Long-Lewis Ford Lincoln
Customer Reviews of Long-Lewis Ford Lincoln
Review type:
Highly recommend
Highly recommend
by Mackinley Hale on 12/04/2024Long Lewis made it easy when trying to find the right vehicle for me and my family! Teddy Carrow was very helpful with any questions I had! I highly recommend doing business with him and long Lewis VolkswagenWe appreciate the 5 star review, Mackinley! :)
Can't beat them!
by Phil Smith on 06/06/2024Long-Lewis Ford is a cut above the rest! Fair, transparent, pricing. They do what they say will and can do. Service has been a delight as I drive over 40 miles to their facilities ilo of going to my local Ford dealer. As an example,… local dealer quoted 30 days out to do a recall that was a reflash of the BCM. Long-Lewis got me an appt in 7 days. Got another recall, one to enhance the previous one, and they got me in less that 5 days. They have an awesome service department that is exceptional in their communications skills. They truly care about the customer!! Thanks so much for keeping me safe!Thank you SO much for the 5 star review, Phil! :) We appreciate you taking the time to share with us about your experience and we look forward to seeing you in again! :)
Best in the Shoals area if not all of Alabama
by Christopher Scott on 02/09/2024I always carry all my vehicles to Long Lewis in Florence, Alabama for all scheduled services, that's a given. Daniel & Brittany are such professionals who ALWAYS go above and beyond ALL expectations. Not only for all scheduled services,… but if asked, for excellent recommendations. Once I inquired if they could recommend a business to have my new Ford Ranger & Lincoln Navigator Reserve L, which I purchased from Long Lewis in Muscle Shoals, Ceramic Coated. They researched it for me, wow!! I am extremely pleased with the lifetime ceramic coating as well. This is why I always want both of those vehicles detailed by hand and not run through a tunnel. They are fast and when finished they honestly look better than the day I drove them off the showroom floor. However, these are the two vehicles I bought from Long Lewis, I also carry an older vehicle which has been kept in excellent condition, for it's age, which is no longer manufactured, my 2007 Hummer. I carry it to Long Lewis in the Shoals for all services and detailing because they are the best. I wait in the waiting room while services are rendered where they freely give free bottled water, Yoohoo, and sodas. There is also a very large flat screen television and customers tend to strike up conversations. The employees go about their business and ALMOST never interrupt and stomp on your first Amendment right to express love for this great country. MY GREAT COUNTRY. Since I was raised to never say anything unless you have something good to say, this is where this very patriotic veteran ends this 4.999 star review. I will DEFINITELY be back, and instead of waiting in the waiting room I may wait at a certain employee's desk with my feet propped up.Thank you SO much for the awesome review, Christopher! :) We sincerely appreciate the kind words and we're thrilled to hear that we were able to get you taken care of and make it an easy wait for you! We look forward to seeing you in again! :)
Short Staffed
by THM on 08/31/2023I waited in line for 30 min. I was ignored. When someone finally asked if I had an appointment, I said no. Everything on the website and signage showed no appointment needed. She stated they are short staffed and the one lane out of four… that was open, was about to close for lunch. If she would have acknowledged my presence to begin with, I would not have wasted 30 minutes of my lunch break.We are so sorry that your experience with our Quick Lane was less than satisfactory, THM. We do not currently require appointments, but they are strongly encouraged in an effort to prevent a long wait time for our customers. There are circumstances, however, that do put us in a position where we have to request a customer have an appointment rather than dropping in. One of those being times that we are short staffed. Whether it be advisors or technicians, sometimes there are more customers present than we have workers. In those instances, we would ask that all customers schedule an appointment time so as to not have an extended wait. If you would like to speak with one of our managers about your visit, please feel free to contact our Customer Relations Manager, Adrienne Moon, at (256) 386-7800. Again, we are so sorry for the situation you encountered while you were at our facility and we hope to hear from you soon!
