Rodeo Ford
Customer Reviews of Rodeo Ford
Review type:
Dishonest
by ARMYGI on 07/20/2019I purchased a new F150 in May of ‘18 at Rodeo Ford. Rodeo arranged for seven year financing through Hughes FCU. Your financing person, Garrett Herman, told me that Hughes needed for the truck to have some sort of warranty coverage for… the entire seven years. He then sold me a four year extended warranty to start at the end of the three year factory warranty and continue for four more years for $2,000. I was filing away my contracts the other day and realized that I was only given page #1 of the eleven page extended warrant contract through Fidelity Warranty Services. Page one has no effective or expiration dates so I called the warranty company and they provide me with the details. I NOW have an extended warranty that began on the date of my truck purchase and expires in 2022. That means I have double warranty coverage now, and for the next two years, and then I will have only ONE year of extended care.Oh toise hidden costs
by KA7AOK12 on 02/08/2018Purchased a used car from them this past week. The sales department was friendly, courteous and polite; the car was exactly what we were looking for but...They really enjoy hitting you with hidden charges. Examples: 1) the salesman tells… you that every car they sell comes with an advanced security system. They don't say that the system costs $799. 2) they say that all their cars come with a three year body protection program but they don't tell you that the protection plan is costing you $699. That then is a total of $1500 dollars over the advertised cost or, in our case 15% over the advertised price. Of course the universal sales pitch of quoting a price of $1 under the next hundred. ($799 is s so much less than $800, etc.)My experience of buying my new truck at Rodeo
by 1Joel_Duffield on 03/19/2017I have bought several cars and trucks from Rodeo using Scott Griffith. He is very knowledgeable and I believe he has my best interest at heart. So when I am in the market, I seek his guidance.Important
by Leticia4 on 03/10/2017Honesty and integrity, that fits the bill. This makes customers want to visit again and bring their families with them.Thank you for the great review. We are pleased to hear that you had a positive sales experience at Rodeo Ford. Please let us know if you need anything in the future. Thanks again. Best Regards, Rodeo Ford Team
ktazzkatt2
by ktazzkatt2_ on 03/03/2017efficient, no pressure, they understood our transportation needs. met our expectation, fair value on my trade in and used rebates for being a loyal customer for yearsThank you for taking the time to write this review. We are pleased to hear that our staff was able to provide an efficient, no pressure and overall positive experience. If you have any questions please feel free to reach out. Best Regards, Rodeo Ford Team
f250
by Jprjr819 on 02/28/2017Quick and convenient for negotiating and documentation. Butch anderson and David Garcia were personable and fair guys to deal with.Thank you for a great expefience rodeo ford.Thank you so much for the great review of your experience at our dealership and especially with Butch and David! We are glad to hear that you had a quick and convenient purchased experience at our dealership. We hope to see you again soon! Best Regards, Rodeo Ford Team
New truck
by Lynnelerman on 02/17/2017Our sales person Thomas was great. We were only communicating through email (per my request) and he was quick in responding. I told him what I was looking for and he did everything g he could to find the perfect truck for me.Mark Kirkley @ Rodeo Ford
by MariusM on 01/13/2017Mark Kirkley @ Rodeo Ford was phenomenal. I called on Tuesday about a car they had on the lot and he answered the phone. I asked him a couple questions about the vehicle and he was happy to answer them. I let him know I wouldn't be able to… come into the dealership until the last day of the year because I work a lot of OT and have limited availability to commit to during the week. He understood. He asked if I wanted to leave a $500.00 deposit with him to have him hold the card, I declined and said if its meant to be, its meant to be. Technically, I went to Peoria Ford first on Saturday because Jon Jay and Rich rave about them and had an awful experience. I had went into their location the week prior letting them know what I wanted and that I would be back in on Saturday and as confused as I left them the prior week, it almost felt like they had even more confusion when we came back. I won't names at the Ford Peoria dealership, but I will say it was an awful experience. The service was atrocious and I don't ever want to go back there. Anyways, Rodeo was FANTASTIC. I went in and asked for Mark. I asked Mark to show me where the Ford Mustang Ecoboost Premium was and he showed it to me. He took my DL number and let me and my family all test drive it, OFF THE LOT, ALONE. ----Don't expect this at Peoria Ford... they have to babysit the vehicle until it's off their lot for insurance reasons... --- ANYWAYS I came back and surprised Mark with an extra sell. I wanted to purchase my wife a car as well. A Ford Edge SEL. Both vehicles were 2016, brand new, fully loaded. I can't thank Mark for the ease of service I received for both my wife's car and my car. They even took care of 1 year full of oil changes for both my wife and I because USAA didn't approve me for an interest rate loan due to the fact that this dealer no longer does the Car Buying through True Car. Mark, thank you for your service. I can't thank you enough for everything you've done.Car man
