Long-Lewis Ford of the River Region
Customer Reviews of Long-Lewis Ford of the River Region
Review type:
Dream truck that’s better than the dreams
Dream truck that’s better than the dreams
by Brett White on 01/28/2025Brent Little made our search easy by doing all the leg work. Found us our dream truck and got it brought to the dealership. He made it so all we had to do was check it out and sign some paperwork. When you live an extremely busy life…… simplicity of the purchasing process is a game changer. We will definitely be looking to him for our future vehicles.Awesome review, Brett! Thank you for taking the time to share with us - come see us again! :)
Fast and easy purchase
by Tim F on 01/27/2025I ordered the vehicle I wanted and then came in and signed some paperwork and picked it up. I don’t know how the dealership could improve my experience.Thank you so much for the five-star review, Tim! :)
Good service department
by Derry Bone on 11/03/2024They do a good job in service department. Will go back again if needed.Thank you so much for the 5 star review, Derry! :) We appreciate your kind words and look forward to seeing you in again! :)
Our salesman Jake worked hard for us
by S Lindsey on 10/30/2024We started off looking for another commuter car for work for me as mine was totaled by a deer. We weren't in a rush at the start as I didn't have a return to work date. We started off with one salesman in August just looking and getting… ideas of prices to see what's out there. That salesman was great and even had us sold on an electric vehicle due to my miles for commuting daily. However after further research it just didn't work because I commuted well over the leased mileage. This salesman ended up leaving however our information was passed on to another salesman Jake. Jake is new to the field and was open and honest with us about this, as my husband is very well aware of cars and rates. Because Jake was honest from the start we stayed with him until the end. We were upfront with our price range, the vehicle, mileage, color, amenities I wanted in it. So Jake had a run for his money with us but he was able to finally find what I needed as a commuter car brand new. Now we're over my payment range I originally gave however those numbers were for used cars and I walked out with a new car so I can't complain about that. We did have a few hiccups with misunderstanding of information that I texted and emailed but that was worked out in the end. Jake is passionate and dedicated to his customers and it shows which is why we stayed with him through the process. There needs to be more salesman honest, passionate, and dedicated like Jake.Thank you for the kind feedback, S Lindsey! We will be sure to share your review with Jake and the rest of our team. We hope that when you're ready for another vehicle, we'll be your first call! :)
Fantastic Experience
by Barry Cole on 06/21/2024Carson Ware is an amazing asset to Long-Lewis. Honest, fair and does what he says he will do! Communication is fantastic. Will definitely recommend!Thanks so much for the kind review, Barry! :) We appreciate the 5 stars!
The best of the best!
by Ansley on 06/01/2024Seriously the best of the best! Corey Baker turned something that was a huge stressor in my family’s life into one less thing to have to worry about. Truly meant the world to us! He and the people at Long-Lewis in Prattville really go over… the top to help their customers and get them the best deal. If you need help with your car situation, whatever it may be, reach out to Corey at Long-Lewis in Prattville! He truly cares about helping people, family or strangers. But then again, he never meets a stranger and loves a good challenge!!Thank you SO much for the kind review, Ansley! :) We'll be sure to share your comments with Corey and the rest of our team. Come see us again!
Great dealership
by Daryl G on 02/16/2024Fantastic experience with Tim Cauthen and Brad Mulligan. I called Tim after 5:30 on a Monday evening. He and Brad called me back that night with an offer for my trade-in. My trade-in was picked up when my new truck was delivered - less than… 36 hrs from my first call to Tim. I am hundreds of miles away in Mississippi and have never met Tim or Brad, but I got treated like an old friend.Thanks so much for the 5 star review, Daryl! We appreciate you taking the time to share with us about your experience with Tim and Brad and we hope you'll come see us again when you're ready for another one! :)
Sasquatch Service
by donnie Flowers on 01/13/2024Great people providing quick and reliable service.We appreciate the 5 star review, Donnie! Come see us again! :)
Great Service
by Mike Pate on 09/26/2023I recently took my class C motorhome into the Heavy Truck shop for service. This is my fourth visit and I have always been very pleased with the staff, the work performed, the fact that the vehicle was ready when promised. I really… appreciate this shop and the work that they do. It is hard to find a servicing dealer for a motorhome, and these guys have always done a great job. I highly recommend this business.We appreciate you taking the time to share with us about your experience, Mike! We will be sure to share your kind words with our entire team and we hope you'll come see us again! :)
Refused to Recognized Military Protection Laws