Top Service Department Keeps Me in a Ford
by 1BarnMom on 08/02/2023I have been to Lexus, Chevrolet, Audi and Ford dealerships. Admittedly it is when my vehicle has had an “issue” (major let’s say) that I really need to be able to trust and know the dealerships standards are to be forthright and honest. I… have never had an experience that Long-Lewis did not validate my concerns and “make right” any warranty problems I have had with my vehicle. They just do it. No haggling or acting like they are doing me a favor. I know of dealerships, that family or friends have gone to, that this is not the case. They have been ripped off , lied to and/or dismissed by unscrupulous dealerships. I drive an F150 because of Long-Lewis. Is my truck perfect? Nope. It is out of warranty and I don’t mind that either. This dealer’s service department “has my back”. I will gladly pay for any repairs on my older truck. And when I need a new “ride” I will head back to Long-Lewis Ford.Wow! Just wow, 1BarnMom! What an AWESOME review! We seriously could not be more proud of the obvious level of service that our Service Team has been able to provide for you. We are BEAMING with pride reading your review! Thank YOU for trusting us with the repairs on your vehicle. We vow to always do our best to get you and your vehicle taken care of in a fair manner. We appreciate you taking the time to share this review and we look forward to another opportunity to assist you! :)
Good crew
by cpv656 on 07/08/2023Very friendly and professional. Great crew in the shop and waiting roomThanks so much for the five-star review, cpv656! :)
Good Place to Purchase a Vehicle
by Randy on 06/29/2023If you are looking for a new or used vehicle this is the place to check out. I just leased a Ford Edge and my experience was great. Great people to work with. Ask for Joann Osborn you will be glad you did. She is fantastic to work with.We sincerely appreciate the kind review, Randy! :) We will be sure to share with Joanne and the rest of the team. We look forward to seeing you in again!
great people on staff, did a great job!!
by Mike Clark on 05/28/2023Had truck serviced very timely manor. everyone did a great job.Thanks so much for the kind words, Mike! :) We appreciate you taking the time to leave us a review and we look forward to having you in again!
Long Lewis is the Best
by Lora Pleasants on 03/24/2023I trust Long Lewis to meet all my automotive needs. I bought my car there. I take my car to Long Lewis for oil changes, tires, and all necessary repairs. They always go above and beyond and I know they care about me as a customer.We sincerely appreciate your kind review, Lora! :) Thanks so much for always coming back to see us - we can't wait to have you in again! :)
They were there for us when we needed them
by Jerry S Walker on 03/21/2023My wife and I recently had a vehicle problem several hundred miles from our home. I have an aversion to having work done on our vehicles by anyone that I haven’t established a working relationship with, especially out of town. I’m probably… not alone in this, as most people have heard the horror stories associated with having vehicle service/mechanical work done while on the road. The vehicle began making a loud, mechanical sound which immediately caused to me to somewhat panic. All sorts of scenarios occurred to me. Wheel bearing? Turbo? Transmission? What could this be? How much is this going to cost? Surely this can’t be driven, or at least not far! How am I going to get this vehicle home? Rent a vehicle? How and what needs to be done? My wife reached out to her friend Felecia Hartnell, whose husband Jeremy Hartnell works at Long-Lewis Ford in Muscle Shoals, AL. Jeremy immediately called us and told us to expect Mark, the Service Manager, to call, which he did immediately thereafter. He listened to my panicked, wildly-wrong guesses of possible problems, and finally got a decent description of what was really happening. He made a long-distance diagnosis, told me what to do to test the diagnosis, offered a temporary work-around, and then reassured me that the vehicle could indeed be driven home with no ill-effects. An appointment was made, and the problem was fixed. This is the short version. He spent a lot of time on the phone educating me. In the end, it was made into a very simple and straight-forward process. What made this any different or why do I feel compelled to write a review? Their immediate response, to what to us, was an emergency. Their ability to reassure and calm us was invaluable. The competence and professionalism of the Service Manager was impressive. He knows the systems of the products that he services. He can, in this case, diagnose a problem from afar…he has seen it before. At the end of the day, we felt we were in good hands. That’s not all that common. A relationship was formed. Thank you Jeremy, Mark, and all the folks involved at Long-Lewis Ford. Sincerely, J.S.WalkerThank you SO much for the kind review, Jerry! :) We appreciate you taking the time to share with us about your experience. We're sorry you had the issues, but we're so pleased to hear that we could get things taken care of for you without issue. We hope should you ever need any assistance, you will reach out to us or stop by and see us! Thanks again! :)
Great dealership experience
by James F Morris on 03/07/2023The best dealership experience I have ever had. My salesman , J D Hull was very good at his job. He was good all thru the experience. The entire staff was friendly and very helpful. I give the entire staff a 5 star rating.Thank you SO much for the awesome review, James! :) We appreciate your kind feedback and will be sure to share with JD and the rest of our Florence team. We hope you'll come see us again if you're in the market for another new vehicle! Thanks again! :)
Great friendly staff. Great job
by Gayle C on 02/03/2023Great dealership for service. Quick lane and staff do a great job in a timely manner. No long waits. Everything is explainedThanks so much for the 5 star review, Gayle! :) We appreciate the kind words and look forward to seeing you in again!
Great service
by Tim Isbell on 01/26/2023Had a great time getting my new vehicle At the Florence Location Everyone there wanted to help it felt like a family atmosphere unlike the muscle shoals location but Jeff Lamon and Melissa Henson done a wonderful job.Thanks so much for the kind review, Tim! :) We appreciate your kind words and will be sure to share them with the entire team! Come see us again!
