Bell Honda
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Customer Reviews of Bell Honda
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87 reviews
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Don't Trust this Dealer
by Ush Patel on 07/19/2024I recently made a trade at a dealership for a Mercedes Benz sedan, giving up my Mercedes Benz SUV. During the transaction, I noticed that the main drive belt in the sedan was in bad shape. When I brought this to the dealership's attention,… they refused to replace it, citing that they were already taking a loss on the car. Despite their stance, I brought the car home and called a mobile mechanic to replace the belt. The mechanic informed me that the dealership should have caught and replaced the belt during their inspection, as a broken belt could have led to engine damage, cost of the belt and labour done by myself was 450 plus taxes. i would never buy any other car from this dealership nor any 2nd hand car. BUYER BE WARE get an independent inspection done .Can provide pic of old belt on request
I had sent an email earlier today with the pic
Can’t get refund on refundable deposit
by IsaacK on 01/05/2024Put down a refundable deposit on a vehicle that we ended up not getting in early December 2023. Was told it would take 7-10 business days to receive the refund, and it’s now been well over 10 business days and still have not received the… refund, and am finding it difficult to get responses out of anyone through phone calls, texts, or emails.Stay far away from this place!!!
by Deanna Wawrzyniak on 02/23/2022I traded in and bought from Bell Honda. Never again, it was an 8 hour nightmare from start to finish, and it's still not finished! The lies and back and forth is one thing this dealership has going for it. I was sold an "optional" ZakTek",… that wasn't optional, was told I could use it at any dealer that offers ZakTek, but contract says "original purchasing dealership only", they knew darn well I lived an hour away and wouldn't come back to use this. I hope Honda does right, and makes them refund the $499 they stole from me! But the biggest issue I'm having with them is getting my We Owe completed. There was damage to the tailgate and chips in the windshield when I took delivery on a "Certified pre-owned" CR-V. I am getting nothing but the run around, that it needs manager approval and the manager is never there, no one ever returns my calls. I guess I'll have to go to Honda corporate. Stay far away from this place!!!DO NOT COME HERE!
by JackieM on 11/21/2017This place is a total rip ofF!! MAYA the sales girl is [non-permissible content removed]!! First off, my hubby and I were looking for a truck under 15k Maya said she had found 2 and she would sell one of the 2 for 15k. Lie! We get there (an… hour away from home) and end up finding out both trucks are over 20k (after the test drive, of course!). What the heck! I had specifically told her not to waste my time before heading out there, and she does exactly what I told her not to do. Plus she told my hubby on the test drive that she needed to find someone to help her cross her mom across the border illegally. So she asked my hubby for help. Who tells a stranger these things!!! Anyways, after basically telling her off for lying to my hubby and I, we decided to leave, but the sales consultant Angel Delagado was nice enough to fill up my gas tank and he also helped us get the truck we wanted for around 18k instead of the 22k it was going for. Angel helped us a ton! We really liked him so its a bummer I have to include him in a 1star review but he was Very Amazing, not anything like [non-permissible content removed] Maya. Anyways, we end up buying the truck and next day we see that the roof is all rusted and chipped. We took the truck back and they will be repainting it. But, please do yourself a favor and dont come here at least not with Maya who lied not only to us about the truck prices, but also the warranties Honda offers.At our dealership we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. We would like the opportunity to try and regain your trust in our business and resolve this matter for you. Please contact Colleen Robin at 602-490-8877 at your earliest availability.
Bell Honda ROCKS!!!
by Melrose711 on 07/26/2017This is my second time leasing a vehicle from Bell Honda and I can't begin to describe how satisfied I truly am with the outstanding customer service I received from my salesman Jordan Poss. He went above and beyond to make sure I was… getting the best deal. He answered all of my questions and was there from start to finish. A big thanks to Mike and Austin as well. Without the entire team at Bell Honda I wouldn't be in my new 2017 civic sedan. Thank you so much!!We truly appreciate you taking the time to write a review of your positive experience with us, and we cant thank you enough for your repeat business. We look forward to helping you out in the future in any way we can.
Heather H was GREAT
by GoCards67 on 03/30/2017Thank you Heather H for the easiest car buying experience we have ever had!Thanks for letting us know that Heather is doing a great job! Shell be happy to know you appreciated her help!
