Customer Reviews of BMW of Anchorage
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69 reviews
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Unethical dealership
by Rachelly on 12/14/2024Unethical dealership in Alaska. 11/25/2024 I purchased a used Mercedes with 5,000 miles. When I went to look at the vehicle i decided it would be a good idea to trade in my ram truck to save money for gas. I asked if the sales man if the… Mercedes had two keys and I was told yes. I asked for the car fax and the paperwork given to me reported that the vehicle had no damage and the previous owner took good care of the car with maintenance. After purchasing the Mercedes they only handed me one key, a just a few days with the Mercedes, i started to notice the car would take an hour to heat up in the morning. I let my sales guy know of the issues. Because the vehicle still has a manufacture warranty, the sales man, The sales manager, and the GM manager, told me they could not help me and I would have to take my car to Mercedes to get the vehicle worked on. I still have a 60 day warranty on the vehicle so they should be able to help me out but refused. After taking my car to Mercedes myself I asked for the service history of this vehicle and found out the vehicle had been serviced for front collision damage. The damage of the vehicle was never disclosed to me. I confronted the dealership of the damaged and they told me they did not know of the damage of the vehicle. With further investigation I found that the bmw dealership made repairs of the damage when they had possession of the vehicle. I asked for a refund and because they do not have a refund policy they refuse to help me. They discriminated me and mentioned my age when speaking to me about the decision I made when i signed the paperwork. I have to dive my 9 month old son that has medical conditions in a freezing car every morning and they have no sympathy for what they have done. I will be filing a consumer complaint to the state of Alaska for unethical practices and protecting my consumer rights. I’m providing all the screenshots so you guys can see for yourself. The dates of repairs and when the bmw dealership had ownership of the vehicle are listed on the car fax I received and service paperwork i found myself after I purchased the vehicle. The first screenshots are the false CARFAX I was given before I purchased the vehicle. I’m sharing my experience with the public in hopes this doesn’t happen to another person. Please beware of this dealership.Excellent Customer Service-Service Team ROCKs!
by MacLeod on 11/14/2019I am always so very pleased/satisfied working with Nico and the rest of the Service Team. They are personable, polite, and knowledgeable! They Rock!Smooth Process
by Rachel_MH on 10/31/2019This was my first car buying experience and overall it was pretty smooth. It made something super stressful for me a little easier.2019 x3 purchase
by Grasso on 10/30/2019Had an awesome experience buying our new x3. Everyone was very helpfulThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, King Cadillac Buick GMC team.
Great Experience
by Mike on 10/24/2019Ken Boggins was very professional and accommodating to my requirement a buying a car from Fairbanks. Recommend you look him up when you’re looking for your next new car!!!!Thank you so much for the wonderful compliments! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again! Best, King Cadillac Buick GMC team.
great service
by Steve on 10/15/2019Just got my BMW back from an oil change and basic service and totally appreciate the great service. I got texts updates and a call when it was done early. Beautiful service drive in bay, my service adviser Nico was friendly and knew my 535.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. King Cadillac Buick GMC team.
Good Service
by Sept2019service on 09/27/2019Great service, faster than planned.Experience
by Janet on 09/07/2019Excellent Service throughout the entire experience. Phyllis Halverson is amazing!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Clint Hillman - General Sales Manager
BMW of Anchorage
by ... on 08/13/2019Sales person, Curt, is amazingly awesome, knowledgeable about the industry in general, helpful and fair. Love my car!We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. - Lawrence Hall Team
Love Them
by Z4 on 06/13/2019Very accommodating. Dropped me off at work on time. Car was ready to go when I arrived. Paid at the service desk, love that.huh
by huh on 04/27/2019updated 05/06/2019great scheduling, service, check out car, washedNico was truly helpful
by Matthew on 05/05/2019The entire staff realized that I live 300+ miles away and had to leave my home at 04:00 to get there. The worked hard to get me turned around and sent home the same day. Thank you!Great sales advisor!
by Snowbear on 02/19/2019Ansel is an absolute professional. He is knowledgeable on BMW products as well as able to present a variety of options with pros and cons to each choice. I appreciate his patience and support when I was struggling to make a decision on… which vehicle. The whole ANC BMW team is great but Ansel is the best!Well done
by Warren on 02/13/2019As always polite, extremely helpful. Both Service and Sales staff were attentive (although I was just there for a routine oil change).Great Service
by KL on 02/02/2019The team at BMW of Anchorage are great to work withNo complaints
by Jiminy on 01/29/2019They corrected, in the process of doing other scheduled work, an issue with the oil drain plug at almost no cost.Excellent service
by PChesbro on 01/10/2019I have always had good experiences with service at BMW Anchorage and this week's visit was no exception. Service was polite and quick. Nico kept me informed about what was happening and provided guidance on work that should be accomplished… immediately versus that which could wait.?
by -- on 12/27/2018updated 01/04/2019Great service and friendly staff!Service
by 3nov18 on 11/04/2018This dealership did a great job finding out what is going on with my BMWusually happy this time not
by z4 on 10/29/2018it began with the creamer curdled. Then the wait for check in even though I had an appointment. the service staff weren't helpful in getting my tires to be changed over out of my friends car. I had to ask as they stood around. The… complimentary wash was not good. left dirt on the back bumper and windshield. Left the tire reset incomplete. The morning after, when I started my car a red light came on saying my left front tire was low! what happened? I don't know if it came from the reset not being completed or what. Now I have to call and go thru all you have to thru to get someone from service to tell me what to do. No time for this. Also, no one was around to tell me where my summer tires were. They were not labeled. This is not the usual
About our dealership
BMW of Anchorage
What sets us apart
BMW of Anchorage
Amenities
- Television
Languages Spoken (1)
- Inuktitut
We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, King Cadillac Buick GMC team.
by King Buick GMC on 11/19/2019