Earnhardt Chrysler Dodge Jeep Ram
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Customer Reviews of Earnhardt Chrysler Dodge Jeep Ram
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Best Car Experience
by Steve Ortiz on 02/16/2021updated 02/23/2021Working with Ken Parker was the best experience I have had purchasing a new vehicle. He was extremely efficient, honest and pleasant to work with. I would recommend working with Ken to anyone who is looking to purchase a new vehicle.Earnhardt Chrysler Dodge Jeep
by Rick Pemberton on 09/28/2020I used to scoff at the “No Bull” moniker. It rings true! Mike Riley just gave me the best deal of my life.Repeated failure
by Dustin Krogstad on 09/14/2020I have a brand new 2020 RAM 1500 Laramie that has now left the dealer un-safe to drive not once, but twice. First, my fiancé was on the side of the road after picking up the vehicle from service, and now once again my truck is undriveable… after picking up from service for the second time. I am just lucky I was close to home when the air started leaking out of a different tire, which is the same reason she was left on the side of the road the night before. Earnhardt's service department is unfriendly, unprofessional, and horrible, if you can actually get someone to answer the phone. They are either dealing with unserviceable parts or the technicians are incompetent. Either way paying for a $50,000+ vehicle, purchasing additional aftermarket parts to be installed, and it being sent out twice unsafe to drive is completely intolerable. I have 10 times more miles on my vehicle going back and forth to the dealership for service issues than I bought the truck with, and now again it needs to go back. This is completely unacceptable. Plus, I bought the complete care package for this truck which from my understanding provides me with a loaner car whenever my truck is in the shop. When my truck was towed back to service after having the new wheels and tires installed, they told my fiancé they could not give her a loaner, because Chrysler did not approve the release of a loaner for certain circumstances. Complete care, my ass. Jason Southerland (inventory manager) and Ignacio (nacho) on the sales team were outstanding, I highly recommend them. As for the service department, I would take your vehicle elsewhere. Luke Morris, the parts & service director, walked us out to the truck to go over the repair following the add on install issue, which no one had done the first time we picked up, and had told us everything checked out and the truck was ready. Unfortunately, the truck was not 100% and now we have another flat tire, and need yet another repair, at a dealer 62 miles away that cannot be safely driven. Repeated calls to the service center are sent to voicemail, which they do not return the messages left. Stay away.Best deal in my Life!!
by DDuran2 on 11/25/2019Flew from CA to AZ, then drove my Ram Rebel truck almost 400 miles back to take advantage of this amazing deal! Salesman, Mike Riley, even came to pick me up from the airport! Great dealership. Free food, and sincerely friendly staff. I… still can't believe the deal I got on this truck!Best buying experience EVER!!!
by Dan on 10/04/2019Has to be the best buying experience I have ever had with a dealership. Everyone is typically afraid of dealing with sales people as was myself because it’s not fun.. NOT IN THIS CASE!! Michelle Tran was the reason I bought my new 2019 Ram… 2500 here. She was respectful, responded right away and had a no pressure mentality the whole time. My next vehicle will no doubt be bought from this place!! Everyone is so friendly and not to mention they had a wide selection to choose from. A++++++Exceeds Customer Service!
by BHuett on 02/11/2019updated 02/18/2019Working with Justin and Thomas was a very quick and rewarding process. I submitted an inquiry and Thomas followed up quickly with my questions and to the point, after going in I worked with Justin who showed the vehicle and took us for a… test drive. He was informative, knowledgeable and his customer service skills were beyond my expectations. Thomas and Justin worked with us to get a great deal and we were in and out with a New SUV within a couple hours. Thank you both so much for making this vehicle buying so easy! We will definitely be back and will be recommending everyone to come to you!Very good experience! Thanks to Mike Riley and his colleagues.
