Mel Hambelton Ford
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Customer Reviews of Mel Hambelton Ford
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39 sales reviews
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Robert is your man!
by Rebecca H on 01/05/2020Robert Kinney is amazing and the only car dealer we will ever use.! He takes care of us and treats us fairly. NEVER pushy and will always straight with us. If you are looking for a one of a kind experience and to be treated like family.… Robert is your man!Best dealership EVER!
by Matthew H on 01/05/2020Best dealership ever! I've shopped a few other dealerships and bought from one other one because of the "deal" they had on the vehicle. It turned out to be a total junker. I've purchased multi vehicles from Robert Kinney The Redneck Guy… [contact info removed] over that past 10 years. He isn't pushy and listens to what you want and need. He always treats you like family.Robert Kinney is the man
by GCirkel on 06/07/2017Been working with Robert for years and will always go back to him when I'm the market for a car. He'll go the extra mile too find what you want and not try to sell you something just because that's what they have on the lot. He's an awesome… guy and with the resources of Mel Hambelton you're sure to leave a happy person.!!Good to great
by C_T_LEE on 04/06/2017Overall the experience was a good experience buy our 2014 Ford Flex. I would and will recommend Mel Hambelton to friends. I will counsel them to look past a certain sales manager. My salesperson Micheal, was great; his mentor Robert… Kinney was great as well. Finance was a breeze thanks to Zack. I don't remember the name of the red headed sales manager with the abrupt, bad attitude....but to him I will say, "Leave the attitude at the door, remember your customers are not a number. To answer your question, 'What's the problem?' The problem is your attitude. I realize that sales can be stressful but buying is also stressful. There is definitely room to grow. The original defination of a sales is to serve or assist another. The greatest salesperson is usually the most humble, lead by example." So good to great is fitting. All were great, but one leader was barely good.Don't let the good salesmen fool you
by TeachingBrass on 06/25/2016Definitely will not be buying at Mel Hambelton Ford again. Just got off the phone with my bank, and turns out my recent purchase was not financed through the loan I had approved through them. Rather, the gentleman I was working with did not… follow my bank's instructions to fulfil my approved loan and a different loan application was surreptitiously created and used, causing me to not have my tax/title included in financing. Now I have to come up with $600+ that was to be included in my financing. Don't let the friendly and personable sales people fool you, the dealership will stick it to you when it comes time for paperwork.Best price and service on 2015 F150
by h2ofowler on 09/15/2015I think I have found a dealership that I will stick with. No hassles like past experiences at other dealerships. Due to their inventory I found the exact truck I wanted and it was the lowest price in the area. Salesman, Obi, was great and… have referred two more family members that also purchased new Fords. Excellent trade in value on my 2010 F150beyond a 10 experience
by josem87 on 09/09/2015It was an awesome experience working with Guadelupe Gonzalez and Casey Bramlett. I will definitely be referring my friends and family to him/Mel Hambleton. It was beyond a 10 experience!!Sales Compliment--Robert Kinney and staff
by kstover2012 on 07/14/2015The staff and especially our Sales Rep, Robert Kinney, exemplifies the TRUE meaning of Customer Services @ Mel Hambelton Ford. This was truly the best and most sincere car buying experience we've EVER had. They kept the process moving and… kept us informed of where we were at and our options. Mr. Kinney will ALWAYS have our business and loyalty. The MH Dealership truly shows the definition of Customer Service and integrity, which is an art these days. Most dealerships act as if you're just a number, BUT not MH! Hands down the best place to lease or buy your next vehicle and make sure that you ask for Robert Kinney! He's truly THE BEST!Excellent Experience
by courtney4ku on 06/25/2015Excellent Experience with Nader. Everyone was very helpful. Would definitely recommend this dealership!Used Vehicle
by kgarwood on 06/15/2015I knew which vehicle I wanted when I arrived so I didn't spend time looking around. The salesperson, Kevin Denison, was extremely helpful, professional, and polite. He wasn't high pressure at all. He answered every question I had. After… buying the vehicle, I felt uneasy about how the finance portion went. I realized several things weren't satisfactory to me so I returned and the staff was more than willing to help me out. They got me everything I needed and I greatly appreciated their help and understanding.Cody Hazard A+
