Capitol Chevrolet Montgomery
Customer Reviews of Capitol Chevrolet Montgomery
Review type:
Great Customer Service
Tire repair
by bamabenjie on 05/15/2018updated 05/24/2018Had a nail in a tire on my truck that was less than two months old. Had to leave the tire to be plugger and drive with the spare for a day.Bamabenjie, thank you so much for the positive review!
Worst car buying experience ever!
by wce1397 on 05/12/2018updated 05/24/2018We purchased a new Silverado 2500. Promises were made but never completed.Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
Not a good experience this time
by avaultman on 05/12/2017updated 05/22/2017I signed up online for $39.00 oil changed, but when my son took my car in for me he was charged for a $57.00 oil change. They also did not vacuum out my car as promised online.Excellent Dealership
by Allgood77 on 08/20/2016updated 08/29/2016The salesman was very competent and knowledgeable. Both he and his sales manager were very kind and were able to help us with our purchase. It was the MOST RELAXING EXPERIENCE I have ever had in buying a vehicle. The lady who arranged… the financing was also very competent, helpful, and friendly. I highly recommend this business.Great service
by Gwenstill1 on 05/22/2016updated 06/01/2016Great customer service really enjoy my service and really quick work at a reasonable time frameoil change
by dodger123 on 05/23/2016service was well handled by courteous personnel. in fact all personnel were courteous and pleasant to deal withSatisfied
by Ricky8556 on 05/22/2016Had a recall on towing hitch. In & out in under a hour.Great Service
by 06Allen on 05/06/2016Services is always great,but expensive.But you get what you pay for.Worst Sales Experience Ever
by PaulS1968 on 04/20/2016Although I signed all purchase paperwork remotely and overnighted back to dealer (creating a binding fully executed contract) including a signed credit card authorization form for the deposit, since I was out of town, the dealership sold my… car to somebody else the next day before I could take delivery. This dealership acted unethically at best and illegally at worst.Thank you for bringing this to our attention, Paul. We apologize for the inconvenience this may have caused you, however, we have a strict no-hold policy at our store. We would like to speak with you directly about this experience to clear up any misunderstandings and restore your trust in our business. Please contact our General Manager, Tony Xenakis directly at Tony.Xenakis@capitolchevrolet.com or 334-272-8700. Thank you again for taking the time to reach out to us. We hope to speak with you soon and assist in rectifying this as best as we can.
Inaccuracies on website and misinformation from phone call
by gonoles11 on 04/03/2016BEWARE! Had been looking for awhile for a specific color combination of vehicle. Found it on their website. Called and spoke with an internet salesperson to confirm they indeed had THIS vehicle on their lot. Was excited to be told they… did and would hold it until we could drive up the next morning. Drove 4 hours ONE WAY to not even meet the person we spoke with. When somebody brought the car around front for us to see, it was the WRONG color. Absolutely devestated and a complete WASTE of one whole Saturday. Will NEVER consider dealing with them in the future........ Felt like this was a bait and switch......Gonoles11, thank you for bringing this to our attention. We are disappointed to hear that you did not have a positive experience with us and apologize for any inconvenience this may have caused you. This is not characteristic of our honest and thorough sales practices and we would like to speak with you directly to help you find the perfect vehicle. Please contact Quanta Mitchell at Quenita.Mitchell@capitolchevrolet.com or (334)272-8700 to further discuss this matter. Thank you, and we look forward to speaking with you soon.
AC quit on my 2014 High Country
by Jermaine93 on 03/29/2016First day i took my truck in for an oil change and because the AC didnt work, Rob Kimbrell tried to get me to pay $89 for a diagnostic , when i refused he acted as if he was doing me a favor because it was close to my warranty, after… waitting 4hrs for my truck i got it back only to find the the problem wasnt fixed,so i called when i got home and was told by Rob that he was sorry for not explaining that it was late and they couldnt get to it that day but he left a note that explained that i could bring it back at no charge other than the wasted time,so two days later i took it back only to find out that they would get to it sometime after lunch, mind you they only told me this after i slept in the lobby for 3hrs so i took my truck and went home the fixed it the thrid time i took it to them and to top it off i didnt need any favors, the truck was recalled for the AC the exact issue i brought it to them for, now they have seviced my truck each oil change and they never found an issue, i may never buy a chevy again but without a doubt i cant spend a dime with [non-permissible content removed] at Capitol ChevroletJermaine93, thank you for taking the time to reach out to us. We are very disappointed to hear about your service experience with us. This is not consistent with our quality of inventory, or the level of customer service we pride ourselves on at Capitol Chevrolet Montgomery. We apologize that your experience fell short of this and for any inconvenience this may have caused you. We would like to speak with you directly to see how your vehicle is now performing and do what we can to restore your trust in our business. Please contact Jody Elmore at jody.elmore@capitolchevrolet.com or 334-272-8700 at your earliest convenience. Thank you, and we look forward to resolving this with you soon.
