharing your experience and leaving us a 5-star review. We truly appreciate your business and we welcome you back should you have questions or concerns regarding your Audi! Take care, Your friends and family at Fletcher Jones Audi
Satisfied Customer
by Patricia on 11/28/2021The services and service person, per usual, were terrific! They are always courteous, professional, and competent.Hi Patricia, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about your positive and accommodating service you had is wonderful to read of. We truly consider our guests family and thrilled to know the kind manner the service team attended to you with. Thank you for your business and the opportunity to serve you! All the best, Your friends and family at Fletcher Jones Audi
Excellent experience
by Duke on 11/26/2021Another overall great experience at FJ Audi. Follow up was excellent as usual.Hi Duke! Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know of the excellent service you received from our team. All of us at Fletcher Jones Audi look forward to welcoming you back for all of your Audi needs. Take care, Your friends and family at Fletcher Jones Audi
Service
by Fatima on 11/22/2021Thank you to the entire Audi team. S/o to Jared. He was very attentive, informative & super helpful!Hello Fatima! Thank you for choosing Fletcher Jones Audi for your service needs! We are pleased to have provided you with an attentive and informative visit. We will definitely be passing on the compliments to Jared as well. We look forward to serving you again at your next scheduled service interval! Take care, Your friends and family at Fletcher Jones Audi
Always good
by Dorothy Wolff on 11/20/2021I always have a great experience at Fletcher Jones. I feel secure that I am driving away with a safe car.Hi Dorothy! We truly appreciate your kind words! It is amazing to know how secure you feel with your new vehicle. Thank you for sharing your experience with all of us here at Fletcher Jones Audi. We are grateful to have earned your business and we look forward to working with you for many years to come and are here to help should you need us. All the best, Your friends and family at Fletcher Jones Audi
Purchase A5
by Skip Robertson on 11/19/2021Great experience at Fletcher Jones with sales rep Karen. She was knowledgeable, friendly and no high pressure. Fair price for the car we bought and also my trade in.Hi Skip! Thank you for taking the time to leave us such a wonderful 5-star review. We could not be more pleased to hear about your recent visit and your great experience with Karen. We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Audi needs! Take care, Your friends and family at Fletcher Jones Audi
Fairly efficient
by JFChicago on 11/19/2021I appreciated the comprehensive nature of the 20K assessment and recommended work. The initial estimate was rather confusing, but in the end the charges seemed reasonable. The work took longer than I would have expected (i.e., I expected… to be able to get the car back within a single day).Oil change and inspection
by Jim on 11/18/2021Excellent timely service as alwaysHello Jim! Thank you for taking the time to leave us a wonderful 5-star review. We are so pleased to hear about recent service visit. Thank you for continuing to choose Fletcher Jones Audi for your service needs, we look forward to seeing you next time! Best wishes, Your friends and family at Fletcher Jones Audi
Car service
by Saud on 11/15/2021Very professionals and Excellent service ! After service car driving like new The teams are very professionals and helpful Thank you!Hello Saud, Thank you for your business & the 5 star rating! The team at Fletcher Jones Audi would like to welcome you to our family and appreciate the opportunity to earn your business. We look forward to serving you again at your next scheduled maintenance interval. Take care, Your friends and family at Fletcher Jones Audi
Helpful, patient, and professional
by Grace Palacio on 11/13/2021Tony was so helpful and great to work with! As I stated in the title, he was patient, personable, and maintained the utmost professsionalism throughout!Hi Grace, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about Tony show our dedication in providing world-class Audi Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with us! Best, Kimberlee Camargo Reputation and Brand Ambassador
Efficient, friendly, and simple purchase experience
by Mike Ferguson on 11/09/2021The purchase process was simple and efficient. The communication with the sales team after making an inquiry online was timely and direct. The negotiation regarding terms of the purchase were transparent.Hi Mike! Thank you so much for taking the time to leave us such a wonderful review. Our team was thrilled to read that we were able to provide you with such a positive purchase experience by being communicative and transparent! We are truly grateful for the opportunity to serve you and we look forward to doing so for many years to come. Take care, Your friends and family at Fletcher Jones Audi
- Complimentary Coffee
- Television
- Customer Lounge Area
Hi Jeffrey! We are so pleased to hear about your recent visit with Stephen! Thank you for taking the time to acknowledge the excellent experience he has provided you. Please don't hesitate to contact us should you have any questions or concerns! Take care, Your friends and family at Fletcher Jones Audi
by Fletcher Jones Audi on 03/31/2022