Libertyville Chevrolet
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Customer Reviews of Libertyville Chevrolet
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Danylo the Man
by Quon on 04/10/2025
Danylo and the whole crew at Libertyville Chevy made my journey to buying my first car go very smooth. Danylo was very professional and personable. We spoke about many things outside of just buying a car. He made it easy for me to be… comfortable in whatever my choice was going to do. The entire team was very encouraging and helping during the process to ensure I understood everything and was taken care of.
55 reviews
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Danylo the Man
by Quon on 04/10/2025Danylo and the whole crew at Libertyville Chevy made my journey to buying my first car go very smooth. Danylo was very professional and personable. We spoke about many things outside of just buying a car. He made it easy for me to be… comfortable in whatever my choice was going to do. The entire team was very encouraging and helping during the process to ensure I understood everything and was taken care of.Great Team Going Above and Beyond!
by Mike Miller on 04/02/2025Sergio was the salesman who greeted me when I needed to buy a new car. I was in a crunch and needed to leave the dealership that day with a car. Sergio was attentive and welcoming. He listened to my questions and concerns. They all stayed… after hours while I finished up with the insurance and financing to make sure I was taken care of. Very smooth experience!ILLEGAL TITLE JUMPING
by Brandi on 10/08/2024DO NOT BUY A CAR HERE!!! We purchased a 2019 Camaro from Libertyville Chevrolet in April 2024, paid cash by wire transfer from our bank and had it shipped to me at my cost. The car was great; however, we STILL have not received the title!… We cannot drive the car or resell it and the dealership is doing nothing to help us! We have spoken to the GM Joe Segreti who says they are working on it. I have called and spoken to someone every month since our drive out plate came close to expiring (5 months), still nothing. They say they sold the car without having the title in hand and now are struggling to get the original owners ID to claim the title. We have now gone to the Illinois Secretary of State Police for assistance. Hopefully we get a title and nobody else gets taken for a ride like we have. It has been nothing but stress.Did not go the little extra mile :(
by Steve W on 03/07/2023March 4th I purchased a pre-driven GMC Terrain , first off I am happy with the vehicle, However the closing of the sale and leaving is what left a bad taste. This was our second vehicle purchased from Libertyville Chevy and sales was… pleasant. However, when finding out that there was only one key for this vehicle I asked if Libertyville Chevy could make a second key, and act that would have absolutely shown that they put the customer first rather then just being about the $$. However, they refused and told me to come back and pay the 200 + to have a second key made. Even though we purchased the GMC, I left there not feeling good about the purchase and how we were treated over a key that would be nothing for them to replace. I would have been more excited over the purchase if they had just gone that extra little bit , instead, it felt like it was just about taking my money. I am not sure if we will be back again for another vehicle after all that as well as our sales rep moving out of the Sales dept. I would have liked to have given this review more stars, but as trivial as making a new key was, it just left a not Happy experience as well as a couple of instances we were not told the truth . Sorry Libertyville Chevy, This time around you made the sale and got our $$ but failed overall .Marvin Uribe is an Angel in disguise.
by Anonymous on 02/01/2023I went to the dealership with very low hopes on finding something I’d like, I was in the market for a new car but knowing the state of the car market at the moment I didn’t have any hopes. Marvin approached me and was very profesional and… most importantly listened to what I wanted and worked with me to get me in a vehicle at my preferred monthly payments. I can’t believe how easy he made the whole process!Don’t buy from this dealer
by Don Miller on 01/30/2023I went in to purchase a newer car and trade in my old one. All seemed fine until they started needing documents. I emailed them as they requested and they said we never got them. So I had to drive back and forth (at least 60 miles… total). Then the finance. They wanted me to pay over $700 per month for 2021 Malibu. Couldn’t afford it. Then they pushed me into a loan for a 2017 Malibu at 29% interest @ $550 per month. Add the gap and warranty the payment is $654. Well now the car is repossessed and I lost my old car, my new car and when I wanted to cancel the gap and warranty I was told no. Such an awful experience and I DO NOT RECOMMEND THIS DEALERGary Collins is a rock star
by Chris Fogle on 01/14/2023They listen to what you want. I needed no nonsense and Gary Collins delivered. He’s been around the block and I highly recommend. Juan Ortiz in Finance made the paperwork process easy and fastGreat experience!
