BMW of Mobile
Customer Reviews of BMW of Mobile
Review type:
Buyer
Chip windshield fix
by Angelica on 06/04/2024Service was excellentHello Angelica, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Buyer
by Cynthia on 05/24/2024Alex was awesome! She kept me informed on the arrival of my vehicle and was very knowledgeable in helping me set up my profile and showing me tidbits on operating my car. She reached out to me to see how things were going and offered… assistance if I have any additional questions.It sounds like Alex provided you with exceptional service! Keeping you informed about your vehicle's arrival, assisting with setting up your profile, and providing helpful tips on operating your car shows a high level of knowledge and dedication. It's great that she also followed up to ensure everything was going well and offered further assistance if needed. Enjoy your new vehicle!
Maintenance
by Bosarge on 05/09/2024In and out very quickly.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
A good surprise!
by daviddunkin on 05/02/2024Kathy and I had a great experience at your dealership. Everyone was personable and went out of their way to make us feel welcome. Matt was wonderful to work with and made our purchase stress and pressure free. Richard and Reed in your… service dept went above and beyond what was necessary and made our experience next level. Adele made the mundane paperwork less so by connecting on a personal level. Really appreciate his help with completing the purchase by communicating with our bank. We felt valued and that we were made a priority for the short amount of time we were there. Though we were purchasing a used Ford Escape Titanium Hybrid and not a Beemer, your team made us feel special! We’ve told our 4 grown kids and the rest of our family and friends about the experience. Thank you for turning our cautious car purchase into an unexpected fond memory! Sincerely, Jonathan “David” DunkinThank you for sharing your wonderful experience, Jonathan! We're thrilled to hear that Matt, Richard, Reed, and Adele made your car purchase and service journey so positive and memorable. It's fantastic to know that you felt valued and prioritized during your time with us. We appreciate your kind words and for recommending us to your family and friends. Safe travels in your Ford Escape Titanium Hybrid!
Service department outstanding as always
by Jon12345 on 04/25/2024The added courtesy of recording a video and review of service and recommendations is very nice.We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Good and efficient
by P. Nettles on 04/16/2024Efficient and professional service given consistentlyWe are thrilled to hear that you had a good and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Tammy Annan
by Tammy Annan on 04/12/2024It was great , MATT knew exactly what I was looking for. Great salesmanIt's fantastic to hear that you had a great experience and that Matt provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Foiled by BMW
by Midas243 on 04/09/2024Discovered that the noise from my engine was found to be due to a serious problem that recommended a new engine in my 2021 BMW M2 with another 18 months left on the warranty. That was a shock but nothing compared to the dealer informing me… that BMW had voided the warranty prior to my purchase 6 months earlier. Huge surprise to me. Apparently BMW can void a warranty but keep it a secret!! The online service rated the car 93 out of 94. BMW did offer me $4000 for the car I drove in for service that cost $60,000 6 months ago, or $44,000 if I spent $38,000 to replace the engine. This was my fourth BMW M car and my last. I plan the share my story throughout BMW forums and hopefully deter others from buying a BMW. There’s always Audi and Porsche!Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for sharing your feedback with us. We are committed to addressing your concerns with the utmost seriousness and conducting a thorough investigation. We will reach out to you soon to gather more details and offer assistance wherever possible. Should you require immediate support, please feel free to contact me at any time. Scott Davis General Manager sdavis@group1auto.com
Exceptional.
by David W on 04/01/2024The team that I worked with at the dealership in Mobile provided exceptional and thorough service as I test drove and vetted all of my options. I am a first-time, BMW, owner, owner, and every question and all details were provided without… reservation. I had a very pleasant buying experience.It's wonderful to hear about your pleasant buying experience with BMW of Mobile! We're glad our team provided exceptional and thorough service, especially as you navigated being a first-time BMW owner. Welcome to the BMW family!
