Colonial Chevrolet
Customer Reviews of Colonial Chevrolet
Review type:
Gets it done for you
Gets it done for you
by Cmj on 03/26/2025updated 04/02/2025Friendly employees and everyone works hard to get the best deal for you for the car you want.Mr. Ray
by oakhurst7 on 10/03/2024We recently purchased a 2025 Silverado 3500 LTZ at Colonial Chevrolet—my fifth Silverado in 12 years—and from the moment we walked into Colonial dealership, the experience was outstanding compared to any of my previous dealerships. Our… salesperson, was friendly and knowledgeable. He took his time and asked questions to assess what we wanted in a vehicle. Notably, there was no high-pressure sales talk, which made us feel at ease and comfortable. After we made the purchase, sitting in our new vehicle, ready to leave the dealership, Joe explained all the options (bells and whistles). With our previous purchases, no salesperson took the time after the deal had been made to explain everything we needed to know. Joe went above and beyond in explaining each system and preventive maintenance to ensure the longevity of our investment. This is why we highly recommend Colonial Chevrolet.Above and beyond service
by 3o=L5UT6_sTi on 09/19/2024I woke up to a flat tire. Unsure what to do, I called the dealership and we came up with a plan to get my vehicle to the dealership and the tire replaced same day. David was patient, helpful and very nice to deal with. He communicated with… me about the diagnosis, timing expectations and took care of all of the warranty paperwork. And all in just a few hours, while I was able to work from the waiting area. Excellent service, highly recommend!Great experience!
by Alex Marlow on 06/07/2024I had a great experience with Acton Colonial. Luke was my Salesperson and he was fantastic, never trying to push anything on us, always had the answers and was quick to get everything done when it was needed. Extremely organized and an… overall pleasure to work with.Best Continued Performance
by Suburban KT on 02/05/2024Hands-down, the best service department I’ve dealt with in New England. I will not take my Chevrolet any other place.Great experience!
by Matt M on 09/13/2022Awesome experience all around. When my wife and I walked in, we were greeted by Luke. We knew what we were looking for (new 2022 Chevy Colorado). Luke did an awesome job explaining everything to us, and was extremely transparent and honest… about everything. They gave us $3k more for our trade than we got quoted from another dealership. Financing process was seamless, we told them what our budget was, and they stuck to it exactly how we needed it to be. Would highly recommend visiting Colonial Chevrolet in Acton & working with Luke! He treats you politely and with respect!Great service
by Leo on 08/26/2022It's a great dealership, no hassle,no pressure, our salesman,Jim was one of the nicest people to deal with..Im glad we choose to go there!!Stay Away
by Stephanie B on 02/05/2022Financed a 2015 Chevy Suburban for $37k March 2, 2021. Within a few weeks the Air Conditioner and Condenser failed and had to be replaced. Obviously they covered it. A few weeks later the spark plugs and ignition coils were throwing codes… and all had to be replaced. Colonial wouldn't cover it so we brought it to a local shop for $1200 repair. A few weeks later, engine was throwing codes again. This time brought it to Colonial and they wouldn't cover labor but would cover parts. Another $2000 down the tube. Here we sit less than 11 months of ownership and the vehicle is dead. Brought it to Colonial because the transmission wasn't working. Colonial said they can't fix it. Recommended replacing the transmission for $5400. Going back over the Carfax from when we purchased the car... we realized that Colonial did a bunch of transmission work to the car. Go figure. Now here we are with a $29k outstanding loan, and a vehicle we cannot drive, and a dealership that 'cannot fix or repair' because 'we don't have a transmission guy on staff.' What a wonderful dealership. Needless to say we are not happy, and I made that pretty clear when I went there to pick up keys and have it towed out of there. They offered zero assistance and were of zero help. Absolutely flabbergasted at this horrible customer service. Additionally, when my wife called to ask about our vehicle as it had been sitting there for a few days.... the service guy unloaded in the following order....'sorry our old service manager has been out with covid for 3 months. We lost all of our service technicians recently. Our new service manager's wife died.' This is their level of customer service.... to throw down sob stories on their customers in the hopes that they will just 'go away.' The vehicle we purchased was serviced by this dealership since it had 3000 miles on it. They were proud to tell us that when we were going through the buying process. This gave us some comfort that they new the vehicle and we were in good hands. Obviously we were way wrong. The cocky finance manager raised his voice at my wife for asking him to use her bank for financing... which was a very odd exchange. It should not be legal for a dealership to sell a car two weeks after they did a bunch of transmission work, and not disclose that in the sales conversation. We feel completely blindsided by this unethical dealership. Stay away.great returning expierence
