Mark Kia
Customer Reviews of Mark Kia
Review type:
I was sold a lemon
by Amalia H on 02/17/2024On 8/22/23 I purchased a used vehicle. There was a check engine light on that we were told was the gas cap. The salesman Darren told us to write all the issues down and bring the vehicle back for repair. I called to make appointment with… Jasmine the used car service agent. She never called me back I had to physically go into the Service Center to ask for her on 8/24/23 by that time there were several other issues with the vehicle that came up. She had me make an appointment for 9/5/23. on 8/25 there was a problem with the steering so my husband went directly to the service center and was met by Darren the salesman and Jasmin. They told him all issues would be address. He left the vehicle there. She called me and stated some of the issues had to wait until the warranty kicked in. Engine light ended up being a cracked gas tank. I didn't get my vehicle back till after 9/14/23 and the climate control panel was not replaced they again said we had to wait till the "warranty kicked in". so I called again to take in vehicle this time it was Cody said he would take care of everything. So we took it in once again for service. They had it again from 11/1 /2023 to 12/12/23 all that was fixed was an oil leak and window tint was told the climate control was on back order till 1/4/2024 so he said we could come pick it up and he will notify us when it comes in. I had to call Cody to check on it he never informed me of anything. The part finally came in on 1/14/24 so we took the Jeep back and there was now a clicking noise from the actuator due to the climate control panel and another oil leak. Spoke to the Sales Manager they refused to fix either problem so we had no choice but to pick up the vehicle. Now the other window on the passenger side has fell down. 6 know issues that occurred within under 5 months of owning it each time Cody promising the issues would be taken care of.Wont refund warranty after car totaled.
by Cuda on 11/02/2023Son wrecked his new car. All the dealer adds at this dealership are worthless so he was out over 2K right there. Still, we were going to buy another new car. Easy sale right? Problem is the dealership and warranty company do not want to… return our money. They say its pro-rated now. Before during the sale they say you have a year to cancel it as the first year is 100% covered by KIA. After the wreck that changed to pro-rated from time of purchase so we have to pay for the 4-5 months we had the car despite the warranty not kicking in yet. Ok. So to get the money back you have to prove the car is totaled right? So the insurance company sends them everything. Nope, not enough. They want the insurance company and me to sign something together, with a notary and use a specific form that only the warranty company can provide and.......they dont provide it. Two months of calling the warranty person at Mark Kia and we have never once received a call back. Total loss buying from Mark Kia over another dealership in worthless add-ons and them keeping my extended warranty money is about four to five THOUSAND dollars. Avoid.Smooth and easy deal
by CJ on 05/08/2022Ethan Shannon was easy to work with and made the whole buying process go smoothly! We love our new (used) vehicle and got a great price.Do not buy from this dealership!
by PG on 12/08/2020Do not buy from this dealership!! Horrible customer service! They treat you like they don't want you to by a car! Abdul has to be the worst sales person I've ever dealt with. Can't believe this dealership hasn't gone under with the way they… treat potential buyers.Purchased a new car
by Alexandro on 04/18/2020Customer service was fantastic very warm and helpful staff. Helped us in every way possible to get my family a new car.Thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any of your future automotive needs! The Mark Kia Team
Why so....
by Joseph on 04/18/2020It was a straight forward, friendly experience that didn't take too long.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. The Mark Kia Team
Keep up the good work!
