Customer Reviews of Bill Luke Chrysler Dodge Jeep Ram
Review type:
Best Big Dealer in Phoenix
by Happy Buyer on 01/05/2025
Bought two vehicles from them now and have received great service both in sales and service. Treated me better than other dealers on my trade and got a great price on both vehicles (one during Covid when options were tight).
164 reviews
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by JeepWW129 on 12/10/2017Salesman Sam was very helpful and knowledgeable and went above and beyond for his customers. He had great customer service, honest and would recommend him to friends and family to purchase.Many thanks
by Leestic on 12/07/2017Astrit made my whole car-buying experience wonderful. I will definitely come to only this dealership for my car needs and will do well to refer friends, coworkers and family to this dealership. Thank you for your excellence Astrit. A… big thank you to the Bill Luke Team. Sincerely, Linda AddoEasy to work with.
by HAR9511 on 12/07/2017Great dealership. Easy to work with. Huge inventory. Jay was exceptionally helpful and not high pressure.LUKE CHRYSLER THIS DEALERSHIP LIES TO EACH AND EVERY CUSTOMER
by noneyabusiness on 12/06/2017Total nightmare dealing with Bill Luke Chrysler this dealership lies to each and every customer. Dont believe me? Check out the Bill Luke blog on its website it says buying a car from Bill Luke is simple and stress free it gos on to say… that all you have to do is apply its that simple! Well its not that simple My wife and I did just that applied online and thats when the nightmare began. We immediately spoke with a live person at the dealership in internet sales soon after we applied who told us we only require a down payment of about $1,000 $1500 based on your information with a (795 fico score) mind you we just applied online and all ready told this. We were okay with this down payment than the amount changes to a much higher down payment $2200.00 dollars sales says we will apply this amount to the loan and remove the car from the website so no one would try and buy it, fair enough even though we were told to put a lower down payment. Next day we are told we are approved and that we will have to fill out documents standard stuff no problem we did just that and submitted all of the required forms of identification less stool sample so where is the nightmare part? After we filled out all the paperwork gave the [non-permissible content removed] our much higher down payment provided them with all proof of identification including power of attorney/notorized form we are than told that they will not release the vehicle until the bank funds the loan! Than the dealership says to us we have been burned in the past and we just dont release the car due to our policy! We told them we were approved and you have everything we have been told to submit well it is now 11 days as of 12/6/2017 and we were told this morning the bank has not funded the loan as of yet we may looking at two whole weeks. We have spoken and griped/vented to so many people there in the last week that everyone in that dealership knows who we are really folks? Were now the talk of the town in Pheonix so unless you dont have a real strong marriage and the patience to wait past 11 days for a vehicle you are buying for your spouse same the cost of a divorce attorney and seek elsewhere they have been in business over 80 years doing business this way? Pathetic excuse for a dealership burned in the past who says that to a customer? When we were approved for up to $54,000 dollars handed them our $2200 down payment and only wanted a small commuter for less than $11,000 dollars.25th Anniversary gift
by Ginnymill on 12/06/2017Jay Nunez was very thorough and knowledgeable of the vehicles we looked at, we looked at several before deciding on one that we test drove and liked , he and his colleagues were very attentive to what we were looking for in our purchase… .we are pleased and happy with Jay Nunez and your company thank youMy review
by anjanette on 12/04/2017Overall very good experience. Especially contrasted against other dealers, a very obvious improvement.Fast friendly service
by Kathia606 on 12/03/2017Every team member helped my first time buying experience not be the nightmare i thought it would be. Thank you for the fast friendly service in making buying a vehicle something actually enjoyable to do!Mostly pleased.
by Red4life on 12/04/2017I have bought 3 vehicles from Bill Luke, they have always been good to me. The only thing I would recommend is the timing. I absolutely hate waiting forever waiting on financing.Great experience
by Brownranger on 12/01/2017Great information great experience no hassle no pressure at ease car buying experience I must say Bruno explained every detail ,every question answered with no hesitation !Shane is excellent!
