Chapman Ford
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Customer Reviews of Chapman Ford
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Best Car Buying Experience
by JJRL7 on 02/06/2015I have purchased many vehicles in my life time and I'm used to dealing with incompetent and pushy sales people. That all changed when we reached out to Chapman Ford. We contacted their onlline sales area and within 10 minutes we received… a call from 'Tate". He was friendlly, knowlegable and polite. He invited us to come down to see the vehicle and we went downt to see it. What I realized, is that Tate doesn't sell cars, he provides an experience. He had the car ready for us to view and was incredibly knowlegable about the vehicle. There was no pressure, just a very good informative conversations. We didn't buy the vehicle that night, but knew as soon as we left we would be returning - in great part due to Tate's professional approach and high level of service. I callled the next day and he quickly got to work to make sure the car was ready that evening. I told him that I didn't want to spend enless hours at the deallership and wanted to be in and out. We showed up and were in and out in less than 30 minutes!! Tate had prepared evefyone for our arrival including the finance guy. It took us alll of 5 minutes to sign the documents. This vehicle was for my spouse as I had never considered driving a ford - until now. The entire team at Chapman Ford was amazing but Tate is trully top notch. Highlly recommended.Five Stars and Easy !
by JLevineAuction on 02/04/2015Thank you Tate and the gang for making this so easy for my business to purchase 2 new Transits. We bought one from you guys and few years back, and that is why I am back....service was great then and this time WAS FANTASTIC. As I am super… busy this season, I did everything online from shopping to emailing with Tate who was always right there with an instant response. Financing by email / fax and I just showed up and signed. Quickest I've ever purchased and that was awesome. I knew what I wanted and you guys delivered. Quick, Easy, Fast and Friendly....you guys rock....and a super big thanks to Tate !Car Buying Review
by blue782 on 01/22/2015Had two great car buying experiences in Oct and December of 2014. Bought my truck in October and had such a great experience that I bought my wife's 2 months later! The no pressure atmosphere and overall genuine interest of the sales… associates goes a long way. Tate Wetzel did an outstanding job coordinating our transactions and I highly recommend him. Do not hesitate to go down to Chapman Ford for a new vehicle...you will not regret it.What a scam!
by Orion2000 on 11/12/2014After I agreed the price upon for the car I want with the online sale lady, I came out to the dealership to take a test drive and finalize the sale paper work. The lady walked out of her manager office telling me that she mistakenly gave me… a wrong quote for the car that supposedly costs $3000 more due to her "typo" and I have to adjust my offer on it. I had already learned bad car buying experiences in the past when car sale men play the game walking in and out of the manager office with a piece of paper, but I do not expect from this car dealership in a rich area of Scottsdale this kind of shameless scam on written price commitments.DO NOT BUY A CAR FROM CHAPMAN FORD
by azwebguy on 07/21/2014Worst car buying experience of my life. If you love your family and value your finances, do not go to Chapman - they will bleed you dry and lie about everything all the way to the bank. Specifically, Tom B, Donnie W, and Marlo W will rip… you off. These three are the most unethical people I have ever met. I wouldn't recommend this place to my worst enemy.Not organized
by pm8 on 02/23/2008I brought my new mustang in for service. was told my service would take about one hour. One hour and half later I called the the service dept and the service wrighter didnt know about my car or who I was. I drove to the dealership with my… daugter and found my car waitting for me in the service drive. I had discriped the car to the man on the phone and he still didnt see it sitting there . another person told me it had been ready for over 45 min. They didnt wash it as promised either when I mentioned that the car was right in front of him the service advisor said nothing and walked away. I drove off and I promise never to go there for service we will go to another ford dealership.Way too easy to buy a new truck!