by Austin D on 09/08/2023On July 31st, I called Long Lewis to schedule service for my vehicle’s A/C. They booked me for the next day and informed me that while they do not offer loners, they offer rentals. I was transferred to the rental dept where the lady I… spoke with didn’t seem knowledgeable. After a frustrating back and forth conversation with her she became rude and gave up on her and had her send me back to the service dept to reschedule and allow me time to arrange my own rental. I was told that they would call me back to reschedule, but they never did. When I called back to get a new appointment the earliest available wasn’t for 2 weeks, Aug 14th. Secondly, Ford offers a pick-up option through Long Lewis that I decided to use. They were supposed to pick up the vehicle from my home where my wife would hand off the keys. I called on Aug 10th to schedule the pick-up. They took my info and told me someone would call me back to confirm. Once again, nobody called me back. I followed up on Aug 11th to find out they didn’t have anything in the system or a record of my call. I gave them my info a 2nd time and they told me someone would call me back to confirm. I called back a 3rd time on Monday Aug 14th (the day of my appointment) to find out that I was STILL not on the schedule for a pick up. I was told that diagnostics could take up to 3 days and they would call me once it was completed. I had to call them back after 4 days to discover that the diagnostics were completed “yesterday”. I finally spoke with Paige, who was actually helpful and informed me contrary to the rental dept, because my car was under warranty, I was indeed entitled to a 4 day rental. I decided to pick my car up and live without AC until my part came in and use the rental when my car was getting repaired. About a week later, on Aug 24th, I called to inquire about the part. They informed me that they still hadn’t received it but would look into it and call me back. No call back. On Aug 30th I called again to find out the part arrived “yesterday”. Maybe, but nobody called to let me know. Finally, I was able to schedule the repair for Sep 6th. On Sep 5th, I left work to drop off my car and pick up the rental. As a Member of the Air Force and an Indiana resident, there is a Military Extension Letter stating that “Indiana Code 9-24-12-6 provides that the driver’s license of any Indiana resident, serving in the US Armed Forces and residing outside Indiana, remains VALID for 90 days after discharge REGARDLESS of the expiration date of the license” (https://www.in.gov/bmv/licenses-permits-ids/files/MilitaryExtensionLetter.pdf). This means, that my Indiana driver’s license is VALID when presented with my military ID showing that I’m active duty. Yet as if they needed a grand finale of abysmal customer service, Long Lewis Ford REFUSED to rent me a car or even allow me as an authorized driver because they said my driver’s license was not valid. As a one car family, this meant my wife would need to drive me to and from work for the rest of the week. Every state is the US recognizes my license as valid including Alabama where I recently used it at the Dept of Revenue, Motor Vehicles Division (yes, the licensing agency in Alabama) to register my vehicle. Every rental company recognizes my License as valid and I’m quite positive even the Long Lewis Ford sales dept would recognize my license as valid if I were to test drive and purchase a vehicle. It is not uncommon for me to encounter a front-line worker unaware of the law, but it was definitely a first to explain this to 2 more levels of management, have them ignore government regs, call them “meaningless”, and to refuse to recognize the military protections put in place by the government. To say this was terrible customer service would be a significant understatement. I'm obviously done with Long Lewis Ford and will do my part to spread my story.Austin - We are terribly sorry for the experience that you had with us recently. Your situation was a new one for us and we seemed to have erred too far on the side of caution. We see now how we could have better navigated this situation and came to a more favorable conclusion for you. For not doing so, we sincerely apologize. We never wish for any customer to leave our facility feeling as though we did not do everything in our power to help them. We fell short this time; this is on us. If you would like to speak further about this experience, please reach out to our Operations Manager, Ryan Ware, at (334) 365-2272 or via e-mail at Ryan.Ware@LongLewis.net. Again, we sincerely apologize for this experience and we hope that you will allow us the opportunity to earn back your trust in the future. We do also appreciate your honest feedback; this will certainly serve as a learning experience for all of our employees.
Super easy
by Ryan G on 09/02/2023August and Crystal were both amazing. It felt like they were there to help rather than “sell”. They asked questions and actually listened. I’d recommend to anyone.We sincerely appreciate the 5 star and kind comments, Ryan! :) We hope you'll come see us again!
Great Truck Shop!
by Mike Paye on 08/22/2023I have have the opportunity to visit the Long Lewis Ford of the River Region Heavy Truck Shop in Prattville Alabama on several occasions. I have had major repairs, warranty repairs/inspections, and routine maintenance. In each instance I… have been completely satisfied with the work preformed. Amanda Danford does a great job of keeping customers informed about progress of the work and their techs work hard to get you on the road again when promised. This shop is a great asset it you own a motorized RV in the central Alabama area.Thank you so much for the five stars and kind words, Mike! :) We appreciate you taking the time to share with us about your experience with our Truck Shop and Amanda. We hope you'll come see us again if we can be of assistance.
