Castle Chevrolet
Today 9:00 AM - 7:00 PM
Customer Reviews of Castle Chevrolet
Review type:
My 2023 Corvette stingray
by Corvette MD on 06/01/2023
The order taking in delivery was as promised. Instructions about the car were given in fact twice. All questions were answered and I feel comfortable that in the future if I have further questions, they also will be answered. My car drives… like a dream in the ordering process was easy without any mistakes. Dr. B.
63 reviews
Sort by:
Battery Replacement
by TeeRob1 on 12/15/2024updated 12/24/2024At first there was a misunderstanding with replacing my battery in the service department, but I spoke with a manager and they resolved the problem. Everything was taken care of and was very satisfied with the outcome!My 2023 Corvette stingray
by Corvette MD on 06/01/2023The order taking in delivery was as promised. Instructions about the car were given in fact twice. All questions were answered and I feel comfortable that in the future if I have further questions, they also will be answered. My car drives… like a dream in the ordering process was easy without any mistakes. Dr. B.We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day! Please contact GM Mike Castagnino at (630)279-5200 ext. 1127.
Emergency Repair
by Sophie s on 05/01/2021I was running errands and Castle was to be my last stop. I was going in to check on my extended warranty and to schedule 100K service. But my car decided it wasn't going anywhere. Got towed in and talked to Tony about what appeared to be my… problem and to have it fixed. Outside of cost, great repair service.Worst experience ever
by Joe Romano on 03/10/2021My complaint is mainly with the way I was treated by the General Manager Michael Castagnino. I went in to discuss my situation with him. He was civil at first, but then became aggressive. I had previously discussed my problem with a friend… who also works for Chevrolet and he was sure that most dealers will accommodate their customers with the return option in these types of situations. When I tried calling my friend from the Castle store, Mr. Castagnino started yelling to everyone in the store saying that I was lying and trying to buy a different car. He tried to embarrass and demean me. This was unacceptable and at one point he became aggressive telling me that I would be arrested for fraud if I tried to back out of the deal. I have since filed complaints with Chevrolet and will keep going until someone can explain how that kind of customer service is acceptable. I might expect to be treated this way by an independent dealership, but not the front line of Chevrolet. I would've tried to build a good relationship with that dealership if it wasn't for Michael Castagnino's indifference and lack of respect to the customer. Chevrolet should be held accountable for their dealerships. Their hands off attitude when it comes to how their dealerships are run is sad for our country. So much for Chevy being an American icon and being respected as part of American culture.Deceptive Sales
by Anamda on 01/21/2021I was so disappointed when after a few days of communications over the phone and email, when I finally got out there to pay for the car, they changed the price. They said I took too much time. 3 days is a lot of time apparently for this… dealership. Or maybe it was the fact they knew I was in and couldn't back out. Well guess what, I backed out. They told me to go down the road to the "other" dealer if I wasn't satisfied with the price. I did, they were the same price, I'd rather buy from honest people than those who deceive you and can't keep your word. They don't deserve my business. (the raise in price was $1500 for no reason other than market fluctuation)I experienced the dealer price bait and switch
by TA on 11/14/2020Castle Chevrolet used bait and switch to get me in the door. I used TrueCar to get an online price quote, a dealer rep called me and said I could come in to get the price. After arriving. I was told price quote was not valid. This was my… experience, just want everyone to be aware of Castle Chevrolet tactics. Also check the reviews at BBB also check yelpThe absolute best experience
by Noah on 06/18/2020Got a new Silverado at the right price with a great deal on my trade-in. This is the second car I've bought from Caste and can't recommend them enough! Mike P. and Damien are the best and will do what it takes to make you happy!Very satisfied
by Jeanine on 12/10/2019Purchased a used vehicle here. Luke Waldschmidt and Jackie Pierce were very helpful in getting me the car with the features that I wanted at a great price! My questioned were answered, not rushed, but still was in and out quickly which I… appreciated.Sleazy and Irresponsible
by NeeS on 12/06/2019Buying my car at Castle Chevrolet in Villa Park is the single worst car-related experience I've ever had. From sleazy salesman antics to neglect and general incompetence, every aspect of this place is beyond unacceptable. Worked with… Ulyses G. I got there at 2PM and didn't leave until 9PM. And in the mean time, Ulyses used every sleazy tactic he could. I took two 5-minute test drives and then he said no more test drives because "We're busy and other customers are coming in." There were no other customers and no one came afterward. The cars I tested out were not very clean, some even having obvious food stains on the buttons. They only were willing to actually clean them if I was willing to buy them. Ulyses then rushed me through the process and said there wasn't any time to get the car inspected. He said they had already inspected the car and that should be enough. When 4:30PM rolled around, he said, "The banks close at 5PM so we better hurry up." When discussing the price, I brought up a few references like Kelly Blue Book and showed that the Castle price was over $2000 more than average. They said they don't accept Kelly Blue Book as a price reference and refused to lower the price. Even after pointing out serious paint defects, including several that were deeper and had begun to rust, they refused to budge on their price. "Other used cars are like that too." they said. I also mentioned that I hadn't been able to get the car inspected and they didn't seem to care. After finally coming to an agreement, Castle Chevrolet started on the paperwork to title the car for Ohio since I had just moved to Illinois and didn't have a permanent Illinois address or Illinois license. It took took several hours for them to do the paperwork (or, as it turns out, not do it). I didn't leave the dealership until about 9PM, but we were a long way from completing anything. I came back several weeks later to get some work done on the car, which they only did half and forgot the rest. That's when I found out they hadn't even registered my car. Now I have one week left to register my car until I risk getting fined. All because of Castle Chevrolet's negligence. And they're just leaving it to me to figure out the rest for them. I will never go back to Castle Chevrolet. Buyers beware. Edit: Got a call about this review but not about the actual issues. No apology given, just "I'll speak to you briefly." When I called back, I got put on hold for 30 minutes, given the run around, then never got to speak to anyone.Helpful service rep.