Sleazy Service Salesman
by ChrisWild on 03/26/2016The failure to complete work requested, the attempt to charge me anyway, and the complete lack of communication were only topped by the service salesmen's active attempts to garner pity for his personal situation. Car was at the dealership… all day, with an appointment, and they couldn't even replace air filters and wiper blades, not sure they even changed the oil I was charged for.. Oil life was not reset?ChrisWild, thank you for reaching out to us. This does not sound like the quality of service we pride ourselves on at Capitol Chevrolet Montgomery and apologize for any inconvenience this may have caused you. We'd like to speak with you directly to see how your vehicle is now performing and try to restore your confidence in our business. Please contact Jody Elmore at jody.elmore@capitolchevrolet.com or 334-272-8700 to further discuss this matter and work with you on a resolution as fast as possible. Thank you, and we look forward to speaking with you soon.
The Best Service Writer!
by workingman9892 on 03/21/2016I sound like a broken record but my Service Writer Chris Kinard always greats me by my name and most importantly let's me know when my vehicle should be ready and then calls me when it is ready, usually same day of course! Most folks dread… taking their car to the shop for any reason, Chris makes it painless! All Dealerships need more employees like Chris!Very pleased as usual
by bcmachen on 03/18/2016Routine service for my 2014 Tahoe went very smoothly. The online appointment process is very easy. The only difficulty is that the email reminder system is not in sync with the online appointment system. I did get several additional… emails even after I had an appointment set up. Service was quick and on time. Very friendly service reps.Great service
by Tsmith46006 on 02/01/2016Great work. Vehicle was ready when it was expected. Service advisors were excessible and easy to talk to. Car is still in top condition. I appreciate the dedication and hard work.great deal
by corsheka on 07/09/2015updated 07/17/2015Charlie Davis was my salesman. He done an awesome job. He really worked for us and made sure we got the best deal for our buck.Awesome Service!
by WorkingMan9892 on 07/14/2015My service Writer Chris Kynard, was waiting on me when I arrived, he called me as soon as they realized they would need to order a part, knowing that I needed my truck to work. He told me to come pick it up and he would call me as soon as… he part arrived, which he did on Monday and scheduled me right in, then called me as soon as it was ready! Great Job Chris! Thankssales review
by julou1938 on 09/29/2014Perfect couldn't be any betterService
by Kyleascp on 09/29/2014Capitol Chevrolet did an excellent job. They provided me with a loaner vehicle while my truck was being serviced. They were very friendly.Apples to Oranges Can be Good
by mhandley1 on 09/15/2014I trade vehicles every couple of years, alternating between new or used full-sized trucks and luxury cars. I have dealt with MANY dealerships. It's difficult to persuade a dealer to trade apples for apples (in estimated values). Most often,… it's apples to oranges, and the buyer gets the short end. Capitol Chevrolet went the other way. I got about $1,000 less than I wanted for my trade, but the Caddy I wanted was $2,760 below book. This is the second vehicle I've bought there. The other, which didn't involve a trade, was for my daughter. Got a great deal.Good work careless about details
by Fast08 on 07/29/2014Went in for an oil change which was done correctly, however my tires were pressurized between 35 - 42 lbs, all four different. When I arrived they were at the recommended 30 psi. High uneven pressure is not good on a Corvette. Active… handling system and rock hard ride all the way home. Yes, I did see the tech airing up my tires! Very careless and lack of safety concern.
Ford F-150
Chevrolet Equinox
GMC Sierra 1500
Tay, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out to us if there's anything more we can do!
by Brooke Stockton on 04/17/2025