Capitol Chevrolet Montgomery
Customer Reviews of Capitol Chevrolet Montgomery
Review type:
Great Customer Service
Great Customer Service
by Tay Pete on 04/16/2025I highly recommend Cedrick to anyone! He’s a hardworking, patient, and outstanding young man! The whole team was a pleasure to work with!!Tay, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out to us if there's anything more we can do!
Great service
by Richard on 04/13/2025Bought a used truck. Charles (original salesman) was out for his anniversary so we had Chuck. He was great helping us get the payments we wanted and even gave us his personal car deodorizer to help with the heavy smoke smell and whatever… the "cleaner" was to get rid of it. Financing guy (can't remember his name) was super friendlyRichard, we are so pleased you enjoyed your visit to Capitol Chevrolet Montgomery! We do hope we can be of assistance in the future. Take care!
Great Customer Service
by Djrob144 on 03/28/2025updated 04/04/2025Quick in and outHello, thank you for taking the time to let us know how we did. We hope you have a great day!
Very kind and helpful
by Randal G on 03/29/2025They went out of their way to get me financed.Hi there, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!
Vastly improved
by FormerClient on 03/16/2025updated 03/28/2025I do not recommend Capitol Chevrolet in Montgomery Alabama for service work. As a long time customer at this location I have been highly disappointed by the work that they have done on my vehicle. They kept my vehicle for four weeks and did… not answer my calls asking why it was taking so long and what they were doing. They overcharged me for work to replace the firewall insulation after a rodent made its nest there. They did not restore my vehicle to factory condition. The amount of work done equated to an hour worth of time yet they kept my truck for four weeks after I approved the work and did not update me on when it would be completed. I called there multiple times and had my calls ignored. This is the 7th and last vehicle I will ever purchase from this dealer ever again. I would give them zero stars if possible for the poor service work and bad customer service. Update March 2025: My most recent visit with this dealership's repair and service department was exceptionally positive. This was one of the best experiences I have had in many years of dealing with Capitol Chevrolet. This location is the best in the region for service. They did an excellent job at repairing my truck and restoring it to its previous condition after rodents made their home near my engine. I have purchased several vehicles from this location and highly recommend them. If you need service work, the Manager, William Jones, is the one to talk to. He is very professional and will do everything in his power to ensure that you walk away a satisfied customer. The service department there is highly recommended for routine and specialty work. They have capable mechanics and competent Staff. Ask for Danny Head for an estimate or consultation. They guarantee and warranty their service work. My family has purchased or leased multiple vehicles from this location over the past 30 or more years and will continue to do so in the future.We appreciate your honest feedback. Thank you for taking the time to speak with us directly and allowing us to work towards a resolution. We appreciate the opportunity to work with you to resolve this matter and are always here to assist if you have any additional concerns or needs. We hope to see you again soon.
Should have checked the rear lights
by Precious on 02/09/2025My experience was ok. I was very impressed with the salesman ( excellent customer service at it’s best ) . Unfortunately, I got home and realized my rear light was out. I never thought to check the lights while I was at the dealer….not sure… what to do about that.Hello, Thank you for bringing your experience to our attention. We would appreciate the opportunity to make this up to you and to assist with your tail light. Please contact our General Manager at (334) 625-1752 at your earliest convenience.
New car purchase
by Joe 111 on 01/26/2025Worked with Chuck and Roosevelt on purchase of new Tahoe. Both were very knowledgeable and helpful. One of the easiest and quickest car purchases in my life. I strongly recommend talking to either of these guys at Capitol Chevrolet before… you make a purchase anywhere else.Joe, we really appreciate your positive review! We look forward to your next visit! Take care!
Thank You
by JKendrJoy14 on 12/28/2024Timing, respect. Great customer care.We’re so grateful for your feedback and delighted to know we went above and beyond for you. Thank you for choosing us—our team is here for you anytime!
Had a question about minor damage to my new truck a
by Bills Truck on 11/13/2024Finance managee jumped in and went to work ob taking care of my minor damage. These people i have worked with at Capital Cgevrolet go well past their job description. Outstanding personnelWe are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Great Salesman!!
by shelton on 11/02/2024Mr. Roosevelt Watkins was a great salesman. Did an outstanding job explaining all of the options and was upfront on everything. If you are in the market for a new vehicle go to Capital Chevrolet and ask for Mr. Roosevelt Watkins. He will… treat you right great customer service.Shelton, thank you for your kind review; we are happy to pass along your comments to the team here at Capitol Chevrolet Montgomery! We are always more than happy to assist you if anything else comes up. Take care!
