Moon Township Honda
Customer Reviews of Moon Township Honda
Review type:
Amazing Customer Service
by Alyza on 10/28/2020I had a great and easy car buying experience at the Moon Honda Dealership. Everyone there was so helpful when it came to making a decision on a vehicle as well as filling out paper work etc. They made financing a car easy, and as a 19 year… old walking into a dealership by herself, I wouldn’t recommend any other dealership.Not a good place
by Dennis on 03/05/2020Junk car dealership doesn't honor warranty 😡😠😒Sales people ignore you !!!
by Tammy_b on 02/14/2019updated 02/20/2019Was ignored yesterday afternoon while 4 sales people stood there and talked to each other.would never buy from this placePurchased CRV
by Willbeback on 12/21/2016We leased our 3rd vehicle from Honda yesterday and as usual were very happy with our service. Our salesman Gary Toulouse who we have used before was nothing but professional and very helpful. He answered all of our questions and got us a… great deal. He had the car and paperwork ready for us when we returned so all we had to do was sign and drive. We love Moon Honda and recommend Gary Toulouse and all of the other employees behind the scenes.Fantastic Car Purchase Experience!
by dwalden007 on 08/20/2015My sales representative was Scott Talarico. From my initial phone contact with Scott throughout my entire buying experience at Moon Township Honda I received both professional and excellent treatment from Scott T. He worked very hard to… put together a deal for me that worked for my budget. I found Scott to be exceptionally honest and straight forward. In finalizing my purchase with the business manager, Dave T., I was also treated professionally, and felt comfortable in the decision I made to purchase a new Honda CRV. I would recommend Scott Talarico and Moon Township Honda to anyone who is considering buying a car!Outstanding Sales
by wwickline on 04/01/2015My sales rep was Scott Talarico. I received superb customer service and love my new Civic.Turned Difficult into Smooth
by tiffany0623 on 02/27/2015This was one of my better car buying experiences, and it was not an easy deal. I was trading in two vehicles, one of which was natural gas. Scott T really worked very hard to not only make me a deal, but make me a great deal that kept me… in my budget and got me into a brand new CRV that I love! While the process may have been bumpy for Scott, it was all seamless and smooth for me. Thanks for such a great experience!Super Experience - bought 2 new vehicles!
by hndaptrck on 01/06/2015I typically do not write reviews pertaining to my auto purchases. The process had been painful and distressing working with the dealership where my wife and I had been loyal customers. I was in the market to purchase a new Honda. My… salesperson, Scott Talarico at Moon Honda, changed my car buying experience. He was exceptional and outstanding to deal with. He understood how I purchase a new vehicle and worked with me through the process. My trade-in was in very good condition and the appraised value reflected that. At the dealership, Scott T. made the completion of the vehicle purchase smooth. There were no surprises when I went in to finalize the deal and sign the papers. It went as we discussed and there was no hustle or hassle which I greatly appreciated. Upon arriving home that evening, my wife and I went over the deal. We were planning to purchase a new vehicle for her within 1 to 2 years. I told her that my deal with Scott T. went well and he was very good to work with. So we decided that if we could get a good number for her trade-in then maybe we should consider doing another deal with Scott T. The next day we completed the second deal with Scott T. for her new Honda. We liked working with Scott T. and would certainly recommend him if you are considering the purchase of a vehicle.Salesmen First, Customers Second
by bandg318 on 04/01/2009My wife and I went to this dealership to purchase a used vehicle. The salesman, Chris Francona, hurried us through the test drive, and wasn't very knowledgeable about the Honda that we were driving. Even though he works for a Honda… dealership. When we sat down for negotiations, he told us what they would offer us, but when we offered a lower price, he started getting upset, and lost his cool. We did our research on the car and had been to other dealers, but he basically made us feel stupid, and because he was upset, he started talking in a whiny voice. That's when the un-professionalism started. After we told him we'd like to try for a lower price, he said he'd talk to his manager. His manager's cubicle wasn't very far from us and was occupied by a few other salesman also. When Chris went back to talk to the manager, we started hearing all the guys laughing about our offer and could hear every word. Everyone in the dealership, most notably the receptionist could hear every word they were saying. The receptionist looked at us embarrassed. At that point, my wife and I walked out. I tried to call the general manager the next day, but he never answered. I wrote to him an email detailing our experience, and he never wrote back. The bottom line is that this dealership doesn't care, unless you purchase the car at the price they want you to buy it at. If you go in, stay away from Chris Francona. He's highly incompetent, regardless of the website boasting of their high sales competency.Chris Francona is rate near the top of the Pittsburgh Zone in customer satisfaction. This rating comes from his customers and how they were treated during the sales proccess. Moon Township Honda prides itself in a high customer satisfaction score and you do not acheive this by mistreating customers. Mr. Francona has been with Moon Township Honda since 1999 an has earned a very good customer following. He has completed all the current and necesary training to become Honda Certified and is very knowledgeable. If anyone would like more information or would like to discuss this please call me, Scott McDade, Sales Manager (412)604-4713.
