Customer Reviews of BMW of Arlington
Review type:
Great Sales Team!!
Great Sales Team!!
by Lewis BMW on 05/31/2024Thanks to Vinny for his help and picking out our new Z4!!! Awesome experience courteous from the minute you walk in the door! Thank You!!! everybody over at BMW Arlington . Keep it up.!!!It's fantastic to hear that Vinny and the team at BMW of Arlington provided you with such a great experience! Enjoy your new Z4, and thanks for sharing your positive feedback. Keep up the great work, BMW of Arlington team!
EXCELLENT BMW SERVICE
by Bcaliskan on 05/29/2024Mr. Shawn Smith had conveniently been the first man I talked to for help and took care of me the whole way. He kindly planned according to my schedule as I had requested how long each service would take and if I would be able to make my… other appointments in time. Mr. Smith did however not only give me an accurate time frame, he swiftly had the Arlington team take care of my vehicle and had me receive my vehicle before his estimated time. I have to give thanks to everyone at the Arlington BMW for taking care of myself and my vehicle.Thank you for sharing your wonderful experience with us. We're delighted to hear that Mr. Shawn and the Arlington team provided exceptional service, accommodating your schedule and completing the work ahead of time. Your kind words are much appreciated. We look forward to continuing to take care of you and your vehicle in the future.
Service
by Robert7 on 05/29/2024Very professionalWe're delighted to learn that your experience was professional! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Tire replacement
by Gil650i on 05/21/2024Took my 2016 BMW 650i because of a flat tire. At first I thought the tire was under warranty because of extensive work done in June 2016. Later on I found out that only 3 tires had been replaced. However, it took some time and effort for… the service advisor to find that 2023 service order. Finally, the invoice was found and only 3 tires were replaced but not the one needed to be replace. All good and they replaced the tire.There was a bit of confusion initially, but we're glad that our service advisor was able to locate the necessary information and get your tire replaced. We apologize for any inconvenience caused by the delay in finding the service order, and we appreciate your patience. Thank you for choosing us.
Great purchase experience!
by L Guzman on 05/17/2024I drove over 1hr and I arrived at the dealership at 7:40PM. I was not told to leave at any point. I only went to get an appraisal for M340i. I wasn’t planning on purchasing a vehicle until next month. BMW of Arlington by far has the best… customer service a dealership has provided to me in the DFW area. I have visited many BMW dealerships and I purchased my M340i at the BMW of Dallas. It was such a horrible experience and feedback was provided to management that didn’t care. I’m really impressed honestly I had a friendly conversation with the manager after I told him I was a Veteran. My sales rep was Andreas Arapis and he was amazing. No pressure at any point. I told them I wanted a X5 M black on black and it’s exactly what he pulled up no questions asked. I looked at the vehicle while my trade was being appraised. Next thing I know I’m omw home in my new 2025 BMW xdrive40i. My decision to purchase from them was solely made on the service. I really don’t have more words. The transaction was not 5-7hrs long like it usually is either. It was fast but I was also the only customer there after closing lol. I was not asked to leave a review at all but I wanted to take time out because I know most times people leave reviews when negative things happen. Two words of advice to the owner of this dealership would be to promote BMW of Arlington more. I only found this dealership because I visited Dallas Dodge which is under the same ownership from what I was told. Dallas Dodge had some vehicle from BMW Arlington on their website. When I google BMW it shows like 6 and non of them have ever been BMW of Arlington. Some social media exposure wouldn’t be bad seeing that they have some sales reps that actually look like models. You should provide Dallas Dodge and Rockwall Ford a customer service training because they are horrible starting from management. I wish I would’ve found this dealership sooner. You have earned my buisness for a lifetime. Thank you so much!Thank you for sharing your outstanding experience at BMW of Arlington! We're thrilled to hear that our customer service exceeded your expectations. Andreas and our team strive to provide a no-pressure, enjoyable car-buying experience, and we're glad you found exactly what you wanted. We're honored to have earned your business for a lifetime. Thank you for your kind words and for choosing us. Safe travels and enjoy your new BMW!
Highly recommended
by Laura T on 05/15/2024I always bring my BMW to this dealership because they are transparent on the cost and pretty accurate on estimated completion time. If something unexpected comes up, they will arrange for a Lyft or Uber—or they’ll even offer a loaner (in… the case of an extended need)We're thrilled to be your trusted choice for servicing your BMW! Transparency and accuracy are key values we uphold in our dealership. We understand the importance of keeping you informed about costs and completion times, and we're glad to hear that we've met your expectations in these areas. Our commitment to customer satisfaction extends to providing convenient solutions when unexpected situations arise, such as arranging Lyft or Uber rides or offering loaner vehicles for extended needs. Thank you for your loyalty and trust in our services, and we look forward to continuing to exceed your expectations!
BMW of Arlington
by Nononono on 04/23/2024Certified pre owned car was given to me with burnt out bulbs, no coolant, filthy air filters and fluids. My guess is that somebody put gas and a for sale sticker on it and I got it just as the previous owner left. I'm in the market for… another car now but definitely won't be purchasing from BMW of Arlington.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
?When? When were you planning on getting back to me ? Update: dealer attempted to sell me ikon tech tracking device for $500. I of course declined.....low and behold, guess what I found installed on my car anyway......tracking device. This dealer is a huge scam..... buyer please please PLEASE beware.
