Customer Reviews of Northgate Ford
Review type:
Great experience.
by Procheck77 on 04/24/2023
Our salesman Vance is always professional and never pressured us. He gave me ample time to drive a few trucks and decide on the right one. Overall great experience
49 reviews
Sort by:
Great experience.
by Procheck77 on 04/24/2023Our salesman Vance is always professional and never pressured us. He gave me ample time to drive a few trucks and decide on the right one. Overall great experienceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
First rate service
by Lee Thomas on 11/25/2021Bought a used Ford Expedition from Northgate which developed a problem a couple days later. They sent a tow truck, repaired the vehicle, and returned it the same day - what more can you ask? Great experience!!Great folks, great place.
by Lee Thomas on 11/25/2021I bought a used Ford Expedition from Northgate. Andre was a true professional, great experience.Bought a car, it was un-drivable within 60 days!
by msmithcsx08 on 01/28/2021I bought a 2015 Chevy Suburban from Northgate Ford and the transmission went out less than 60 days after purchasing. It’s very disappointing to buy a vehicle from a dealership and have to deal with these kind of mechanical issues… IMMEDIATELY after. I literally payed $25,000 for a vehicle only to have to drop another $3,200 into it two months later. If I had bought from a private party, I realize I would be taking a risk. However, buying from a dealership (especially one as “renowned” as Northgate Ford) I thought I could at least be confident the vehicle had been thoroughly inspected. Everything was great overall as far as the buying process from this dealership, but in hindsight I would definitely trade the VIP treatment I got while purchasing the vehicle in for some QUALITY ASSURANCE. I can’t imagine ever considering a vehicle from Northgate Ford again. Not their partners at Borcherding or Springfield GMC either. This has been a very upsetting experience. BUYER BEWARE!Ford Mustang 2018
by KatieF2007 on 12/05/2020updated 12/11/2020I had a great experience with Andrae buying my used 2018 Ford Mustang last week. He helped me transfer the car from another dealer quickly and trade in my car for a great deal. I have never had a better experience buying a car.2019 Escape
by Raquizzah on 09/18/2020Service was done on time with wait time. Very pleasedService Review
by S HBAUM on 10/01/2019The Service Writer, Norm Lackey, always takes very good care of me. Mr. Lackey is always very Professional, Courteous, and Respectful. I have never had any issues with Northgate Ford. The General Manager, Cheryl Miller, always follows up… with me to make sure everything was taken care of to my satisfaction.OIL CHANGE
by Escape13 on 08/20/2019friendly running on time not a long waitReccomend highly!!!!
by Trucker Lady on 08/06/2019After visiting several Ford dealerships I finally came over to Northgate Ford and took a Ranger for a test drive. The other dealerships I visited did not take me seriously as a purchaser because I still had 8 payments left on the lease on… my car, despite me telling them I could purchase at any time. I spoke with one of the managers when I first got to the dealership because I wanted a salesperson that wouldn't tick me off as I have several years of experience in car sales and as finance manager and I know how a customer should be treated. Mike Gerreine was my salesman and he was wonderful! He took me seriously as a female looking to purchase a pickup truck. While I decided the Ranger wasn't for me Mike showed me a 3.5 EcoBoost F-150 that I loved and ended up buying. It just so happens the exact vehicle I bought was at one of the other dealerships I had visited before coming to Northgate Ford and Mike was happy to get it for me. The dealership gave me a strong offer on my Honda Civic that I traded in ultimately. The whole process was smooth with no pressure to buy a new vehicle or trade in my car which I appreciated. I highly recommend my salesman Mike Gerrein and Northgate Ford if you are looking for a new vehicle!2018 Ford Explorer (December 2018)
by L. Walker on 12/18/2018I had been searching for a new 2018 Ford Explorer that had all my required options for a few months. I also, needed to my monthly payments within a certain payment range. I knew starting out that it was going to be tough due to the low… inventory and the upside down equity in my current vehicle. After speaking with several with car dealers telling me my requests where impossible, I had given up. I decided to give it 1 more try and reach out to Northgate Ford. I spoke with new car salesman Roderick Stancliff and the rest was history. Not only did he find me the perfect truck, he was able to get my payments where I needed them to be. Everyone at Northgate including Roderick Stancliff, the sales and finance managers all worked together to make my cay buying process a quick smooth experience. If your looking for a honest Dealership that has you in their best interest, call Roderick Stancliff at Northgate Ford.Great Sales Staff