Purchase of used X5
by Terri97 on 03/28/2024Buying my X5 was a relaxed and pleasant experience at BMW of Mobile. They were very knowledgeable and answered all my questions. This is the 3rd car I’ve bought from them and the 5th in our family. I’ve also had service done there and had… my cars cleaned. They did an excellent job.Thank you for sharing your positive experience with BMW of Mobile! We're thrilled to hear that you had a relaxed and pleasant car-buying experience and that the staff was knowledgeable and attentive to your questions. It's fantastic that you've had multiple positive experiences with us, from purchasing cars to service and car cleaning. We appreciate your continued support and loyalty to BMW of Mobile!
Great service I like
by Jeffpeace on 03/18/2024I like that they take a video to show you exactly what needs to be done. The service team is so friendly and helpful.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Best advisor
by Lisa Marie on 03/06/2024Tyler is great and always informative. Service is fast and they take me right in. I can work in the waiting area which is great.Thank you for your positive feedback! We're delighted to hear that Tyler provided great service and kept you well-informed. It's fantastic that our team made your experience efficient and comfortable. We appreciate your business and look forward to serving you again in the future!
Purchased a car
by Booslady on 02/27/2024very polite ,sufficient ,pleasant. The salesman took very good care of me make sure all of my needs was met concerning purchase a car.We're pleased to hear that you had a positive experience with our salesman, and that he took good care of you, ensuring that all your needs were met during the car purchase process. Providing polite, sufficient, and pleasant service is important to us. Thank you for choosing us, and we look forward to serving you again in the future! Safe and enjoyable driving in your new car!
Excellent and Thorough Service
by BMWGRL1 on 02/22/2024Very courteous service. Thoroughly inspected my car and provided a video. Answered all of my concerns and followed through on all promises.We're delighted to hear that you received courteous service and that your car was thoroughly inspected with a video provided. It's great that your concerns were addressed, and promises were followed through. Thank you for choosing our dealership!
Great Customer Service and Maintenance
by Marc Wilson on 02/17/2024What can I say, when your reputation proceeds and exceeds of excellence, it just genuinely shows. I reside in New Orleans, but the only dealership there (Peake), could not schedule my annual service on my BMW M5 until late April. It’s Feb… 2024! So I went back to BMW of Mobile who has been servicing all my previous BMW’s. I got an appointment days from when I was scheduling it online. After confirmation of my appointment, I received a call from Reese, BMW Service Advisor for BMW of Mobile. He was friendly and pleasant. He also thoroughly inquired and listened to the issues I was having and what I needed done. It took me longer than expected due to inclement weather traveling to Mobile from New Orleans and I missed my appointment. However, left a message for Reese about the delay. He called me back and was able to accommodate me upon my arrival. As soon as I pulled into the service bay, he warmly greeted me as soon as I got out of the car. Reese and I maintained a good friendly conversation as he checked me in. As an act of customer service and my traveling 2 hours to come to their center, he extended as courtesy, use of a loaner car to make sure I was able to make other scheduled events that I needed to handle the next day. By 12pm the next day from drop off, my car was completed with new brake pads and a full diagnostics confirming my automobile is running at its optimal capability as an M5 should. Washed and cleaned too! I highly recommend the BMW of Mobile (Alabama) Service Center for your BMW maintenance needs. Reese, also Angela, are the best at what they do. They inform you of potential worse case scenarios and options for your car’s maintenance and servicing. Reese is a great communicator who keeps you to date throughout the service process of your car.We appreciate your detailed feedback about your experience with BMW of Mobile's service center. It's wonderful to hear that our reputation for excellence was reflected in your recent visit. Reese, the Service Advisor, displayed friendly and accommodating service, addressing your needs and even providing a loaner car as a courtesy due to your travel distance. The prompt completion of service with new brake pads, a full diagnostic, and a cleaned car by 12 pm the next day is commendable. Your recommendation of BMW of Mobile's Service Center, particularly highlighting Reese and Angela, is valued. Safe travels, and thank you for choosing BMW of Mobile for your maintenance needs!