Service center
by Tay Myers on 09/11/2024The technician was able to get me an out.Hi Tay! We're so happy we were able to help you out! We look forward to your next visit! Take care!
Poor representation of GMC‼️
by S Harvey on 04/09/2024I was told that the vehicle did not have ANY WARRANTY left on it, Factory or Dealer Warranty. This was INCORRECT! The vehicle needed servicing a week after I purchased it and the service which included the replacement of a thermostat was… “COVERED” under the FACTORY WARRANTY that’s still active on the vehicle! I didn't receive a “Dealer's Affidavit” which without this, I would have been charged an ASTRONOMICAL amount of money for my car tag! The vehicle needs windshield wipers and I just purchased it on 3/14/24.We appreciate your feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 984-2778 when you have a chance. Thank you, and we look forward to hearing from you.
Bought a certified Camaro
by Bill Woods on 03/31/2024Nothing less than a 5 Star experience from start to finish. These guys are top notch from the conversations planning our visit until we were out the door headed home. They stayed late after hours to complete our purchase. Always pleasant.… And then called three hours later to make sure we were safely home in another state! Thank you!!!!!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mr Shepheard
by Mr Shepheard on 03/30/2024Great experience from the General manager an all the staff.everyone was very friendly and very professional. Thank you Tony Meads for everything.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Excellent
by Patricia on 03/18/2024Friendly, knowledgeable sales peopleThank you again for taking the time to let us know how we did. We hope you have a great day!
New Car Purchase
by Shameka M on 03/12/2024Cedric Dotson was the absolute best salesman! He was very knowledgeable about the vehicle I purchased and gave excellent feedback. I would definitely recommend him to anyone I know that's looking to purchase a vehicle from Capital… Chevrolet.Thank you for taking the time to let us know how we did. We hope you have a great day!
Above and Beyond
by Skegee84 on 03/03/2024Erika and the team quickly identified the issues that brought me in for service. The part needed was ordered that day and the following day I was given a day/time to bring the car back in for job. Work was completed the same day I brought… my vehicle back in.We're happy to hear you had such a positive experience with our team! Thank you again for the great review!
Chevy Girl !!! LOVE MY CHEVY !!!!
by Chevy Girl on 02/08/2024Charles Lewis @ Capital Chevrolet in Montgomery was FANTASTIC!!! I live in Smith Station, which is about an hour away from Montgomery. I had called Charles and talked to him about a Chevrolet equinox that said it was in transit. I was… specific in what I wanted..It took a month for it to get to the dealership ,but when it did Charles let me know they were unloading it off the transit truck. I asked Charles to send me a bunch of pictures of the car before I came up there to look at it .That he did !!! . Within a couple hours. I was up there test driving my new Chevy equinox. I LOVE MY CHEVY !!!Thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Misleading
by Felicia W on 01/28/2024I was told my credit wouldn’t be ran again (I was pre-approved) but received a notification it was being ran as I was sitting there. They also filled out their paperwork with a higher rate and longer term than I was told I was approved for.… I tried calling them to have it corrected but they didn’t return my calls.Hello, my name is Jason Wilson and I am the General Manager here at Capitol Chevrolet. First of all, I wanted to say thank you for giving us the opportunity to earn your business. I hope you are enjoying the vehicle. I tried to call, but was not able to connect. I have reviewed the purchase and verified your application was only submitted to the credit union you asked us to use. The rate and term were provided by them as you came into the dealership with a pre-approval. Please feel free to give me a call at your convenience to discuss. You can reach me at 334-531-7138. Thanks again, Jason
Not satisfied
by Tee McNea on 06/13/2022Terrible.. I took my vehicle in for an oil gasget pan change. My vehicle was kept over night. Upon pickup my windshield was cracked. Apparently, new management does not require service to write down flaws, damage, or imperfections to the… visual eye prior to accepting the vehicle. I have a zero deductible insurance. If the damage was mine I could fix. My windshield was not broke & I certainly do not appreciate it. Dana management never came out. Service advised that he did not want to cover the damage. I would not refer to friends, family, or co workers.Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Capitol Chevrolet (888) 311-4644
New vehicle
by New Vehicle on 04/28/2022They did a great job working with us!!!Hi there, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
We're happy you found our staff to be so supportive during your experience here at Capitol Chevrolet Montgomery. Please let us know if there is anything else we can do for you; we are more than happy to help!
Ford F-150
Chevrolet Silverado 1500
Chevrolet Equinox
Tay, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out to us if there's anything more we can do!
by Brooke Stockton on 04/17/2025