by JIAN on 01/16/2019I had a very good experience in Earnhardt Chrysler Dodge Jeep Ram! I just bought the Honda Civic with Mike Riley. He is very patient and friendly. The price of the car he offered me is also great! The whole process was efficient and… straightforward, which let me have the test-driving and purchase the car in just 3 hours! I highly recommend this dealer for buying the used car.Outstanding experience...thanks to Thomas, Justin, & Richard
by azkassiek on 11/14/2018What a great buying experience with a sincere, no pressure, caring team. I highly recommend buying your vehicle from Thomas Anderson. I was impressed with his diligence and appreciated his patience with my questions as we test drove… multiple vehicles. Thomas & Justin Sutherland took my wish list and found the perfect car for me. Communication was always spot-on, with no surprises or disappointments. When I arrived to complete the sale, Thomas had everything ready for me and spent the time and effort to demonstrate my new vehicle’s many features. Richard Rindahl completed my financing and was efficient, thorough, and very easy to work with. Overall, my expectations were exceeded and I truly felt that everyone wanted to make sure I was beyond satisfied. Many thanks!Earnhardt and Cole were Amazing!
by BlueRam1337 on 10/10/2018Yesterday I purchased a 2018 Ram 1500 Big Horn Crew Cab 4x2 with the 5.7L V8 in the True Blue Pearlcoat. I worked with salesman Cole Avenetti at this location. Prior to shopping there, I had HORRIBLE experiences at other valley Dodge/Ram… dealerships where they told me an out-the-door price before coming down and then tried to tack on thousands of dollars worth of hidden fees once I told them I was putting half down (they don't say it on their site but apparently with the other dealerships if you're putting more than 10% down they take away many of the discounts/rebates) and on top of that tried to get me to take a 9.49% APR because I was a first-time lender on a brand new vehicle and that excluded me from the "well qualified buyer", despite saying that nowhere on the disclaimers. I can say that I dealt with absolutely none of that shady sales tactics or money shuffling garbage at Earnhardt. Cole was absolutely amazing in working me up an out-the door price beforehand since I lived across the valley, which ended up being about $900 less when I got down there because he had done some of his early estimations high. He worked this out for me knowing that I was bringing in my own financing through my bank, who had approved me for 4.8%. He was extremely personable and friendly, made sure I met the service crew and everyone I would be dealing with during future visits. Explained every aspect of the truck in great detail and broke down every step of the new vehicle buying process for me in a way that was simple. I can honestly say that this was a night and day difference from my experiences at the other dealerships. At no point did I feel like just a number like I did at one dealership with the initials B.L., I felt like a valued customer at Earnhardt. It's hard now days to go into a sales environment and just be treated like a human. I will happily be referring all of my friends and family to this location, giving them Cole's direct contact info and even though it was a 2.5 hour drive, it is well worth the drive when I find myself in the market for another truck or Dodge/Ram family product. Thanks Cole! Thanks Earnhardt! If I could give you an even higher rating I would!Renegade purchase
by AZ_Mark on 08/31/2018Six days ago, I purchased a new, 2018 Jeep Renegade from Earnhardt Dodge in Gilbert, AZ. I went through the Internet and worked with Cole Avenetti - Internet Manager. The process was absolutely seamless and the base price, not the loaded… price, on the Internet was actually what we paid, plus obviously the taxes and title and small prep fee. This compared very favorably to a local competitor whose price was considerably higher at the same MSRP point. Cole was extremely helpful, never pushy and fun to deal with all around. Finally, a pleasurable vehicle buying experience.Great, no pressure experience
by Califas on 09/04/2018I have purchased numerous cars throughout my life and this is the best experience I have had yet. Of course, the numbers have to be good (they were), but the experience has to be fast, easy, and pleasant (nailed every single one of these).… CJ was so easy to work with and there was none of the back and forth 20 times that happens with every other purchase I have had. Finance was fast and we were on our way. Going into a dealership with 3 kids doesn't allow for a margin of error and CJ nailed it. Thank you everyone at Earnhardt Chrysler Dodge Jeep Ram. Additional kudos to Mark and Ken. Good people.Awesome purchase!
by Bighorn on 08/16/2018Thanks to our salesman Thomas Anderson. 2 great trucks bought at once. It was worth the drive from Tucson.Fantastic Experience Purchasing a Jeep!