Service
by Hot Rod on 01/31/2024Carrie is the most caring service advisor to work with she is always pleasant and polite she know her job and I think she is a great access to Mobile BMW service department keep up the great work CarrieIt's wonderful to hear about your positive experience with Carrie at BMW of Mobile's service department! We're pleased to hear that she is caring, pleasant, and polite, demonstrating her knowledge and expertise. Thank you for recognizing her contributions, and we appreciate your feedback. Thank you for choosing us, and we hope to continue providing great service for you!
Tyler Ford - more than just a service
by beemerlover on 01/30/2024I have had my fair share of experiences with different dealers and independent shops. At a baseline all services will be done fairly and timely, however what sets BMW of Mobile apart is the service advisor, Tyler Ford. He went above and… beyond his duties by providing friendly services and timely updates on your car. Besides a routine maintenance or oil change, he has the expertise and knowledge to let you know what is actually going down under the hood. He even provided a Lyft ride to and from the dealer to pick up your car. I would highly recommend to get your service done here because of Tyler. The prices are reasonable and he has always got your back. Give this man a much needed raise!Thank you for your positive feedback! We're thrilled to hear about your excellent experience with Tyler at BMW of Mobile. We appreciate your recommendation and acknowledgment of our fair and timely services. Your kind words for Tyler are noted, and we'll ensure he receives the recognition he deserves. Thank you for choosing BMW of Mobile!
Elaine Mcleod
by Elaine k on 01/11/2024Very pleasant service rep. Handle all my needs to make sure my BMW service was taken care of.We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great Service!
by Tori Holt on 12/31/2023Reed was very helpful and provided great information and service while my car was in the shop being repaired.Thank you for the kind words Tori! We are very happy to hear that we were able to provide you with an enjoyable experience!
Josie West 11 yesr customer
by Josie Dugans West on 12/19/2023BMW is a part my family. Jeremy! Trey! Mike and Ian always provide the best service everytime I enter the dealership I leave smiling. They listen make it happened and today they have did it again.Thank you Josie for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Tire Repair/ Service
by Ira Bates Jr on 12/13/2023I had a flat tire on my way out of town. Made a call to see if my tires were still under warranty and if I can in today to get it repaired. They not only got me in and took care of the tire as well as a much needed oil change. I was able to… get in and out and on my way back out of town in a timely manner. Very nice and professional service as always.It's great to hear that despite the inconvenience of a flat tire, BMW of Mobile provided efficient and professional service! Being able to accommodate both the tire repair and an oil change in a timely manner, especially when you were heading out of town, speaks volumes about our commitment to customer service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Not just another BMW Store, BMW of Mobile is your only stop for your New or Certified Pre-Owned BMW. No matter where you live, whether in Fairhope, Daphne, Saraland, Birmingham, Atlanta, Texas, New Jersey, or even Washington State, we have the BMW you’ve been looking for, at the terms you’ve never imagined were possible! We set the bar and define the programs that meet your needs and your budget. We have programs that will make your BMW ownership dreams come true. Whether your needs are a sedan, crossover or SAV, we have the answer. Our innovative programs are inclusive of all BMW models, including X3, 530i, 320i, X5, X1, and many others.
We are also setting the standard in customer service and quality of workmanship in all departments: Sales, After-Sales Support, Service, and Collision. We are striving to serve YOU, our client, at the highest level possible. Please give us a call and allow us to go to work for you; (877) 360-1112.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It sounds like Alex provided you with exceptional service! Keeping you informed about your vehicle's arrival, assisting with setting up your profile, and providing helpful tips on operating your car shows a high level of knowledge and dedication. It's great that she also followed up to ensure everything was going well and offered further assistance if needed. Enjoy your new vehicle!
by Sara Thurston on 05/29/2024