Camelback Toyota
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Customer Reviews of Camelback Toyota
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Brent and Nick
by Michael on 12/07/2024
I recently visited Camelback Toyota to get my first new car. I was a bit nervous and unsure about what to look for, ask, or how to negotiate the price. But Brent was an absolute lifesaver! He made me feel at ease and wasn’t at all pushy. He… explained things clearly and pragmatically, and he even went the extra mile to show me the specials and give me honest reviews of the cars he and his family had driven. I’m so glad I went to Camelback Toyota, and I highly recommend Brent to anyone looking to buy a car. He really helped me make a great decision and get a fantastic deal.
121 reviews
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Classic Bait and Switch
by Pat Barnes on 12/20/2024Camelback Toyota advertised a deal on TrueCar; I inquired on 12/20/24. A salesman said the car was sold two days earlier. The salesman said TrueCar is a third party site that stole the info from Camelback Toyota, so Camelback is not… responsible for advertising a vehicle that doesn't exist. In fact, rueCar enters into a "partnership" with dealerships. TrueCar receives vehicle and purchase offer information from dealerships, including the vehicle identification number and condition. TrueCar states on its web site: "We partnered with a national network of more than 13,000 dealers (representing about 35% of all franchised dealers) who share the belief that truth, transparency and fairness are the foundation of a great car buying experience." It's not a fun experience when a car dealership engaged in a classic bait and switch. It appears to violate Arizona's Consumer Protection Act.Brent and Nick
by Michael on 12/07/2024I recently visited Camelback Toyota to get my first new car. I was a bit nervous and unsure about what to look for, ask, or how to negotiate the price. But Brent was an absolute lifesaver! He made me feel at ease and wasn’t at all pushy. He… explained things clearly and pragmatically, and he even went the extra mile to show me the specials and give me honest reviews of the cars he and his family had driven. I’m so glad I went to Camelback Toyota, and I highly recommend Brent to anyone looking to buy a car. He really helped me make a great decision and get a fantastic deal.Michael, thanks for sharing your wonderful experience! We’re thrilled to hear that Brent made your first car purchase so enjoyable. Our team strives to provide a supportive environment, and it’s great to know that you felt at ease. Enjoy your new ride!
Unprofessional car repair
by Never toyota camelback on 10/18/2024Got a 2020 had for 2 weeks brakes where shaking they resurface the rotors but they didn't want to install new pads no shop will advise to preform the work you should install new pad this was under warranty will never go back to toyotaWe appreciate your feedback and understand your concerns regarding the brake issues you encountered with your 2020 vehicle. It's essential for us to ensure our customers feel confident in the service they receive. We recommend reaching out to Jimmy, our Service Manager, at cbtservice@vtaig.com. He will be happy to discuss your situation further and address any lingering concerns.
Crooked and unethical! Don't buy anything there!
by Val on 08/25/20248.24.2024 drove a new 2024 Land Cruiser. 8.24.2024 agreed on the price over the phone and made an appointment to be at the dealership at 4pm to sign all the paperwork and drive it home. Received a text message at 2pm that they sold it out… from under us. Completely unethical. Apparently they have a habit of doing this to people even with signed contracts. Stay away from Camelback Toyota!!It’s disappointing to hear that this happened, especially after you had agreed on a price and set an appointment. This situation does not reflect the level of service we strive to provide. Please reach out to Katrina Coscarelli, our Client Relations Director, at kcoscarelli@camelbacktoyota.com. She will ensure your concerns are addressed and assist you further.
Omg the best
by Ellee on 08/03/2024I am so glad that I went to Camelback Toyota. My salesman Doug Parker was phenomenal and was so helpful. Very knowledgeable about everything. I know absolutely nothing about cars and he was so informative and very professional. I feel like… his insights about what I wanted helped me choose exactly what I wanted. I had dealt with a few dealers in the area who were not helpful at all. But, I highly recommend Camelback Toyota and I will definitely be returning when I am in the market again. Thank you, Doug. And thanks to Sean in finance!Excelente servicio
by Daniel on 06/18/2024excelente servicio, y gracias a Melanie quien nos guió y nos orientó para poder elegir la mejor opción para nosotrosMELANI
by Paula carrillo on 06/18/2024Nuestra experiencia fue maravillosa, ven con suficiente tiempo porque te vas a divertir y llevaras tu auto nuevoMelanie and Jesse were the best!
by Paul Johnson on 06/19/2024Everyone knows how fun shopping for a car can be, NOT. However, Melanie was very attentive to what I was looking for and the price range that worked for me making the transition a very easy and a pleasant experience. I highly recommend… asking for her when car shopping at Camelback Toyota! Her professionalism, knowledge and customer service was top notch and will have my business with future car purchases. Thank you Melanie at Camelback Toyota!ES UN SUEÑO HECHO REALIDAD LES RECOMIENDO A MELANIE ES UN EXCELENTE SERVICI
by Maria on 06/18/2024Toyota tiene un equipo de trabajo super lindo, ayudan en todo y son muy amablesMelanie was great
by John on 06/18/2024She was very tentive to what our needs were. She found the vehicle we were looking for quickly. We came down to dealership and we were in and out. Probably the fastest I have ever gone in and walked out with a car you definitely want her… when you go thereThank you Melanie!!!
