Customer Reviews of AutoNation Honda Chandler
Review type:
Great Experience!
by Sean H. on 04/25/2025
Great Experience! I can't stand the whole process of buying car in general, but these guys made it super easy. Thanks!
718 reviews
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We had a great experience at this dealer
by brilor on 05/26/2011updated 04/28/2025My wife and I had a very professional, courteous and helpful experience buying our 2012 Civic EX from Walt and Jeff at San Tan Honda in Gilbert, AZ. We would return again for our next vehicle.FABULOUS experience!! Seriously! Ray was the best!!
by azladynred on 03/12/2011updated 04/28/2025Oh my goodness..buying a car was a WONDERFUL experience! Seriously! A Gentleman named Ray at San Tan Honda in Chandler was so awesome to us. We got a GREAT deal on a '11 Civic Ex Sedan. We are THRILLED with it and our experience. On cloud… nine! We didn't feel pressured in any way while looking at cars and during the buying process. I never thought I would ever write a glowing review about a car dealership or a salesman, but they totally deserve it and I will be telling everyone who will listen! Thanks San Tan Honda! Thanks Ray!! You are both awesome!!A $15,540 quote turns into $22,100
by unclejay on 05/16/2011updated 04/28/2025It seems the quote doesnt include mandatory 'protection' and 'security etching' packages $700, dest fee 750, and the msrp stated in the quote 18460 DOES include dest fee. I added 5 year Honda Care 795. Total out the door 22100. At 0.9 pct a… good deal, but just dont go in thinking youre going to get a Fit Sport for 15,540 + tax and license.Used car smells like smoke after they told me they could remove it!
by Johndo on 04/18/2014updated 04/28/2025I was looking at used 2011 crv's and they had good reviews and good price so I went to look at it after talking to a guy on the phone about it. Didn't say anything about previous smoker owned. I get there to test drive and can smell the car… before I opened the door. Told the guy it was a deal breaker and wasn't interested. He assured me they could remove it. I test drove it and told the salesmen it was giving me a headache and was only interested if they could remove the smell entirely!! They said they would run it with some machine that would remove the smell. Long story short I bought the car believing them and took the car in later to have the smell removed and it didn't totally remove the smell, at best it's a little more mild!! Not very happy showing the car to family and friends and they say, gross what that smell!!! Embarrassing... FYI Smokers stink!Thank you for your valuable input. We understand your frustrations with the smell of your car and are deeply disappointed we didn't remove it entirely as promised. If you'd be willing to give us another chance, please call our General Manager at Customer Relations Manager (480) 285-2812 to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.
Avoid this Dealer
by fleetbuyer1 on 06/02/2014updated 04/28/2025I showed this dealer that their quote was not competitive with other dealers that quoted via Edmunds. The answer was "Go buy from one of them". I did.Thank you for bringing this issue to our attention. We value your input and are disappointed to learn of how you were treated. If you'd be willing, please call our General Manager at (480) 833-5177 to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.
It's all about profit!
by mlf3 on 07/09/2013updated 04/28/2025AutoNation Honda, formerly San Tan Honda, formerly Honda Cars of Mesa was the place to buy a car at one time, not anymore. The sales and service staff were always top notch. Times have changed and they are all about profit. I tried to get… them to match the price from another dealer's price quote, they said they would match it as long as I paid an additional 497 for the dollar Desert protection package. My trade was a 2007 Toyota Rav 4 with 82000 miles in excellent condition. My wife was rear ended in the vehicle 5 years earlier and 1000 damage created at the time that was fixed with a lifetime warranty. They treated the car like it had a salvaged title and wanted to give me 2K less than other dealers were . Needless to say I paid 2369.18 less for our CRV at another dealer. Don't waste your time, all they care about is making a lot of money and not taking care of their customers.Great experience with no pressure!
by Robert0710 on 11/19/2013updated 04/28/2025Overall great transaction when buying a certified used Honda Pilot. Satisfied that commitments made during sale were completed in a timely manner.Excellent Customer Service!
by pad46 on 06/11/2014updated 04/28/2025We had the pleasure of leasing a 2014 Civic for our son who is a college student and needed the best possible deal that he could afford. Our terms were not met at first, but after Chris stepped in, he understood our needs and concerns and… made our terms concrete! After seeking out the terms, we looked around at other dealerships (Nissan, etc.) to see if this was the best for our son and found the customer service was no where's near the quality that we received at Honda!!! With making us feel comfortable and content during our 6 hours visit, our son drove out in style and complacency knowing he can afford the luxury that he is driving and the care that he will receive in maintaining his car for the next 3 years for the term of his lease. We will definitely refer to Bruce and Chris and are proud parents that we made the right decision to go see them...2013 Civic
by CMNAZ on 11/15/2013updated 04/28/2025Couldn't have asked for a better experience!Awesome customer service!
