BMW of Chattanooga
Customer Reviews of BMW of Chattanooga
Review type:
Making the best of a dead engine
Making the best of a dead engine
by Jeffry m on 04/09/2025Had to buy a new car as my old one suddenly died, dealership made me a good offer on my M5 with a bad engine and got me in a newer one with little drama. They treated me well in the service department and sales department. Nothing but… good things to sayJeffry, thank you for sharing your positive experience! Until the next time we meet, take care!
Great Experience!
by Jonathan on 04/02/2025Rodney and Brandon were straight forward with the process. It was a no hassle experience. Would recommend dealing with them on your next purchase.Jonathan, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Bought a new x3
by Rodramey on 03/04/2025Great sales man helped with all my needsWe appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Certified X7 40i
by Brian B on 02/10/2025I worked with Christine Dumas. Christine is the best. Upfront and honest. I wish that every car buying experience was like this one.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Wonderful Experience!
by Jazmine on 01/21/2025BMW of Chattanooga offered best-in-class service. Nathan was my rep, and he did an amazing job answering all of my questions. The manager was active and friendly, and the financing process was smooth and speedy. Highly recommend!Thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us!
X5 xDRIVE50e Purchase
by Wayne T on 01/20/2025Best car purchase ever at BMW of Chattanooga. Our Client Advisor (Salesman), Jacques Smith, was fantastic. We found him to be very knowledgeable, compassionate, understanding, and patient. My wife and I highly recommend requesting him to… be your Advisor. The Sales Manager, David Goforth, was great. He was very approachable and easy to work with. The finance officer, Brandon Tanos, was very good and really comprehensive in explaining and answering the various details. The “BMW Genius”, Ayden Haley, is truly a genius at explaining how the technology worked and the processes to be used to complete the various needs for safe, comfortable, and a wonderful driving experience. The vehicle is really a work of art and technology. Very happy that we are new “family members” at BMW of Chattanooga.Thank you for the high star rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience with us!
BMW of Chattanooga
by Charles J on 01/17/2025Worst car buying experience of my entire life started the buying process in mid December and finally bought the vehicle 3 weeks later. Decided to finance and was quoted a rate of 2.99% At closing the rate was 4.99% Nobody told me of the… rate change till signing paperwork. I was furious and I should have walked out. Nobody attempted to make this right I’m still so mad. Also your cashier check policy is terrible for out of town buyers like meCharles, thank you for allowing us to earn your business. We regret that your visit was not up to the standards we strive for. I would like to point out that we did in fact highlight and communicate that the purchase quote when you started the vehicle search process was based on December programs and rates that would most likely change during the new year. During the month of January when the purchase moved forward we sent an updated purchase quote reflecting a higher payment due to the change in interest rate. We can fully understand the frustration in the program change from one month to the next and before the paperwork was completed we discussed this change in rate in the business managers office. We did offer a heavy concession on warranty and maintenance program pricing to try to make up the difference. We left that conversation hoping their was a mutual understanding that the program change in interest rate was beyond the control of the dealership. We are disappointed to hear that this frustration was not fully resolved before the transaction completed on your new vehicle. Thank you, Chris Hidalgo – General Manager
Very Easy to Conduct Business with!
by Gil Pong on 01/11/2025The team did an excellent job with communication with most being handled remotely. Once onsite working with the sales and finance team the team had me on my way with the new vehicle within two hours. I have never experienced this type of… efficiency at another dealership.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Outstanding experience
by Astolf Witte on 12/30/2024This is how car buying should be. Simple and painfree on my end, everything (car and paperwork) was ready when I arrived at the dealership. Christine, my client advisor, could not have been more professional, knowledgeable, and courteous.… Highly recommend this dealership and Christine as a client advisor.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AWESOME BMW Experience!
