Larry H. Miller Chrysler Jeep Avondale
Customer Reviews of Larry H. Miller Chrysler Jeep Avondale
Review type:
Thank you Jose!
Bought Jeep Compass
by Dee on 02/28/2024I have purchased many vehicles over the years. This was absolutely the worse place I have bought a car! Salesman sucked. Never explained one thing about the car.. Took 2 mile test drive. Asked about oil changes. How many included. He… thought 1. Finance dept told me there was no warranty on the vehicle. I would have to purchase a 6 yr 90,000. Found out from my brother who works for Chrysler jeep that it does have a 3 year 36000 mile Warrenty. Tried calling general manager 3 times. He wasn't there. Talked to assistant manager. Dead silence while talking to him. Asked twice if he was even there! Left my name and number with him to have general manager call me back...and still no return phone call. I would not recommend and to shop else where for your vehicle. They don't care about customer service at all!! So very disappointed!!Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. I apologize for any inconvenience and would like to hear more about your visit. Please reach out to me directly to discuss the matter further. - Johnny Martinez, General Manager, (480) 865-2048
Thank you Jose!
by Marina E on 01/10/2024My daughter and I met with Jose Granados few weeks ago and purchased Jeep Wrangler 2023. We had a fantastic experience with Jose who helped us purchase my daughter's dream car.From the moment we walked into the dealership, Jose was… attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my daughter needs. Jose's professionalism and friendly demeanor made the entire process enjoyable. We left the dealership with Jeep Wrangler car and a big smile on our face, all thanks to this exceptional salesman's dedication and expertise. We highly recommend Jose to anyone in search of a great car-buying experience!Thank you so much Jose!!!Hello Marina E, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
EMPLOYEES STEAL / DONT TRUST
by Disappointed Customer on 09/20/2022On 9-16-22 I scheduled my Jeep Galdiator in for a recall and additional maintenance of oil change, tires rotation and balance. Earliest appointment was 11am and was told may take all day because of the extra work. Really?! I dropped it off… at 8:30am And was Uber’ed home since I had to go to work. Turned out It was finished earlier than expected around noon so I told the service advisor I’d pick it up in the morning. Wish I’d never done that. Invoice shows milage in/out are identical but my odometer showed it was driven for 20 miles since I’d last dropped it off. The AC had been adjusted and the music switched to SiriusXM Radio. Thanks a lot Mr. service advisor. That’s wear and tear on my vehicle I’ll never get back again, fuel, and music subscription. Great job stealing from your customers. Must be nice to be able to take customer’s vehicles home for a change.Hello, thank you for taking the time to leave this feedback. The mileage put onto your vehicle, although regrettable that it was not recorded on the invoice, could only have been put on to diagnose or confirm the repair. I can assure you that your vehicle was not “taken home.” I would love to discuss the fuel that may have been used in our diagnostic and how your radio station may have been changed. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to clearing this up for you. - Eric Ortega, General Manager, (480) 865-2055
Recent service at LHM service department
by Mark Norton on 09/20/2022I have used Oscar as my service advisor on multiple occasions. He consistently goes above and beyond with his customer service and is honest and listens to the customers concerns. I would strongly recommend Oscar and the LHM Service… Department to whoever needs a service department for their vehicle.Thank you for taking the time to review our dealership. It was our pleasure to have provided great communication throughout your service experience. Please let us know if there’s anything else that we can do for you in the future.
Great service
by Crystal on 09/19/2022I came in for my first oil change and would definitely come back again. My service advisor Francisco was very helpful.Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the service your vehicle needed. Come back again soon if there's anything we can assist you with.
Great place
by Yajair on 09/17/2022The best place to buy a car everyone was friendly and made the process easy for me! Recommend to all friends and familyWhen your car seems to have a problem but doesn't
by Mrs L on 09/07/2022I love that the associates in the service department keeps you updated with everything that's going on with your vehicle.Thank you for taking the time to review our dealership. It was our pleasure to have provided great communication throughout your service experience. Please let us know if there’s anything else that we can do for you in the future.
Great place!
by Chris Marshall on 09/07/2022I went in for a routine oil change. Nothing truly special about that. However the facilities were really nice and even though it took a couple of hours. The service was good. My only hiccup was not knowing how backed up they were at the… time. I would have booked an earlier time because I was almost late for work. I would definitely come back at an earlier slot though.Thank you for that great review! Our team was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!
