Tom Peacock Cadillac
Customer Reviews of Tom Peacock Cadillac
Review type:
Well informed. Money savers
6th Cadallic
by AWilliams on 01/29/2025updated 02/05/2025Beautiful location. The remodel show room and sales area is very nice. The service here is always amazing. Extremely friendly and helpful. Everyone is exceptional, Sales, Service, all. I love going out to Tom Peacock!Thank you for your wonderful review! We truly appreciate your kind words about our beautiful location and remodeled showroom at Tom Peacock Cadillac. It's great to hear that you find our service exceptional and that our team has made your visits enjoyable. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Disappointed 😞
by Lynn on 01/31/2025My service visits are not usually as disappointing as this one. I arrived at 7:30am for an 8am appointment and reminded my service advisor that I wanted a 4-wheel alignment, equal air pressure in all 4 tires, and a car wash. I asked about… rotating the tires when he told that it costs extra so its better to wait until I get the oil changed. I mentioned that the back tires were worn on the inside so he offered to give a quote for 2 tires. I received an email after 9am with a work order about needing stutts. After another 30 to 40 minutes with no status update, I sent a text to see if the technician was performing the alignment. I was told that an alignment would be a waste of money without replacing the struts. So I asked for my car and a quote. More time passed before my car was brought up. I again had to wait another 15 minutes or so for the service advisor to bring the paperwork. He presented me a bill for over $200 saying that he gave me a discount for the diagnostic. I told him that I did not ask for a diagnostic, I came for an alignment. He then told the cashier that he would take care of it. I left the dealership at 11:45am, 4 hours and 15 minutes later. Time completely wasted. I was disappointed at the delayed communication from the service advisor, as well as him trying to charge me for a service I didn't request. I don't plan to go back!Thank you for sharing your experience with us. I understand your frustration regarding the lengthy wait and the communication issues during your service appointment at Tom Peacock Cadillac. Your feedback is valuable, and I appreciate you bringing these concerns to our attention. I strive to provide top-notch service and would like to invite you to reach out to me directly to discuss your experience further. I want to ensure that we address any misunderstandings and improve for future visits. Thank you once again, and I hope to have the opportunity to restore your faith in us. Sincerely, Steve Hainline | General Manager | 281.443.7700
Great experience
by Amy Reynolds on 01/25/2025updated 01/31/2025A+ service from everyone involved in the repair of my vehicle. I appreciate the great communication and taking care of all of my needs and questions. Very helpful staff (Isabel is amazing)! Love the delivery/pick up service. Very… convenient!!Thank you so much for your wonderful review, Amy! We truly appreciate your kind words, and we're thrilled to hear that you received A+ service during the repair of your vehicle. It's great to know that our team, especially Isabel, was able to assist you effectively. We're also glad you found our delivery and pick-up service convenient. We look forward to serving you again at Tom Peacock Cadillac! Sincerely, Steve Hainline | General Manager | 281.443.7700
A+ for Alves
by Nonna on 01/30/2025Messaged mid morning about needing oil change have a d scheduled for next day AM. Around 1:00 I messaged my service advisor asking if any way I could get in that afternoon. He was able to accommodate me, as he always does and I was in and… out of there within 1 1/2 hrs! Waiting area is very comfortable!Thank you for sharing your experience! We're thrilled to hear that your service advisor was able to accommodate your request for an oil change at Tom Peacock Cadillac on such short notice. It's great to know you found our waiting area comfortable. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Peacock Perfection
by John O on 01/30/2025Tom Peacock Cadillac service is top shelf! Tina met me at my appointment time and kept me updated throughout my CT6 being serviced.Thank you for the fantastic review! We're thrilled to hear that you had a great experience at Tom Peacock Cadillac. It's wonderful to know that Tina provided you with excellent service and kept you updated during your CT6 servicing. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Quick and Easy
by Calvin on 01/29/2025Bought my vehicle in for routine maintenance. They got me in and out quickly.Thank you for your review! We’re glad to hear that you had a quick and efficient experience during your routine maintenance at Tom Peacock Cadillac. We always strive to provide prompt service for our customers. We look forward to seeing you again for your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700