by Mr Green on 06/17/2024I normally hate going to dealerships, but Melanie made the entire process smooth and fast. There was no pressure to purchase, just genuine assistance. Plus, she still checks in to see how I'm enjoying my car. Melanie, you’re the best! Thank… you!Melanie is the best!
by Noah on 06/15/2024My car buying experience with Melanie at Camelback Toyota was amazing. She answered all my questions and made the process as quick and painless as possible. I recommend Melanie and Camelback Toyota to all my friends and family! I will… definitely be returning when I am ready for a new vehicle.Amazing
by Bubba on 06/14/2024Melanie made the car buying process painless and simple. I would highly recommend visiting her for your next purchaseMelanie and Brandon are your go to when you want to purchase a car!
by Ruby on 06/14/2024Everytime we need to purchase a car, we always go to Melanie and Brandon. They are amazing people who always take good care of us (me and my husband). We make the best choices of cars because of them, they hear us and take time to… accommodate with our needs. They also work with us when it comes to having a great deal. They go above and beyond to make sure we are satisfied with our purchase. Buying a car is never difficult and stressful. I defintely reccommend buying in Toyota Camelback and look for Melanie and Brandon. You will have the best experience! Thank you so much, as always!You need Melanie for your car purchase!!!
by Stillablonde on 06/14/2024First time buyer with zero credit and Melanie worked with me til I walked away with a vehicle I wanted ! She will forever be my salesperson when I purchase a vehicle!! Shout out to Melanie for her kindness and understanding what the… customer wants and needs!Thank you so much for sharing your experience! We're delighted to hear that Melanie was able to help you find the perfect vehicle. Your kind words truly mean a lot to us and to Melanie. We look forward to assisting you with all your future vehicle needs. Congratulations on your new purchase!
Best experience EVER
by Ashley Evans on 05/31/2024I had the pleasure of having Caleb as my sales manager and he is the best! He took great care of me and made the process so smooth and easy. 10/10En lo personal es un sueño maravilloso el que estoy viendo con mi carrito es una maravilla mil gracias
5 Star Experience!!
by Kleigh on 05/31/2024Amazing sales and service team! Quick, transparent service.Dishonest Practices and Broken Promises
by Sarahubc on 04/28/2024Review of Camelback Toyota: Dishonest Practices and Broken Promises. YOUR FAMILY DESERVES BETTER. As a mom of three kids, I need a reliable car—especially in the summer when the Arizona heat can be brutal. With our current vehicle… reaching the end of its life, we contacted Camelback Toyota. They have a "no-deposit" policy, so you have to stay in touch to be "first in line" for a car. We were in contact with our dealer for two months, and she kept reassuring us that we'd get notified as soon as the car we wanted arrived. Well, it turns out that the friendly salespeople aren't the ones calling the shots. It's the managers, and they don't seem to care about keeping promises or being fair. Here's what happened to us: After two months of waiting and negotiating, we thought we had everything sorted out. But then, out of nowhere, I found out that a car intended for another family was sold without contacting them. To fix their problem, the manager gave them our car—the one we had been waiting for and thought was ours. And they did it without even checking with our dealer first. I was so upset. Summer's coming, and we needed that car. Now we're back to square one, scrambling to find another one, while the dealership just shrugs it off like it's no big deal. It may be a small error for them, but it's a huge problem for families like mine. If you're thinking about buying from Big Two Toyota, be careful. The salespeople might seem friendly, but the managers are the ones who make the real decisions, and they don't care who gets hurt in the process. They broke their promise to us, and now we're left without a car, thanks to their dishonest practices. I don't want anyone else to go through what we did. Find a dealership that values honesty and actually keeps its promises. Trust me, you don't want to deal with the stress and disappointment we went through at Camelback Toyota. Your family deserves better.Miguel Finance
by Ann L on 01/12/2024Everything was great, then we got to finance guy, Miguel, who was so shady. They offered me a 12% APR for the car which I declined because I got an approval from my credit union for around 7.5% APR. He said he will work with my credit union… and I was allowed to take the car home. Weeks have passed with no updates, then all of a sudden I saw my credit being pulled again multiple times without my permission. I texted him and he said he will reach to my credit union. A few days later, I got an email with Capital One and my loan is with them with 12% APR!!!! He never updated me that my loan with go through Capital One with the same APR that I declined in the first place. I texted him about it and I said what happened to my credit union. He said he forgot to text me that it never went through with my credit union. I have an 800 credit score. I replied saying you got me the same APR that I originally did not want? He never responded and I went thru another credit union again with 7% APR. Never been treated like that from any other dealerships.Very disappointed