by Richard Bowen on 08/24/2021Colonial Cheverolet gives you their best deal right out of the gate and they dont forget their customers once the deal is done.I want to thank Shawn and Joe in the sales side for making the offers and seeing them through in short time and… they even drive your auto to your home.Buying a new Truck
by Rich Sullivan on 09/16/2020James and Mike in Sales were great! Made my shopping experience the simplist and easiest and safe, in these difficults times!!!Made it easy
by Jonathan on 12/08/2018updated 12/14/2018Joe had the cars lined up for a test drive, and did a relaxed, no pressure, sales job. When they didn't have the color I wanted, he worked his tail off to locate one for me. A great experience.Jonathan - We appreciate you taking the time to let us know about your great experience with Joe! Thank you for your business and we look forward to working with you again! Warm regards, John Woodland, GM (978) 263-1000
Made it easy
by Jonathan on 12/08/2018Joe had the cars lined up for a test drive, and did a relaxed, no pressure, sales job. When they didn't have the color I wanted, he worked his tail off to locate one for me. A great experience.Thank you for your feedback and congratulations on your purchase, Jonathan! We specialize in making things easy for our customers without the hassle. We certainly appreciate your business and I will pass your feedback along to Joe. Drive safely. All the best, Jo Woodland, GM (978) 263-1000
Best car buying experience ever!
by gdewallace on 08/28/2018What a great experience not pushy at all. Jim and Mike helped us make the perfect choice. I highly recommend Colonial to my family and friends.Thank you for your review and congratulations on your purchase! We are so glad we could help you out. I'll be sure to share your feedback with Jim and Mike, and we look forward to working with you in the future. All the best, Jo Woodland, GM (978) 263-1000
Outstanding Body Work
by cathyburg on 06/27/2018I can't say enough wonderful things about Colonial Chevy in Acton. A year ago I had what might be described as a flawless purchase of my vehicle here. More recently I worked with the body shop. My car had some minor paint damage. Jen T. was… easy to work with. She arranged the paint repair, which was completed faster than I ever anticipated it might be, the price was more reasonable than I could have hoped for, and best of all my vehicle looks like nothing ever happened.Cathy, we really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. Our team works hard day in and day out to provide the best results for our customers! I'll be sure to share your feedback with Jen and if you have any questions about the work that was done please feel free to contact me. Sincerely, John Woodland, GM (978) 263-1000
Great Experience at Colonial
by jmattison02 on 02/21/2018The staff at Colonial made buying my new ZR2 a painless experience. My salesman, Justin, was very welcoming and helpful, not pushy at all. He gave me a very fair price for my trade. I'll definitely be recommending Colonial to my family and… friends.Thanks for this marvelous review and congratulations on your new car! We are so pleased that Justin was able to provide you with such exceptional service. Enjoy your new ZR2! John Woodland, GM (978) 263-1000
Happy owner of 2 new trucks!!!
by Chris1985 on 12/07/2017John Woodland and Dave Filmore were a pleasure to deal with. They got me a great deal on 2 new trucks. Luke at the font desk and the rest of the Colonial Chevrolet of acton staff are all very friendly. What a great experience. I would… highly recommend Colonial Acton for your next vehicle!Thank you so much for the awesome review, Chris! I'm happy to hear about your positive experience with us. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. Congratulations on your new purchases! If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Dave or myself. Sincerely, John Woodland, GM (978) 263-1000
We love Colonial Chevrolet
by BrianandCindy on 10/19/2017My husband and I just bought a Chevy Bolt from Colonial Chevrolet. David Fillmore was our salesman and he was incredible. He was extraordinarily honest and helpful and very easy to work with. There was absolutely no pressure and he gave… us a great deal. We highly recommend him and Colonial Chevrolet to anyone interested in buying a Chevy. And we love our new Bolt!Thank you Brian and Cindy, for taking a moment to write about your excellent experience at our dealership! David is a fantastic member of our team, so it is no surprise that he gave you an efficient and pressure free car-buying experience. Congratulations on your new Bolt! Take care, and we hope to assist you again soon. Regards, John Woodland, GM (978) 263-1000
Great dealership!
