Moss BMW
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Customer Reviews of Moss BMW
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BMW Owners Beware!!!!
by John on 07/11/2024Beware!!!! This organization does not care about the customer. I made an appointment for 9 am, for a factory recall and oil change. They told me it would be 4 hours. I called a little after 1:15, and my service advisor stated my car… wouldn't be ready until 4 or 5 pm. I received a call at 5:02 pm, they close at 6, telling me that my car had a stripped oil plug and that I might need a new oil pan. So because of that, they did not change the oil. Here's my problem. I had an appointment for 9am which was supposed to be for 4 hours, but that didn't happen. I was without a car all day because of their lack of time management and mechanical skills. When I spoke to Steven, Service Advisor, who by the way was very rude, unprofessional, and evidently had no clue what he was talking about, at 5:02pm, after they had the car all day, he stated that the oil drain plug LOOKS to be stripped and that if I was to change the oil, it might now start to leak. My response to him was, so whats the solution? He couldn't answer me, or he flat out didn't know. I informed him that if he knew this information, he should have called with a solution, not with just the problem. All he said, after being rude, was they didn't change the oil and I could come pick up my car and then hung up on me. So here is my thinking on the matter. I don't think they checked the oil at all, PERIOD! I believe it got too late in the day for them to change the oil and they decided to make up a story to make them feel less responsible. I informed Steven why did you have my car all day and right when you close is when you tell me a problem, but no solution. He stated to me that just because I have an appointment at 9, doesn't mean it will get looked at 9. It might not get seen until 1 or 2. So whats the use for making an appointment? This tells me another thing. This guy has poor time management skills. He shouldn't be in the position he is in. Lastly, when I finally did go pick up my car, they called me again just as i was pulling up at 5:49pm. Remember, they close at 6. Steven, my Service Advisor, was no where to be found, probably a good thing. However, when I went to get my car, they left trash in the floorboard, and greasy dirt on my steering wheel and sun visor. I complained to another Service Advisor about treating customers vehicles this way, but she acted like it was no big deal. I am sure they do not care. I served in the Army for 34 years. I held the highest rank an enlisted NCO could hold. I have 2 combat tours, several overseas deployments and know exactly what time management, integrity and leadership are. This organization does not have it. They have lost a customer in me because they don't know how to treat people. Truly sad you pay for a service and they could care less whether it gets done or not. I will be looking for another mechanic for my BMW. It might not be a new one, but it's still a clean BMW. To Mr. Aaron Anders, who is the Service Manager, my visit was completely unsatisfactory and I will not be back. You should really do some retraining for your staff or hire better people. Good day.Online Purchase of 2019 BMW M5 Competition
by Online Purchase of 2019 BMW M5 Competition on 12/04/2020Recently took delivery of a 2019 M5 Competition from Moss BMW. After searching the internet nationally for months for a very specific M5 in pristine condition, at a fair price, I found a car at Moss. Robert Ray and his staff were… responsive and professional throughout the entire process. It is somewhat daunting purchasing a high end (black) performance vehicle sight unseen. Robert and his staff answered every question honestly and accurately, provided all history on the car and sent multiple photos and videos. My purchase experience was straightforward, seamless and painless. There were no surprises or hidden costs. The car was delivered to me in South Carolina exactly as promised and depicted. I cannot recommend this dealership and their folks enough !!
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