Tuscaloosa Chevrolet
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Customer Reviews of Tuscaloosa Chevrolet
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No more squeals!!
by ArethaB on 05/08/2023
My service was needed, timely and my service technician, Andrea followed up with me timely! No more breaks squealing and my front camera was replaced and under warranty! Roll Tide!!
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Not so great service experience
by Julia D on 03/10/2025updated 03/17/2025Normally everything is good at my dealership. I needed an oil change, new headlight and battery. Headlight was out if stock. I was told I could purchase elsewhere and make a new appointment. Chevy stated that i did not need a battery. My… car had needed roadside the previous week so I really didn't believe the battery was fine. They gave no explanation as to why it could have been going dead. Two days later, I had to get roadside again. It was a huge inconvenience. Could have been avoided. Wasted time and money. I ended up getting a battery from a parts store near my house. So disappointed. Chevy missed the mark this time.Bad
by Maddatcat on 01/26/2025updated 02/03/2025Took too long. Then I’m handicap they parked my car at the end of the row. So I had to walk in pain all the way to my car. Do not recommend to handicapNo more squeals!!
by ArethaB on 05/08/2023My service was needed, timely and my service technician, Andrea followed up with me timely! No more breaks squealing and my front camera was replaced and under warranty! Roll Tide!!Hi, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
AWFUL EXPERIENCE
by Cliff Dorsey on 03/21/2023I'm the owner of a 2016 Z06, I took my car to the shop on October 10th, 2022, to be serviced and there was a light on saying there was a problem. Tuscaloosa Chevrolet analyzed the problem and discovered the car needed a TCM. I finely got my… car back 5 months later. I received my car back filthy, low tire sensors was on indicating low air pressure. The service writer was very apologetic, and I don't blame Jared at all. This is not what you expect with a car you paid 100k for.Hi, we're disappointed to hear of the negative experience you had at our location. Please reach out to us at (205) 758-4451 when you can so we can address this situation directly. Thank you and have a great day.
Tuscaloosa Chevrolet
by RoHorton on 01/01/2023Jessie is an amazing sales rep. He is very knowledgeable and patient. Whenever me or any of my colleagues want to purchase a vehicle he is my go to. Definitely would recommend Tuscaloosa Chevrolet and Mr. Jessie.Hi there, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
Very disappointed
by M Binion on 12/29/2022I came in for a simple oil change and tire rotation. Upon returning to work I found that a watch was not where I left it and other items were moved around in my vehicle. I called the dealership immediately and talked to service manager. I… was told that they would look into it and I would be called back. Days later I had to call her back because she never responded. I was told that there was nothing that would be done and basically have a nice day. There was no concern, no compassion, no empathy or explanation which is very disappointing! I’ve been doing business with this dealership for over 10 years and have never had a issue like this and to see how they responded and reacted to the situation is disappointing and disturbing! I will be looking into using another dealership for my services!Tuscaloosa Chevrolet
by Dixiechick on 01/28/2021I recently asked the service manager to go over the records for services to my car. Ass I thought, over 150,000 miles and no new plugs, flushed etc had ever been done. Not sure why they hadn't suggested them along the way, but now ($1200… later) I'm all caught up. I've been in for an oil change very regularly, only using another place twice in all 13 years I've owned this GMC. Perhaps it was because it wasn't a Chevrolet? And although promised to be done by 4pm, it was 4:45 before they called trip let me know it was ready, so I didn't pick it up until the next day, as my ride was no longer available.Randle Norris
by Randle N on 01/01/2020I purchased a 2011 GMC sierra truck from Tuscaloosa Chevrolet Al. on 12/13/19. With less than 500 miles on truck since purchase, engine light comes on . I ran a personal code check, there were 2 stored codes of bad (oil sender) . Called… dealership about problem was told to bring truck back they would take care of the problem . They did $617.00 later . I asked management if they would half the cost and the answer was NO. When purchasing vehicle I was told it had a thorough inspection, that was not the case. This was a (as is) purchase I know , but look I haven"t even made the first payment and now put out this kind of money.Poor or Lack of Customer Service
by mrbrad74 on 07/30/2017It felt like they didn't want me or my truck there. John(the tech)gave me a dirty vehicle with no gas that he said was used by the construction crew and then when I told him it didn't have any gas and it smelled awful, he gave a smaller car… that was the same way but appeared to had a animal in it by hairs all over the seats. It was the worst customer service I had ever experienced from a company the size of this dealership. In the past I've owned three Ford F150's and never experienced such POOR or lack of customer service. It wasn't the welcome to the Chevy family experience I was looking for. I was contacted by a representative from Tuscaloosa Chevrolet, I told her and she told me that I would be getting a call from the manager but I guess my experience it wasn't that important because I never received one. I can't say right now that I wouldn't tell anyone to never by a Chevy, but I am telling everyone not to go to Tuscaloosa Chevrolet because of their lack of professionalism and poor customer skills.Communication not so good
by catrina30 on 04/15/2013updated 04/24/2025I visited this dealership because I was very interested in one of their vehicles. Took a test drive, the salesman was nice. The salesmanager was nice. Decided the next day to make an offer on the vehicle and called my salesman to make the… offer. Was told he would get with his used car salesman and call me back. The end. Never heard from them again. No call to say "sorry, your offer is not acceptable and we can't help you"... no counter offer... nothing. To add insult to injury they proceeded to list the car the next week at $1,000 more than they were asking for it when I made the offer. Customer communication and care is lacking at this dealership.We appreciate customer reviews and know they play an important role in the buying decision for many of today's consumers. As a dealership, Tuscaloosa Chevrolet takes customer satisfaction very seriously. We can (and do) make occasional mistakes. But, when mistakes happen, we correct them as quickly and fairly as possible; going above and beyond to make it right by the customer. We ask ALL our customers to review us, whether the review is good or bad. Then, to provide a true picture of our level of satisfaction, we include them all on our website for everyone to see. In just a matter of months well over 400 customers have written reviews. We invite you to visit the Tuscaloosa Chevrolet website to review a true depiction of our customer service. There, you'll come to a more informed opinion about Tuscaloosa Chevrolet. Thank You, Tuscaloosa Chevrolet
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About our dealership
Hi, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know!
by Shweta Singhal on 05/10/2023