by Gbielecki on 08/19/2017I bought my 2017 Silverado at Colonial. Inventory manager Jim Keefe was knowledgeable and professional. The entire experience from start to finish was managed well at Colonial Chevy of Acton. I definitely recommend this dealership.Congratulations on your 2017 Silverado! We are pleased to hear your experience was smooth from start to finish. I will be sure to pass along your praises to Jim. We look very forward to seeing you again in the future! Best, John Woodland, GM (978) 263-1000
Joe K Volt Purchase
by Joeskup on 05/24/2017I walked in with a researched goal of purchasing a specific configuration. Dave Fillmore helped me with all questions and availability. He didn't try to sway me away from my goal. He and all the other people there were extremely helpful… with my goal and I was successful and very happy with the results. Surprisingly were very knowledgeable about the Volt contrary to online arcticles about dealerships. They spent as much time as I needed to explain all the features of the car. In the end I was completely satisfied and happy with the experience. Will not hesitate to go back for all my new car follow up visits.We sincerely appreciate your feedback and business! Dave and our team are committed to provide exceptional service to our guests and have a vast knowledge of our models. I’m glad to hear they were able to help with your purchase. If there is anything more that we can do please come back and see us again. Best, John Woodland, GM (978) 263-1000
review
by rgporter1990 on 04/06/2017updated 04/18/2017Very consistent, has been for the last year I've been getting service here. Staff is knowledgeable, flexible, and thorough. I have had 2 parts quality issues, radiator fan going at 55k, and a cracked air intake. Other than that, and of… course the uncomfortable angle of the headrest on the seats. The seats in general aren't comfortable. The dealership was great.Thank you for this 5-star review about your service experience! Our goal is to provide quality customer care, and I am glad to hear that our team has consistently shown you their commitment to this. We appreciate your patronage and we look forward to working with you again on your next visit. Best, John Woodland, GM (978) 263-1000
Impala Service
by JOHNJSULLIVAN on 04/06/2017updated 04/18/2017Robert Reiszner the Service Advisor, was very professional and courteous and we were satisfied with the repairs that were done. Thank You.Thank you for leaving us this wonderful review of your experience working with Robert! Our team works hard at maintaining top notch customer service and I am glad to hear that you were satisfied with the repairs done on your vehicle. Please feel free to reach out to us with future auto needs as we are always here to help. Best, John Woodland, GM (978) 263-1000
I am sorry you are having and issue with your vehicle now. As any vehicle gets a little older and gets up there in mileage just like your 2015 suburban with 106000 miles on it, the risk gets greater that a repair will be needed and for mechanical breakdown. That is why we highly recommend getting an extended service plan if you would like to be covered beyond the factory and dealer’s limited warranty, whether it be a plan we offer or a plan you get on your own. You purchased your 2015 suburban at Colonial on 2/27/2021 with 88162 miles on it for $29699.00. (I have attached the purchase and sales contract and odometer statement). At that time, you were offered the option to add a service plan which you decided against. At that time, you were also presented and signed a Dealer limited used vehicle warranty (I have attached your signed copy). This form Cleary states the dealer is responsible to cover a repair that that impairs the vehicles safety for a period of 30 days and 1250 miles from sale with a $100 deductible in that time period. That would give you a coverage period until 3/27/2021 or up too 89412 miles, which ever comes first. You brought your vehicle in 90380 miles on it for an inoperable AC. Even though you were out of your limited warranty Colonial paid for the whole repair in full when we did not have too, because we felt it was the right thing to do on a customer service level. Then on 05/03/2021 you brought your vehicle in with 93013miles for another repair, that was clearly out of warranty by time and miles, but Colonial ate a portion of the repair to try to do the right thing for you again customer service wise, even though we did not have too. When you brought your vehicle the other day on 02/03/2022 with 105850miles on it, now a year later after you have put 17688 miles on it and I still charged you $0 to diagnose the vehicle for you as a courtesy and did not charge you. I believe Colonial has been more than fair with you over the last year and I am sorry you do not feel the same. This is the email I sent to you personally I am not sure where the information came from but our service manager has been here for 22 years and I would appreciate it out of respect for my shop foreman's family and children if you will remove it from a public forum as it has no place here.
by Shawn Andrews on 02/07/2022