Baytown Ford
Customer Reviews of Baytown Ford
Review type:
Fantastic!
Fantastic!
by Gabriel on 03/24/2025Miss Paula was such an amazing and comforting woman to do business with. She was very informative and brought a lively sass to the table that always had you smiling. I appreciate her and the dealerships efforts on putting me into a brand… new f-150.Hi there, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Bought new expedition
by Masterst on 02/02/2025updated 02/10/2025Sales Aman and everyone we talked to were very nice and knowledgeable. We were inside and out very quicklyWe're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Great Experience
by NewSTOwner on 01/30/2025Adrian did a wonderful job. He worked with us by phone to get the most of the deal completed understanding that our schedule didn’t permit the full day of negotiations most dealerships require. Once we arrived, we only had minor points to… agree on and to sign paperwork. Best car buying experience we’ve had!We're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
New truck
by Bill Lewis on 11/15/2024I just want to say my salesperson, Melissa Norris went out of her way for an entire week to get us what we wanted in an F-150 Ford pickupBill, thank you for your kind review; we are happy to pass along your comments to the team here at Baytown Ford! Thank you, and have a fantastic day!
Sales
by Tina lozano on 10/08/2024updated 10/16/2024Respectful individual whi did the impossible to get me me approved for my vehicle he didn’t give up on meHi Tina! We're so happy we were able to help you out! We look forward to your next visit! Take care!
New Owner
by Collins on 09/03/2024updated 09/10/2024Faaaantastic overall , very quick, kind ,caring young man helped us fit with the perfect pickup truck. Jeff McDougal is his nameCollins, we really appreciate your positive review! We look forward to your next visit! Take care!
GREAT!!
by jayden berry on 08/28/2024updated 09/05/2024JD was very friendly and informative about the cars I was interested in! He went above and beyond to make sure I was happy!! definitely recommend!!!Jayden, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Sales
by Wlseboss on 03/28/2024The salespeople was very helpful.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Maverick Purchase
by Bucknlori on 03/17/2024My experience was quick and very efficient. Frank Arriola did a fabulous job. Great sales assoiate.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Baytown Ford = Awesome Experience!
by Courtney R. on 03/16/2024I was going in just for a routine oil change service, but decided to give these guys a chance to "Wow" me and boy did they ever! My sales person name was Adrian Torres and sales manager was Brian De Armes. Both did great! They were very… helpful and made sure all my questions were answered and made sure I was taken care of. They went way beyond and made sure I got the best deal possible. I never felt pressured or rushed with them at all. I would definitely recommend them to anyone that is interested in new or used. The whole place was great as well.Courtney, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Melissa and Gelmet Were Great!
by dpfahey on 03/16/2024Mellissa and Gelmer made the process easy, seemless and fast on a really good deal.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Poor Customer Service
by Troy Richardson on 03/07/2022I purchased my vehicle and was promised to have an extra key( statement was made the key guy is not onsite and would have to make an appointment) and i asked about programming my trailer brakes and if floor mats came with the truck. I was… told all would be covered when i returned. I notified my salesman Kevin and made an appointment for 3/7/2022 to pickup my key, floor mats and have my trailer brakes programmed. I asked the service guy and they had no appointment. I found out that Kevin had arranged this with Chanz. When i addressed Chanz he said there was no arrangement made. They then sent some lady out and she said they couldnt help me. They then pointed me to the used car sales manager. He would not help me and said Kevin no longer worked there. We shame on me for taking someone's word ( doesn't mean much at this local dealership). I will make sure that i do not ever buy anything from this dealer or any other Sonic company.Hi Troy, Thank you for bringing this situation to our attention. We regret to hear that your recent visit to our dealership was less than exceptional. We apologize for the miscommunication associated with your appointment, as well as any inconveniences that this may have caused. Our General Manager would love to speak with you directly and try to make things right. If willing, please contact Michael Thomas at 281-839-3301.
New truck
by Austin20 on 08/26/2021Great easy experienceThank you again for taking the time to let us know how we did. We hope you have a great day!
Don’t go anywhere else!
by Tracey on 09/23/2020Kelton was my salesman ... he was awesome ! Very helpful and nice even with all my questions . I purchased a used car that did not get the expected gas mileage I thought it would... and driving at least 120 miles a day ... this was a… big problem for me. I had it for about a week and half and told him the gas was expensive and asked it I could trade it for a different car... he said yes without any questions and next day I traded it for one with better gas mileage. I know most places would not do this. Most used cars are sold “as is”! He has several car lots and almost any kind of vehicle u would want. Definitely my next purchase will be here also ! And very friendly staff also !!Hi Tracey! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Dawn is amazing as always!
