Customer Reviews of Dallas Chrysler Dodge Jeep RAM
Review type:
Ashley in sales
Thank you for your kind words for our staff, we appreciate it!
Complete and total bait and switch!
by Bria on 03/27/2025Would not honor online price, or even the purchase agreement with the pricing approval! Was told they would rather lose me as a customer than lose $4000.I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Stuart Silva General Manager ssliva@dallasdodge.net
Jacob Martinez
by JacobMtz on 05/31/2024The actual car service was great. The customer service was horrendous. I had to make an appointment just to show up and be told that the only good that does me is put me in line for service. It took 3 days and the weekend just to get my car… looked at, another 11 days to fix an air conditioning condenser. 2 weeks without a car, half of that being in line to get looked at. The worst of this entire situation was having to call several times to get updates on my car. Not once was I called with an update without me reaching out leaving voicemails or calling the front desk to get in touch with my representative. When my car finally was ready most of the day was wasted on paperwork at which point I got the call later in the day too late for me to pick it up. Overall a terrible experience I will be looking forward to never having to take my car back for service, never dealing with the dealership again, or buying a Jeep brand car again. I’ve owned Toyotas, Lexus, and Fords and by far every one of these brands are leaps and bounds ahead of what I experienced at Jeep/Dodge/Chrystler/Ram.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us and the lack of communication during the process. I would like an opportunity to fix this and to earn your business, please contact me at dejohnson@dallasdodge.net. I look forward to speaking with you. Derek Johnson, Service Director
Oil change.
by Kimberlyc on 05/22/2024updated 05/28/2024SatisfiedWe're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Service advisor Johnny
by Bryan Mendoz on 05/23/2024Johnny was a great advisor this morning, he understood the issue I was having with my vehicle and quickly had me in and out the shop. Satisfied with the service providedWe're delighted to learn about your positive experience and the great assistance provided by Johnny! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Oil Change
by Crazybolin73 on 05/11/2024Winning for an oil change, used the coupon that was mailed to me, was only there for 1.5 hoursWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service Representative is very conscientious and considerate!
by Alan H. on 05/06/2024I have had service done at this dealership for many years. I had found them to be honest and diligent and courteous .It's wonderful to hear about your positive experiences with the service representative and the dealership over the years. Consistent honesty, diligence, and courtesy are essential qualities for a great service experience. Thank you for choosing us!
Service
by Marlon D on 04/26/2024Took too long, overcharged for parts/service, possible paid for part that did not needThank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
2018 Jeep Wrangler - Service
by baker1050 on 04/09/2024I have lost trust in this service shop. I will not bring any of my vehicles back to this shop. Work on the vehicle - Took a slightly longer than excepted. Did not repair / clear all issues that I requested. (3/5 Stars) Experience with… service rep - Little to no communication about my vehicle unless requested. Service rep would set deadlines for updates and not meet them. Service Rep tried to charge me for work that would not be included if I use the service shop for repairs. This was stated by phone and via text message that the charge would not be included. Took manager intervention to remove the charge. (1/5 Stars)Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory and that your vehicle was in service longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Christopher Chiv General Manager cchiv@dallasdodge.net
Ashley in sales
by Ajo Samuel on 04/08/2024Ashley was so helpful and good customer service and as her gudiance I was able to buy my jeep I want so I recommend herIt's wonderful to hear that Ashley provided you with excellent customer service and guidance during your purchase. We're delighted that you were able to find the Jeep you wanted with her help. Thank you for recommending her. Enjoy your new Jeep!
Thank you for your kind words for our staff, we appreciate it!
Dealership that lies and adds on additional fees
by Georgej26 on 03/27/2024If you want to buy a car from [non-permissible content removed], this is the place for you! They will lie to you while you’re there verbally telling you one thing, be very vague during negotiations, and sneak in line-items on you that make… no sense (such as adding a line-item for “CERT” - no other explanation) to try and get extra money out of you that you weren’t expecting. We asked our salesperson directly about a Jeep certified vehicle and how that warranty worked, they verbally told us that it was “included” in our negotiated purchase price, then they slid it onto the 100 line items as something called a “CERT” no additional explanation to get an extra $2,000 out of you. This isn’t one of the extra dealership warranties you can “purchase,” this is something that we were told was included up front in our negotiated price; not to be an extra line-item. So even when they act like we negotiated on a lower overall purchase price, they really are just waiting to add on another line item hoping you don’t notice something vague like that so that they can get extra money out of you to recoup on that lower negotiated price. It’s sneaky because they don’t walk you through all 100 line items either during initial negotiations and hope you don’t notice an additional $2,000 on the purchase price. We called other dealerships and they said being Jeep certified means the vehicle you're buying comes WITH the warranty included in the negotiated price - it shouldn’t be an additional line item. If you don’t want to be lied to or deceived, steer clear of this dealership. We called them out on it and they promised to send us a reimbursement check… one month later the dealership refuses to take our calls and no check! [non-permissible content removed]…Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Laura, I have yet to receive a response in almost a month from your dealership and we have attempted to call the dealership at least two to three times a week, left voicemails since people are always “unavailable” to discuss this issue so I highly doubt your dealership cares enough to reach out to us, but I welcome it.