by Very disappointed on 12/01/2023A repeat customer at Camelback, my experience buying a new 2023 4Runner on Oct 30, 2023, was disappointing. I felt very little customer service or attention to detail and definitely did not feel like a valued, repeat customer. I no longer… trust Camelback Toyota. Whether true or not, my perception was that I had to be on my guard to keep from getting scammed. I experienced numerous communication problems before and after the sale. I paid with personal check and learned later that this would create much more time, paperwork, confusion and delay. We had no intention of buying any warranty products – but felt forced to go thru the presentation in order to complete the sales transaction with a Finance Manager. It was a pain and we felt like we had to be on our guard not to be tricked into something. The registration and title process explanation was confusing and we discovered later that he had checked the wrong box on the registration application saying that we did not want credit for the unused time on our old registration. Had to call MVD and take care of it myself later. When preparing the transaction detail, it was very confusing. This may have all been legit but it felt deceitful, like slight-of-hand stuff. Like he was trying to pull something to sell a warranty product. Felt slimy! After getting home I opened an envelope given to us with our credit check results and found a mysterious charge receipt for $5,000? I didn’t recognize the account number but this was very concerning to me and I wondered if I’d been scammed somehow? I texted the manager the next morning but didn’t hear back until late afternoon the next day. He apologized for handing us the wrong receipt and that he would forward the correct receipt. Not received until 5 days later. I was aware of the Zaktek paint protection being part of the deal and it was mentioned after my purchase offer was accepted. Then I learned that I would have to return to Camelback Toyota every 6-months to get a new application – for 3 years? I live in Tucson and do not want to drive up for that every 6-months. That would be considerable time and mileage. After thinking about it, this felt like simply a ploy to get people to use Camelback service every 6 months. Feels like a way to make you think you’re getting an extra $500 perk. I read that you can do a similar treatment yourself for pennies on the dollar. I was promised a full tank of gas which we didn't get. I noticed as we were leaving town that it was only 1/2 full. Again, did not make me feel like a valued customer. Mistake, or Camelback hoping we wouldn’t notice? When back at home I found the “2023 Vehicle Delivery Checklist” in the glove box. I’m wondering why this wasn’t mentioned and completed at the dealer before we left? We stopped nowhere on the way home. Upon arriving I found a noticeable abrasion of some kind on the hood (approx. 3 inches). After complaining about it, Camelback never got back to me about correcting the problem. Turned out to be some kind of glue and scratches. Took care of it at a local shop on my own. I’ve was very disappointed that it took 29 hours to get a response to my first email questions - a couple not until 5 days later and I was stressed about that mystery receipt for $5,000, wondering what was going on? It took 6 days to receive my paperwork and detailed receipt showing everything included with the purchase? I had to ask twice. My purchase check cleared the bank the day after the purchase (Oct 31). Camelback refunded the Zaktek and gas, but I was hoping they would offer some additional compensation for the hassles and screwups. After my initial complaint I got an email from the “Customer Relations Manager”, then two unanswered. We played phone tag for a bit then she stopped responding. She had told me earlier that, “I will do my best to make myself available to speak with you.” Guess that means never? Still haven’t heard back and now almost a month of jacking around with them. Planning to buy a Corolla in a few months, but it will not be at Camelback.Do No Trust This Service Department
by THelland on 11/05/2021Disappointed. Tried to change oil myself, but oil filter housing is so far tightened, can not remove. It was not this way before I took my Tundra in for my free oil change a few months ago. I found this out after already draining my old… oil. I have changed oil in my Tundra once before taking in for my free oil change. Was not difficult and I have purchased special filter wrench and drain tool to do so. I called Camelback Toyota to complain and spoke with three separate service advisors. Finally, third service advisor got my name and number and said she would have a manager call me back. Its been over 2 hours and no phone call back. I even went on Camelback Toyota's website and spoke with a person online who said she would have a manager call me back after getting my name, number and email address. Still no response. Its now been 2 1/2 hours. Terrible service and terrible customer service. Also, when starting my oil change today, I noticed there was no gasket on the oil drain plug and a screw was missing (1 of 3) which secures the underside metal plate to its frame. (After last tire rotation service, I noticed 2 of the 4 valve stem caps were missing.) Hard to trust service from this place. They probably over tightened my filter housing so I would not have a choice but to come back. I WONT BE BACK!!! Do no trust this place now.Todd, we appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. At your earliest convenience, please contact Izad at Ifar01@camelbacktoyota.com. Thank you.
About our dealership
Michael, thanks for sharing your wonderful experience! We’re thrilled to hear that Brent made your first car purchase so enjoyable. Our team strives to provide a supportive environment, and it’s great to know that you felt at ease. Enjoy your new ride!
by Camelback Toyota on 12/10/2024