Not impressed
by Drea on 08/30/2022I’m a female but I know what the word alignment means…. Got talked to like I was dumb, not explained what was done to my car, even tho it took 3+ hours for my car to get serviced…. When I was checked out I was rushed the sticker on my car… is not legible…. Over all bad experienceDrea, we want all of our customers to feel comfortable while they are here at our dealership. I would love to speak with you about your visit so that I may learn some more details and address your concerns directly. Please reach out to me at your convenience. I look forward to hearing from you! - Eric Ortega, General Manager, (480) 865-2055
Excellent
by Mercy Brakebill on 08/21/2022Courteous and on time☀️
by Julianna on 08/22/2022Juan was very helpful and informativeHello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road.
Great service
by Mar Z on 08/19/2022Had to take my vehicle to get the batteries checked as I’d been having issues starting the car. Contacted Francisco and he was able to service my car within a few hours despite not having an appointment. It was a fantastic experience and I… definitely recommend this dealership!Thank you for leaving us a review. We are glad to have provided a helpful and courteous service experience. Please come see us again if there is anything else you need.
Awesome
by Nana on 08/18/2022Professional, friendly and reliableThank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!
Excellent customer service
by Elvia H A on 08/16/2022Excellent customer service, my car was ready in time. Nice environment!Thank you for taking the time to leave us a review. Our team was happy to have been efficient and gotten the services your vehicle needed. Please let us know if there is anything else we can do for you in the future.
Jeep service
by Francisco on 08/14/2022I love my willy and wanted it to have the best first time service And that’s just what happened! I don’t know anything about cars period so Francisco told me when to come in and what to look for with my baby and I was very grateful! I’ll… ask for Francisco every time! Francisco was professional, friendly and ready to work! It was perfect for me! Thank youThank you for taking the time to leave a review. It was our pleasure to have given you an efficient and knowledgeable service visit. I will make sure to give them the recognition they deserve. If there is anything else we can do for you let us know.
You rock Robert Cassidy
by Lisa Robideaux on 08/12/2022This dealership took the time to find out what my needs was. Did what it took to make a deal.. great work Larry H. Miller. And a big thank you to my salesmen Robert Cassidy..Thank you for leaving such a great review. Our team was glad to have been able to help you with all your questions. We are always happy to provide an experience that goes above and beyond. If you need anything else please let us know.
Excelente
by Triny on 07/16/2022Simpre buscan que te sientas cómodo¡Gracias por su visita! Que tenga gran día.
Excellent customer service
by H levo on 07/16/2022I have been using Larry Miller Jeep Service department for 5 years now for scheduled maintenance and tires for my Jeep Grand Cherokee and they have provided excellent serviceThank you for bringing in your vehicle. Our team was happy to have been able to provide your vehicle with the service it needed. We really appreciate your review and hope to see you again soon.
Chi town
by Moose on 07/11/2022The service department staff that helped me Francisco was very knowledgeable and very helpful.Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future!
The Real Deal Dealership
by Daniel B on 07/09/2022Great experience with a sales team that really cares about the customers.Hello! Thank you for making us a part of your day. Our team really enjoyed treating you to a low-pressure experience you were looking for. We are happy to have helped you obtain a vehicle you enjoy. Come back again soon if there’s anything else we can do for you or your new vehicle!
Service Review
by Brandi Mitchell on 07/09/2022Oscar was very professional. Extremely helpful and knowledgeable. Completed my service in a timely manner. Would recommend others to work with Oscar at the Larry H. Miller Chrysler Jeep Avondale Dealership!Thank you for leaving us a review. We are glad to have provided a helpful and courteous service experience. Please come see us again if there is anything else you need.
Larry H. Miller Chrysler Jeep Avondale is a new and used car dealership offering a full lineup of Chrysler and Jeep vehicles serving customers in the greater Phoenix area. Our vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance for both small and large vehicles. We have a big selection of genuine Chrysler and Jeep parts and accessories. Visit our website for Chrysler and Jeep incentives and to search our large selection of cars, trucks, and SUVs.
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- Automated Car Wash
- Spanish
Hello Marina E, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by System Administrator on 01/10/2024