San Tan Ford
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Customer Reviews of San Tan Ford
Review type:
Purchase of new Bronco
by Marcderosa on 02/10/2025
I had a wonderful experience on January 29th at San Tan Ford. I went in on the 27th to just see and drive the Ford Bronco Big Bend. I had never even sat in one before. When I met my salesman, We connected and felt like we were friends. He… is a no bs guy and told me straight out about the truck. That's something I appreciate. We did haggle on the price once, and after that he met my price and when I returned to buy the truck it took only 50 minutes to be done and driving off the lot with my new truck.
164 reviews
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Ask for someone else to help you!
by JohnRogala on 05/07/2016Jake showed top quality customer service after I had to deal with Eric who was rude and patronizing. My advice if you get stuck with Eric, ask for someone else unless you like rude and uncaring.Another great experience at San Tan Ford
by AZKKACPH on 04/24/2016updated 05/08/2016F250 - The team at San Tan Ford have been terrific. They know what they are doing and I like knowing that my truck is maintained and will not leave me stranded somewhere due to an overlooked maintenance issue. I strongly recommend this… service team. We have lived elsewhere and I have serviced this truck at a couple of dealerships due to travel. San Tan feels like home and I am comfortable that any issue I present will be dealt with fairly and competently.Great services. Attention to my needs.
by avardie45 on 05/02/2016The entire staff over at San Tan Ford have always done a wonderful job for me. Being senior citizen, and not knowing much about cars maintenance needs, they have always let me know in advance what the car will need and what to expect. I… know they are being fair and sincere and I feel they would never do unexpected, overpriced maintenance. Used them for years, recommended them to many!Truck Service
by Daryl777 on 04/15/2016Everything was great and my truck was done before I expected it.satisfied customer
by xscapist on 04/15/2016brought older truck into service and Roberto took care of me and managed to get everything done before the end of the day. Very professional and courteous. Thanks for the great service.We really appreciate your feedback of your recent visit with us at San Tan Ford, xscapist! Please let us know if you ever have any additional questions! Safe travels!
Always great service. Trustworthy. Efficient
by Dezijoi on 04/13/2016I put my complete trust into Eric Paget and his crew when I take my Mustang in for service.. He's always honest, very friendly, and efficient.San Tan Ford Exceeded All Expectations!
by raybilkie on 04/11/2016I had an appointment to have my 2011 Ford Mustang serviced in the Quick Lane. I arrived a bit early and found myself behind a long line of vehicles awaiting service, so I settled down for a long stay in the waiting room of the service… department. To my surprise, my vehicle had been serviced and washed in less than an hour. This has been the shortest wait I have ever had at San Tan Ford when having my vehicle serviced. I was ecstatic. Great job, Eric!Our Staff works hard to go the extra-mile for our valued guests, raybilkie! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mediocre service, poor communication
by Cindylu54 on 04/08/2016I brought my 2015 explorer in for some warranty repairs. Was told it would take 1/2 day. 8 hours later I called them to find out status. No communication from them regarding delay. Problem not fixed.30000 mile checkup and maintenance
by aundoonie on 04/04/2016service was good. however, some transmission fluid dripped for a few days and i had to return and have that checked. i have no complaints. care must be taken to assure that the undercarriage is wiped clean after a major transmission… fluid change is doneaundoonie, we are so pleased to hear your experience with us was such a positive one. We are happy to hear that we were able to gain your trust in our business. We hope to see you again!
It was all about me
by jbraun1042 on 04/04/2016I like the motto, "It's all about you." It does tell the story of how you've made me feel in buying a new truck from your team. Thank you for a really great experience.Thank you for taking the time to leave us your response to our Staff's outstanding customer service, jbraun1042! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
great service
by GeorgeB27 on 04/02/2016I purchased a 2016 ford explorer. My salesman was JD and he was great, showed me all my options, very pleased with him and overall everyone's customer serviceGeorgeB27, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Thank you so much for choosing San Tan Ford as your first choice for service!