by Stemplet on 12/09/2018updated 12/17/2018Went above and beyond to get me the car that I wanted. They definitely earned my business.Northgate Ford has some amazing people
by M. Chapman on 12/12/2018Always have problems with getting service on the phone. Had tried to call for over a week and with the horrible phone system, no one ever picked up, Went in on Monday and Cheryll Miller handled everything...got me in for an oil change on… the spot, even though online it said they had no appointments until January 4th. She took great care, as did everyone in the service department. Brandon and Megan were both amazing as well. The people is the reason I always go back there... just replace that horrid phone system.Northgate Ford
by Brew4me2 on 12/01/2018updated 12/07/2018Great experience buying a new truck, not pushy and got me the best deal.No Communication and questionable ethics
by Theo123 on 12/06/2018I will never take my car back to this dealer. Their communications are terrible, from beginning to end. Did not tell me that they were going to charge for diagnosis of my engine light since I believe it was due to the unrelated work done to… fix air bad issue. I came to pick up car after air bag repair was completed, engine light was on and my defrost fan was not working. I had to take it back to dealer to see what was the matter. Since it was a Saturday they said they could not check it out before Monday. So I left the car there. The fan motor was working and no engine light was on when I brought the car to have the air bag repaired. The next call I got was from a service tech that told me that they would fix the fan switch for nothing but the cost to repair the engine light would be $200 +. I told them I would take care of the engine light repair myself and reminded them that this was NOT on when I brought the car to them. They said it would cost me $130+ for the diagnosis even if they did not preform the repair. No one told me that I was going to be charged for this diagnosis before it was done. They had already performed the diagnosis so I would be stuck with this expenses and still have to get the work done. I promised myself a few years ago that I would never take my car back to this place again (unless it was a recall) after they tried to pull a quick one on me back then. It appears that I cant trust them even with a recall now either. BTW - They left paper throws that a garage puts down on the floor when they do work on your can crumpled up and thrown on my back seats of the car. Real Class operation. Never NEver NEVER again will I come to this trap.Mark Combs
by Mac2883 on 12/04/2018I ordered my truck the only problem it took longer than just 6 to 8 weeks it ended up being 12 weeks no worries though I am very happy thank youService appointments
by raywitt on 11/13/2018updated 11/20/2018Getting appointments is a pain. Have to call 3 to for weeks for appointment to get oil change. Never experienced this at other dealerships. Numerous times I have requested to take an old phone number out, but when I call they can only find… me by a number that does not work. Service is supposed to be your business and your hours are not very accommodating. This needs some major improvementLincoln
by Satisfied on 10/10/2018updated 10/19/2018I recently had my car serviced at Northgate Ford and have been very satisfied with the work performed. Blaker Chapman was the service advisor who helped me schedule an estimatent. He also walked me through what needed to be done and… scheduled the work promply. I left my car there late Thursday night and it was ready late Friday night.Happy truck owner!
by TruckGuy167 on 10/07/2017Bought a new truck (new to me, 2015 Chevy Silverado with 17,227 miles on it) from Northgate Ford, salesman was Mike Gurrein. He was very knowledgeable about the vehicle even though it wasnt a ford, he didnt pressure me and made it an… overall nice experience. Normally car/truck shopping/buying is not a fun experience. Just wanted to reach out and say thank you Mike, love the truck and will recommend you and Northgate Ford to all my friends for new or used buying.Best Dealership Ever!
by JStitsinger on 07/15/2017Best experience I've ever had! No pressure, upfront pricing, fair trade value and payments I needed! They were able to get me in the car I didn't think was affordable! Andre Singleton is simply the best and has earned a customer for life!review
by sball83 on 06/17/2017updated 06/28/2017The only concern I have is I was waiting around for a call that my car was done for a while. Apparently, the customer after me had the same issue. Why would this be the issue, to let customers know their cars are complete and ready for pick… up??2017 Ford Expedition
by VanG937 on 06/16/2017updated 06/28/2017Excellent experience with the dealership. The salesman Greg Suchanek was outstanding and provided a no pressure sales experience.
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Noel Guber on 04/26/2023