by Roach0621 on 04/11/2015My husband and I had a great experience with Cody at MHF when we purchased our new Ford. He was friendly and knowledgable, and showed us exactly what were looking for. Cody was professional and everyone else we had contact with at the… dealership was very nice and helpful. We are having some after-market upgrades done to the vehicle and Cody continues to assist us even after the sale. Overall we have had a positive experience at MHF and appreciate Cody's help, laughter, and laid-back attitude throughout the process.Mel Hambelton Ford/ 2015 Ford Fusion
by sylvia25 on 03/29/2015Love my Fusion!!!! It is beautiful to look at, sit in and most importantly drive. Love how it handles. Love the interactive display of the hybrid that helps you learn how to achieve even better gas mileage. The atmosphere at the dealership… is great too: they have everything to make you and your family feel comfortable such as TVs,food bar, and computers to use. The service is outstanding. The employees,managers,and owners are caring, helpful and informative. They do everything to insure your experience is great start to finish.The process is fast and efficient, but not rushed. I felt like my satisfaction was always key; their 1st goal. My Salesman was STAN BOGDAN and I can't say enough positive things about this man. He helped me though the whole process, answering all my questions. He is a great listener; hearing what I wanted, making suggestions, never rushing me though the process. In the end, the exact car that I wanted wasn't on their lot but Stan looked though Fords inventory and brought it in for me from another state. Their service department is excellent too. My new car hasn't needed servicing yet, but i have had my other cars serviced there in the past and the same rave reviews apply. Would obviously recommend Mel Hambelton Ford. If you go ask for STAN BOGDAN, you won't be disappointed!I bought a 2011 Toyota Camry
by ssanders2 on 02/07/2015I was looking to buy a used Toyota Camry with low mileage. Obi took me right to the car I wanted to buy after a few test drives. It look like a good fit. Obi was able to answer all my question and, call me up afterwards to make sure… everything was working as expected. The car get ~30 miles per gallon perfect."Really Dissapointing--Avoid any salesman named Tariq"
by trucatfan on 09/25/2014Took 3 trips out there to work the deal. My salesman, Tariq A., finally gave up and left the room. He handed me off to the sales manager to try and close. Once we reached a deal and finished the paperwork, they hand you off to an entirely… different group of individuals to deliver the vehicle. They brought my truck around for delivery and it was FILTHY! Someone had test drove it while we were working the deal and there was candy wrappers, and food particles all over the console and drivers floor. Also didn't have any floor mats in it and that took a while to find. There were fingerprints all over the windows, touch screen, and white stuff in the fender wells that looks like white paint from road stripes. I told them it was not acceptable so they sent it back for a re-clean. 5 minutes later, after the 2nd quick rinse it was no better. I told the delivery guy to go get Tariq and he was no where to be found. They finally came back and said he was with another customer and didn't have time for me. I was supposed to call him and he'd coordinate having it fully detailed. A few of the guys tried to remove the white paint from inside the fenders, and the splatters on the running boards, and exterior with some success but a lot still remains. When I did get a hold of Tariq, he said I'd have to leave the truck after work one evening, and then i can pick it up the following day...and by the way, no loaner car. REALLY? I just spent 52 grand on a brand new truck that was filthy and they don't have a loaner??? After waiting a month for Tariq to put any effort into this and follow through on his commitment, I gave up on him and sent e-mails to his managers. One of the managers contacted me and made arrangements to drop off my truck and complete the detail. When I picked it up they had filled the tank, but the truck was actually DIRTIER than when I dropped it off. It was covered in water spots, had dust all over the tires, and they scratched the heck out of the fender liners trying to remove the white paint/stuff. The fuel mileage tracker also indicated that whoever had been driving it for the past 20 minutes had kept the accelerator pedal firmly on the floor. Apparently Tariq tipped someone off internally because I never received my survey from Ford. I sent him several e-mails and he kept saying to check my junk mail folder- I do everyday. As time dragged on and he kept giving me the run around on detailing the truck, I kept asking about the survey and he'd keep saying it could take 8 weeks, then 12 weeks, then 18 weeks. Finally gave up on the survey and called Ford customer service. They had NO RECORD of me buying the truck. Called them back with the VIN number and they found my info- packed full of errors (Thanks Tariq for changing my phone number and e-mail so they couldn't contact me!). They said the survey should take no longer than 3 weeks to arrive and that Tariq's responses and actions were an embarrassment to Ford Motor Company. They even sent me a letter to apologize. I can't imagine how Tariq would treat someone buying a $20K or $30K vehicle. I bought a $52K pickup and apparently I inconvenienced him.Not so scary....