by Labmadness on 03/08/2016Hillary is great. She really goes the extra mile for the customer.Bait and Switch Advertising - Consumer Fraud
by DavidKam on 02/18/2016Our company found a truck on their website that we wanted to buy. The truck was being advertised on their site, Auto Trader and Cars.com. When I called they wanted $2000 more than the advertised price. They said they could sell that… particular truck to me, but it would cost more or they could show me other vehicles. Buyer beware this is consumer fraud!Great service.
by runawaynow1 on 10/21/2015The service here really is unbeatable. I worked with Manny and he was helpful throughout and even after the sale. The really bring you into the Castle community when you buy from them. Recommend to anyone.Great Customer service, No pressure sales
by Jim_Laurie on 10/05/2015We did our research looking for new card on the Castle Website and narrowed it down to three, the Cruze, Malibu & Trax. We visited Castle and spoke with Manny Reyes is Sales, who was very patient with us as we went over models, colors and… options. We did our test drives and decided on the 2015 Malibu as to replace our 15 year old 2000 Malibu. The Malibu was higher in price then we expected buy the Sales Manager, Ivan Vujovic worked with us to get a price to meet our budget. We have already recommended Castle Chevy to our Friends and Family.Waste of time
by Bartels1304 on 10/31/2014So I read the other reviews and thought this was a reputable dealership. So I attempted to do business here. Supposedly Had a deal done and was supposed to go and sign papers then to find out that the deal had never been done nothing was… ready. I was not even approved for the loan. I was told by Mike Gonzalez the guy handling the deal everything was in the business office and ready to go just bring in the $3800. He said he would call me back with the exact amount needed for taxes and first payment.. Long Story short never heard back from him that night but I called before I drove out there and talked to several people before I received the answer of you are not approved for the truck. Then the Sales Manager said there's nothing I can do for you. He did say Sorry but had no reasons or didn't know anything about the deal or what had transpired during the day. Save yourself the time and effort and goto a dealership that wants your business and has customer service. Also I would make sure if your buying used from here you get your mechanic to perform an inspection glad I did but thats another story.Great place!
by bekins2 on 10/07/2010Bought 2 cars from them a 2005 Buick with a [violative content deleted] salesman(not a bad guy just stupid)2nd car was a 2008 with Joe as my salesman.Great experiance tho i must admit you had with them,but i had ommy there lol im 55 but its… true.Ziv the warranty guy was awesome! Now the service dept. A1+ Joy is my service person and she is the best! Had the Buick in a few times and wwas always taken care of by Joy! Now waiting for a part for the Caddy.I would and have recomended Castle to everyboby,but u have to do your homework and deal with them.I read a real bad review from someone here.I feel for the guy but i was never treated like that.Castle Rocks!
by mrmpb on 10/02/2010We recently purchased a 2011 Travese LT and couldn't be happier. Danny, my sales guy and the rest of the team that worked with us were awsome! The whole process was a friendly and relaxed experience that did not take all day. They answered… all my questions and best of all, I got a good deal! No Haggling No Problems. If your in the marked for a Chevy check out Castle!Great Customer Service
by mztot on 06/11/2010Rosa and Tim are a great team! They worked very hard to get the deal that WE wanted. They made us feel comfortable and listened to as well as adhered to our concerns. I'm more than willing to recommend Rosa as a salesperson and Tim as the… finance manager to anyone! Excellent service with a smile and no strings attached. Thanks Rosa and Tim we love our new Traverse! LatonyaGreat service
by marissa5 on 06/02/2010Rosa Maritinez was the salesperson who helped me purchase my Ford Fusion. Rosa was very professional and very helpful. She explained everything in detail and assisted in getting affordable payments that I was happy with and that was… within my budget. I believe she went above and beyond what her position entails. I also appreciated her follow up call to see how everything was going with my new vehicle. Overall Rosa at Castle is one of the best salesperson that I have ever met.VERY GOOD DEAL!!!
by royreyes12 on 05/17/2010I was very happy with this place. I did my homework, and went in with the car and the price. The car was there, and it was in better shape than i expected. They then worked with me to get me a great deal.great car and great place to buy - Steve clinched the deal
by carolk100 on 05/15/2010We bought an Equinox a couple of months ago and just got back from a couple of weeks vacation. We continually talked about the vehicle and how happy we are with it. We credit our find to Steve. We came in about a month before… purchasing since we needed to make sure of some personal issues. Steve followed up but did not make a pest of himself. We finally gave him the info on what we wanted. The day we came in we walked away with the new Equinox. Everything we were looking for. This was a big deal since we were buying this car after 21 years and 7 leases from GM. thanks to Steve and everyone for making this a memorable purchase. carolk
Chevrolet Silverado 1500
Chevrolet Blazer
Honda Civic
Land Rover Range Rover Sport
About our dealership
We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day! Please contact GM Mike Castagnino at (630)279-5200 ext. 1127.
by Abbott Carter on 06/05/2023