Terry Thompson Chevrolet
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Customer Reviews of Terry Thompson Chevrolet
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44 sales reviews
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Great experience
by SteveG on 03/15/2018We almost forgot we were at a dealership buying a car. The staff was so friendly. Our sales guy, Max, was SUPER!! Very professional, yet personable. Felt like he was an old friend, very easy to talk to. Max made sure we were completely set… up and knew how to everything worked on our Tahoe. All together a great experience!Great experience
by Sparkey on 08/04/2017Bought a used Silverado LTZ. The salesman Jack Cannon was extremely helpful in finding just what I was looking for. It didn't take as long as some other dealers to complete the sale.Thank you for the nice review. Please do not hesitate to contact us at any time if we can be of further assistance to you. Best, Summer
7 Cars
by Schoolmarm on 06/21/2017We recently purchased our 7th car from Marty at Terry Thompson; he's a low pressure kind of guy, and we believe that we are getting the best possible price. We keep coming back for more! We could recommend you check Terry Thompson's… inventory out, and if they don't have what you desire, they'll find it for you.We appreciate your feedback and look forward to assisting you in the years to come. Please reach out to us should you need anything in the meantime!
Finance manager cost u 30000 sale that day
by jeremyreed on 02/16/2017The girl that waited on me was very nice,need more employees like her,after service went to talk to finance manager about my truck,he was a rude [non-permissible content removed]..we were going to buy my wife a tahoe that day but went to… Joe bouland instead due to his attitude ..I've bought 5 cars there in 7 years and will not buy anotherWere sorry to hear your recent experience. Aside from the attitude of our service employees, was there anything specific that occurred? We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. If you wouldn't mind contacting me, I'd love the chance to speak with you and hear your feedback regarding your visit. I'd like to help repair your relationship with our team and create a better experience in the future! I hope to hear from you soon. Regards, Summer Riccio- Marketing Director- summer@terry-thompson.com- (251) 626-0631
Dealership staff exceptional
by traveller16 on 01/27/2017We were able to find exactly the right vehicle with all the features we were looking for. Our salesperson was extremely knowledgeable concerning all our questions of the car. Service in preparing the vehicle for delivery went beyond what… was usually performed. Dealership staff extremely organized making all paperwork very quick and efficient.Great Car Buying Experience
by liaison on 01/26/2017I purchased a used car from Terry Thompson Chevrolet on the last day of the year. I accepted their offer over the phone and ended up spending no more than 30 minutes completing paperwork. No pressure to sell me an aftermarket warranty or… anything. My salesperson David had all the paper work ready when I arrived and finance guy was courteous and professional. I highly recommend Terry Thompson Chevrolet.Excellent Sales Experience
by ms261220 on 08/25/2016I had an excellent experience when I purchased my 2015 Colorado Z71 from Terry Thompson Chevrolet. I received a fair price and the customer experience was second to none.EXCELLENT SERVICE ALL AROUND .
by ravishing169 on 08/23/2016I have brought several cars and this has to be one of the best purchases I have experienced. It has been a month and Terry Thompson is still making sure everything is all right. I want to Thank my sales associate; Mr. Gerard Sims, for… being patient and going out of his way so that I could purchase my car. Thanks to ALL of you for making this a smooth buy. Now if I could get you all to help me, make these payments!!Awesome Buying Experience
by jesters on 07/19/2016Just wanted to say that the purchase of our 2016 Silverado was the smoothest negotiation for the purchase of a vehicle I have ever had. John LaGreca treated us with respect throughout the process. We were never pressured to make a… purchase. He listened to my requirement for the vehicle and found the perfect match and then offered us a purchase price that fit our budget. Great staff - everyone was friendly and seemed genuinely glad to have us become part of the Terry Thompson Chevrolet Family.Truck Purchase
by pwilliams15 on 06/16/2016updated 06/30/2016This was the most comfortable purchase I ever made, no pressure, no hassle just good family environment, and received just what I asked for. Thanks my salesman Garrard Simms was very helpful in finding the truck that I asked for again.… Thanks very much Terry Thompson really takes you Home.I would also like to Thank Mr. Gerrard Sims, He was the best salesman ever and gave me just what I asked for again Thanks.
Great Purchase easy Deal
by ChevyPartyof5 on 04/22/2016We purchased a 2016 Chevy Traverse with the help of a Sales Associate, Jack. We drove all the way from Defuniak Springs, Fl to get a great deal. We saved money by driving a little bit out of our way. Jack was not pushy and he made sure we… were satisfied with our purchase. It was a very easy transaction.Highly recommend
by z71tahoe1 on 04/04/2016I highly recommend Terry Thompson Chevy. I got a great price and they were competitive within a 300+mile radius. Customer service was excellent and they listened to my wants/needs and were able to meet both. Marty Rowe and Jim Payne were… excellent to work with.Truck purchase
by Bill8888 on 01/02/2016Very happy with the buying experience-got a good price without hassle after getting good personalized service from Karl. Listened to what we needed and made good suggestions. Second vehicle bought from Terry ThompsonEasiest car purchase ever
by Jpfairhope on 12/08/2015I worked directly with the dealership on a very specific car I wanted. They searched for weeks and found it for me. Each step of the way they have done more than expected.Best experience we've ever had!