Awesome Experience, will be back
by Greg on 05/30/2023Had an awesome experience with getting my truck here. I made an inquiry online for a truck, and was contacted soon there after, Sales Agent J. Northington kept the doors open for me after their closing time, I wouldn't get home until after… work and had to get someone to bring me to the dealership. The team there seemed to have a chemistry about them, Was treated friendly and like I was important to them. I would recommend Long Lewis Food River region to anyone.What an awesome review, Greg! :) We cannot thank you enough for all your kind words and for allowing us the opportunity to earn your business! :) We hope to see you again! :)
What a great buyers experience
by Ginsamica on 03/28/2023I had the best buyers experience at Long Lewis of the River Region. No haggling over price because they gave me their best price right up front. No ridiculous add ons like mop & slop, or tire treatments. Just plain old honest dealings with… reputable people. Jacob was my salesperson and he was great to deal with in the process. He explained every feature of my new Explorer, made sure that I knew how to sync my phone to the vehicle and also every safety feature. I can not say enough good things about my buyers experience at Long Lewis. I am definitely sold on this dealership. I can not wait until my vehicles first service to see if their service department is as top notch as their sales department.Thanks so much for the awesome review, Ginsamica! :) We appreciate your kind words and we're so pleased to know that Jacob could help you find the perfect car for you! Come see us again! :)
Great people
by Lynn on 10/02/2022I've been buying cars from Long Lewis for the last 5 yers and I couldn't find a better bunch of knowledgeable people. I needed a dependable ride for my daughter to haul the grandkids around to school and cheer. Didn't have a lot of money,… but they found me a dependable suv for her. I will continue to buy from them as long as they will allow me. My family also buys from them and wouldn't go any other place. Ya can't do wrong.Thanks so much for the 5 stars and kind words, Lynn! :) We sincerely appreciate you coming to see us time and time again. We will be sure to share your review with our team and we would love to see you in again! Take care! :)
Visit
by Anthony on 08/23/2022While visiting from SC stop in for scheduled service. Customer service was top notch and team who serviced my vehicle were very professional.We appreciate the kind review, Anthony! :) Thank you for taking the time to share about your experience with our Service Team. Take care! :)
RV Owners take note
by Mike Pate on 07/04/2022Long Lewis Ford in Prattville has invested in a Heavy Truck Shop that I have recently visited on two occasions. This shop is a godsend for RV owners in this part of the state. The staff and technicians are wonderful and Amanda will schedule… your service or repairs and keep you in the loop on progress so that you can plan ahead for that next excursion. I happen to own a Ford chassis class C gasoline vehicle, but they offer services for diesel powered trucks and RV’s for all makes and models. If you have experienced difficulty finding a service facility for your truck or RV, do yourself a favor and give these guys a call. My experience has been great!We are so appreciative of this review, Mike! :) Thank you so much for trusting us with your RV! We're thrilled to have the Heavy Truck Shop now open and love knowing that you had such an awesome experience with us on your visit! :) Be sure to come see us any time! :)
A
by WW on 06/22/2022It was an absolute pleasure dealing with Long Lewis. I had been looking for an Infinity SUV for a few months. I would travel four hours, round trip to dealerships, only to get there and according to the salesperson “they had just sold the… vehicle”. I started the process of purchasing a vehicle from Carvana and a salesperson from Long Lewis contacted me. The staff at Long Lewis was honest and upfront with me. I was able to purchase my car without having to come into the office. They delivered my care from Prattville to Selma free of charge. The next time I purchase a car I hope to use Long Lewis.Thank you so much for the kind review, WW! :) We appreciate you giving us an opportunity to show you how car buying should be! We're thrilled to know that we could really exceed your expectations and make this such a pleasant experience for you. Thanks again for sharing and we look forward to having you in again! :)
Great experience
by Mike Pate on 05/18/2022I recently had the opportunity to visit the new Long Lewis Prattville Heavy Truck Shop for service and a recall inspection on my 2021 Jayco Greyhawk motor home. Amanda was a pleasure to work with and the process was seamless. This shop is a… Godsend for RV owners in this part of the state and I am glad this dealership had the vision to build the facility to meet a tremendous need in this part of Alabama.We are SO appreciative of this review, Mike! :) Thank you so, SO much for taking the time to tell us about your experience with our Heavy Truck Shop. Amanda is a phenomenal employee and an asset to our Service Team! We hope that you'll come back to see us again! :)
Never In My Life
by No no and no on 04/27/2022Although sales is great, the service department is beyond horrific. After what I experienced in service, I do not have any confidence to use ANY services falling under the service department.Thank you for taking time to leave us a review and the great comment on our sales department! I am sorry your experience with our service department was less than pleasing, but we would love the opportunity to try and turn that around. We don’t have your contact information, so if you would, give us a call at (334) 365-2272 and ask for our General Manager, Jonathan Vick, and reference this review since we weren’t able to get your name. We look forward to hearing from you.
Excellent Experience
by Elsie on 11/29/2021Bought a new Expedition from Long Lewis in Prattville. We handled most of the transaction via phone/text, so when we got to the dealership, it went very smoothly. Everyone was friendly and professional and before we left the lot, we knew… all the basics about the technology. Highly recommend this dealership!
Ford F-150
Ford Bronco Sport
Ford Explorer
Awesome review, Brett! Thank you for taking the time to share with us - come see us again! :)
by LongLewisRiverRegion on 04/10/2025