Nononono, I appreciate you taking the time to inform me about your recent sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Mo Saleh General Manager msaleh@bmwofarlington.com
Truly outstanding service!
by MovieDoc on 04/21/2024I’ve been driving BMW’s for many years ( around 40 actually). I’ve been exposed to some dealership service departments that are just OK. One that wasn’t OK at all! ( they don’t exist any longer) And a few that were quite good but I have to… say that the very best I’ve ever experienced is with the Service Department at BMW of Arlington, Texas! Headed up by their Service Director, Mr. Chuong Nguyen , this dealership’s Service is truly exceptional. It’s thorough and customer driven! Without a doubt the best dealership for service I’ve ever experienced!It's wonderful to hear about your positive experiences with BMW of Arlington's Service Department! Mr. Chuong and our team here are committed to delivering exceptional service, and we're thrilled that you've found us to be the best dealership for service in your many years of BMW ownership. Thank you for your kind words!
BMW 2019
by LincolnT on 04/18/2024I did not expect the amount for service and I was not told until after the work was completed. My car only has 37000 milesThank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for your feedback about this negative experience you had with us because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Mo Saleh, General Manager msaleh@bmwofarlington.com
BMW Repeated visits
by mstan1215 on 04/15/2024I brought my car in and had to turn around and bring it back twice now within 3 miles of leaving the dealership because the same light is on “drivetrain malfunction”. Thus, they didn’t repair what they said they would and I am $8k in 2024… alone not to mention the near $5k from 2023. We still don’t have a resolution as my car was returned and I’m waiting. I have no confidence that a certified BMW technician looked at it and they’ve lose all credibility. It’s frustrating!Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize that you are still experiencing issues with your vehicle. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Chuong Nguyen Service Director cnguyen@bmwofarlington.com
Dr. Ifeanyi Ufondu
by Dr. Ufondu on 04/12/2024Sovann it was simply amazing as usual! She goes above and beyond for all of my service needs. She is very attentive and pays close attention to detail when it comes to her customers needs. Could not ask for a better service rep. Thank you… for your continued service and I look forward to having you work with us again. Dr. USovann provided you with exceptional service! We're thrilled to hear about your positive experience and how Sovann consistently goes above and beyond for your service needs. Her attentiveness and attention to detail are truly appreciated. Thank you for recognizing her efforts, and we eagerly anticipate serving you again in the future at BMW of Arlington!
Inappropriate
by suzaugust on 04/10/2024I took my vehicle in to have its annual service on 4/5/24. A vehicle left to me by my deceased sister. I received two spam texts and one phone call from your sales department while my X3 was being serviced. Your sales team was certain that… I could "rid myself from the grief" of maintenance and wear and tear on my 2018 X3. I am not impressed with your marketing tagets and practices. Not only did you insult the memory of my dead sister, you insulted your own engineers and assembly crew with your off the mark efforts to "get a sale under your belt" ...and by three different salesmen, no less. You need to tweek your "AI" to exclude me from your little game. I am not a statistic.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Always great
by suzaugust on 04/09/2024I come in for annual service on a vehicle that was left to me by my deceased sister. I am always treated well; as is my X3.Thank you for your kind words! We are thrilled that you had a pleasant service visit!
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service and detail
by mrdleski on 03/28/2024My service visit was great. Friendly advisor that I worked with. And reasonable pricing of services that my car needed.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service Center
by Everlynn on 03/15/2024Very pleasant and knowledgeable advisor. Kept me informed during the repair process. Friendly environment as well.It's great to hear that you had a very pleasant experience at the Service Center! We're glad that the advisor was knowledgeable and kept you informed throughout the repair process. We strive to create a friendly environment for all our customers. We're here to ensure your satisfaction with our service!
Great experience
by Mrs. Smith on 03/15/2024They didnt hesitate to help called and got a same day appt. Everything was discussed with me before anything was done and Sovann was absolutely amazing to work with.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
No response from service
by TammieT on 03/04/2024The service department never return phone calls! My service guy left but after going to the dealership I met a gentleman name Montoya I think. He stopped what he was doing and helped me, and gave good advice. So he’s stuck with me now!Thank you for bringing this to my attention. I apologize for the lack of response from our service department. I understand the importance of timely communication and would like to address this issue. Please contact me at your earliest convenience. Chuong Nguyen Service Director (817) 461-9222 cnguyen@bmwofarlington.com
Expensive af
by Joel F. on 02/24/2024They always do good work at the BMW dealerships I visit and they always have luxury establishments but your bank account better be right to fool around with these maintenance folks. Geez-us!Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Great Service
by Matthews on 02/23/2024My X4 was serviced yesterday and John communicated everything that was needed including the price.We're delighted to hear that you received great service during your X4's servicing and that John communicated everything, including the pricing. Clear communication is essential in providing a positive experience, and we're glad to know that your expectations were met. Thank you for choosing us, and we look forward to serving you again!
Z4 M40
by Mvatter on 02/19/2024First class experience with the Arlington shop. Ordered the car here and the process wa seamless and pleasant.We're delighted to hear that you had a first-class experience and that the process of ordering your car was seamless and pleasant. Thank you for choosing us, and we appreciate your positive comments!
Consistently great service experience
by JessicaH on 02/14/2024My car had to towed to the dealership due to a flat tire. It was handled quickly and Myron kept me up to date on the progress.We're delighted to hear about your consistently great service experiences with us. Handling your car being towed due to a flat tire quickly and keeping you up to date on the progress is what we aim for. Thank you for choosing us, and we appreciate your positive feedback!
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's fantastic to hear that Vinny and the team at BMW of Arlington provided you with such a great experience! Enjoy your new Z4, and thanks for sharing your positive feedback. Keep up the great work, BMW of Arlington team!
by Laura Driscoll on 06/04/2024