Customer Reviews of AutoNation Chevrolet Arrowhead
Review type:
Top notch experience
Top notch experience
by Nancy S on 03/28/2025I turned in my Trax lease and bought a 2025 Chevy Colorado. The experience was fabulous and done I. A timely manner. Mark Aurilio was professional, friendly and courteous. The fiancé department explained all the paperwork and answered all… my questions. It’s been just over a month and I get checkin contact from Mark.Hello, we are pleased to hear you had such a positive experience with us, Nancy! Don't hesitate to call us if you ever need anything. Be safe on the road!
New Vechicle Purchase Chevy Silverado 1500
by Julio Solano on 03/19/2025updated 03/27/2025Sales guy Richard was very helpful and knowledgeable on the Chevy Silverado 1500 that I bought. I'm very pleased with the service. I will definitely recommend to family and friends.Hello Julio, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Julio, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchased New Tahoe Remotely
by JJackson on 03/18/2025I worked with Richard Albano only over the phone. Richard was an awesome help and very easy to work with having purchased the vehicle while living in Colorado. Great communication and he was very eager to make sure we had all that we… needed.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Happy Camper
by Harvey Lehrfeld on 01/01/2025Salesperson Chris Hasso was great. I was there twice over a 3 day period. I was looking at other brands. He gave me a better deal than the other offers and I bought the vehicle. He took the time to go over all the features and helped me set… everything up. My wife and I bought new phones and had to change some things. Chris was not available so Patrick Cook, another salesperson, spent over 2 hours helping me even though he was not my salesperson. Both very professional and knowledgable.Hi Harvey, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Arrowhead! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Service until you buy
by Qwikfix on 11/08/2024We had a great experience with buying our new 2025 Chevy truck with Bonita Meedi. She showed us everything that was on the truck and stayed with us until after 10:00 pm. The problem that we had was when we were in finance that we… mentioned we had GM rewards but he had started the paperwork and it was 10:00 at night, so he said, just talk to the manager tomorrow. We talked to Charlie the next day and he said, to come pick up a check the next day. We came and they said, no we have to submit it to GM for the rewards check and then we can get it. I called GM on the 10-12 and they hadn't heard from anyone. So, I drove back to the dealership with the lady from GM on the phone and handed the phone to Charlie!! She had gotten it done on her end and was waiting for Charlie to submit his portion. After several dozen phone calls and coming in 5 times, I finally got my check on 11-7 from Howard Thaler, who kept apologizing to me for the run around and miss information I was given. We have bought several vehicles from you and our Truck was around $70,000. It was shameful the way I was treated by your staff! Bonita tried to help me even on days she was off! She is by far the best person on your staff! Helpful, honest and did exactly what she said!..Hello, thank you for taking the time to share your feedback with us. If you'd like, please contact our General Manager at (623) 428-8851. We'd appreciate the chance to make your experience a positive one.
Service
by Delahad Saka on 09/06/2024updated 09/13/2024The service on my Suburban is very bad . Coming back many time for the same issue.Hi Delahad, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (623) 428-8851 to discuss what we can do to help.
new car sales
by none111 on 04/17/2024On 4/9/24 I purchased a 2024 Corvett, paying cash. The sale went well and was handled bt a woman named Bonita Meedi. The individual that walked me through the setting of the car showing me how everything worked was great, very nice,… informative, and knowledgeable. When I left, I was given only two papers: a AutoNation paper noting the accounting Distribution and an ADOT slip representing the Arizona Vehicle Registration for the temporary plates. I thought that all the paperwork I wanted would be completed during the time I spent learning how to operate the car, it apparently was not. I asked that all the paperwork be emailed to me and was told it would be. I have emailed Ms Meedi 4 times asking for the paperwork, with no response. We called and spoke to her requesting the paperwork, again no response. I have received two email from her, One asking that I give her name to anyone I think might be looking to buy a car and the second to give her a great review if I we asked by the dealership or AutoNation how she did. That is not going to happen, I will give her a honest review, very different than what she is looking for. I would recommend the dealership, but am personally not happy with the sales personHello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Hello, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Left hand doesnt know what right is doing
by Kenneth Klein on 04/12/2024Took finance people three days to do paper work the way I asked them to at the beginning. Was told cant do it that way-guess what -after 3 trips there and several discussions it was done the way I asked first. Wouldnt do out of state title… for me-last car I purchased in Az they did on line immediately.Then several days kater after I wrote check to pay in full-got call saying I still owed $1000 dollars because they made a mistake on math.Hello Kenneth, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (623) 428-8851 to discuss what we can do to help.