by jeepforlife on 08/05/2018Hi I just purchased a Grand Cherokee Summit with Cole Avenetti as my salesperson. The entire experience couldn't have gone better. I left buying my dream Jeep knowing I had gotten it for a great price (better than anywhere and I did my… research online) with by far the best customer service. Cole and his manager Mark and Ken in finance made the entire purchase smooth and enjoyable! I highly recommend buying your vehicle here!!Rick Guevara is Great
by shastanolte on 07/28/2018Rick is amazing. He helped us with every step of the process to purchase our new jeep wrangler. I will direct everyone that I know to Rick and we will be coming back for our next vehicle. Shasta and Eddie Nolte.Right Vehicle at the Right Price
by DucRider on 06/21/2018I was shopping on-line for a 2018 Jeep JK with the Willys package and Earnhardt had the exact vehicle at the best price around. I live in Tucson and used the Jeep.com site to shop all the dealers within a hundred miles and Earnhardt beat… everyone in price and selection. Cole Avenetti was very easy to work with, no pressure, just helpful and knowledgeable. The deal came together very quickly and Cole was amazing. By the time I made the drive from Tucson, he had my new Jeep prepped and ready for me. He had also completed most of the paperwork so all I had to do was sign a few documents and I was off in my new Jeep. This being my first Jeep, Cole took all the time necessary to familiarize me with all it's features and functions. Earnhardt really is a 'No Bull' dealer and Cole Avenetti won't steer you wrong.Ask for Thomas
by colorscarlett on 06/04/2018Ask for Thomas when you buy a Jeep. He was awesome. He really took the extra energy to make my experience amazing and pleasant even though I really don't like car shopping...at all. I will definitely be asking for him when I come back.… Ron in finance was fast and personable. I was super impressed. The dealership was clean, pleasant, and very accommodating, not to mention comfortable. I really felt like I was making a wise decision as well and that had me driving away very happy. Thanks guys!Happy Family
by Hpmacias on 05/30/2018Overall i am satisfied with the quality of service provided by Thomas and the Mr. ED dept. Thomas really made the difference by taking the time on a busy memorial day to show us around and help my wife and father both find exactly what they… wanted. I would most definitely recommend family and friends to visit Thomas at Earnhardt Jeep and that aint no bull!Internet Sales Professional
by sagarclar1 on 05/23/2018I recently purchased a used car from Earnhardt Chrysler Dodge Jeep Ram through Sales associate Jeffery Herber. The transaction was done on the internet and phone and couldn't have been more professional. When you buy a car sight unseen,… there must be a lot of trust, and Jeff projected that. When I arrived at the dealership to take delivery, everything was exactly as described! The entire process was concise and professional. Thanks for a great experience.Bought my new RAM!!!!
by Gabby8004 on 04/30/2018I have been to this dealership before and by far got the best service this time. CJ Laskovich was my sales rep and from the start I didn’t feel like I was pressured to buy just anything. We looked and multiple models of specific Rams I… wanted and he went over all pricing options for the different trucks. It was actually a pain free and quick process. If I ever need another vehicle CJ Laskovitch will be my guy. He made the experience wonderful and I am so excited to be in my brand new RAM 1500 Big Horn!!!!! Thanks Earnhardt!!!!!No Bull
by kthomasf on 04/24/2018We had a great experience with Paul Branco. He was patient as we shopped for our next vehicle. His easy going approach was refreshing which was the deciding factor on where we chose to do business.Jeff Herber at Earnhardt in Gilbert is the best
by Cybourg on 04/25/2018I picked up my 2018 Wrangler JLU Sport S from Jeff Herber at Earnhardt yesterday afternoon. I can’t praise the experience highly enough. Between the test drive prior to purchasing and driving my JL off the lot I spent maybe a total of 45… minutes at the dealership. A hand full of texts/emails/phone calls is all it took. No hidden fees or add-on’s I shopped a couple of other valley Jeep dealerships prior to going across the valley to Earnhardt and frankly their lack of knowledge on the JL was frightening. If you’re looking for a smooth, straightforward deal on a JL, go see Jeff Herber at Earnhardt.
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