Chevrolet of South Anchorage
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Customer Reviews of Chevrolet of South Anchorage
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61 reviews
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Service fit for royalty!!!!
by Chevyfan on 12/15/2024updated 12/20/2024customer consideration was and is always great here, for me. the updates are very important to me, so I appreciate that the service department team keeps in touch with me.Service is terrible
by Smokescreend on 02/28/2024I dropped my car off in Nov 23. after 2 weeks, I kept calling….never an answer for the service dept. I called every other other day for months. nobody would answer service dept phone calls…. And nobody ever called me! Finally in January , I… got a hold of Shane in service, he profusely apologized that nobody got a hold of me…he didn’t even know the status of my car!!! He said he would check with the tech and call back. I called the next day, he said he was sorry but his tech has been out sick and was at the doctors and that he’d call me the next day. He called 2 days later. Bottom line is I’m securing an attorney to retrieve my vehicle, since now Chevy service dept is charging me 460.00 plus some just for diagnosing it after 4 months!!??? When I asked to pick up my vehicle, Shane said that my car was undrivable, as the tech had tore it apart and was waiting for him to put it back together once back from his drs appts.Business services is greedy and lost my business !
by JJBBQSmoke on 07/15/2023Business and services was good and than it went sour. Usually trustworthy and honest service but CHEVY services recently tried to take advantage and up-charge and finesse a military members truck to make a quick dollar. Idk if the… dealership is struggling financially or other personal issues recently but it’s not professional place to go anymore. Never again CHEVY of South Anchorage y’all lost my business! I can easily give my hard earned money to a more reliable honest auto shop / dealership in the future!Best place to take your Chevy for maintenance and customer service
by ChevyTruck👍 on 03/27/2023Professional and great service by advisor Edgar Corona and the team of mechanics.Just don't.
by LD on 01/27/2023I bought a car hear 6 months ago. Since then it sat for about a month on the lot without having any work done to it for it's backup camera. The manager won't even call me back or talk to me at the dealership. They burned me, don't make the… mistake I did. Shop elsewhere. Also still don't have my home charger install completed that came with the car, 6 months later. Said they'd detail my car. Did not.Lied to my face
by Boyd Bowers on 11/09/2022After making an appointment and taking my truck in to be serviced, I was told they would need to keep my vehicle for a few days. I’m a single father of three small children so I had to rent a vehicle which was fine because the service… advisor said I would be reimbursed since it’s under warranty. After 5 days and several several phone calls that were never returned, I finally got ahold of the guy I dropped my truck off with and he informed me that they “forgot” about my truck and it was diagnosed but never worked on. He said they don’t have time to work on it so come pick it up. I turned in my rental receipt and found out that I had been lied to and that they wouldn’t reimburse me. I have emailed the service manager and general manager several times and of course have not heard anything back from either one.Great service
by Hertz ANC on 06/11/2021Shane got our vehicles in and out in a timely manner!Owner.
by Octaviano on 02/04/2021updated 02/10/2021Great service very Good Fast.RIP off
by Carolyn on 03/14/2018This place is a joke, when I purchased the truck, they said it was in perfect condition, everything worked and no accidents or problems with it. Come to find out: there was no head lights, I needed to replace the spark plugs and oil… change, the tires were so dull and keep needing air. the lock and lights kept flicking when using this truck. I paid for Extended Service when getting this truck and they aren't taking my calls, answering my emails, and hang up on me when I drop get ahold of someone. they took almost $4,000 from me for extended service that I have not once got.Bribed by Service Person
by jimmy7b14 on 11/23/2016On September 30, 2016 I took my truck in due to the check engine light coming on. I received great service from Joshua Kitchen and the work was done promptly. The reason for the one star is because when I picked up my truck Josh told me… that if I gave him great ratings (which he deserved) I would receive a free Gold Auto Detail, a $199.99 value. I completed the survey and gave him great reviews. Since that time I have attempted on at least three occasions to contact and schedule the auto detailing and I have been told Josh would contact me right away. I have emailed him twice and told him I would like to get my truck in for the detail as well as a recall notice resolved and have had no return call. Horrible integrity on Josh's part and it just adds to my already negative experience with this dealer trying to scam customers and prospective buyers. You can see my previous negative review about the purchase of my truck from them and get the idea of their continuous lying.It was OK
by twinpac2 on 06/04/2016updated 06/13/2016Sales and financial were good to work with but service department needs a bit of shake up. Not much communication between service and customer.Good job
by Sugpiaq907 on 06/11/2016Chevrolet south Anchorage did a great job with all they did and great customer,ear service on top of that... I am happy with this experience, good job !Happy with Work and Coverage
by kerstenak on 06/07/2016Thanks for honoring the warranty plan on the replacement of our backup sensors. It was hugely helpful to be able to have the work done locally through our shop, Foreign Auto, and not have to leave the island to located a Chevy dealership.… All is in working order and we are content. Thank you to Shane at South Chevy for seeing this through.Great work
by GLJStone on 06/05/2016Came in on holiday weekend they took care of me in the time I needed. Had the best rep and best mechanic. Very trustworthy and great workmanship. Thank you.Great service
by Sugarbear907 on 06/04/2016Josh in the service department at Chevy South Anchorage is very friendly. I will ask specifically for him each time I bring my vehiclearance in for service.Service
by Dzkamer on 06/04/2016When I went to have my oil changed I thought there would be a shuttle to take me back to my house, but because it was the weekend there wasn't a shuttle. The dealership went out of their way to provide transportation for me so that I didn't… have to sit around waiting all day. Chevy of South Anchorage has been wonderful any time they have helped me.annual checkup
by tahoebigred on 04/13/2016updated 04/27/2016love my big red Tahoe, great servicenone
by Sterlingmazon on 04/04/2016updated 04/26/2016I asked about putting anti-freeze into the car. The person said that it should be OK. The car has no heat.oil change
by asstchief2 on 04/23/2016the oil change was done within 45 min.Happy as usual...
by Pattymelt on 04/18/2016I am always pretty happy taking my vehicle to South Anchorage Chevrolet. I got in right away and was treated great! My only concern was when I picked up my vehicle they said they couldn't find me in the system anywhere but that I was in… there now. This was weird because I bought the car there and have had everything done there. When I got home I realized they typed my license plate in with an extra letter so that explains that. Everything was great though.Outstanding job well done
by Raffyfelicitas on 04/18/2016I am Satisfied customer and the work was very professional and just like a brand new truck again and a highly recommended to my friends and family
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