Excellent Experience / Service
by ArchieAlano on 03/06/2017Brenden Dearie was great to work with, and provided excellent customer service. He paid attention to what my needs were, stayed in continual contact, and in the end was able to help me find the car I was looking for. I highly recommend… Brenden and Bell Honda to anybody looking for a hassle-free experience.Service Advisor Hero
by NLaszloB on 02/28/2017Anthony Strope assisted me with two recall replacements & provided outstanding service. I usually avoid dealerships like the plague; but, if I were treated like this via the sales department, I'd buy every car on the lot. Thanks for your… getting your hands dirty for me and providing valuable education along the way!trustworthy
by loralay on 12/01/2016The service manager Steve Emery is fair with his quotes and gives me VIP and efficient EVERYTIME,.Great Experience
by Lulu8989 on 12/01/2016Heather was great! She was a pleasure to work with and great with our kids! They loved her!bryan stevens is the best
by stevenporter1 on 10/01/2016I always take my car to bryan stevens when I am having trouble with it. he is always friendly and takes time to answer all of my questions.Honda CRV Service
by Briana_1989 on 09/01/2016Bryan Stevens went above and beyond to get me and my car taken care of. He spoke to me in terms that I could understand, and was patient while I asked questions. He reassured me that my car was well taken care of and even introduced me to… the mechanic that was working on my car. I was nervous to take my car in because my boyfriend normally does it for me but Bryan helped me out and put my mind at ease.By far the best experience
by Ablessn4u on 08/02/2016Rich made this experience one to remember. He did not pressure me he listened and helped me with the purchase me and my family needed a new odyssey. I would have never thought I would be able to purchase a Honda as they are high end… vehicles but Rich helped me when the other Honda dealerships wouldnt.Thank you Rich and bell HondaBell Honda Excellent Service and Personable
by nwh1993 on 07/28/2016updated 08/02/2016Robert Jones was my salesman and he did an excellent job. This was my first time car buying experience and it could have not been better. Robert made me feel like family and helped me have a great buying experience. I would consider doing… business with Bell Honda again.Just like family
by Rosina_L on 07/21/2016I recieved exceptional service from Bell Honda. Tracy Scrip was my salesman and he was simply amazing. Great customer service. He made me feel like family. I highly recommend Tracy and Bell Honda.:)Adding to my previous review
by vargas9th on 07/01/2016I also have to give a big thank you to Mathew Barry, he was doing what he does best and checking my paper work and it appeared I did not have the gap insurance which for a new car is a must! He called me and discussed with me and informed… me about the situation and I was very happy for him to have my back. he even offered to come to my work so I can have it signed and ready. Bell Honda please acknowledge this man for doing such an amazing job. Thank you Mathew!Bad Customer relationship management experience
by fact_real on 06/25/2016If i could give a zero star i would have. First of all, let me say i am completely disappointed and overwhelmingly dismayed that customer service of the car service department that sells a reputable car brand can treat customers without… respect. I had an issue with my last visit in which no one could properly attest to how my tires were damaged, instead the service advisor was quick to sell me a new one. Right from the time I came in, I felt was under pressure from the service advisor to make repairs just because I came in for zagtag which was free. I accepted the manager's explanation that it was not their fault that my tire was damaged and left. A while later i am called by the customer relationship manager who left a voicemail to call back. When I called, i was bounced from one person to another with no results. I left a voicemail and later that same day, someone calls me asking to speak to me and this is where it gets interesting. The caller says he is from the service department and he had no clue why he was calling me and I was like okay probably you want me to tell you my side of the story. As soon as i started talking I was hung up on and up till now, no one bothered to call me. I cannot just place it in my mind how the customer relationship department can behave in such a ridiculous manner when it comes to following up a customer's experience. At this point, I will think that oversight is poor and so a customer can expect to be treated anyhow. I have decided never to work on my car in that location anymore but take it somewhere else.Thanks Roy
by CivicKid on 06/24/2016Brought my car in for oil change and car wash - Roy was great to work with - thanks.yeah buddy!
by yoshick1 on 05/31/2016bought my civic from roy and now he is in service - awesome! always great service from this guyBlown away by the team!
by ErikFromAZ on 05/19/2016I worked with Robert Jones and Iron Gastelum. They could not have been nicer! I got the car I wanted for a fair price, and felt like my opinion mattered! Highly recommend these guys!!!Hi, and thank you so much for leaving us a review. We are so happy to know that we were able to get you into a vehicle you love at an affordable price. Thank you for choosing Bell Honda!
2010 Honda Odyssey
by stkirch on 05/01/2016Worked through the car-buying process with Robert J, who was warm, professional and patient. Had a great experience, and would purchase from this dealership again.
About our dealership
We are truly sorry to hear about your experience with the sedan you purchased from us. It’s concerning that the drive belt issue wasn’t addressed properly, and we understand your frustration. We strive to provide high-quality vehicles and services, and it appears we fell short in this instance. Your feedback is invaluable, and we would like to address this matter directly with you to find a resolution. Please contact Walid Doumit, our General Sales Manager, at WDoumit@gmail.com. He will review the details of your purchase and work with you to resolve the issue. Thank you for bringing this to our attention, and we hope we can make this right.
by Bell Honda on 07/24/2024