by Carl on 04/18/2020Very prompt, good communication, professional, and thorough. No hard sell for anything the technician suggested we do and the printout of those suggestions is great to keep in my file for the next time. Picking up and taking the car for… service is a nice feature and my car always comes back clean - inside and out. THANKS!I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. The Mark Kia Team
Renewed Lease
by Jillian on 04/18/2020I turned in my expiring lease for a new one. The new car hadn't been delivered yet and there were no loaners available. (The morning of our appointment my car's battery decided it had enough.) So to make sure we were taken care of, the… dealership gave me a new battery to use until my car was delivered. They are great.We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. The Mark Kia Team
What a great new dealership
by Jeffrey on 04/18/2020very friendly and helpfulThank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. The Mark Kia Team
Extremely Satisfied
by Joe on 04/18/2020Manny and Mark were both knowledgeable, friendly and extremely responsive. When the original vehicle I wanted was sold during negotiations Manny worked diligently to find a second vehicle that would work. He also worked to get a great deal… to soften the disappointment of missing out on the original vehicle. Joorman delivered my paperwork directly to my home and was very helpful and professional. Marciela in finance was kind and patient with my questions and I appreciated her willingness to be available for any future questions. I also appreciated she did not exert the typical aggressive upsell of additional options but otherwise explained the various benefits, gave her recommendations and allowed me to make an informed decision. I felt respected and not pressured. Many thanks to the entire team. I look forward to receiving my vehicle soon and I am sure will have a similar positive experience upon delivery.We’re delighted to hear of your positive experience with us! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! The Mark Kia Team
Great Service!!
by Joseph on 04/16/2020Fast, friendly, did what they said they would doJoseph, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Mark Kia Team
Great service
by Karyn on 04/13/2020Always very personable and now closer to where I live.Hi Karyn, and thank you for this great review! We're happy to hear that our team took care of you! They are a great asset and we appreciate all that they do. We look forward to assisting you again! Best, The Mark Kia Team
standard service review
by Larry on 04/11/2020fast, friendly. Dealership is less than 3 miles from my home.Larry, we're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Mark Kia for your vehicle needs. Sincerely, The Mark Kia Team
Thanks Mark Kia!
by Chris on 04/10/2020Dakota was a rockstar, and everything was handled professionally.Chris, thank you for taking the time to leave us a review and for giving us feedback. We're glad that Dakota and the rest of the Mark Kia service team were able to repair your car to your standards. Best, The Mark Kia Team
04-06-2020
by Bryan on 04/09/2020Staff we are friendly and seemed to care about my visit.Bryan, thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. Best, The Mark Kia Team
Caring Dealer
by Calvin on 04/08/2020Josh cared about us and wanted to help us to purchase the vehicle we wanted.Thank you so much for your feedback, Calvin. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Josh. Please let us know if we can ever help you in the future. Best, The Mark Kia Team
You guys ROCK!
by Kaycee on 04/08/2020Max was very helpful and knowledgable. It was by far the easiest car buying experience I have ever had.Thank you for leaving us this great review, Kaycee! We are very happy to hear that Max was so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, The Mark Kia Team
Mark Kia cares
by Ian on 04/07/2020BRANDI, my service advisor, made sure my appointment went smoothly amid the chaos of the world! It's good to know she and her co-workers are "still there" for Kia owners who want to keep their vehicles running well to help get through… these crazy times. I didn't get a good look at the dealership's new digs because of the "social distancing" thing, but maybe next time. Everyone, please stay safe and I look forward to seeing you again! -- Ian Gertzen :)Thank you so much for taking the time to write such great feedback, Ian. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Brandy was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, The Mark Kia Team
Awesome
by Ali on 04/06/2020Being delivered to my homeAli, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Mark Kia. If there is anything more that we can do, please come back and see us again. Take care, The Mark Kia Team
A long time customer - loyal & loyalty counts
by Debbie on 04/05/2020on time, great service department. Love BrandyHi Debbie! Thank you for this great review! Brandy is truly an exceptional employee and we appreciate her for giving you a great experience. Please let us know if there is anything else that we can assist you with. Best, The Mark Kia Team
Kia service
by Lawrence on 04/05/2020Good timely serviceLawrence, thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. We will pass your feedback along to the team! Best, The Mark Kia Team
Hi CJ, We're happy to hear you had such a positive experience with Ethan and our team! We sincerely value your business and look forward to your next visit!
by Mark Kia on 05/20/2022