Georgej26, I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am anticipating the opportunity to speak with you. Christopher Chiv General Manager cchiv@dallasdodge.net
Airbag Light On
by Maddog13 on 03/16/2024to car and dropped off. They called said a rat chewed the wire and the bumper-to-bumper warranty does not cover it Car has 16,000 miles on it. When I picked it up I looked at the wire the wire is cut not chewed onThank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Happy with purchase
by Dasox1096 on 03/14/2024Got a deal done quickly on a 2023 Compass. Dealership has a good markdown on previous years model.That's great to hear! We're glad that you were able to get a deal done quickly on the 2023 Compass, especially with the good markdown on the previous year's model. We're here to help and ensure your satisfaction with your new vehicle!
Dodge chrysler jeep dallas
by Matt scott on 02/23/2024Service department, isaiah were courteous, timely, and dependable as usualWe're pleased to hear that you had a positive experience with our service department and that Isaiah was courteous, timely, and dependable, as usual. Consistency in providing excellent service is important to us, and we appreciate your feedback. Thank you for choosing us, and we look forward to serving you again!
Awesome transaction
by Lindseyrubio on 02/21/2024The least uncomfortable car buying experience I’ve had.We're thrilled to hear that you had an awesome and relatively comfortable car-buying experience with us! Our goal is to make the process as smooth and pleasant as possible, and we appreciate your positive feedback. Thank you for choosing us, and we hope you're enjoying your new vehicle!
First Car
by KaylynD on 02/13/2024This was my first time buying a car and the car salesman, Miracle, was so patient with me and answered all of my questions clearly. He made the process so easy and it was a great experience! Definitely will be recommending him to everyone I… come across that needs to buy a vehicle.Congratulations on your first car purchase! We're thrilled that Miracle, your car salesman, provided you with a patient and clear experience, answering all your questions and making the process easy. Thank you for recommending Miracle to others. Safe travels in your new car, and we look forward to serving you again!
Joke of a Repair/Service Department
by Go Elsewhere on 02/03/2024Another Jeep dealership that provides horrific customer service. I received ZERO service tech initiated communication until he sent a text letting me know the cost of my service. All other communication regarding the status of my vehicle… was initiated by me. Also found it quite comical that a tire alignment was recommended yet the multi-point inspection report indicated that my tires were "all checked and OK at this time". Not sure why a Powertrain Control Module flash and update took 7 business days to complete. Still trying to figure out where I can get good customer service for a Jeep.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Repair 2008 dodge ram truck.
by DAVIDsr on 02/02/2024It took five weeks for the repair. To replace gas tank and front struts.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize for the long wait time to have your vehicle serviced with us. I would like an opportunity to fix this and earn your business, please contact me at dejohnson@dallasdodge.net. I look forward to speaking with you. Derek Johnson, Service Director
Service Department
by Lonnie Hill on 01/18/2024Thanks for taking care of my problem I've been having with the hydraulicYou're welcome! We're glad to hear that we could take care of the hydraulic problem you've been experiencing. We're here to help, and thank you for choosing us to address your automotive needs!
Horrible Experience
by Speechless on 01/12/2024Refused to honor warrantyMy apologies for the delayed response, but I appreciate you taking the time to inform me about your service experience regarding your warranty. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. I would appreciate it. If you would kindly reach out to me using the contact information provided. Thank you for your feedback, and I am looking forward to the opportunity to speak with you. Christopher Chiv General Manager Office: 214.319-1407 cchiv@dallasdodge.net
I have no desire to speak to anyone at Dallas Chrysler Dodge Jeep RAM. Jeep corporate also advised me against it. Thank you
Not to mention it took you over 3 months to respond.
Great experience!
by Cesar H. on 01/03/2024Great experience and friendly customer service! The only downside was that it took 3 hours for an oil change even when I had an appointment at 8AM.Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at 214.319-1407. I look forward to speaking with you. Christopher Chiv General Manager Dallas Dodge Office: 214.319-1407 cchiv@dallasdodge.net
Dpride
by Dpride int’l on 12/10/2023Service was restored quickly and performed properly.We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's wonderful to hear that Ashley provided you with excellent customer service and guidance during your purchase. We're delighted that you were able to find the Jeep you wanted with her help. Thank you for recommending her. Enjoy your new Jeep!
by Sara Thurston on 04/10/2024