DePaula Mazda
Customer Reviews of DePaula Mazda
Review type:
4 reviews
Sort by:
Service Director states it "should" be okay to drive
by Ben Gifford on 07/24/2024I do not recommend this service department. I brought my vehicle in for recalls and warranty repairs. I mentioned to the service department that I would not need a loaner vehicle as they noted it would take less than a week to complete the… repairs. After a week goes by with no update, I called the department for the status. They told me my vehicle was not under warranty, and the part would be $600+ dollars. I then tracked down the warranty information and sent it. Amazingly, they confirmed it was still under warranty, and a couple more days go by. They then stated they ordered the wrong part and will need the vehicle at least another week after the part comes in - which would take another 5 days on top of that. After understanding the repairs were going to be lengthy, they suggested I get a loaner vehicle as they were unsure how long it would take. After agreeing, less than a week goes by with the loaner and the vehicle develops a bump in the sidewall of one of the tires. Without ever seeing something like that, I asked a deputy sheriff if they had seen anything like that before, and what would cause it. He stated it could be a defective tire or a possibly a cirb/pothole and highly suggested me not to drive the vehicle until its fixed. Without ANY recollection of hitting something, I called the service department advising them of the situation and discussed it's likely a faulty tire. I spoke with Brian, and before Brian, the "Service Director" had even seen any pictures - his very first comments were "Ya know, just because a tire has a bump in it, doesn't mean you can't drive it" - as a Service Director, you should be putting the safety of customers at the top of your priority list, especially when a deputy sheriff advises you to do the opposite. After sending in pictures, Brian had three solutions for me (VIA text, not even a phone call back). 1. I could drive up the vehicle because "by the images it looks minor and SHOULD be okay to drive", putting my safety and the safety of others at risk and the liability on my insurance company (that I even work for) and I live an hour and a half away from their shop with highways. 2. They could come tow the loaner vehicle and charge me "$372.60" for one tire and the service for it, OR 3. buy the same tire elsewhere and have someone put it on before returning the vehicle. Remember - the only reason I needed a loaner was because they ordered the wrong part to begin with. But because I couldn't prove it wasn't a bump in the road, just like they couldnt prove it wasn't a faulty tire, I saved my negative energy and purchased a $230 tire and had it installed. In the meantime, they told me my vehicle was completed and to return the loaner when it's ready. After a well over month goes by since the initial service appointment, I returned the loaner vehicle that I had for 2 weeks (only driveable one week) I asked if they had fixed one of the issues I was having when I first brought my vehicle in. Their response was, "We couldn't run the test on your vehicle because we didn't know if you wanted an oil change or not." - After a month and change had passed - and not one person had ever asked asked me about a simple oil change. In some sense, I'm glad they didn't fix it, because I will be taking my business to get it fixed elsewhere. I'll never be going back, terrible experience from every aspect.Poor Customer Service
by CJ on 02/25/2024Avoid this dealership-they treat you like a number, not a customer. Lied to me about my loan, I went to another Mazda dealership and was treated like a customer.Avoid
by Does notrecommend on 11/07/2022I would not recommend this dealership to anyone. I would have preferred to give zero stars. Service communication was awful and contradictory. Perfect place if you can go without a car for months. Customer service does not exist here, even… in management. Avoid at all costs.THEY DON'T CARE ABOUT THEIR CUSTOMERS
by Tara on 07/02/2019After reaching out several times to purchase a brand new Mazda 3 and not receiving any return calls, i went to another dealership out of state. Don't waste your time. I've bought two previous vehicles from when they were Orange Mazda and… the service was wonderful. Sometimes getting too big hurts!!!!
About our dealership