First of all I would like to start by saying that who ever wrote the nasty review about Chris Francona must have made a VERY unreasonable offer beacuse when we purchased our vehicle from him he was more than accomodating!!! Actually, we have purchased over 30 vehicles in our lives and have never been treated with as much professionalism as we were with Mr. Francona. He is most certainly an asset to Moon Honda and any other business that would be lucky enough to employ him!! He showed us his Customer satisfaction surveys from past years and they were, to say the least, very impressive. He is a great sales person and for that matter just a great person in general. Anyone that takes anything the "angry customer" wrote into any kind of consideration is missing out on an opportunity to work with one of the best sales people in the industry. Please take to heart when I say, please take the time to work with Mr. Francona....You will NOT be dissatisfied!!
lied to
by georgiae on 08/10/2012updated 04/25/2025updated from last post, i would not recommend this dealership to anyone, find another Honda dealership. The Manager John Macuga is very arrogant. Once you buy the car they are done with you. Very bad experience. Be sure you research the… internet before buying at Moon Twp Honda, you wont believe the negative feedback.If you went in there knowing exactly what you wanted then you obviously did some kind of research on it prior to going in. Just because it doesn't have "guts" isn't the salesman's fault. As a buyer didn't you take it on a test drive? I'm a sales manager of a retail store and I get very disgusted at the way people treat sales associates/managers. Everybody has their own style and want different things in a vehicle. I'm sure the car is great...just maybe not for you. But again, don't blame your bad choices on the employee. I'm a firm believer that everyone should have to work in sales at some point in their life so they would learn some respect for those who do it everyday.
Excellent!
by katellis13 on 10/18/2013updated 04/25/2025I was looking for a good used Ford car at a good cash priced. I did my research. I tried to purchased a car from Wolz and Wind Ford. Never again. They would not even come down 500.00. I went online to Moon Honda found the EXACT car with… 20,000 miles less for around the same price. I made my internet contact to the dealership and they got right back to me. Scott T gave me his bottom line price which was 1,500 less than the advertised price, made me wonders why. Once I got there and saw, drove, and inspected the car, it was CLEAN, WELL MAINTAINED, AND EVERYTHING IT WAS ADVERTISED TO BE! Scott knew his stuff, understood what I wanted and made the whole process easy. Dave H showed me the different options for extended warranties and prices and explained them all to me, and since I made the initial contact by internet, I also got 20% off my warranty. I bought the car, the warranty, and could not be happier. YES, I WOULD RECOMEND THIS DEALERSHIP AND ESPECIALLY SCOTT T AS YOUR SALESMAN.Thanks Moon Township Honda
by jim575 on 05/11/2013updated 04/25/2025Thanks for all your help in the purchase of our new civic. We are very pleased with our car and your dealership.Great Experience
by SMM1008 on 04/30/2013updated 04/25/2025When we decided to trade in our 1994 Civic in November, I stopped by Moon Honda just to look around and was greeted by Scott T. He gave me such a great deal, I bought a new Civic that day. Two weeks later we decided to trade in our Prius… and get another Civic. Again, Scott was able to get us a great deal and the exact car we wanted. Just this month we needed a third car, so I immediately called Scott. He's a great no-pressure salesman who will help you find just the right car. I highly recommend Moon Honda as all their staff were very friendly and professional--especially Scott, Marlena, and Dave H., the fastest finance guy in Pittsburgh!Best place to buy a car
by kelleyr1 on 04/19/2013updated 04/25/2025I recently purchased a vehicle from Scott T. I knew before I went in that I was going to have difficulty buying a new car because of the pay off on the one I had. I've had several bad experiences at dealerships because I'm not a very… wealthy person and most salesman thought I was a waste of time. Being a manager of a retail store I know how customers should be treated. Scott did everything he could to help me get the car I wanted. He gave me an AMAZING deal on my trade-in and was very understanding of my financial situation. There were several issues we had to overcome and I know it was probably just as stressful for him as it was for me but he never showed it. And marlena (sorry I'm sure that is spelled wrong) who works in the finance dept was also extremely helpful and very nice. I will be referring anyone I know looking for a new car to moon Honda. Thanks so much for all the help. I am more than happy with my new car!new 2013 accord purchase
by joedublin1956 on 03/12/2014updated 04/25/2025Moon Township Honda made my purchase easy. No pressure. Scott T and David H were great. I purchased 6 new cars in the last 15 years for my family and this was the best experience. I will buy my next car at Moon Honda. Thank you
Chris Francona is rate near the top of the Pittsburgh Zone in customer satisfaction. This rating comes from his customers and how they were treated during the sales proccess. Moon Township Honda prides itself in a high customer satisfaction score and you do not acheive this by mistreating customers. Mr. Francona has been with Moon Township Honda since 1999 an has earned a very good customer following. He has completed all the current and necesary training to become Honda Certified and is very knowledgeable.
by hondamgr on 12/06/2010