by Jeff&Laura on 12/10/2024My husband and I had an AWESOME experience @ BMW of Chattanooga. Our client specialist, Jacques, was very responsive to our initial inquiry email (he called us within the hour!). He answered all of our questions and informed us of the… current offers from BMW. We scheduled our appointment with him for the next day. Jacques understood our requirements and we test drove the new X3. As soon as we returned to the dealership, we ordered a 2025 BMW X3 — in fact, we built it with Jacques! He made great recommendations! The day after ordering, we realized that we wanted to add the blue calipers to our build — Jacques took immediate action and had it added to our build (which was already at the BMW factory). This was above and beyond, because the vehicle build had already been added to the factory production schedule. Jacques made sure that we were aware of ‘our BMW garage’ so that we could follow the production of our new X3. That was really exciting. Our X3 was delivered 4 weeks after submitting the build! Jacques kept in touch with us along the way and let us know when we were days away from getting the car. When it arrived, he scheduled our pick up appointment, set up time with the BMW genius (to set up profiles and review new functionality) and with the finance department. Jacques had the car in a warm bay with a giant red bow on it!! We were thrilled! From start to finish, our experience at BMW of Chattanooga and with Jacque is 5-stars! We highly recommend this dealership and, in particular, Jacques. THANK YOU!!Jeff and Laura, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Chattanooga! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Felt valued.
by Destiny on 12/04/2024Brandon the Salesman, Brandon with Finace, and Phil all made my experience memorable. I truly appreciate their patience and professionalism with helping me. I live in Nashville and I had to drive 2 hours but they made it all worth it. I am… more than happy with my new car. Ask for Brandon the salesman! 😇 also Brandon with Finace is hilarious definitely made the process fun. Oh almost forgot they are honest and don’t pile on packages when you don’t want them. Once again, go shop with them!Destiny, thank you for sharing your positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great experience
by Donald M on 12/01/2024Awesome. Very helpfulDonald, thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
BMW 2009 Z4 Used
by SallyHays on 11/23/2024We’re attentive and professionalHi, we are so pleased you enjoyed your visit to BMW of Chattanooga! Thank you, and have a fantastic day!
Nice Experience
by jojo2025 on 10/19/2024updated 10/28/2024John Griffis has been very helpful from the beginning to the end of the process. He has worked diligently to make sure I get the car I want. Though, there are some hiccups near the end of purchasing process but he turned it around to make… it easier for me and nice. If you are searching for the model you want from BMW, he can definitely help you get one even it’s not in his dealership. Thank you!Hi, we're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!
Satisfied Customer
by Steven B on 08/26/2024Solid purchasing experience. Sales staff worked with us to satisfy our needsWe're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sales/Cody
by Billy&Amanda on 08/14/2024updated 08/20/2024We have purchased three vehicles within the last year and BMW of Chattanooga has topped them all! Fast, friendly service! Most of all we were so impressed of how professional this dealership was! This was our 1st BMW purchase and I will… have to say you just gained a returning customer! Thank you Cody!Thank you for taking the time to let us know how we did. We hope you have a great day!
Ms
by PamelaS on 08/07/2024updated 08/16/2024Gary Ridge has now sold me my third BMW. I cannot express how helpful Gary was during each of these purchases.We sincerely thank you for the positive review, and look forward to seeing you again soon!
Missing Vehicle Title, Poor Communication
by T. Jewell on 07/29/2024Two months after we purchased our brand new 530i from this dealership, they still have not sent the title to the bank. We called the dealership to ask what the status was and nobody called us back for a week. They claim their computer… system went down for 2 weeks. I don’t believe that. So now we are fighting with our bank because they didn’t get title.Thank you for taking the time to leave us your feedback. We sincerely apologize for the inconvenience caused by the system downtime. We did in fact suffer from a nationwide system outage that hit majority of auto dealers causing a wide range of delays in many aspects of our business. We are back up and running currently at full speed and I see that we have completed your title work as of 7/25/24. Please do not hesitate to reach out to me directly at 423.508.1504 for any additional or future concerns. Thank you, Chris Hidalgo General Manager
Seamless Transaction
by Natedawg on 07/18/2024Brandon had great communication and made the transaction very easy.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great sales experience
by Guesscrazy on 07/17/2024Very smooth no hiccups.Thank you for taking the time to let us know how we did. We hope you have a great day!
Amazing
by Crazy Faith on 05/27/2024Amazing service! I was in a time crunch and they came through.We're so happy we were able to help you out! We look forward to your next visit! Take care!
Jeffry, thank you for sharing your positive experience! Until the next time we meet, take care!
by Mya Perez on 04/09/2025