Great service from San Tan Ford Service Department
by MGwenMu on 04/03/2016As always I am very satisfied with the service provided by San Tan Ford Service Dept. I have been bringing my car here for service since they open their doors.Transmission is Running Better than Ever
by FordFiesta on 04/03/2016I had some issues with the transmission of my 2014 Ford Fiesta and had to wait for a couple of months for the parts to come in, before the problem could be resolved. All the while, Eric Thompson and Kellie Williams kept me updated and… informed. When I was able to get in to get my car fixed everyone was extremely helpful; from scheduling with John McKenzie to getting a loaner car with Logan Daenzer, the process was smooth and allowed me to continue with my normal schedule. The Fiesta runs great now and I am so glad I was able to get it fixed at San Tan Ford. Props to the entire team and staff, you guys rock.Recall
by calheg721 on 03/30/2016As always, I was treated very well and the work done on my car excellent.Great Deal, great service
by KeithMit on 03/28/2016Matt and Kevin were amazing, fast, no BS and helped give me advice on which F150 to go with. I was in and out quick with the best deal around.We really appreciate your feedback of your recent visit with us at San Tan Ford, KeithMit! All of us here at San Tan Ford truly value your business and hope to see you again soon! Take care!
Ooola La. Love car buying!
by Snellbie on 03/27/2016My experience with San Tan Ford was very wonderful. Most of the staff has "IT". We were very well cared for from start to finish, and then some. Buying a new car is tedious, annoying and very stressful. I had none of those with San Tan… Ford. I felt like royalty, I'm very serious about that. I love my new 2015 convertible Mustang, and so does everyone I drive by. Thank times infinity.We try to make your experience as simple and convenient as possible for you, Snellbie! Here at San Tan Ford, we sincerely hope to see you again! Take care!
Door window issue
by Porscheaz944 on 03/20/2016Bought a 2016 Mustang GT after 8 days it left me stranded bad battery and also had to have the passenger window return it and not happy with the way the window goes down when you open the door on the driver's side was told that was normal… my 2014 Mustang didn't do it my 2012 Mustang didn't do it rubs on top of the door frame when you open it every time like it goes down too slow when you open the doorThank you for the amazing review, Porscheaz944! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
A+ Ford rules!
by Fastoyracing on 03/21/2016We have all our vehicle serviced here and have purchased a 2015 focus we are very happy with the quality of service from both the sales and service personnel very professional very clean dealership would recommend them to anyone!2003 Ford Ranger Tune Up - Great Service!
by hawth_eric1 on 03/17/2016I've been taking my 2003 Ford Ranger to San Tan Ford for about 7 years now. Service has always been completed correctly and on time. My service manager is Brandon Schoonover. Ask for him by name. EricStay away from San Tan Ford
by 1jb_1981 on 03/09/2016Where do I start? I purchased a new 2015 Ford Edge from San Tan. My salesman Chet Hulon was decent but could have spent more time learning about the product that he was selling. Let me move on to the problem. After negotiating until nearly… midnight, I finally agreed on a fair price and payment. The dealership sent me out the door with a "new" car. Only problem is that we didn't see all the problems in the dark. The next day I discovered a hole in the drivers seat, a dent in the drivers rocker panel and some body plastics falling off. Living over an hour away I couldn't return as easily as I wanted. I went back in later to discuss the problem with the sales manager, Brian Large. He told me that they would fix all the problems. I was just informed after 3 visits to the service department including two failed attempts to fix the hole in the seat; the sales department will not replace the seat cover. Kevin Dewy and Brian Hutchinson said that the dealership was only patching it as a courtesy. The repair has made the seat look horrible and I see it every time I get into the car. The patch just keeps falling off and is a different color than the leather. Not to mention the overspray on my paint. The dent has yet to be repaired and the body plastic came off again. Dont get me started about Rober Pemz (Service Advisor). I left my car for more than week and they never offered a rental or loaner car. They didnt even offer to reimburse me for my gas. This was to fix what should have been fixed prior to me receiving the car. When I returned the work that was to be done was only somewhat finished. He told my wife that we would have to come back for the rest later. My advice, Go To Another Dealership. Any Dealership! Stay Away From San Tan Ford. They are not looking after their customers. Shame on Tim Holvik (General Manager) for running his dealership this way. They only want the $$$$. I am happy with the car but I am never going to purchase from San Tan Ford again.Thank you, Jonathan, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience at San Tan Ford and we would appreciate the opportunity to speak with you regarding this matter. Please reach out to us at 480-621-3766 so we can understand the details of your situation and we will do our best to resolve this matter to your satisfaction, if we still can. Here at San Tan Ford, we value your business so we look forward to your call.
Happy Camper
by carsavvy9847 on 02/20/2016updated 03/01/2016I would not consider taking my car or truck any place other that San Tan Ford for any kind of work. I have trusted them since they opened their doors and they have never let me down. The score of 9 simply reflects that there is always… room for improvement no matter who you are.
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About our dealership
Hi, we're glad you had such a wonderful experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!
by Patty Sow on 02/12/2025