by H_A_Patterson on 08/07/2014I came to Mel Hambleton for my first car purchase. Seeing my parents purchase cars growing up, I was intimidated and scared to do the whole process by myself. Ryan T. made it so easy and such a great experience. I never once felt pressured… to purchase anything and Ryan went above and beyond to make sure I got the best deal and exactly what fit my needs. Thanks again Ryan for everything!!!unbelievably incompetent
by atundra on 03/26/2009salesman were unknowledgeable. high pressure as soon as you get there they are breathing down your neck. salesman says" you like that car. ok lets go inside and talk about it. 1 hr later ok you ready to sign!? they make offers that… they cant keep. they don't know anything about their cars prices are too high and that doesn't even include taxes and fees. who knows what kind of kelly blue book they are using and nada report there prices turn up different than what i print off the sight myself for used cars they only use a 6 point inspection so if you are buying used it might have some underlying problems but if you want a fantastic rip off go on down to me hambelton fordGreat place to buy
by johnhenry4 on 02/21/2009i recently bought a new truck from Mel Hambelton Ford and the sales staff was great and i got a great deal! I would highly recommend this place to anyone! Low pressure to buy and very friendly. thanks to everyone at the dealership for the… help and i love my new 2009 F150!I feel cheated
by rwild1967 on 01/07/2009I went and looked at a used car. I got shuffled from salesman to salesman for 2 hours, they took all my info before I was allowed to test drive the car and by the time I got back they had already secured me a loan at thier price and a… crappy intrest rate and were shocked when I said no. after negotiating the price on the car I went to my bank for financing and when I came back the next day I was told they sold the car that morning sorry but we can let you have this (much less nice) car for the same price. I don't htink they were telling the truth, I could see the car still sitting on the lot. when I asked about it they said that they "had a deal working on it" I asked what about the deal we had on it and recieved just a shrug of the shoulders and "sorry". would never go back there. would advise everyone not to go anywhere near that place.Can we have a reality check here? Of course the salespeople got your info before they trusted you with tens of thousands of dollars worth of merchandise. Seems fair to me. Is it really fair to write a bad review just because the dealership sold the vehicle you wanted after you refused the financing options? That is the risk you take when you walk away from a product you want. I'm trying to figure out where to buy a vehicle, and it's comments like this that dilute a rating and really make it hard to find an objective reveiw.
Not Impressed
by jeremy1517 on 03/11/2008My wife and I were looking at a smaller SUV or cross over. The salesman showed us a Ford Freestyle. The interior was terrible and straight DIRTY. I couldn't believe that a dealership would actually put a vehicle on their lot in the… condition it was in. On top of that, the salesman told us that they charge to detail the car. Who would want to buy a car that is not clean. NOT I and NEVER HERE.5 star dealership
by poor_lessley on 01/02/2013updated 04/24/2025The sales team knew we were looking at several different type of autos and SUV. They let the product, Fusion and Escape sale themselves. Very low key salesmanship and the worked for us.Awesome Experience!
by tracy36 on 08/18/2013updated 04/24/2025Outstanding customer service. Seamless, thorough, and easy to work with. Every staff person I worked with was exceptional. The most fun car buying experience I have ever had!I like hearing Fun and Mel Hambelton Ford in the same sentence. Buying a new vehicle is important and exciting, thank you for choosing Mel Hambelton Ford, Wichita's Ford Dealer! Thank you for sharing your experience. Jacky Burton, Customer Service
About our dealership
While I was at Mel Hambelton Ford for a routine service check, i spoke with the manager. All used vehicles are checked with a minimum 39 point inspection This review is very generic, and obviously the reviewer has not done his homework. You would be wise to look for more informative reviews and/or visit/call the dealership yourself.
by jayhawks on 12/06/2010