by Ambird on 03/06/2014updated 04/28/2025When I was shopping for a car I went to several dealerships, this one was my favorite. Gregg was extremely helpful, gave me good information, no haggling, and let me come test drive cars 3 times with no pressure to buy. In process of doing… the paperwork to purchase our odyssey, the general manager came out and ask us how everything was going, and made sure we were being treated well. That doesn't happen very often, I'm sure. Oh, and did I mention we did all of this with a 5 month old baby? Everyone was so patient when I needed to take a break to stop him from crying or change a diaper. This was a great car buying experience!Terrible experience!
by linsueue on 07/23/2013updated 04/28/2025Worst car buying experience ever! We called Gary on a Saturday to talk to him about a used vehicle on the website. He said it was getting a scratch fixed in the shop and would be back early in the week. He said to come in on Sunday to find… out more about the vehicle. Gary was busy on Sunday so we were told to talk with Geoff about the truck. Prices still the same on their website for this vehicle-Geoff says other people want the vehicle too, but no one had placed any deposit on it yet. Geoff said, "To be fair there was an other potential buyer that Gary has, and they should let them have the first opportunity to see it and buy it." Vehicle wasn't expected to be back for 2 days(Tuesday). Monday afternoon, my husband gets a call that the vehicle is in-hurry down. What happened to the other couple that was promised first chance at this truck?? Husband leaves work immediately to finally see this used truck. Guess what?--the prices have now gone up on the vehicle-both the retail price and the internet price. Now there is no dealing on the price as there is too much interest in the vehicle. The truck has a slight power steering leak and needs new cv boots, but the good news is the scratch was fixed??? Husband test drove the truck, agreed to the raised price, and was willing to repair the leak and boots. Our credit was checked and approved and loan paperwork was started. Gary comes in and asks Geoff for the keys, because he promised somebody to let them see this vehicle. Geoff seemed uncomfortable about it, but gave Gary the keys anyway. Paperwork is still being filled out, Gary comes back and told my husband, "This is the worst part about my job." He proceeded to tell my husband the truck was just sold to another buyer for cash. Was this because Gary didn't want to split a commission with Geoff-standard operating procedure for lack of customer service-or rogue salesmen at their best? It was shocking to find any dealer who treats customers in this fashion! My husband spoke with the manager on duty, Shane, who was astounded that this could occur. He would investigate this further and would have someone call tomorrow. Charlie, an internet manager, called my husband the next day to say he was sorry this happened but that is not how they normally operate. When my husband asked to set up a meeting with the dealership owner to discuss this, Charlie said it wouldn't be necessary because he was handling the apology. We are still waiting for the owner of the dealership to call to explain how this could happen. Since it has been almost a month ago, we can't help but presume this is AutoNation's standard method of salesmanship. If you want to experience what we did-raised prices from what was posted on the internet, no negotiation on price, or no accountability for customer service, then run-don't walk-to get to AutoNation's SanTan Honda Superstore. You won't be disappointed!Great Customer Service and No-hassle experience
by JnLnGilbert on 02/28/2014updated 04/28/2025Geoff was very helpful in finding the car we were looking for. Price was below what we expected from Consumer Reports/TrueCar report. He also took the time to explain many of the options on the carplease remove
by chris307 on 01/18/2012updated 04/28/2025please removeAutoNation Honda Chandler is outstanding!
by Mariamh on 06/06/2014updated 04/28/2025We recently leased a brand new 2014 Honda Civic EX from Auto Nation Chandler for my teenage daughters and it was a great experience from beginning to end. Geoff B handled everything and was very courteous and professional. I was a little… wary of car dealerships from past experience and was totally surprised with how painless the experience was at Auto Nation Chandler. Geoff was very patient and treated us with respect and honesty! We got an awesome deal and everyone I know was surprised at the price! I will add that we had two excited teenagers with us and he was able to also relate to them on their level which I appreciated! He took the time to go over all the details of the contract and then to help the teenagers become accustomed to the technology in the car. We have had the car for over two weeks and our kids love it, a great car for young drivers, safe and with all the features you would want in a new car! I will definitely recommend this dealership to anyone looking for a car. Go ask for Geoff and you will not be disappointed!Good experience
by Melm03 on 11/14/2013updated 04/28/2025Great car buying experience. Will definitely call Walt with Auto Nation Honda the next time we need a new Honda.Happy Customer!