Kenneth, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet Arrowhead take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (623) 428-8851 -- we hope to hear from you soon.
Rushed delivery
by trkdoc714 on 03/30/2024Rushed through the delivery even knowing there were repairs needed to make the car safe. Old school car dealer tactic of spot delivery. Lessons the chance the customer will get cold feet or ask for additional repairs. Two weeks later, the… repairs were put back onto my shoulders to drop the car off at the dealer for repairs. No ETA for completion. My fault in that I didn’t make them repair the car before taking delivery. Their fault for not doing the right thing for a safety issue.Hi, we appreciate you taking the time to respond. The staff at Autonation Chevrolet Arrowhead take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (623) 428-8851 to discuss what we can do to help.
Great svc
by Keith rath on 03/31/2024Very friendly staff.Hi, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!
Keith, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
New Car
by Tori Hipke on 03/13/2024The service of sales was absolutely outstanding here! Provided everything I needed and made the process so easy when I had to travel from a different state to purchase the car.Tori, we are pleased to hear you had such a positive experience with us, Feel free to stop by if you ever need any more help.
Hi Tori, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Silverado Puchase!
by Joaquin on 02/24/2024I’ve bought my last 2 vehicles here and they never disappoint!! Best prices, no haggle and best service.Joaquin, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Chevrolet Arrowhead. If there is anything more we can do for you, please don‚Äôt hesitate to reach out. Come back and see us any time! Take care!
Hi, we are pleased to hear you had such a positive experience with us, Joaquin! Don't hesitate to call us if you ever need anything. Be safe on the road!
Awesome Experience
by Mlauritzen on 02/23/2024The AutoNation team was amazing. Made the process simpleWe are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Hello Mlauritzen, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Routine Service
by PLehnert on 12/29/2023Brought my truck in for a routine oil change and tire rotation. This took 2+ hrs. I also had a bad window switch that I wanted replaced. The switch that controls my passage side front window works erratically. The truck is under… warranty so it should be a quick fix. They stated they couldn't mimic the issue. I know they pushed on the switch until it worked and once it gets going its good for awhile. They even showed me and as I left the dealership it was working. I told the service writer that no way it just worked for them. I didn't get a mile from the dealership and it stopped working. Not sure why they couldn't just replace the faulty switch as its under warranty. I'll be going to another dealership moving forward.Hi, thank you for taking the time to share your feedback with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (623) 428-8851 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
New vehicle purchase
by Pmdperez on 12/15/2023Went in for routine oil change and found a great deal on a new truck, left with a brand new truck. Kay assisted me and kept me informed every step of the way. She was a huge help and made this a painless experience, will definitely be back… for my next purchase.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast and easy service
by Chevy2023 on 12/11/2023I was able to schedule a service for the next day. The service staff was very friendly and helpful. The service took as long as the service advisor said.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet Arrowhead! Please let us know if there is anything else we can do for you; we are more than happy to help!
chevy trax
by Timothy on 12/08/2023The service was excellent. Everybody was very helpful. Dean was a great service writer.Hello Timothy, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Consistency
by GilVali on 12/06/2023While the service department was busy all of the team members worked well to get everyone checked in quickly. The waiting room was clean and bright and the wait was not too long.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
anthony
by tony dan on 12/04/2023from the beginning to the end, our experience was great! Mark Aguirre was amazing as was Dan in financing. Both were very professional and personable, and made us feel very comfortable.Hi Tony, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet Arrowhead. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great
by AFlores on 11/27/2023Great customer service. Fast work. Great feedback and fixing on what was needed and wanted.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
TOTALLY SUCK
by CLIFF WEAVER on 11/29/2023I buy a truck cash, they ship the truck without the title. I get the song and dance for a electronic title. But no documents! So $599 reg' fees, 13 calls to arizona dmv, a plane ticket to arizona $850.00 i swear to god if i did not have… to work the next day, i would spread some of this shoe leather to every single person in that dealership!!!!!!Hi Cliff, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (623) 428-8851 to discuss what we can do to help.
Chevrolet Silverado 1500
Chevrolet Equinox
Chevrolet Colorado
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are pleased to hear you had such a positive experience with us, Nancy! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Presley Palmer on 04/01/2025