by ShaCantoday on 11/28/2017Shane meet me before I walked in. He was polite, efficient. He was not pushy at all. He listened to what I wanted and delivered! Luis in finance also was great! Professional and didn't push the extras. I appreciated them both! I drove… home in my 2015 Kia Sorento that night! I am very happy with Bill Luke and for their professionalism. Thank you Shane and Luis!New Jeep Purchase
by EdHughes on 11/28/2017I would highly recommend this dealership to anyone for a new vehicle purchase. This Bill Luke Dealership quoted me an "out the door" price and they delivered without adding hidden Dealership fees. It was a most pleasant car buying… experience.Best Customer Service
by Maria331 on 11/25/2017Best customer service from Marshall Brady so professional friendly and helpful2018 Charger Baby
by Krew831 on 11/24/2017I had Randy as my car enthusiast! He helped me find what I was looking for and fought for a higher trade in value and got the job done!!Purchased a Grand Cherokee
by chandler_hts66 on 11/21/2017Dealership responded quickly to my email inquiry, and on my visit fully recognized the internet pricing that brought me in. The dealership is pretty resolute in no price reductions from the internet pricing, indicating that this is their… preferred business model -- put lowest cost they can to make a small profit, and sell many vehicles. Personal interaction was very cordial and friendly. No aggressive or high-pressure interaction at all, just calm and reasoned explanation when we had a pricing difference to be resolved. Dealer support, especially explaining the vehicle operation after purchase was really well done. Fiance was also excellent, with clear explanations of everything, especially the very valuable add on bumper-to-bumper additional warranties.2017 ram 1500
by Steven2017 on 11/18/2017The guys were very friendly and helpful I would definitely recommend them to family and friends I look forward to doing business with them in the future thanks for all your help Jamie , terry. And TonyTony Sanders is the best
by Robb1210 on 11/18/2017Tony helped us look for a great car. He knew what we were looking for and was able to deliver. Amazing team to work with.Purchase of new vehicle
by crocketc on 11/17/2017I purchased a 2018 Dodge Durango from Bill Luke Chrysler Dodge on Monday. The salesman, Terry Lowe, was super. He was very helpful and polite. Terry answered all of my questions. I then met with Ricardo Juca who assisted me with the… financing of my vehicle. I was treated very well and Ricaardo helped me get the lowest interest rate possible. This was my second time buying a vehicle from this dealership and they have a customer for life.Fantastic Salesman Experience
by NoBigDeal on 11/17/2017My interaction with the salesperson was fantastic. No games or gimmicks, but finding the car online proved to be better than the price it had on the lot. Financing was done with another person who was very "motivated" for us to buy all… the other optional features they had to sell. But that was the only time I felt any pressure to buy. What concerned me was the financing. They offer special incentives if you use their financing first before refinancing through whoever you want later for a better rate. Their financing is atrocious, but as long as I can refinance through someone else it's not a bad deal to get extra discounts. Its just a weird way of doing business that looks a little shady at first. I would definitely consider them again next time I am in the market. But finding the car and the right price online before coming in to the dealership seems to be key.Great experience
by Rcatlee on 11/14/2017We had a great experience working with Richard the tech guy, then Marlon in sales. However, the sales manager seems to be arrogant and did not provide good customer service even after asking to speak with him since we had several questions.… The sales person had to go back and forth to the manager to ask the questions we had. Not a good experience from that perspective but otherwise the rest went well and our teenage daughter was very happy to get her first car. Thanks!Best Place to Buy A Car
by Carbuyer4life on 11/12/2017Our salesman Doug treated us with respect and for the most part offered us a haggle sales and friendly service!Thank you for the Great Review! We appreciate your Business and look forward to assisting you again in the future!
Excellent service!
by Alinzy1 on 11/09/2017My experience at Bill Luke honestly changed my opinion on car dealerships. As someone in sales, I have little tolerance for pushy sales people, attitude, and upselling. Our Salesman Lionel was honest, followed up with me, and made the… process feel casual. I feel equally fond of Thayer in Finance. My fiancé and I laughed with them all night - not my usual experience in a dealership. I cannot say enough about how positive my experience was.YES!! Bill Luke takes pride in providing the best Customer Service possible to our customers. Sounds like Lionel and Thayer did just that. We thank you for the Awesome Review and look forward to assisting you again in the future! Enjoy your new car!
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About our dealership
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Dodge, Jeep and Chrysler inventory or our used car inventory to find the car of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Dodge, Jeep and Chrysler repair technicians and Dodge, Jeep and Chrysler parts professionals.
Bill Luke Chrysler Jeep Dodge & Ram strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 2425 West Camelback Road, Phoenix, Arizona and see the Bill Luke Chrysler Jeep Dodge difference for yourself! We serve the Tempe, Scottsdale and Peoria area so come see us today.
What sets us apart
Bill Luke has been family owned and operated since 1927, and we have done so by providing excellent customer service. #1 Certified Dealer in the USA (FCA) - 2013 - 2019 and #1 Retail Truck Dealer in AZ!
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Spanish
Thank you for the Review; and we are happy you had a Great Experience. We appreciate the feedback and will work hard to make your next experience here at Bill Luke EVEN BETTER! We hope your daughter enjoys her new vehicle!
by bill_luke_cs on 11/15/2017