Well informed. Money savers
by Dennis Dillon on 01/29/2025Great staff n prompt courteous service Thanks for making life a little easierThank you for your kind words! We're thrilled to hear that you had a great experience with our staff at Tom Peacock Cadillac. Providing prompt and courteous service is what we strive for, and we're glad we could make your life a little easier. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
An honest dealership
by Maryann Orta on 01/27/2025This is one of the most honest and genuine dealership's I have come across in a very long time. The salesman Jeff was very honest and open about the whole transaction. There were no “hidden fees” or any suprises. He was patient and not at… all pushy like most salesman and dealerships. We traveled from port Lavaca and it was certainly worth the drive!Thank you, Maryann! We truly appreciate your kind words about Tom Peacock Cadillac and our team, especially Jeff. We're glad to hear that your experience was honest and transparent, and that it was worth the journey from Port Lavaca. We look forward to welcoming you back for any future needs! Sincerely, Steve Hainline | General Manager | 281.443.7700
New Escalade
by Mark K on 01/19/2025updated 01/27/2025Fair and easy. Personable staff.Thank you for your wonderful review! We're thrilled to hear that you found our staff at Tom Peacock Cadillac to be fair, easy to work with, and personable. Your experience means a lot to us! We hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Learning with Mr. JD
by Theresa Schutze on 01/26/2025Dealership employees are all very personable and knowledgeable. Any person will be able to steer you in the right direction.Thank you, Theresa! I truly appreciate your kind words about our team at Tom Peacock Cadillac. It's fantastic to hear that you found our employees to be personable and knowledgeable. I strive to provide the best experience possible for our customers. I look forward to welcoming you back next time! Sincerely, Steve Hainline | General Manager | 281.443.7700
Awesome
by Luis Morales on 01/26/2025Make sure when you go, ask for Jenifer. She has like 700 sales rep of the month awards. I can see why, she’s the best. Smooth and easy purchase.Thank you, Luis! I truly appreciate your kind words about Jenifer and her exceptional service at Tom Peacock Cadillac. I'm thrilled to hear that your purchase experience was smooth and easy. I look forward to welcoming you back for your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700
Best Cadillac Dealership in all the land
by Allison Akens on 01/24/2025Best service department and selections of cars for sale. Can be pricy when service is needed and when your car is out of warranty and beyond an oil change.Thank you for your review! We appreciate your kind words about our service department and selection of vehicles at Tom Peacock Cadillac. We understand that service costs can be a concern, especially with vehicles out of warranty. If you have any specific questions or need assistance, feel free to reach out. We look forward to serving you again! Sincerely, Steve Hainline | General Manager | 281.443.7700
Great customer service
by Jennifer on 01/24/2025Isabel was knowledgeable and very helpful.Thank you, Jennifer, for your kind words! We're thrilled to hear that you found our team knowledgeable and helpful. At Tom Peacock Cadillac, we strive to provide the best experience for our customers. We look forward to serving you again! Sincerely, Steve Hainline | General Manager | 281.443.7700
So welcoming
by Tbaby on 01/18/2025updated 01/24/2025Spear was very nice! He kept me updated on my cars progress. Every person I met said hi and asked if I needed anything.Thank you for your kind words! I appreciate your feedback about your experience with Spear and the team at Tom Peacock Cadillac. It's great to hear that you felt well taken care of and kept informed. I look forward to seeing you again in the future! Sincerely, Steve Hainline | General Manager | 281.443.7700
Service is ok
by Tamia Yarbrough on 01/23/2025Service is ok but I guess you need to spend $2k minimum to get a complimentary car wash .. :/Thank you for sharing your thoughts with us, Tamia. We appreciate your feedback regarding the complimentary car wash policy at Tom Peacock Cadillac. We strive to provide quality service, and your comments will help us enhance our offerings. If you would be willing to discuss this further, please feel free to reach out to us directly. We look forward to serving you again! Sincerely, Steve Hainline | General Manager | 281.443.7700
Amazing!