by 2rugrats2 on 11/14/2015Our sales rep Mr. John Lagreca, went above and beyond. We had a guaranteed price from USAA and not only did he find us the perfect car, he BEAT the Guaranteed price. I could not be more pleased. Also our car came with 5 years of oiled… changes at no extra charge.Happy Customer
by LATINLA on 10/01/2015I recently purchased a new vehicle from Terry Thompson Chevrolet. It was my first purchase from them. My sales rep, Jack worked with me over several months looking hard for a 2015 to meet my desire. With no 2015 available, I opted to… wait for 2016 order. We worked together, and ordered my dream car. I traded in a car, and they gave me a very good, fair and honest price...something you don't always get at other dealers. Jack kept me informed on the status of the build. Next thing I knew, I picked it up and drove off into the sunset with a big smile. First experience with Terry Thompson was absolutely superb !Dirty, ANTS, PILLS, French Fries, Low engine oil,$50,000, 2015 -Never again
by DirtyChevy2015 on 07/01/2015We paid $50,000 for a pre-owned 2015 Chevy Suburban, the sales rep Mike that we dealt with was nice and knew just enough about the vehicle to teach us lil more than we already knew from the internet. I had gotten an OUT the door price from… the Online manager before I went to the dealership and when it came to finalize the deal they said I was getting a better deal but with a higher OTD price! After getting upset and almost walking out they honored their quote (why they force a customer to this point makes no sense to me and is just lousy business and not professional at all). We had mentioned to Mike that the vehicle on the inside needed a better cleaning and we would come back the next day to pick it up after its cleaned. We went back the next day to pick the car up and when we got it home I had to clean it myself! I found the following things under the front 2 seats: French fries, few pennies, a Enterprise business card, a Terry Thompson Service Mgt business card, and 2 pills! I am very glad my 1 year old didn't get these pills!! While I was vacuuming the floor area I started to notice a bunch of small black ants and the more I looked the more of them I kept having to kill and clean up. I ended up pulling the front and very back 3rd row cup holders out and cleaning out some very sticky slimy stuff up (think it was a Coke spilled out or something of that sort)..I had to vacuum the car every day for 5 days straight to keep getting the ants that were in the car and we could not figure out the source. The ants and dirty stuff is one thing but the 2nd day we had the car and less than 50 miles from when we bought the car we get a "NEED ENGINE OIL" message pop up on the monitor!!! These guys actually sold us a vehicle without topping off all the essential fluids for a car to run...WOW! Needless to say I think this was probably the worst $50,000 treatment I have ever had in my life and will never give my business back to Terry Thompson; they are all about trying to keep every last penny from your pocket even after they already give you a hard price and later try to blame it on a tax difference or tax calculation mistake on their part and will not spend a single penny to make things right. By far the worse car buying experience I have ever had and will not recommend this dealership to anyone. BE VERY AWARE and make sure make sure make sure that your car is properly cleaned before you drive it off the lot...if my little girl would of taken whatever those lil pills were that I found; I probably would of drive this Suburban right through their doors! I am so glad that we decided to just double check the car ourselves when we got home... OHH and get ready for them to do their lil skit outside the finance guys door where they will talk very loudly about your deal and act like its a big deal and that no other deal like this should ever be done or people will start to lose jobs around here; it was almost annoyingly aggravating to hear the online manager and floor manager (skinny white guy in shorts on) haggle with each other like their problems or mistakes were my problem or my mistake...very childish act they were putting on; be ready for it...I am almost positive they do this lil act to everyone they think is buying their first vehicle.Equinox purchase
by rdrdoc6611 on 12/03/2014Thanks to Mike Doane through the Internet my purchase of a 2015 Equinox was quick and easy.There was no intimidation factor.I think the whole process was a win win2015 Tahoe
by blake0110 on 09/29/2014I would highly recommend buying from Terry Thompson. I have been looking for a Tahoe with certain features and Nick helped me every step of the way. They didn't have what I wanted on the lot but Nick located one out of state and had it… here the next day.Great buying experience
by bluesky123 on 07/11/2014I just purchased a 2015 Tahoe. I started the conversation with Mike D. via their website and he was very informative and no pressure. I had my 5 year old with me which made things more difficult for me but it did not bother Mike...or at… least he did not show it. The process was very smooth. I love my new Tahoe!Terry Thompson Chevrolet
by bkgoad on 11/20/2010This is for everyone who deals with this dealership, COMPLETELY HORRIBLE. Went online to the dealership website, they had a truck listed for one price. I contacted the dealership and they quoted me a price, they went on to say they could… be anybody price. The first time I tried to set up a visit, they didnt call me back at all, I went online and they sent me an email. I decided to give the dealership another chance and I went to the dealership to test drive the vehicle, when I got there and talked to the representative, she told me that the price was wrong and gave me a price, which was about $8,000 more than the original price. I asked what happened, she said that the truck had a special package on it and it was listed wrong. I proceeded to leave, on the road, I called the dealership and tried to talk to the general manager, they told me that he wasnt there, I talked, explained the situation to the new car sales manager, he said that there wasnt anything that they could do. When I got home, I looked up the truck, they had it listed about $7,000 more than it was priced to me. I felt like I was dealing with a bunch of [violative content deleted], trying to rip me off. I hope that everyone reads this, so they dont have to deal with this dealership. There are some better dealerships around that area and Pensacola.We did try working with the customer; we did make an error with the online price as additional equipment that was added to the truck was not posted to the internet. The additional equipment had a retail value of over $9,000.00 and we were offering to sell it to the customer at our cost due to the error. We are sorry for the price error and have new systems in place to make sure this will not happen to future customers.
Chevrolet Silverado 1500
Chevrolet Tahoe
Chevrolet Silverado 2500HD
Chevrolet Equinox
About our dealership
Thank you for taking the time to leave us such a great review! I am excited to share this with Max and our sales team. We appreciate you giving us the opportunity to assist you and look forward to seeing you again soon. Sincerely, Summer R., Marketing Director
by ttcmarketing on 04/09/2018