by Tori Renken on 05/27/2019updated 06/03/2019Dawn was excellent! had some issues with the condition my truck was in when i got it back but told her and it was fixed right away! no issues what so ever! she is a happy person and just wants to see a smile on everyone else facesTori Renken, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BUYER BEWARE
by LexiJo1 on 01/24/2018Went here today, a two and a half hour drive, after checking TWICE, with TWO different people (Matt & Alvin) to make sure I was approved financing, my payments were where they needed to be, and that the car was still there. Make it to the… dealership, to find out that the person I'd been speaking with (Matt), wasn't even there, after he'd texted me a couple hours prior, informing me he was. Then, find out that the car I'm coming for isn't even there! They loaned it out to someone having service down on their vehicle, the day prior. I was put under the impression, that I'd be signing papers and driving off the lot, as quickly as possible. After having us wait for over an hour, we were told that our payments would be much higher than previously quoted. It was a complete bait and switch. These people are completely unprofessional and I recommend them to no one. No one even introduced themselves to us. Customer service is obviously dead at this place. I was flat out lied to throughout the whole process. I wasted an entire day and a tank of gas on this, and time is money. BUYER BEWARE! I will also be making complaints with Ford, the BBB, the FTC, and Cars.com. Thank you, Sonic Ford, for wasting my time. 👏🏻Lexi, we are sorry to hear about this experience with us. Cutomer service and transparency are priorities for our team, and we hate to hear that this was not the case with your visit with us. We never want to leave our customers in the dark. Please reach out to us directly at 281-839-3300 so that we may resolve this issue. -Your Baytown Ford Team
Awful experience
by Mikelowery225 on 04/26/2017I wish I was able to do 0 star. I bought a used truck and was not offered any type of warranty. A day after purchasing it I heard noise coming from the engine. I brought it to the mechanic long story short $2500 In repairs. I then brought… it to the dealership after talking to the manager I wad accused that it was a friend of mine that did the esrmtimate and that the quote was ridiculous. I then said ok bring it to the mechanic at the dealership then. After the mechanic at the looked at it $3200 for the repairs. Hmmm at this point I said still think the price is redicoulous. I told them I would pay half I just want them to do the right thing. I said I'll pay for parts if they do the labor. That offered nothing absolutely nothing. Bought the truck and r days later I'm spending a lot of money to fix it. I don't recommend any body doing business with baytown ford. They obviously have no Morales. It's sad when this stiff happens and it happens too much. I am currently filing in small claims court hopefully the judge will see my side and understand that they knew about the issues when they sold it to me as they have mechanics on duty.Purchase experience for my 2016 F150 Lariat
by starsman53 on 12/12/2016updated 12/28/2016Salesman was very knowledgeable and didn't try to pressure me into buying something that I didn't want or need. Delivery was delayed several times due to glitches with sub-contractors, this is why I rated overall at 4 vs 5.Great and quick service.
by rzapata31 on 07/09/2016Unexpected service required and the service team was able to fit me in quickly.2012 Mustang air bag recalled
by DebbieV38 on 06/24/2016This was for a service recall of the airbag in my 2012 Mustang. They had the vehicle for a day and it was done in an acceptable amount of time.Horrible Experience
by Cheated26 on 06/22/2016Horrible experience! The salesman was ok. But after an all day event, and I do mean ALL DAY from 10:30 am finishing up at 7:30 pm (because the dealer had a sales meeting during our purchase that we were unaware of) The finance guy Fernando… Arrellano. well he is another story! A quick double talking misleading number shuffling un-trust worthy person. If you find yourself having to sit down with him to do your paperwork, Get Up And LEAVE! or You will regret it as we did. All of the paperwork does not show or represent the cash down payment we gave. The Truth in Lending paper work shows -0- in the down payment slot. He claimed it was in the paperwork and showed us another area where it appeared. When we contacted Ford they also stated the Truth in Lending Statement had to show the down payment. We were approved through Ford Financing for the low interest rate and he said " oh you have to give up your Factory Cash Rebate of $1450.00 for that rate." Again we asked Ford if this was true and was assured it was not. Not to mention on the Paper work the "Retail Buyers Order" that goes to the state of Texas to register the vehicle. The statement shows " Factory Cash Rebate Assigned to dealer $1450.00." When we asked why? He responded, oh we have to show that you gave up the rebate to get the 1.9% rate. My question to him was " Why is it calculated in the numbers". He fast talked me stating that is not important and does not affect you. Anyways after sitting down and calculating all of the numbers we realized we were right and he took advantage of us as well as what was rightfully ours. Ford advised that we talk with the dealership Manager to get this straightened out. I placed a call to the dealership the next day and requested to speak with the Finance Manager and I was told there were 4 of them and that he was one of them. I requested to Speak with The dealership manager so that our paperwork could be corrected and explained to us, well that was 2 weeks ago. I left another message last week and again was told the same. Again, I left a message and I still have not received a call back or any resolution. All we want is Honesty and for the paperwork to be corrected showing the cash down Payment as well as the Factory Cash Rebate cause we never agreed to just give it to the dealer we were scammed out of it. PLEASE BE CAREFUL this is NOT an HONEST dealership.
Hi there, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
by Brooke Stockton on 03/26/2025