by Nette on 01/18/2025I had made a service appointment for 0800 online the day before. Spear, the service advisor told me he saw my request but was made late in the day and I wasn’t on the schedule. He got me in and out in a couple of hours!!! Everything that I… requested was done! Was very patient with this granny and her questions! LOL They even washed my car!!!! Big surprise!!!! This is my third time to visit and each time, EVERYBODY I encountered was smiling, courteous and friendly. They make you feel at home. Waiting area and the restrooms were clean! The only disappointment…no fresh baked cookies…but it was 0800 and they just opened. AND cookies aren’t for breakfast lol.Thank you so much for sharing your experience with us! We're thrilled to hear that Spear and the team at Tom Peacock Cadillac took such great care of you during your service appointment. Getting you in and out in a few hours while ensuring everything was completed to your satisfaction is what we strive for. We're glad you enjoyed the car wash and found our staff to be friendly and welcoming. We appreciate your feedback about the cookies and will certainly take it into consideration for future visits! We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Look No Further
by MiMi on 01/18/2025I was very satisfied with the service performed on my 2016 XTS Cadillac. It was completed in a timely manner. The Service Advisor kept me informed and the final cost was what he quoted. My car was returned washed and vacuumed. Great… experience with Tom Peacock’s Service Department.Thank you for your fantastic review! We're thrilled to hear that you were very satisfied with the service performed on your 2016 XTS Cadillac. Our team strives to keep our customers informed and deliver a great experience, so we're glad to know we met your expectations. Please visit us again at Tom Peacock Cadillac for any future needs! Sincerely, Steve Hainline | General Manager | 281.443.7700
I’m and out job!
by Erin G on 11/15/2024updated 12/27/2024I loved how fast it was. I usually let my husband take our car in but today it was my job. I was worried about the wait because I had to bring my toddler and my infant, but that’s was not an issue AT ALL! They got me in and out and the… whole team was amazing and so kind. Great experience and service. I’m glad I came.Honor their promise & Great service.
by Joe RedPanda on 12/15/2024updated 12/24/2024Service was very prompt and their staff members are professional.Thank you for your kind review! I'm thrilled to hear that you found our service prompt and our staff professional. At Tom Peacock Cadillac, I strive to provide the best experience for our customers. I hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Service CT5
by Drake on 12/13/2024updated 12/20/2024The people were very polite and professionalThank you for your kind words! We're delighted to hear that you found our team at Tom Peacock Cadillac to be polite and professional. We appreciate your feedback and hope to see you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
Exceptional Service
by Nicole on 12/12/2024updated 12/19/2024I have owned at least 5 cadillacs over the past 20 years and have always received great service from Tom Peacock Cadillac. They have always greeted me respectfully, explained unexpected cost with diligence and are friendly. Thank you.Thank you so much for your kind words! We truly appreciate your loyalty to Tom Peacock Cadillac over the years. It’s wonderful to hear that our team has consistently provided you with respectful service and clear communication. We look forward to welcoming you back for your next visit! Sincerely, Steve Hainline | General Manager | 281.443.7700
For over three decades, Tom Peacock Cadillac has provided Houstonians with the finest automobiles, a world class facility, and a friendly, knowledgeable family of professionals. We pride ourselves on being Houston’s premier Cadillac dealer - offering goods and services that not only meet your expectations, but exceed them as well. Whether you are in the market to purchase your next vehicle or service your existing one, our goal is to make you feel as comfortable as possible. Call 281-500-9375 or simply just stop in - we look forward to the opportunity to be of service.
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff at Tom Peacock Cadillac. Providing prompt and courteous service is what we strive for, and we're glad we could make your life a little easier. We look forward to seeing you again soon! Sincerely, Steve Hainline | General Manager | 281.443.7700
by Tom Peacock Cadillac on 01/30/2025