by Goodbadboy on 01/04/2017Very professional would recommend Roy to my friends anytime financed process was very easy and clear to understand and when I picked up the car they showed us how to operate all of the new featuresThank you for leaving us this fantastic feedback! We are very happy to hear that Roy gave you a wonderful experience; he is a consummate professional and an amazing member of our team here at Rodeo Ford. We look forward to working with you again and hope that you enjoy your new vehicle! Sincerely, Rodeo Ford Team
Great experience with Rodeo Ford
by efbld2ff on 12/12/2016updated 12/29/2016I worked with Thomas Johnson, and he made finding and buying my first new Ford easy and fast. I am very happy with his professional, but relatable attitude. I'll be following up with him when it's time to buy my next car.Thank you for sharing your experience at Rodeo Ford with us. We are glad to hear that Thomas was able to show you his trademark customer service and make buying a car easy and fast for you. We look forward to working with you again and hope that you enjoy your new vehicle! Best, Rodeo Ford Team
My second Ford from Rodeo
by Tsy6131 on 12/24/2016Everyone was friendly and wanted to make sure I was happy and got what I wanted. This is the second car Ive bought from Rodeo Ford. I also have a 2014 Fusion I bought new. Ford is my only choice, Chevy and Dodge took the loan from the govt,… Ford didnt. There is only one choice I could make. FORDThank you for leaving us this great review! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Rodeo Ford Team
Thank you for leaving us this great review! We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Rodeo Ford Team
New Mustang GT purchase
by Petrol4blood on 12/17/2016Mark in sales was very easy going and able to find me a vehicle that suited my taste. Car arrived ahead of schedule at the dealership. Some of the sales managers are pushy and don't follow through completely. Car was delivered with some… imperfections however Mike in service have been extremely helpful with the entire new car experience and has worked to get these corrected.Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that Mark, Mike and the rest of our team helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Sincerely, Rodeo Ford Team
Great experience with Rodeo Ford
by efbld2f on 12/12/2016I worked with Thomas Johnson, and he made finding and buying my first new Ford easy and fast. I am very happy with his professional, but relatable attitude. I'll be following up with him when it's time to buy my next car.Hi, thank you so much for taking the time to leave this wonderful review. We're glad to hear that Thomas was able to provide you with a great customer service experience. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Rodeo Ford Team
Excellent Service
by GeorgerHayes on 11/21/2016Tony our salesman from Mr. Ed's was excellent. He made sure we got the vehicle we wanted. He was awesome. He went above board for us and we greatly appreciated it.Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that Tony went above and beyond for you during your experience. If you need anything else in the future, please feel free to come back and visit us anytime. We hope to see you back in again soon! Sincerely, Rodeo Ford Team
Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that Tony went above and beyond for you during your experience. If you need anything else in the future, please feel free to come back and visit us anytime. We hope to see you back in again soon! Sincerely, Rodeo Ford Team
Great sales team no hassle amazing experience
by Doug_0476 on 11/02/2016updated 11/17/2016My sales man Mark Kirkley was absolutely amazing!!! No pressure no hassle and no hidden fees what else could you ask for.Great sales experience
by Lovedatruck on 11/02/2016Professional and no BS, great lot, I liked the no pressure attitude that is present. Makes shopping an comfortable experienceIt is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Rodeo Ford. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Rodeo Ford Team
It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Rodeo Ford. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Rodeo Ford Team
Review
by Newf250owner44 on 10/04/2016updated 10/14/2016Fast and to the point. No bs from scott the sales person. Truck was pretty much ready to take on a test drive. Good experienceNew Lariat F 150
by OutdoorsTruck on 09/23/2016Worked with Tony Worm. Great guy and understood what I needed in a truck. Got me right to it. Recommend Rodeo Ford. Was looking for the ideal Hunting, Fishing, & Camp truck. Blew away my expectations.Mr. Ed financing did not work for me
by luvdcdcd on 09/23/2016Financing doesn't call back when they say they are. I didn't feel like they were trying all they could do to get me financed.Rodeo Ford
by Chris1099 on 09/21/2016Chris was very helpful and understanding through the typically stressful process. He went above & beyond to locate the desired vehicle.Rodeo Ford Cars
by stars2877 on 08/19/2016updated 08/29/2016James was a great sales person! It was a smooth transition because of him! I was able to get a great car with payments affordable for me.
Ford F-150
GMC Sierra 1500
Ford Explorer
Thank you for the perfect review! We are pleased that Scott was very knowledgeable during your purchased visit. Don't hesitate to contact us if there is anything else we can do for you. Best Regards, Rodeo Ford Team
by dealerreply on 03/29/2017