by Susan L on 01/08/2023From the moment I drove into the dealership, I was treated with respect and felt like they were taking excellent care of me. They were extremely patient with me and walked me through the entire process with great care. I have made… subsequent visits and have continued to walk out with that same feeling. I am so very happy I purchased my car from Libertyville Chevrolet and would highly recommend them. Ask for Lupe or Jordan!Marvin’s Magic
by Andres Cruz on 10/06/2022Working with Marvin Uribe was a fantastic experience. He listened thoroughly to what I was looking for in a new car within my needs and budget. I was able to establish a good relationship right at the beginning of our conversation. He let… my family and I test drive the cars I was interested in. Most importantly, we can to an final agreement that on price that worked well within my budget and expectations. I highly recommend people to go with him when looking to either buy or lease a car. I already have some family members lined up to also work with him in the near future.Shady dealer - stay away
by NP on 03/07/2022Libertyville Chevrolet engages in deceitful and dishonest sales tactics including falsely stating prices in advertisements, falsely claiming to beat any competitive offer, and claiming to offer free incentives that are not free. These… tactics fly in the face of the doctrine of good faith and fair dealing and instill a sense of distrust. We contacted Libertyville Chevrolet about a vehicle we saw on their website – Stock No. T29060, VIN: 2GNAXWEVXN6104654 We previously found and put a deposit down on a nearly identical but slightly better equipped vehicle at another reputable and reliable dealer. Their MSRP and their actual selling price was $37,790 with an out the door price of $40,661 including sales tax. The only issue - there was a 2-to-3-week delivery timeframe. After more than 10 phone and email exchanges we decided to go with the vehicle at Libertyville Chevrolet because their vehicle was on the lot already. When finalizing the pricing we were informed there would be a “Market Adjustment” which was nearly $6,000 over THEIR advertised price. Despite their empty rhetoric, Libertyville Chevrolet refused to honor the competitive price even though we offered to show them the VIN No. and dealer invoice from their competitor. We purchased the vehicle from the reputable dealer WITH NO B.S. “Market Adjustment” and a confirmed delivery date of March 8. GM’s MSRP includes healthy profit margins for their dealers. The so-called market adjustment is just a way for Libertyville Chevrolet and other unscrupulous dealers to fleece their customers. Their advertised pricing is just a ploy to get victims in the door. Save your self a headache and a ton of money by going elsewhere!Service did not fix the car but charged me
by Mike123 on 01/04/2022I brought my 2011 Malibu in for 3 issues on Dec 21st 2021 (radio, temp gauge and seat belt alarm going off even though the belt is buckled). I told Art Zvagelski the service advisor I did not want to spend a lot on the car since it had… 155,000 miles on it. He advised it would be a $180 diagnosis and then the repairs if I choose to perform them. Once he called he told me $601 for the radio, $731 for the instrument cluster and $350 for the seat belt alarm. I told him to only fix the seat belt alarm since it was a safety issue. The total charge was $475.99 for the seat belt and diagnosis. My son picked up the car and when he got it home we saw that the seat belt alarm was still randomly going off. I called Art and he said to bring it back. I brought it back on Dec 27th 2021, Art was out that day. I explained the situation to Mike Tortorello and he said a tech would look it over. I received a call later that day saying they found another problem (seat belt buckle replaced) at a cost of $287.00. I told them NOT to fix anything and I would take this up with Art when he returns. I called the next day and Art did not return my call. I called again and finally got Art on the phone and explained the situation and told him he either needed to fix the problem at no cost or return my money since he never fixed the problem it was brought in for. He said he would have to talk to his boss Andy who was out with Covid. I asked when he would call back, he told me Tuesday 1/4/21. He did not call so on 1/4/21 so I called him but he again avoided my call and never returned the message I left. I spoke with Andy (Art's boos) at 12PM on 1/4/21 and he said he would talk with Art and get back to me shortly. He never called back and when I attempted to call both Art and Andy they put me into a nondescript extension for leaving messages. Neither returned my call. At this point they simply need to return my money, $475.99, they have lost all trust.New Equinox
by Jeffrey on 07/26/2021Overall experience was very positive in spite of the fact that inventory is scarce throughout the country!Great Customer service
by Great Service Ask for Drew on 11/29/2019Drew Sims was extremely helpful& had great customer service. He helped find a good deal for purchasing my vehicle. I would definitely recommend him as a salesman.Tire replacement
by roadcaptim on 03/01/2019Had a tire failure due to something in the road. Tire was replaced at the dealership with competitive prices.Very Good
by B Holtzinger on 01/18/2019updated 01/25/2019Polite and efficientservice visit
by B Holtzinger on 12/31/2018updated 01/07/2019Fast serviceWe appreciate your time to share us this review. I am pleased that our team was able to provide you a quick service experience. Thank you and please don't hesitate to contact us if you have any questions or concerns about your car. Sincerely, Gary Zolotarez, General Manager, garyz@libchevy.com
Oil Change/Tire Rotation
