Customer Reviews of Drive Now Glendale
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15 reviews
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LEMON CARS
by Cruz S on 03/24/2024This dealership will totally misinform you and will set you up for failure. I was almost done paying off my dodge Dart till the transmission went out and I had it at the service department (truefix) they had me wait 3+ months for nothing to… get done until they wanted me to get into a new vehicle on a new contract when they didn’t even try to fix up my car I was almost done paying off.Nolan was AWESOME!
by Carrie on 05/27/2023Never have I ever experienced such an stress-free buying experience and I attribute that all to my salesman, Nolan! He was extremely professional and went way above and beyond in all my dealings with him! He was the entire reason why I… bought my car from this dealership! Professional, courteous and extremely knowledgeable - truly THE best!!!! If you see this Nolan - THANK YOU!!!!Poor service
by Joanna Huff on 04/29/2023We went in today and talked to the guy about a truck. Ask him if they would take 16 cash for it. It was 900 below and he told us that they don't do cash. They only do credit financing and walked away from us. He Put his hand up and… continued to walked away. I told him my husband was still looking at a vehicle and he still kept walking away. He did not care heavy set guy. I don't know his name don't remember. Don't want to remember He was dressed like a commando. He was wearing a Tactical vest And then I proceeded to tell him. I talked to a lady yesterday about us coming in and buying with cash and she said okay and now he says that they don't do cash so they. Just lost a very good Customer.Reuben is [non-permissible content removed]
by Travis on 07/30/2021Reuben is [non-permissible content removed] and had me set up extremely early this morning so I could go sign for a car and not he late to work. He decided to change the time and I told him I can't be late for work. Told him I can't be in… till Monday when we're closed and he hung up on me. Extremely unprofessional. The entire place is a scam from gap coverage to insurance they offer. Extremely pushy and rude if you don't buy anything. They own multiple car locations including cactus jacks. Don't go there either they are all alike. Tells me inventory is wrong ok the websites with wrong prices. Place shouldn't even exist. So glad I didn't go.Customer Service Rating not really a Sales Rating
by Jo Fulton on 02/28/2021I am writing this review as a result of the experience I encountered with the Finance Manager, Alex Corona at the 43rd/Glendale Ave location. I serve as the caregiver for one of their customers who is dealing with serious health challenges… - namely prostate cancer, lung cancer and Alzheimer's. I handed delivered a letter to the dealership at the end of Nov. 2020 to ask if at all possible that they could accept a settlement amount as payment in full as the customer owed more than what the car was worth. Mr. Corona was not willing to accept the amount that was offered. To avoid surrendering the vehicle back to the dealership as a voluntary surrender, I paid 3 months in advance (next payment due on 03/06/2021), put the vehicle up for sale in an effort to get the car sold and on Feb. 2, 2021, I delivered another letter to and spoke to Mr. Corona the intentions that the car would be returned if not sold. In the interim, the customer on Jan. 31, 2021 was rushed to the hospital and was diagnosed with a metastatic brain tumor and surgery was performed on Feb. 2nd. Yesterday, Feb. 26, 2021, I hand delivered a letter to Mr. Corona stating again the reasons for returning the car and the keys. With all of this being said, Mr. Corona's attitude towards me was quite insensitive; non caring; accusatory as to my relationship to the customer and his condescending remarks as to how he could recover the deficient balance from the customer if he sells the car. Well how can you get monies from a person who has no retirement income; only receives social security and faces the health challenges as stated. Because I wish to be respectful with the name -calling I will reserve my thoughts.**AVOID THIS PLACE **
by Ramon on 02/17/2021updated 02/24/2021The worst experience ever! I would never refer anyone here! I went to look at a car on this lot and some young punk with tattoos all over walks up and says do you need help? Yes, I replied. Can you help me with these cars (as I pointed… to the cars I had questions about). His response was I need to see if you have the cash or your preapproval first. Excuse me?! You need what to answer questions about the vehicle?!?! So after i scolded him about how that’s not how you do business, he disappeared and never returned. I Spoke with the “manger” (overweight, Hispanic guy with tattoos, dirty long goatee) , and he explained that’s how we conduct business here because they do not want to get excited and put in the effort and the person doesn’t have the cash or can’t get a loan. Well sir, I was preapproved and ready to buy that day. All you had to do was answer a few questions about the car (what you are hired to do) and you guys couldn’t even do that, smh. Wow?! How are you guys still in business?Got a car
by Stephanie Yuma on 08/20/2020I went to drive now on 8/19/2020 and walked away with a car. The best person in the world helped me his name is uncle Rueben. He was the sweetest and most sincere person around. I strongly recommend going to see him if you need a vehicle.… He does everything he can to make sure you get what you need. Thank you RuebenDrive now can buren
by Yesenia L on 10/30/2019updated 11/06/2019I went in to only look at vehicles because my credit was not great, but ruben was able to help me get approved. He is an amazing salesman and was so caring for me and my kids. Highly recommend buying a car from Ruben.2013 BMW
by Cristian on 08/22/2019updated 08/29/2019Uncle Ruben hooked me up with a great deal with quality customer service.Poor service/sales people shady
by Joejoe13 on 08/18/2017Bought a car from them, now they say I have to pay the tax and license fees. Which is crazy, and then Mr. Glen the manager was rude. Wish I never did business with themDriving Now
by cowboynation on 08/13/2016Vince Douglass is an amazing salesman! My husband and I came in looking for a great quality car with low mileage and down payment and that is exactly what we got. We highly recommend drive now to anyone with struggling with trying to afford… a down payment and monthly payments and tired of looking! Drive Now will definitely work with you! Thank you Vince Douglass, Thank you Drive Now! The process is easy and the staff are very friendly. Walk in, roll in, crawl in, skip in, jump in, then DRIVE NOW!great service, helpful
by soberlife583 on 07/20/2016Great car, very helpful, switched me to a different car when I was not happy with the other one, Alex did a great job helping out as much as possilbe.Great service and a great vehicle
by lala_901 on 07/14/2016They have GREAT cars the employees are super nice. They try to get you in the car you want. This is my second time coming here and I had a great experience both times. I would recommend them to friends and family.very helpful
by thyeaspringer on 11/14/2015thanks to vince for make me happy and getting me in the car I wanted.Happy
by acasteal on 10/26/2015This is the first time i have purchased a vehicle and not been stressed out. excellent team here at 19th ave & Broadway, Miguel has made my experience very easy and i am so happy!! Thank you!
About our dealership
Drive Now specializes in providing buy here pay here financing in Phoenix, AZ. Even if turned down elsewhere we can help. A great selection of vehicles that come with a 1 year limited warranty at no additional charge. Turned down due to repos? Short job time? Short residence time? No license? Job letter? We can help!
Amenities
- Television
- Vending Machines
- Collision Repair/Body Shop
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
acasteal, We are elated that you chose Auto Action to purchase your first vehicle!! We strive each and every day to provide the best customer service. Looks like Team Broadway were up to the task!! Thanks and enjoy!!
by gm_autoaction on 11/02/2015