Long Lewis Loyal
by Lora Pleasants on 12/23/2022Long Lewis deserves infinite stars in my humble opinion. In 2020 I was recovering from cancer and driving a 1996 Honda. I was going back and forth from the Shoals to Huntsville for my doctor's appointments. I needed a newer car. I went to… Long Lewis praying for just a decent used car with my fixed income and poor credit. Adrienne was my sales representative and she made the impossible... possible. I bought a 2020 Mitsubishi Mirage G4 and she got me an affordable car note. At the end of 2021 a speed bump damaged my front bumper and Long Lewis handled the repairs. They did and amazing job and then some. Mitsubishi sends me coupons for oil changes and repairs which Long Lewis honors everytime. Most recently, when I needed tires, they got me the best deal and beat everyone else's prices.We always love reading your reviews, Lora! :) It's always a pleasure having you at the dealership. We sincerely appreciate all of your kind words and for always telling everyone about your experiences with us. We can honestly say that we look forward to any opportunity to work with you. Thanks again! :)
Absolutely best place to buy
by Greaser46 on 10/29/2022My salesman worked tirelessly with me all through the buying and purchase of my new Maverick. This includes updates throughout the year wait. Would recommend Charles to anyone looking for a new Ford. Did I mention these guys don’t… charge a useless doc fee - saving you hundreds on a deal.We sincerely appreciate your kind review, Greaser46! :) We're pleased to know Charles was able to help you find exactly what you were looking for. Be sure to come see us again when you're ready for the next one! :)
Great place to buy!!
by Anthony O on 09/03/2022Wouldn’t do business with anyone else! Woodie Belk is awesome to work with, car dealers need more people like him!!!Thank you so much for the kind review, Anthony! :) We appreciate the 5 stars and we look forward to seeing you in again! :)
Best Car Buying Experience!
by LongLewisFan on 06/03/2022This dealership is by far the BEST to do business with! They give you the best price up front and the best trade value! Truly a win/win for my husband and myself! We were give more than a fair trade value to put towards our new purchase… which really helped us keep our payment low. We cannot thank Long-Lewis and Jamey Vickers enough for such an awesome experience!What an AWESOME review, LongLewisFan! :) We sincerely appreciate your kind comments and are pleased to know that Jamey was able to get you taken care of. We can't wait to see you in again! :)
The Premiere North Alabama Ford Dealer
by Luke on 02/11/2022When it comes to purchasing a new vehicle there is not another dealership I would trust after my experience. Yes, you may be looking to shop around to find that lucky deal. However, my time looking was wasted. Long Lewis provided by far the… most competitive pricing but also the most personal customer service I have experienced. The Long Lewis team ensured my purchase on a F150 went smoothly and that I was always updated on my order status. They even delivered the truck directly to my home the day it was received from the factory. We have all heard the horror stories during COVID right now and I can confidently say those are nothing but myths at Long Lewis!Thanks so much for the awesome 5 star review, Luke! :) We sincerely appreciate your kind words and you putting your trust in us for such an important purchase. We look forward to working with you time and time again, so don't be a stranger! :)
I would give zero stars but they were there.
by Charles on 11/29/2021Walked in and most of the sale was watching football and just stared at you almost like why are you here. After getting one of them to try and show the vehicle we waited 20 to not see the vehicle. I would say buy elsewhere they don't want… you there you will be happier. It's a shame I bought a vehicle here two years ago to see it so far from where they were.Charles - we are SO sorry for the poor experience that you have had with our Sales Team. :( We have been researching to try and find more information on how to get in touch with you but have had no luck. If you wouldn't mind, please reach out to our General Manager at (256) 386-7800. Since we are unsure of which location you visited, please let us know when you call in. Our GM at Florence is Ken Pless and our GM at Muscle Shoals is Eric Ware. Either would be more than happy to assist you. Again, we are so incredibly sorry for the experience. This is not the type of impression we would like to leave with our customers. We look forward to an opportunity to assist you further.
Excellent
by George Ross on 10/15/2021First time shopping experience at Long Lewis Mitsubishi in Florence, AL. Looked at online inventory and was contacted by sales department after saving a Mitsubishi Outlander SEL. Experience was excellent in every way possible. From… appointment to test drive, to trade in, to paperwork, and to completion. Thank you so very much Long Lewis.Nothing But The Best
by Ken on 10/09/2021I would strongly recommend this dealership to anyone looking for an easy, efficient and pleasant buying experience.
Ford F-150
Ford Explorer
Chevrolet Silverado 1500
We appreciate the 5 star review, Mackinley! :)
by LongLewisFlorence on 12/17/2024