by truxter on 10/18/2007I did some snooping on the Internet about small trucks..narrowed it down to a Ford RangerXL short bed/4cyl/5spd/AC/AM/FM/CD/MP3/cloth seats//nothing fancy..but all that I need..Matt Shweitzer was very prompt with a reply and offer..I made… an appointment for the next afternoon. The next day he made the deal and I left with my new truck with a payment $40 less than what I traded in..AWESOME..No money out of my pocket, either! No pressure..no games..no worries! Everything should be this easy!About buying a 2014 Ford Fusion SE 1.5l Sunset exterior color
by bill330066 on 12/18/2013updated 04/25/2025Went to Chapman Ford website looking for a 2014 Ford Fusion SE, with a 1.5l engine, found what l wanted and andrew l answered my email. We emailed back and forth and came up with a price. $23,950.00, andrew l emailed me and said that there… is 2 ways that we can do this, number 1 was l could come into there dealership and sign a filled out purchase order. number 2 was that l could call them and give them my credit card number and they would withdraw $1,000.00 dollar NON REFUNDABLE DEPOSIT. I emailed andrew l back and l said that what l wanted was a filled out purchase order that had all the information and costs of the vehicle and signed by them. andrew l emailed me back and said that we know longer had a deal and the vehicle was no longer available. I went to the dealership website that had the vehicle and they still had the vehicle in their inventory. Chapman Ford had to trade for the vehicle. l emailed andrew l back and told them that the dealership still had the vehicle in their inventory. he never answered me back. l just want to say BUYER BEWARE.bought a new 2014 Ford Raptor
by raptor14 on 05/20/2014updated 04/25/2025It was a pleasure to work with Beth at chapman ford she followed up all the details for every step of our transaction. This dealership is great to work with they do not add dealer ad on's. We could not buy this truck in Las vegas for MSRP (… in Las Vegas this same truck would start at $5000. above MSRP) Chapman Ford was honest and fair, if looking to buy use Chapman Ford they will treat you fairly.I found them on Autotrader...worth the 408 miles drive!
by sboles on 12/21/2011updated 04/25/2025Many would say I was crazy. I agreed to purchase a used 4Runner from these guys from 400 miles away. I was nervous as I boarded my flight where Carlos Gomez, the dealerships Internet Sales Guy would be picking me up in my vehicle. I was… full of the what ifs what if it isnt what I expected, what if they change the price on me, what if they realize they have me right where they want me 400 miles from home, depended on them to be trustworthy used car salesman to make it home after all, a trustworthy used car salesman is somewhat of a purple unicorn, an oxymoron if you will. I was certainly concerned that I would turn out to be the purple moron in this story. But these guys where transparent. The vehicle was in excellent condition, just like they said, my amount purchase was to the penny what they quoted me, and they didnt even hiccup when my financing package (which I had overnighted) from my bank was held up due to inclement weather in Oregon. The finance guy, David Guglielmo seamlessly wrote up a back up contract so that I wouldnt be delayed by the nasty weather and I could begin my long journey home. Bravo guys! I can proudly say there were no morons in this story that Chapman Ford delivered in every which way. I got a used 4Runner in excellent condition, well under book, I WOULD HIGHLY RECOMMEND THESE GUYS!Reasonable, but be attentive
by azmoosie on 03/02/2013updated 04/25/2025I met several people at this dealership, all of whom seemed like decent people. However, as you get closer to a purchase decision review every detail twice. I don't think the mistakes are intentional, merely the result of somewhat sloppy… paperwork.Stress Free buying experience
by Carol_D on 03/17/2014updated 04/25/2025My husband and I were looking for a used pick-up. We decided to shop via internet which can be just as confusing and overwhelming as traditional car shopping. Mr B, internet manager, was direct and informative. He "cut-to-the" chase… immediately and never played any games. This was the best car buying experience we have ever had. Thank you Chapman Ford.buying my new car
by Lerae on 01/08/2014updated 04/25/2025I really enjoyed my experience in buying my 2014 mustang. My salesman Donnie was very friendly and very polite I will do do business with him again when I am ready to buy another vehicle. Everyone that we dealt with that day was very… awesome made my buying experience a very pleasent. I have recommeneded this dealership and Donnie to my friends and family. Again I am very satisfied with dealership and my salesman. I would highly recomend if you are looking for a new car to go to Chapman Ford and ask for this salesman Donnie
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