Earnhardt Cadillac
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Customer Reviews of Earnhardt Cadillac
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Earnhardt Cadillac Scottsdale
by Linda S on 01/25/2025
Chris was thorough, patient and courteous. I would absolutely recommend him and this dealership.
117 reviews
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Cadillac Service that Mercedes or Lexus would be Proud of
by Scottsdale Peter on 02/23/2025My 5 year old Cadillac XT-5 needed an oil change. I chose Earnhardt Cadillac on Frank Lloyd Wright since they are most convenient. Mitchell was assigned as my service advisor. He met me in the drop off area, asked all the right questions… and took it from there. The Earnhardt facility is old so it can't really compete with the newer, luxury stores opened by competing dealers, but don't let that shortcoming dissuade you from using them for service. I was in and out in an hour, car washed and Mitchell handled everything including getting the bill paid and returned with my credit card and the receipt as I shut down my laptop and got ready to exit. In my experience, people ultimately make the difference. Warren Buffet would agree. He's famous for saying "I'd rather pay a fair price for great service than a great price for fair service. And he is right. Earnhardt and MItchell specifically nailed it.Earnhardt Cadillac Scottsdale
by Linda S on 01/25/2025Chris was thorough, patient and courteous. I would absolutely recommend him and this dealership.Steven Ansingh
by Zebra Lady on 10/30/2024Steven has been my advisor for years! He has not once let me down and is super helpful with making my car is perfect. Steven always has a smile on his face, it is obvious he likes his job! Thanks Steven for all you do. Debbie.🤗Mitchell is great!!
by XT5 Owner on 09/12/2024Pleased with the attention to detail when I bring my car in!Thorough and Professional Service Department
by Paul on 03/01/2023My entire service experience was amazing. The repairs, oil change, free tire rotation, and complimentary beautifully detailed car wash was done in a timely manner. I dropped my XT5 off in the morning, driven home (20 miles), and picked… up/driven back to Earnhardt Cadillac that afternoon. Steve in service did everything and more which a customer would hope to receive from any dealership. Bar none, this was the best service I’ve ever experienced in all my years of interacting with Dealerships. When I am ready to buy my next car, I will undoubtedly look to Earnhardt first!Stellar!
by Thumper on 12/03/2022The entire service team at Earnhardt Cadillac makes you feel like you’re part of the family.Mad
by Madelyn Adams on 09/26/2022Paul lucero is outstanding. Takes time to explain new car electronicsExcellent
by Drbonniezs on 01/08/2020Anthony Herrmann provides superb customer service and the entire staff was welcoming. We were so impressed 2 weeks ago with his service with my mother’s purchase that we returned yesterday and purchased one for ourselves!Earnhart Service Review
by Earnhardt Cadillac Service on 12/08/2019I have been a customer of this dealership for at least 10 years. That should be an obvious testimonial of my satisfaction with the service and the personnel involved. Special thanks and acknowledgment to Service Adviser Mario Coronado.… Mario is totally knowledgeable of the Cadillac product and is 100% reliable in assessing and following thru with service necessities. His intelligence and pleasant demeanor are a true asset to Earnhardt Cadillac!Anthony is awesome!
by Melissa on 09/04/2019Anthony was very helpful and got us in & out very quickly! The customer service can’t be beat!!Great experience with Anthony
by Tony on 09/04/2019We had a great experience with Anthony at Earnhardt Cadillac.. He was helpful and informative. Would redirect recommend it to anyone.Earnhardt Cadillac
by ireadya on 04/07/2017updated 04/18/2017I work with Brandon in service and Roberto in sales. Purchased several Cadillacs with Roberto and he's always great to work with, and keeps out the skeezy salesmanship.Experience was great!
by WindyAZ on 04/04/2017updated 04/18/2017The staff greeted me immediately and got me in and out as quickly as possible. Everyone seemed to be in a positive mood, smiling and made the experience a great one.helpful staff
by Susan_K450 on 04/17/2017Service personnel are always friendly, helpful and responsive. Dealership is very easy to deal with. My service representative is always very helpful and friendly.Excellent
by Janemorrissey on 04/14/2017They did a really good job on the car in the time frame they said it would, and washed it nicely afterwardsHelp on selling your "used vehicle"!
by TheSenna on 12/29/2016A perspective buyer requested...at his expense...we take our 'for sale vehicle' to Earnhardt for an evaluation to make sure nothing major was 'wrong'. The service department checked everything out...and took care of a recall service which I… had forgotten about! They also took time to show me and explain a few minor issues they found. We couldn't have asked for better service. Our appreciative thanks to Earnhardt's service department.OUTSTANDING Across The Board
by YoJuice on 12/20/20165-Star experience across the board. JP Parkhurst and his team went above and beyond in every aspect to make this a pleasurable experience. Fair, straight forward, and handled this is a way that represents your company in a spectacular… light. For the first time in my 30 years of buying an automobile, I can truly say I enjoyed it. Could not have asked for a better ride. Thank you, Earnhardt!Craig Bergmann went above my expectations
by shoelady2 on 09/27/2016I came to the dealership to check the air in my tires, only to find the service dept. closed. Craig came out and helped me and we then talked about a new car. One week later, after productive negotiations with him, I drove out with a new… ATS! Craig was helpful and caring throughout the process5 Star Service
by mojaveaz on 09/09/2016Brandon was amazing to deal with. He went above and beyond to ensure our complete satisfaction. I would highly recommend Earnhardt Cadillac to all our clients, family and friends.Earnhardt Cadillac
by Lotusteam1 on 06/03/2016The purchase of my new Cadillac CTS-V Sport was the best I've ever had. No pressure, straight talk and very professional. Cadillac is working hard with its dealers to build high quality dependable cars and excellent service. The service… after the sale is very important to me.Great service
by timoteo3 on 05/04/2016Brandon Porter is a consummate professional. Completely satisfied with the service I received at the Earnhardt Cadillac dealership!
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