by S Jefferson on 01/06/2019I received a scheduled oil change, tire rotation, and wiper blade replacement. The service was very friendly, informative, and extremely quick. I was in a hurry anyways since we were preparing for the upcoming holiday, and it was unexpected… at how quickly everything was completed. The appt ended with a thorough review of what will need serviced at my next scheduled oil change- which I really appreciated because there will likely not be any repair surprises.Thank you for taking time out of your day to let us know how we are doing. We are committed to providing excellent service and I'm proud to hear that this was received during your visit. We look forward to working with you again. Sincerely, Gary Zolotarez, General Manager, garyz@libchevy.com
Disappointed
by Mikail60 on 03/28/2018Made an online app't at about 3;10 pm to see a particular vehicle.. Rcvd a call @ 3:22 confirming my app't to see the particular carat 7:00 and to check in with the VIP mgr when I arrived. Also rcvd a confirming text @ 3:27. Showed up for… my app't at about 7:20 and was told that the car had been sold and was shown other comparable cars. Shame on me for not calling to check to see if the car was still on the lot before I left to keep my app't? If they spent the time to make sure I was coming, could they have contacted/texted me to say that they had sold the car I was expecting to see? I'd still like to meet the VIP mgr. While courteous, I don't think the treatment was "VIP".Thank you for reaching out to us, your concerns are taken very seriously. We know our customers’ time is valuable and we’ll take this as an area where we can improve moving forward. Sincerely, Gary Zolotarez, General Manager, garyz@libchevy.com
Wow. A terrible experience
by Mikey1980 on 03/10/2018This dealership is hysterical. It’s like watching a tv show where you know the guy who is buying is getting bent over. During the test drive I spoke with the sales guy Keith about the bad reviews. Apparently they were spot on. The trade in… value of my 10 year old f150 with less than 95,000 miles came back at 1/4 of the price another very reputable dealership gave me the week before. And Libertyville Chevy tacked on a $3000 fee for a lifetime of car washes. The reviews I read prior to going here were spot on. What a shady place. They should have a tv show.Thank you for taking the time to share your recent experience at Libertyville Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression that you received from our dealership is unacceptable. We would sincerely appreciate the opportunity to amend the situation, so please don't hesitate to contact me directly. Sincerely, Gary Zolotarez, General Manager, garyz@libchevy.com
Crazy fees, rude management
by Canch0519 on 11/21/2017We had a GREAT experience with Spero. He created a great relationship w/us immediately, was kind & respectful. Then the price of the car that was listed at $8888 came out to over $15,000! Minus tax, they jacked up the price by ~$6200… w/fees. If I wanted to spend $15k on a car I would buy new. Insanity. They wouldn’t take my max price, so the manager came over and asks,”is it the salesman or the price of the car?” I was absolutely APPALLED. After I said, “What?! No! He’s sweet as pie!” the manager said he was kidding. Pffft he was looking for someone to place the blame on. How shameful. Then the manager was extremely condescending & rude to my father. My dad wasn’t having any of it & neither was I. We left. The salesman called/texted & apologized for the manager & offered us below our deal. It would take a lot more than that to make me walk in that place again. And I still think Spero deserves an apology.Beware!
by Inga1234 on 11/15/2017Terrible experience! The most unfriendly and arrogant dealership I have ever been to. Usually you get little overwhelmed by the attention when you come to the auto dealership. Not here. If you don't ask for help, you can be wondering… around for hours before anyone stops by. I was coming from 50 mi away to buy a used car. I called before and sales person said the price I see on internet is not the real one and it will be car prep and other fees added to it. Those fees were 30% of the car price! After talking to Ivan who was introduced to me as a used car sales manager, I decided to come that long way because he promised to take those fees off for me and sell it for the internet price. Guess what? I come and the price rises by almost $7000!!! The list of ridiculous 7 or 8 extra fees were added to the internet price. I asked to see Ivan and I was told he is not a manager and is not authorized to see customers at all! Who is he and why was he authorized to negotiate the price over the phone after all? He also promised me $250 gas card just for coming. Guess what? Did not happened either. The manager who finally came to see me asked if I got an written offer from them before coming. Beware! Next time they might ask for a notarized one. I am not kidding. The car was not prepared for the test drive even if we called 90 min before the scheduled time. We had to wait and wait and wait. the two salespersons I talked on the phone before coming never became available so I was assigned another sales p.erson I eventually ended up buying the car for price higher than their internet offer (after spending hours of re-negotiation of the same deal that was done over the phone just two hours before) mostly because I felt bad about driving 50mi and spending all this time. They do not value their customers (maybe just the ones buying used cars), they don't respect your time . The only person that I am thankful is the older sales person, gentleman who was bouncing between me and the manager 200 times helping to get the best deal for me. After the deal was done they offered me to come 50mi the next day so they can drill 2 holes in the bumper for a license plate frame! Do you really need a service people to do that???!!! The sales manager never came back to thank for business or anything. I was not appreciated here. The place needs a new management to make changes in their customer service. I never felt so bad before and this was not my first time buying a car. Last time in this place for sure.
About our dealership
Thank you for your review. We are happy to hear everything went well for you. Sincerely, Gary Zolotarez, General Manager, garyz@libchevy.com
by dealerreply on 01/31/2019