by glen24 on 05/26/2011updated 04/28/2025I bought a new '07 Accord EX (my third Honda) from this dealership in Dec. '06. They have performed all the service work since then on my car. Everything they have done has been done right - and the first time. They have gone out of their… way to accommodate my schedule and have always had the car done for the quoted amount and at the promised time. I wouldn't consider going anyplace else or driving anything but a Honda!Great Experience
by Cmon_Man on 05/12/2014updated 04/28/2025We were not an easy customer as we had poor credit, but all the people at AutoNation Honda in Chandler worked hard and got us a great car at a reasonable price. We would definitely buy from them again!car sales
by Gibs29 on 04/17/2014updated 04/28/2025Honda Auto Nation of Chandler is outstanding in its service. My Car Sales rep Bruce K stayed with me all the way even to a point of driving the new car home and me bringing him back to the store. Not to mention this was past 9 pm and the… store closes.San Tan Honda is Exceptional
by puddabear on 03/26/2012updated 04/28/2025Bill Morris and Tom Mitton were fabulous; They certainly went above and beyond to secure our business but more importantly, made my husband and I feel relevant and confident that we purchased our car through the right Dealership. Bill… was AWESOME .. he was so non-pressuring and laid back that we thought wed made a wrong turn somewhere and ended up at Dreamland Honda!! I initially told him that I wasnt ready to make a purchase until we received our tax return money back, which at the time, was 4-6 weeks out. He never blinked an eye nor tried the many covert tactics that one would expect a salesman to pull when hearing such an evasive statement like that. He simply listened to my wants and needs and never showed me anything short of what I specifically wanted (a sunroof- how simple is that??). I dropped into 4-6 dealerships since that initial time and not only was I shown cars that werent to my specific request, they didnt even have the one non-negotiable that I required, which was the sunroof! By the time we were prepared to purchase, my initial dealings with Bill made him a top-contender in the first round of negotiations- By the time it came down to making the final decision, Bills professionalism as well as the fact that we have several things in common (real estate and a mutual friend) made it a no-brainer. The cherry on top was Toms involvement and the fact that he had agreed to take money off when he really didnt need to (we would have still bought the car, as it was a great price and well under any other dealers offer). When you have a customer who says No you really dont have to, Ill buy it anyway .. and then comes back with a lower figure anyway, well, that makes it better than Christmas! I will definitely recommend your Dealership, not to mention Bill, Tom and Paul in Finance, to any and all of our friends . If we were stress-free plunking down money after a decade of being free of car payments, I can imagine anyone else can be too.Customer Service
by colemanc4381 on 05/21/2012updated 04/28/2025I was looking for a CR-V to replace my 2004 Civic. I needed a larger vehicle to tow my belongings in a trailer as I am moving. The CR-V didn't have the towing capacity, so the sales team talked me through what could work for me. Chris Moore… was amazing and helped me find the exact vehicle I was looking for. Victor in the financing office made the entire process easy and explained everything completely. The guys at Santan made me feel comfortable and never pressured me stay or buy something I didn't want. One of my friends was with me and has said she will be back to Santan Honda when she's ready to purchase a vehicle. Thank you Victor, Chris and everyone else at Santan for being honest and SO helpful!Poor management of entire dealership
by matt_schultz on 12/09/2011updated 04/28/2025I tried to purchase a Honda at the dealership. The used car salesman was rude when attemtping to negotaite with him. He said "we need to make a buck too" implying that he was not making enough on the deal when it was already revealed prior… to him what the dealership actually paid for the vehicle and how long it was on the dealer lot. I went to a Honda dealer in Scottsdale and purchased the same Honda and had a pleasant, efficient experience. Unfortunately, because I live so close to San Tan Honda, it was the easiest place to get the vehicle serviced. Most services were a hassle. The worst part of my experience though has to be in teh last year after I have already sold my Honda. I have received no less than 10 calls from the dealership asking if I would come by and trade my Honda or have service done on my Honda. Each time, I have told the 5+ salespersons, the 1 sales manager, and the 4+ service personnel that I have sold my Honda and to please put it in their system to not call me anymore. On 12/8/11 at approximately 3:35 p.m., I received another call from someone in service. They said I was due for a service. I asked them if they had a compuer system that was connected to all department. She said yes. I asked if there were any notes. She said yes, but she said that even though the dealership policy is for calls to get noted, not everyone followed the policy. She then looked at the case notes and indicated that none of the prior 10+ people had noted that I had called and to take me out of their system. My recommendation: avoid every department. The dealership needs a management consultant to review policies, procedures and personnel and perform a major overhaul. [violative content deleted]
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Sean, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Phoenix Grant on 04/27/2025